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Reviews of Hilton Richardson Dallas

4 out of 5
Hilton Richardson Dallas
701 E Campbell Rd, Richardson, TX

Reviews

8.0

Very Good

Rating 10 - Excellent. 501 out of 1000 reviews" "
Rating 8 - Good. 206 out of 1000 reviews" "
Rating 6 - Okay. 118 out of 1000 reviews" "
Rating 4 - Poor. 90 out of 1000 reviews" "
Rating 2 - Terrible. 85 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Antwan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay. The room was spacious and clean.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 23, 2024
Antwan, thank you for sharing your positive experience at the Hilton Richardson Dallas. We're delighted to hear you enjoyed your spacious and tidy accommodation. We look forward to welcoming you back on your next visit to Dallas.

10/10 Excellent

ALI

Liked: Cleanliness, staff & service, property conditions & facilities
I like everything about the property and the area
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 16, 2024
Ali, it's wonderful to hear your glowing comments about Hilton Richardson Dallas and the surrounding area. Your satisfaction is important to us and we're thrilled that every aspect of your stay was to your liking. We look forward to serving you again on your next visit to Dallas.

6/10 Okay

Barbara

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The sewage smell emanating from the bathroom plumbing is so bad, it woke me up in the middle of the night. It's the kind of inconvenience you don't expect in a four-star hotel. One of the taps was leaking. If you ask for a cab at reception, they refuse to call you one. If you ask for a cocktail at the hotel bar. You'll get a gut wrench that doesn't match what you ordered. And finally, the hamburger, whose meat is perfectly disgusting.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Barbara, your feedback has been noted and it's deeply regrettable that your stay did not meet your expectations. We're disheartened to learn that you confronted unfortunate circumstances surrounding your room's facilities and dining experiences. Our team members strive to maintain the highest quality of service and standards, and it appears we fell short this time. We assure you that this is not the norm and your comments will be used to promote improvement. We hope you would give us another chance to turn your experience around.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well-maintained hotel centrally located near many things to do. Great options for food, and nice and quiet at night.
Stayed 5 nights in Apr 2024
Response from Customer Service on Apr 11, 2024
Robert, it's delightful to hear that you found the Hilton Richardson Dallas well-situated and peaceful at night. We're thrilled that you had the chance to explore the many attractions nearby and enjoyed our diverse options for dining. Your enjoyment is paramount to us, and we thank you for sharing such a wonderful feedback. We look forward to offering you another marvelous stay in the future.

10/10 Excellent

CeHoWaRd PrOdUcTiOnS

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 9, 2024
CeHoWaRd, thank you for leaving a succinct yet positive review of Hilton Richardson Dallas. It seems you enjoyed your stay with us, and we hope to welcome you back soon for another commendable experience.

10/10 Excellent

Xiao-Hong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good property.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Xiao-Hong, thank you for sharing your experience at Hilton Richardson Dallas. It's delightful to hear that you appreciated our property. We look forward to serving you again in the future.

10/10 Excellent

Theresa

Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 9, 2024
Theresa, thank you for choosing Hilton Richardson Dallas. It seems you left us a rating but no feedback. Regardless, we're delighted to know your experience was positive. We look forward to seeing you back in the future!

2/10 Terrible

Anika

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was horrible they charged are room for break and lunch and we did not eat I called to asked they where very rude and told us we did eat. Then i told them that we have receipts of us in Dallas during lunch time so we had proof that we did not eat so they tell us Well Some One charged it to your rooms smdh so Be careful wen staying here they let anyone Charge anything to your room ! We will never stay at Another Hilton Hotel again and we still fighting for Our money back and if we Have to take another trip to texas to get our money We Will!
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 12, 2024
Anika, we regret to hear about your recent experience and the misunderstanding about the meal charges. Our team members should always display professionalism and politeness, and any oversight from our end is certainly not the norm. Please rest assured, it is our policy to take such issues seriously as we value the trust of our guests. We hope a resolution is reached quickly regarding this matter. Despite your current feelings, we hope we get another opportunity to make your future stays seamless.

10/10 Excellent

Nastar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 20, 2024
Nastar, thank you! We at the Hilton Richardson Dallas appreciate your excellent rating on Expedia. Your feedback means a lot to us, and we're delighted to hear that you enjoyed your stay. We look forward to welcoming you back soon!

