Ratings based on 128 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
84% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by TD from Round Rock, TX

Great Experience

Posted May 28, 2014
Pros: The breakfast was great.
Cons: Noisy neighbors, children running up and down the hall and slamming doors late into the early morning when they should be sleeping.
Location: My business was in Dallas so didn't see much of Richardson.
I was in town on business for one night so I was out most of the day until late at night and used the hotel for sleeping. The staff was very friendly and helpful and I was very pleased with the appearance of the hotel, the room was neat and clean.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good time in Recharson TX

Posted May 27, 2014
Pros: pool, room, staff, etc
Cons: more towels
Location: a lot of restaurants and my church
It was rally nice, everithing was just fine!!!!!!!!!!!!!!!!!!!!!!!!!11
3 out of 5
Recommended
for Everyone
by Diana

Nice

Posted May 21, 2014
It was nice and friendly. Clean and restful. I ssked for a reciept and the clerk said no. I didnt like that.
5 out of 5
Recommended
for Everyone
by Bob

Great deal - Best Holiday Inn

Posted Apr 19, 2014
Pros: Fitness room
Location: Good location and near Plano and Richardson.
I blind booked this hotel so I was able to get a terrific rate in the perfect location. This hotel was one of the nicest Holiday Inns that I have stayed at EVER. The fitness room even had a sauna. All in all a great stay.
Comment from Hotel Management
Apr 23, 2014 by GM, Hotel Management
Thank you for taking the time to post the very nice comments about your stay ! I certainly appreciate your business and the positive posting. If I can be of any assistance in the future fee free to let me know, A.Bheda General Manager
3 out of 5
by Phil from Fort Worth

Needs modernization

Posted Apr 6, 2014
Nice staff working at an outdated hotel that needs to be cleaned up and updated. Bath tub did not drain, room design was not conducive to having more than one guest in the room.
Comment from Hotel Management
Apr 23, 2014 by GM, Hotel Management
Thank you for your recent stay with us and reviewing our property. We aim to provide the best possible service and experience and it is always great to know from our guests on how we are doing. We are sorry that this visit was a disappointment for you due to the condition of the hotel lobby and cleanliness of bath tub. We are working on improving on the aspects you have highlighted in the review with up coming major hotel renovation including Lobby area and sleeping rooms and we hope we can show you what we have done in the future. Regards General Manager ,
3 out of 5
by A verified traveler

Not as nice as internet showed.

Posted Mar 16, 2014
Not as nice as pictures online. Room was very small, no frig, no microwave and bathroom had hair on toilet and in shower. Front desk manager Mike was amazing. Very helpful.
5 out of 5
Recommended
by Kristi from Dallas

Great stay

Posted Mar 16, 2014 on Hotels.com
Rooms were clean , nice staff, good location.. Great pools
Comment from Hotel Management
Jun 28, 2014 by GM, Hotel Management
Thank you for taking the time to review your stay. I am pleased to hear you enjoyed your time with us. I will pass your compliments on to the staff and managers, and we look forward to welcoming you back to the Holiday Inn Richardson, TX Regards General Manager
5 out of 5
Recommended
for Business Travelers
by Mike

Posted Mar 6, 2014 on Hotels.com
Comment from Hotel Management
Jun 28, 2014 by GM, Hotel Management
Thank you for taking the time to review your stay. I am pleased to see that you had rated our property as 5 star hotel. Once again thank you for complimenting our hotel. Regards General Manager
4 out of 5
Recommended
for Everyone
by SG from OKC

Very clean and comfortable.

Posted Feb 28, 2014
Pros: Very clean, great bed.
Cons: The cabinet in the bathroom was a little too tall and the sink cut in at least 6 inches making it difficult for brushing teeth.
Location: convenient.
Business trip, convenient, great location. Nice public spaces, good service and food in the dining room.
Comment from Hotel Management
Apr 23, 2014 by GM, Hotel Management
Thank you for taking the time to post your review. I am so pleased to hear you enjoyed your stay with us and specially the food by our newly hired Chef I will pass your compliments on to Chef and the other staff and managers.We look forward to welcoming you to the Holiday Inn Richardson on your next trip to TX
5 out of 5
Recommended
for Everyone
by A verified traveler

The hotel was modern. The rooms were clean

Posted Nov 13, 2013
Pros: The staff.
Location: Alot of restaurants nearby. It is off of central expressway so it provides good connections in all directions.
The totel was modern. The rooms were clearn although soemthwat plain. I stayed in an adaptive room. The staff was great. They helped me with every request.
Comment from Hotel Management
Apr 23, 2014 by GM, Hotel Management
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding room décor seems plain, We are about to start a major renovation including new furniture, paint new tiles and lot more. However, We’re sorry we fell below your expectation. .We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.