Ratings based on 217 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from k
Good hotel but...Posted Jun 4, 2015
Room is great and perfect location. They charged me full rate at the hotel even when i prepaid. Had to call and get it reversed.
for Familiesby Amy from Harker Heights
SnackersPosted Apr 22, 2015 on Hotels
Myself and 3 children stayed overnight and had a wonderful experience. I felt safe while staying at the hotel. The kids enjoyed the game room and played xbox. We had multiple encounters with the front desk with getting games and many trips for snacks. The staff was always polite and it was very busy in the evening with guest checking in and an event being hosted at the hotel. Thank you
for Couplesby Vickie
Posted Apr 21, 2015 on Hotels
for Business Travelersby Wendy from Dallas
Amazing Customer ServicePosted Apr 21, 2015 on Hotels
The management was amazing. We had a few issues with booking our room, and the management was more than accommodating and willing to work with us. It's so nice to have that level of service these days.
for Business Travelersby Nicole from Sunnyvale
Worst possible customer servicePosted Apr 9, 2015 on Hotels
The stay was great until I realized I left my sunglasses in my hotel room. I called the same day I checked out, and never received a call back. I called two days later and "there are no sunglasses in the lost and found but we will ask around and call you back". Of course, D&G sunglasses aren't going to be in the lost and found. Again, I didn't receive a call back. I called back two days later and left a message with the General Manager, and STILL no call back. Horrible customer service.
for Everyoneby A verified traveler from East Texas
Nice clean hotelPosted Mar 24, 2015
Pros: Convenient to everything
Cons: Better mattress
Location: close to everything
Enjoyed the stay except the bed was hard as a rock
for Familiesby raecheal from Dallas
Would stay againPosted Mar 6, 2015 on Hotels
Staff is very friendly and make sure your stay is good.
for Familiesby Vicki
Posted Mar 1, 2015 on Hotels
for Everyoneby A verified traveler from Texas
Nice, clean hotel. Excellent staff but...Posted Feb 22, 2015
The floors creaked! Every movement from sourrounding, above and on both sides was magnified and echoed! I even turned music on. Walking on the floor to go to the restroom was a thumping experience. The hotel facilities and staff were excellent. Would recommend soundproofing!
for Business Travelersby Stan from USA
better hotels in FriscoPosted Feb 20, 2015 on Hotels
low quality insulation. we could hear too many people flushing, coughing, talking in the halls. I won't stay here again.