Ratings based on 553 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cypress, TX

Excellent Hotel

Posted Oct 19, 2014
This hotel is amazing!! Every time I come to Dallas I stay here. The staff is amazing and everything is always great. I would definitely recommend this hotel to everyone coming to the Dallas area. I will definitely be returning.
5 out of 5
Recommended
for Everyone
by A verified traveler from England

top class hotel close to JFK site

Posted Oct 17, 2014
Pros: I was surprised that despite the fact that there are a large number of delegates the staff found the time to treat you as an individual
Cons: For me it was the perfect hotel
Location: Close to JFK museum, union station and west end...all within walking distance
This is a first class large hotel with excellent staff. Nothing was too much trouble. Bar staff particularly friendly,
5 out of 5
Recommended
for Everyone
by A verified traveler from dallas texas

Nice hotel

Posted Oct 15, 2014
Service was great. Food in lobby bar was also great. Starbucks downstairs . Will stay again
4 out of 5
Recommended
for Everyone
by A verified traveler from okc

If you have to be downtown.

Posted Oct 12, 2014
Location is a tad bit sketchy but anywhere you stay in downtown will be that way. Close to the train to get around. Great staff were very friendly and accomadating even under stress from lots of crowds for the OU/Texas game. Elevators are a little slow but you won't be disappointed by the room, very modern, clean and nice. I would go back if I have to stay downtown again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with great service!

Posted Oct 12, 2014
Enjoyed our stay and received exceptional service!
3 out of 5
by A verified traveler from houston

Not up to par for Hyatt

Posted Oct 7, 2014
The hotel staff refused to bring a fork to the room at 11:50 pm as the restaurant was closed. I asked if I could come down and retrieve one and they told me they could not get one. I was there for the texans cowboys game and missed the first 5 minutes of the game as it took 42 minutes for the hotel to retrieve my car from vallet.
4 out of 5
Recommended
for Everyone
by A verified traveler from atlanta, ga

Heart of town, nice and friendly staff!!

Posted Oct 6, 2014
Great trip all around, only advice is to make sure you call down to get your car from the valet on game day!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 6, 2014
It was absolutely beautiful.it was very modern clean and chic the beds were extra comfortable I definitely would stay again!
1 out of 5
by A verified traveler from tx

Location is the only plus

Posted Oct 5, 2014
If the location is not that important, I would consider any other hotel next time around. Walking to downtown events is convenient. However, this is outweighed by small rooms, considerable extra rates for parking, internet use for extra cost, and breakfast not included. The price for the service does not match, and I will certainly choose wiser next time. Oh, and the pool is a joke.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Perfect hotel downtown

Posted Sep 16, 2014
We came on a spur of the moment trip, and didn't have a hotel booked. Found this one and decided to try it out. Excellent decision! Will definitely stay here again.