Desk, laptop workspace, blackout drapes, free cribs/infant beds

Reviews of Red Roof Inn Arlington - Entertainment District

2 out of 5

Reviews

6.8
Rating 10 - Excellent. 392 out of 1146 reviews" "
Rating 8 - Good. 241 out of 1146 reviews" "
Rating 6 - Okay. 156 out of 1146 reviews" "
Rating 4 - Poor. 121 out of 1146 reviews" "
Rating 2 - Terrible. 236 out of 1146 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Karam

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 18, 2024
Hi Karam,It is apparent from your rating that you did not really enjoy your experience with us. We are sorry for all our shortcomings. However, we would like to know from you about the areas where improvement is needed. Please feel free to give in your comments and suggestions. We hope to provide you with a flawless experience in the future!

4/10 Poor

Ruth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Looked as if people were living there long term
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 15, 2024
Hi Ruth,Thank you for taking the time to share your feedback! We regret your stay with us was not up to your expectations. Kindly let us know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better in the future.

10/10 Excellent

Dennis

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 13, 2024
Hi Dennis,It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.

8/10 Good

Kenda

Traveled with family
Liked: Cleanliness, staff & service
The staff was helpful and gracious. The room was ok. Clean, but kind of worn and depressed. It was very expensive for the accommodation. The bathtub and flooring need to be repaired. But it was clean, and it was quiet. The area seems to be a little off putting and somewhat uncomfortable. Nothing the motel can do about that, however. The staff was incredibly kind, and helpful.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 12, 2024
Hi Kenda,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you liked our friendly staff and clean comfortable room. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Domitila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 4, 2024
Hi Domitila,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 5-star experience.

4/10 Poor

Freda

Disliked: Cleanliness, staff & service, property conditions & facilities
Door to room looks like it has been kicked in so I had to put a chair under the door to secure the door. Pillow cases were dirty, tub was dirty & I had to fill th toilet with water myself in order to flush the toilet.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 27, 2024
Hello Freda, We appreciate your feedback and apologize for the inconveniences you encountered. Your comments will be shared with our team for further review. We strive to provide all our guests with a pleasant stay and regret that we did not meet your expectations on this occasion.

2/10 Terrible

Gary

Place was very dirty we did not stay there
Stayed 1 night in Feb 2024
Response from Manager on Feb 22, 2024
Hello Gary, We apologize for any inconvenience caused by the cleanliness issue during your stay. Your feedback is valuable for us to make improvements. Management is always available to address any concerns you may have in the future.

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Feb 2024
Response from Manager on Feb 15, 2024
Hello Cristian,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was good, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Kerri, Saint Joe

Stayed 2 nights in Feb 2024
Response from Manager on Mar 22, 2024
Hello Kerri,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

6/10 Okay

Quienton

Business traveler
Disliked: Cleanliness, amenities
I found a live roach!
Stayed 4 nights in Feb 2024
Response from Manager on Feb 10, 2024
Hello Quienton,Thank you for sharing your experience. We take all guest feedback seriously and apologize for any inconvenience caused. We assure you that pest control is regularly conducted on our premises to ensure a comfortable stay for all guests. Please reach out to our management directly to discuss this further.

2/10 Terrible

Taylor

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Very infested with roaches Half cleaning of the rooms
Stayed 2 nights in Feb 2024
Response from Sophia CSR on Feb 9, 2024
Hi Taylor,Our team apologizes for the cleanliness and pest control issues you experienced during your stay. Your comfort and satisfaction are our top priorities, and we're committed to addressing these concerns immediately. Rest assured, thorough measures will be taken to ensure all rooms meet our high standards of cleanliness. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Abubakar, silver spring

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jan 2024
Response from Manager on Feb 8, 2024
Hello Abubakar,Thank you for your kind feedback! We are delighted to hear that you had a pleasant stay at our hotel. Should you have any questions or future concerns, please do not hesitate to reach out to us. We appreciate your support and look forward to welcoming you back again soon for another enjoyable experience.

8/10 Good

Priscilla

Stayed 2 nights in Feb 2024
Response from Manager on Mar 22, 2024
Hello Priscilla, We appreciate you choosing our hotel for your stay! If you have any further comments or suggestions, please don't hesitate to contact us. We look forward to welcoming you back soon!