4/10 Poor

Rahul

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No AC while night, bathroom stinks like drainage
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 19, 2024
Rahul, it's concerning to hear about your less-than-pleasant experience with the temperature control and bathroom conditions. Your comfort is our utmost priority and what you encountered is not the standard we aim for. We'd appreciate the opportunity to make things right in the future and assure you that our team members are dedicated to improving upon the areas you've highlighted.

10/10 Excellent

Angela

Everything was great.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Angela, thank you for sharing your experience. We're thrilled to hear that you found everything to your satisfaction at the Hilton Richardson Dallas. Our goal is to create a memorable stay for all our guests and it sounds like we achieved that for you. We hope to welcome you back in the future!

6/10 Okay

Carnell

Traveled with family
There was some rust area in the shower. But over all was good. But would like it look at
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 17, 2024
Carnell, thank you for sharing your experience. We are glad to hear that you generally had a positive stay. Your observation about certain aspects of the bathroom has been noted, and we'd like to reassure you that we continually work on enhancing the quality of our facilities. We appreciate your feedback and hope to serve you again for an even better experience.

4/10 Poor

Jake

Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 23, 2024
We appreciate you sharing your concerns with us, Jake.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

10/10 Excellent

Aaron, Tomball

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and inviting staff
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 2, 2024
Aaron, we're thrilled to hear about your positive experience at Hilton Richardson Dallas. Knowing that our team members were friendly and welcoming is extremely rewarding feedback for us. We truly appreciate your high praise. Looking forward to your next stay with us.

10/10 Excellent

Kalicia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property is so easy to find. It clean and comfortable! Great place if you don't mind the drive!.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 28, 2024
Kalicia, it's wonderful to hear that you found Hilton Richardson Dallas easily and enjoyed a clean and comfortable stay with us. Your positive feedback is greatly appreciated. We hope any journeys you made were just as enjoyable! We're looking forward to your next stay.

10/10 Excellent

Christoph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient pricing, easy and quick parking. Comfy bed and the facility cleanliness is excellent.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 27, 2024
Christoph, thank you for your insightful review. We're delighted to learn about your satisfactory experience at Hilton Richardson Dallas, particularly noting our competitive pricing and efficient parking services. It's great to hear that the comfort of our beds and pristine condition of our facilities added to the enjoyment of your stay. We eagerly look forward to welcoming you back on your next visit to Dallas.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 27, 2024
Thank you for sharing, Gregory!At Hilton Richardson Dallas, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

2/10 Terrible

Junhee

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We smelled cigarette
Stayed 5 nights in Feb 2024
Response from Customer Service on Feb 25, 2024
Junhee, it's regrettable to hear of your experience. It is important for all our guests to feel comfortable and we are disappointed to know we didn't meet your expectations because of your concern regarding the smell. We appreciate your feedback and will share it with our team members to enhance our efforts for the future.

8/10 Good

Hussein

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Hussein, thank you for staying at Hilton Richardson Dallas and for taking the time to rate your experience. We're thrilled to hear you had an enjoyable stay and hope to see you on your next visit to the Dallas area.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 21, 2024
Gregory, we're thrilled to hear we met your expectations with our immaculate accommodations at Hilton Richardson Dallas. It's our top priority to ensure comfort and cleanliness for our guests. We hope to welcome you back soon.

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience, highly recommended
Stayed 4 nights in Feb 2024
Response from Customer Service on Feb 20, 2024
George, thank you for your high recommendation of the Hilton Richardson Dallas. We're pleased to see that you had a good experience with us. We're looking forward to welcoming you back.

8/10 Good

Nusrat

Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 20, 2024
Nusrat, it's great to see your high rating following your stay at the Hilton Richardson Dallas. The team is thrilled to have left such a positive impression. We hope you'll visit us again when you are back in the area.

6/10 Okay

Crystal

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was good. Our room just got hot at night.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 18, 2024
Crystal, thank you for your feedback. It's encouraging to hear that your stay was enjoyable. We're sorry to hear about the temperature issue you experienced during your nighttime stay. Feedback like yours helps us improve and tackle potential problems for our guests. We hope to have the opportunity to offer you an even more comfortable stay in the future. Safe travels.

6/10 Okay

Cathy

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 19, 2024
Thank you for sharing your feedback, Cathy!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Deon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 17, 2024
Deon, it's very encouraging to see your high rating for Hilton Richardson Dallas. Your approval is greatly appreciated and it tells us we're on the right track. We look forward to hosting you again in the future.

