Ratings based on 1,726 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
75% of guests recommend
3.3 Room cleanliness
3.5 Service & staff
3.1 Room comfort
2.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Posted Apr 20, 2015
Hotel is going through a complete change and remodel to a different hotel chain. very run down.
2 out of 5
by A verified travelerfrom Austin

Disappointing

Posted Apr 20, 2015
Pros: Not too much to like about this hotel. The location was nice, close to Main St.
Staff was rude from the start; I got the feeling that they could care less whether or not you were staying in their hotel or not. Our room was right next to the stairs door, and since you would have to wait at least five minutes for the one elevator, everyone took the stairs. It would have been fine if the stairs door closed softly, but by no means was the door quiet. Needless to say, sleep was not in the mix! When we checked out, the staff didn't ask if our stay went well, nothing, just "what room number, and charge it to the visa on record?" I had to ask about the "Continental Breakfast", in which she said with a little bit of an attitude,"yeah, on the second floor". And as for the "Continental Breakfast" the staff was either blocking the food areas by just standing there, or sitting down eating.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Salt lake, UT

Nice hotel in the heart of downtown

Posted Apr 20, 2015
Construction didn't bother me much, the hotel is still beautiful with character only thing is I called the morning of for a late check out and they gave me one which was very kind but I guess the room number got communicated wrong and I had someone knock on my door multiple times saying it's time for check out. It wasn't rude or anything but just odd that they knocked on my door instead of call and it happened repeatedly. Still a great hotel! Love it!
1 out of 5
by A verified traveler

The pictures on line are what it is going to look

Posted Apr 17, 2015
They lady at front counter was rude The hotel was being remolded thought the elevator was going to fall
2 out of 5
by A verified traveler

renovation

Posted Apr 13, 2015
Pros: Staff was friendly.
Cons: Not book rooms until renovations completed.
Hotel is going through a major renovation project and I would recommend looking elsewhere until completed. Hotel is dirty, single working elevator stinks, stairs missing handrails, carpet dirty, air conditioner not sealed and rain came into room. Wore shoes in room since carpet was so dirty. Noisy.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom b

Good downtown hotel

Posted Apr 12, 2015
The staff is extremely helpful. The hotel is under renovations and we got a room that hasn't been updated yet. Other than the small room every thing was great.
1 out of 5
by A verified traveler

What a dump

Posted Apr 5, 2015
Pros: nothing
Cons: everything
Location: couldn't get away fast enough
Curtains don't close. Super smelly. Gum on the carpet
2 out of 5
by A verified travelerfrom Houston

Good location.

Posted Apr 4, 2015
It wasnt what we expected,hotel is under remodeling so its very creeping feeling,to old.hope the renovation would help in the future.
2 out of 5
by A verified travelerfrom MEXICO CITY

Posted Mar 31, 2015
Me hicieron esperar 30 minutos para el check in y además me atendieron porqué se lo pedí (personal de recepción de las 2.45 hasta las 3.15 de la tarde del viernes 27 de marzo.
2 out of 5
by A verified traveler

underconstruction

Posted Mar 30, 2015
2by 4 in hall outside my door holes burned in carpet hard to find staff at the counter