6/10 Okay

Eric

Liked: Cleanliness, amenities, property conditions & facilities
For the price I pay I feel it was just right.
Stayed 2 nights in Jan 2024
Response from Manager on Feb 2, 2024
Hello Eric,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel to be reasonably priced. We strive to provide our guests with a memorable experience at a competitive rate. If there's anything else we can do to make your future stays even better, please let us know.

10/10 Excellent

Tony

Traveled with partner
Liked: Cleanliness, staff & service
Clean
Stayed 2 nights in Jan 2024
Response from Manager on Jan 26, 2024
Hello Tony,We appreciate your feedback on the cleanliness of our hotel. Ensuring a clean and comfortable environment is our top priority, and we apologize for any inconvenience you may have experienced. We appreciate your comments and will share them with our housekeeping team to make improvements. Thank you for bringing this to our attention.

10/10 Excellent

Amir

Stayed 1 night in Jan 2024
Response from Sophia CSR on Feb 11, 2024
Hi Amir,Your flawless 5-rating is greatly appreciated! Your contentment is our top priority, and we're delighted to learn about your outstanding experience with us. Thank you for selecting our services, and we're eagerly looking forward to your next visit!

2/10 Terrible

Janiyah

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here they got roaches!!! It also has awful smell in there like somebody or something died in there. It took us three rooms just to get settled in the first room there was a roach running across the dresser so I called room service and told them they had roaches The man on the phone said “OK so you have a problem with the roaches” like the roaches were OK with him and that was immediately red flag so he gave me another room we get there the tub was absolutely disgusting. There was mold and mildew. It was a mess I got to the third room for it actually be decent and then yet again they still have roaches because when we get ready to check out it was a roach on me and I don’t like that so please do not stay here waste your time or your money. Thank you.
Stayed 3 nights in Jan 2024
Response from Manager on Jan 23, 2024
Hello Janiyah, We apologize for any inconvenience you experienced during your stay. Our team takes cleanliness very seriously and regularly conducts thorough inspections and pest control measures. We appreciate your feedback and will address your concerns internally. We hope you consider giving us another chance in the future.

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Manager on Jan 20, 2024
Hello Michael, We appreciate you choosing our hotel for your stay! We hope you had a pleasant experience. If you have any feedback or suggestions, we encourage you to reach out to us directly so we can address any concerns. We value your opinion and look forward to serving you again in the future.

6/10 Okay

Jessica, Eureka

Stayed 2 nights in Jan 2024
Response from Manager on Feb 8, 2024
Hello Jessica, We appreciate you choosing our hotel for your stay. If you have any feedback or concerns regarding your experience, we encourage you to reach out to us directly. We value your input and strive to improve our services for all our guests.

10/10 Excellent

Michael

Traveled with family and small children, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property looks nice and well kept. Clean rm except the bathroom corners were dirty. For the price a great stay. Would return. No breakfast though. Cameras everywhere and I liked that for security reasons. Also cops did security rounds. Which I also liked. Ty
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 16, 2024
Hi Michael,Thank you for your positive feedback! We appreciate your compliments on our well-kept property, cleanliness, and reasonable pricing. We apologize for any oversight in the bathroom corners but are glad to hear you had a great stay and would return. Your mention of security measures, including cameras and police rounds, is noted, and we look forward to providing another enjoyable experience on your next visit.

2/10 Terrible

Kierra

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
There where roaches in my room had to change rooms at the tv didn’t work in the other one
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 16, 2024
Hi Kierra,We apologize for the inconvenience you experienced during your stay. Our team takes reports of pests seriously, and we are actively addressing the issue to ensure a pest-free environment. We also regret the inconvenience with the TV in the second room and appreciate your understanding. Please be assured that corrective measures are being taken, and we hope for the opportunity to provide you with a much-improved stay in the future.

10/10 Excellent

Kerri, Saint Joe

Stayed 2 nights in Jan 2024
Response from Sophia CSR on Jan 14, 2024
Hi Kerri,Delighted to hear you had a 5-star experience with us! Your positive rating is truly appreciated, and we're thrilled to have met your expectations. Thank you for choosing us, and we look forward to providing exceptional stays in the future. Safe travels!

