Ratings based on 337 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary Alberta Canada

Not fancy but a good stay

Posted Sep 5, 2014
Pros: - Plenty of parking space - The outdoor swimming pool - Free internet connection
Cons: - The bathroom needs a face lift
Location: - Walmart is next door
My first impression with this hotel is that the staff is very helpful and accommodating. The hotel is a bit dated but if you are not looking for anything fancy then it will serve you right. It offers free breakfast for your stay. However, if your stay is long, you might get tired of the food because it is exactly the same, each and every day; at least it was for my 6-night stay. The breakfast room is not a restaurant; the breakfast is served to 9:30 am and it is closed. If you need to find something to eat, you will have to go out. The room is very quiet as the huge parking lot is around the hotel and the street noise cannot get to the room. The room is spacious with a sitting area. However, the wardrobe is tiny - really tiny - and hard to reach if you have more than 3 items in it but it is nice that you can find an iron and iron table in it. The bathroom is big enough but it does not have an exhaust fan. The bathtub, the faucet and the shower head are fairly old; the hotel management should think about replacing them. You won't find much - restaurants, coffee shops, theaters, shopping malls - around the hotel. Therefore, if you are looking for a boisterous night time, this is not for you. Other than that, this hotel can offer you a good, quiet and peaceful night rest.
1 out of 5
by A verified traveler from san antonio

Hotel is horrible. Would never use it again

Posted Aug 18, 2014
Pros: Breakfast
Cons: Almost everything especially the rooms Old sofas,old mattresses, terrible pillows,
Hotel is old & worn. Rooms need updating & bathroom need a GOOD scrubbing with bleach. A VERY LOUD party with Very loud music til 1:00 am disturbed our sleep. Also kids in pool making loud noises @ 10:30 pm after closing time. We had to move to another room to sleep. Hotel staff courteous but not enabled. Poor communication. A good selection of breakfast items was the best thing about our stay. I would like to have a refund for the two nights we stayed there. I would not recommend this hotel!!!!
5 out of 5
Recommended
for Families
by A verified traveler

Nice hotel close to stores and restaurants.

Posted Aug 11, 2014
Pros: very clean and nice
Cons: nothing
nice hotel was very happy with the guest service and the location was great.
3 out of 5
by A verified traveler

My experience

Posted Aug 8, 2014
The room had a bad smell to it. And the shower knobs where falling off. If I was going to stay longer I would have requested another room.
5 out of 5
Recommended
for Everyone
by A verified traveler from Topeka, Ks

Enjoy!

Posted Aug 8, 2014
Very nice hotel, located near restaurants and shopping. Breakfast was awesome! We really enjoyed our stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from El Paso, TX

Good and comfortable stay

Posted Jul 29, 2014
Pros: Spacious rooms and location.
Cons: Let guest know that they have to inform front desk when leaving for the day, that the room is ready for cleaning.
Very ample room with separate sitting and working area. Comfortable beds and pillows. Breakfast is ok if you are in a hurry and want something basic to eat, otherwise you have choices just outside the building. The bad about our stay was that our room was not cleaned the first day. Front desk staff's argument to not being done was: the "come back later" sign was on the door. Even though we left for the day at noon and took the sign off the door they never came back!!! Front desk recommended to let them know next time when we were leaving so the'll make sure our roon was cleaned. We did and it was done!!!
5 out of 5
Recommended
for Families
by A verified traveler from Philadelphia, PA

Yummy breakfast, clean and convenient

Posted Jul 17, 2014
Pros: The breakfast was the best! (See above). It was also clean and beautiful. There was plenty of parking.
Cons: In a room for 6, it's hard to get everyone at a comfortable temperature. Sleeping next to the air conditioner was cooler than other spots.
Location: There's a waterpark (Hawaiian Falls) nearby and convenient shopping at Walmart and Target. Smoothie King is also nearby, and well worth a visit.
We have a family of 6, which is difficult to find accommodations for in most hotels, so we were glad to find a room that sleeps 6. It was conveniently located, and the hotel was clean and beautifully decorated. My favorite part was definitely the breakfast. Some hotels have a "continental breakfast" which consists of stale English muffins and dry cereal, but this place had many hot food choices (scrambled eggs, sausage, bacon, potatoes, biscuits, oatmeal, etc.) as well as yogurt, fresh fruit, and various breads. So yummy! It was a great way to start each day. Thanks!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 16, 2014
It was good experience for me and my family of six staying in one room. Breakfast was good.
3 out of 5
Recommended
for Everyone
by A verified traveler from Calif

9 night at the Hyatt Place

Posted Jul 10, 2014
Pros: Location
Cons: Customer service. Pay attention to the small details. They count as much when considering comfort.
I'm disappointment was regarding room cleaning. We spent 9 nights there, 2 nights bathing in cold water because of hotel problems. That happens. However, when your room isn't clean for consecutive days, multiple times, it's a problem with customer service. We had to call 3 different times for TP for C---T sakes!!! I tip every time I request room cleaning and that was incentive enough. Horrible......
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 7, 2014
Great hotel!!! Excellent people excellent food the breakfast was amazing ! The rooms are modern and clean and just a great place