Ratings based on 1,107 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 3, 2015
We went for the first time for our 25th anniversary . Everyone went over and beyond for us ! We will definitely be back !
5 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Posted Jun 11, 2015
The staff was excellent, always willing to help. Although in Dallas for a business trip, I would stay at Zaza on a vacation trip also.
5 out of 5
Recommended
for Everyone
by A verified traveler from Waco, TX

AMAZING

Posted Jun 11, 2015
Pros: staff, atmosphere, drinks location etc.
Cons: no changes needed
Location: located in a great area close to plenty of entertainment
From the moment we walked into the door, to the very last minute while waiting for our car in valet ( and the gentleman at the front desk brought us water) was one amazing VIP experience. We checked in and with out even asking was upgraded after I mention it was my girlfriends birthday and we was there to escape reality. After all the 5 star treatment we did just that!!! I have stayed at ZAZA before but this was by far the best experience yet. The service at the pool was great, the food at dinner was amazing and room service the following morning was wonderful. We went home and bragged to all our friends and of course bragged on Facebook. haha !!! I am forever thankful for the amazing service and the unexpected upgrade. For two hard working moms that are both Home Health nurses and take care of people for a living, we do truly appreciate the kindness and excellent service of the staff and for someone taking care of us for a change. Thanks again, Laura Painter
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Jun 2, 2015
Rooms are average, pool party day and night was great
4 out of 5
Recommended
for Everyone
by A verified traveler from Wichita, KS

Great for Arts District

Posted Apr 23, 2015
Pros: Location is great. Urban, modern, very comfortable room.
Cons: Staff was slow checking us in, the young lady seemed stymied using the computer. No bellhop on arrival.
Location: Great restaurants, including one in the hotel. Art museums. The bar appeared to be a local hot spot.
Very nice hotel, upscale, Good rate, I liked it better than the last Ritz-Carlton I stayed in, next time I'm in Dallas I will be staying here. Especially liked the free shuttle service (within 5 miles). Valet service required if you have a car, but it was very convenient.
3 out of 5
Recommended
for Everyone
by A verified traveler from dallas

Hip hotel near downtown

Posted Apr 5, 2015
We had to request cocktail glasses 4 times before they were delivered. The thermostat was difficult to adjust to a consistently comfortable temperature. Showers/ tub are small. The DJ for poolside dancing afterhours seemed bored and no one was dancing.
5 out of 5
Recommended
for Families
by A verified traveler

Perfect for a shopping getaway

Posted Mar 30, 2015 on Hotels
Super friendly staff. We loved the convenience of using the hotel shuttle to take us to dinner and the coffee "butler" on each floor was great for our morning coffee.
3 out of 5
Recommended
for Couples
by SULEMA from dallas

not all that for $400 per night

Posted Mar 20, 2015 on Hotels
room wasn't ready had to wait half hour to check in. Robe in room was dirty. View was of a construction site. Pool was closed and it was St. Pattys weekend and no party was going on. We were told by security to turn down our music in our room because it was too loud. Someone charged two messages to my room and I had to dispute it. Took a week to get the charges removed from my cc. They seemed disorganized and unprepared in general. Food in restaurant is overpriced and not All THAT. Will not be revisiting. Heard it was a party hotel. Not the case at all.
5 out of 5
Recommended
for Everyone
by A verified traveler

great service

Posted Mar 19, 2015
Pros: everything
Cons: no, just great
the front of house service was outstanding, everything was exceptional. the bar was also great!
5 out of 5
Recommended
for Couples
by Tina from Maryland

Awesome romantic getaway!

Posted Mar 12, 2015 on Hotels
Our stay at Hotel Zaza was exceptional! It's a perfect location to shops, restaurants, and nite life. The hotel was romantic and a perfect weekend get away for my husband and I. We also had a awesome experience at ZaSpa! The hotel staff is exceptional and took care of our every need. Definitely recommend and hope to make it back