10/10 Excellent

Jing

excellent
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 11, 2024
Jing, it's fantastic to hear that your experience at Hilton Richardson Dallas was exceptional. We're thrilled to have exceeded your expectations. Thank you for your review. We can't wait to welcome you back.

10/10 Excellent

Antonio

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 23, 2024
Thank you for the amazing rating, Antonio!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Hilton Richardson Dallas soon!Thanks again for leaving your feedback!

10/10 Excellent

Mandi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in a studio suite and it was wonderful. Quiet, comfortable, clean. I’ll be staying again!
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 22, 2024
Mandi, we're thrilled to hear about your exceptional experience at the Hilton Richardson Dallas. Knowing that you enjoyed our peaceful studio suite and appreciated its cleanliness and comfort brings us great joy. We're eagerly anticipating your next visit!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick check in, Friendly staff, nice hotel, nice area. Thanks
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 21, 2024
Charles, thank you for taking the time to share your positive feedback about Hilton Richardson Dallas. We're delighted to hear that you had a seamless check-in experience and enjoyed the pleasant surroundings. It's especially great to hear that our team members made you feel welcome. We are appreciative of your kind words and look forward to your return visit.

2/10 Terrible

Thomas

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I made my reservation on Monday and checked in on a friday and the AC was broken and had been all week but no one thought it would be a good idea to let me know. I spent 2 hours in my room with it above 80 degrees thinking it would cool off. It wasn’t until I called that they told me it had been off all week and there was nothing they could do about it.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 20, 2024
Thomas, we're truly regretful to hear about your recent experience. It's unfortunate there was an issue with the air conditioning during your stay. Our goal is to inform our guests about any irregularities beforehand to avoid discomfort. We appreciate your feedback and will utilize it to ensure improved communication from our team members in the future. Thank you for your patience and understanding.

10/10 Excellent

Shannon

Response from Customer Service on Jan 13, 2024
Shannon, thank you for taking time to rate your stay at Hilton Richardson Dallas. It's fantastic to see that you had a great experience. We hope to welcome you back in the near future for another excellent stay.

10/10 Excellent

Tommie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were pleasant.
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
Tommie, we're delighted to hear that you found the team members at Hilton Richardson Dallas welcoming. We appreciate your feedback and hope we'll have the pleasure of seeing you again soon.

10/10 Excellent

Jasmine

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area! Clean and very elegant hotel with decent rates! I will book again
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 31, 2023
Jasmine, thank you for your positive feedback about Hilton Richardson Dallas. We're delighted to hear that our pristine hotel and exceptional value resonated with you. We eagerly look forward to your return visit. Safe travels!

8/10 Good

Surya Theja

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 25, 2023
Surya, thank you for choosing to stay at Hilton Richardson Dallas and for your positive rating. We trust your experience with us was enjoyable and it would be our pleasure to welcome you back during your next visit to Dallas.

6/10 Okay

Samira

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 22, 2023
Samira, thank you for your rating of the Hilton Richardson Dallas. We strive to make each guest's stay exceptional so we welcome any additional feedback. We hope to welcome you back soon.

10/10 Excellent

Robert, Jenks

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Thank you for the perfect rating, Robert!We are very pleased to hear that you had a wonderful stay at Hilton Richardson Dallas. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel safe area
Front desk was very nice, quick check in, Clean rooms, Safe area. Will stay again. Thank you
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 11, 2023
Charles, it's wonderful to hear that your stay at Hilton Richardson Dallas was satisfying. Our team is constantly striving to provide quick and efficient check-in processes, impeccably clean rooms, and a secure environment. We are thrilled you're planning to visit again in future and extend our thankfulness for your kind words. Safe travels until we meet again.

6/10 Okay

Edwin Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Someone next door to us was smoking dope and our room smelled like crap
Stayed 2 nights in Jul 2023
Response from Customer Service on Dec 5, 2023
Edwin, we appreciate your feedback. Your experience regarding unpleasant odors in your room is regrettable. We maintain strict policies and we assure you that appropriate measures are taken to address any occurrences. Please consider staying with us again, your comfort is our prime concern and we'd relish the opportunity to provide a more pleasant stay next time.

2/10 Terrible

Alejandro

Liked: Room comfort
Disliked: Cleanliness, staff & service
Bad experience
Toilet was clogged called down ask for them if they can send some one to fix it they said they couldn’t do anything about came in at 9 am almost at check out time to fix it. housekeeping knocked one time and walked into room I yelled out that we were still in room and continued to clean restroom then she walked to toward our bed and saw us and left.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 19, 2023
Alejandro, we regret to hear about the inconveniences you experienced during your stay with us, particularly about the bathroom situation and the unexpected visit from our colleague. Rest assured, we have taken note of your feedback, and we continuously strive to make improvements. We hope we get the opportunity to serve you better in the future.

8/10 Good

Ruben, new braunfels

Stayed 2 nights in Nov 2023
Response from Customer Service on Dec 9, 2023
Thank you for the 4-star rating, Ruben!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Hilton Richardson Dallas. Thank you again for sharing!

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Customer Service on Nov 17, 2023
Thank you for the wonderful rating, Daniela!It's fantastic you enjoyed your time at Hilton Richardson Dallas so much! We look forward to hosting you again soon for another amazing experience!

4/10 Poor

Brian, Huntington Beach

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 17, 2023
Brian, it's disheartening to learn that your recent stay didn't live up to expectations. We genuinely value each guest's experience and we're here to ensure you have a comfortable visit. If there were specific issues during your stay that weren't satisfactory, please don't hesitate to reach out directly. We are always eager to listen and make improvements where needed. We hope to get the opportunity to provide a better experience on your next visit.

10/10 Excellent

Jenni

Business traveler
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 13, 2023
Jenni, thank you for choosing Hilton Richardson Dallas and for the brilliant rating. We're thrilled to know that you had an enjoyable stay and look forward to welcoming you back for another exceptional experience.

10/10 Excellent

Troy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 12, 2023
Thank you for the fantastic rating, Troy!It's outstanding you had such a wonderful experience at Hilton Richardson Dallas. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Sharetta

Traveled with family and small children
Liked: Cleanliness, amenities
Great stay. Just wish I was aware that you have to pay for parking when staying at this hotel ahead of time.
Response from Customer Service on Nov 11, 2023
Sharetta, your positive remarks about your stay at Hilton Richardson Dallas certainly warm our hearts! We appreciate you choosing us for your stay and are glad to hear you had a great experience. Regarding the parking fee, we are continuously striving to provide precise communication to all guests. Your feedback helps us improve, and we will ensure clearer communication for future guests. Thank you for bringing this matter to our attention. We look forward to your next stay with us!

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and quiet - no traffic noise - very nice and helpful staff at check-in.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 9, 2023
Mark, the Hilton Richardson Dallas team appreciates your positive feedback. We're thrilled to know that you enjoyed the tranquility of your room and found our colleagues at check-in to be kind and accommodating. We hope to have the pleasure of serving you again on your next visit to Dallas.

6/10 Okay

Raymond

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Not so great
The hotel room had lighting issues, main light between beds did not work. There was hardly any other lights in the room, the sheets had stains on them.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 6, 2023
Raymond, we're genuinely disheartened to hear about your less than perfect experience. Please be assured we take feedback regarding room conditions very seriously - proper lighting and cleanliness being vital to any guest's comfort. We highly encourage you to directly contact a team member during your stay should such issues arise. They are always on hand to enhance your stay and resolve any concerns in a timely manner. We appreciate your feedback and hope to have a chance to provide a better experience on your next visit.

10/10 Excellent

Orhue

Stayed 1 night in Oct 2023
Response from Customer Service on Oct 24, 2023
Thank you for the 5/5 rating, Orhue!It's excellent you enjoyed your time at Hilton Richardson Dallas so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 23, 2023
Thanks for the perfect rating, Lindsey!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hilton Richardson Dallas.Have a wonderful day!

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds! Slept like a baby! The rooms were emaculantly clean. The moment we walked into Hilton, there was a freah aroma in the air. Wonderful staff and will definitely stay there again next t8me I'm in Plano, Tx! Highly recommend!
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 22, 2023
Kristina, it's terrific to read of your excellent stay at Hilton Richardson Dallas. We're thrilled you found the beds cozy, enjoyed the cleanliness of our rooms, and appreciated our welcoming atmosphere. Our team members are indeed committed to providing exceptional service and we're glad this shone through during your visit. We can't wait to host you once again when your travels bring you back to Plano. Thank you for the high recommendation!