2/10 Terrible

James

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Please, do not be fooled. The area around Six Flags is extremely unsafe, unkempt, and run down. This hotel is no exception. The photos are cleverly deceptive, showing a modern room with spotless furniture. Let me assure you, this is not the case. When you first enter the room, you are met with a must that can only be described as not thoroughly cleaned, mix with definitely not smoke free. Once you avert your nose, feast your eyes on what you thought was a decent hotel room at a bargain price. You were severely mistaken. Walls with a recognizable mustard yellow film, with paint peeling off the tops of the wall and into the ceiling. Fading, beat up furniture with old drippings and stains from candles and sodas. The floors are a cheap LVP that, despite being new, look very uncleaned, dented, and gapped. You walk to the bed to set your luggage down, hoping to rest, only to find the bed has foreign hairs and yellow stains that you don’t want to even imagine how they originated. And the bathroom. Oh, my goodness. The nastiest white tile, followed up by splash tile that is far beyond any sort of cleaning. The handicap accessible shower? There, but let’s just say the seat was not something you’d want even your posterior on. The sink was in its own right, good, if it was a house from the early 1900s. Ironically, the toilet was the cleanest thing in the room! What even is a hotel room where even the most basic things are not cleaned? I wish I could write more. Do not stay here.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 13, 2024
Hello James,Thank you for taking the time to share your feedback. We're sorry to hear that your experience at our hotel did not meet your expectations. We appreciate your concerns regarding the cleanliness of the room, and we will make sure to address them with our housekeeping team. We always strive to provide a comfortable and pleasant stay for our guests. If you have any further comments or would like to reach out to our management team, please feel free to do so. We appreciate your feedback and will use it to improve our services.

2/10 Terrible

antonisha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 14, 2024
Hello antonisha,We're sorry to hear that your experience with us was not what you expected. We would appreciate it if you could reach out to us directly with any specific feedback you have so that we can address any issues there may have been. We value your input and hope to improve based on your comments. Thank you for choosing our hotel.

2/10 Terrible

Cephus

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dead roaches all over the floor when first check ins..pregnant roaches crawling all over the place couldn't leave food out..there was sometype of fight happened outside my room. Mind my business so didn't look out of room but heard alot of back and forth arguing..even the night clerk called my room thinking it was me.
Stayed 3 nights in Jan 2024
Response from Sophia CSR on Jan 11, 2024
Hi Cephus,We sincerely apologize for the unsettling experience during your stay, with the presence of roaches and disturbances outside your room. Immediate measures are being taken to address and rectify these issues. Your comfort and safety are our priorities, and we assure you that steps are being implemented to prevent such occurrences in the future. We appreciate your patience and hope to regain your trust in the future.

4/10 Poor

genard

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty
Stayed 1 night in Jan 2024
Response from Manager on Jan 9, 2024
Hello genard,Thank you for sharing your feedback regarding the cleanliness of our hotel. We hold ourselves to high standards and apologize if we fell short during your stay. We appreciate your input and have forwarded your comments to our housekeeping team for immediate review and improvement. Our goal is to provide a clean and comfortable environment for all our guests, and we will use your feedback to make necessary adjustments.

10/10 Excellent

Ezequiel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on Jan 9, 2024
Hello Ezequiel,We're thrilled to hear that you had an excellent experience with us! We strive to provide exceptional service and ensure that our guests have a memorable stay. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future!

10/10 Excellent

Heather

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Manager on Jan 9, 2024
Hello Heather,Thank you for choosing our hotel for your stay! We are thrilled to know that you had an excellent experience with us. If there's anything else we can do to make your future stays even better, please let us know. We hope to have the pleasure of welcoming you back soon!

2/10 Terrible

Derrick

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Roaches dead & alive all over the room
Stayed 2 nights in Jan 2024
Response from Manager on Jan 10, 2024
Hello Derrick, We apologize for any inconvenience caused during your stay. Our team has a rigorous pest control program in place, and we take reports of this nature seriously. We recommend guests to contact our management directly for any concerns experienced during their stay, as we strive to resolve issues promptly and effectively.

2/10 Terrible

Brad

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Could NOT stay. 8 roaches in the first minute in room. Wow Front desk man was great
Stayed 2 nights in Dec 2023
Response from Manager on Feb 1, 2024
Hello Brad, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

8/10 Good

Andres

Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Andres, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 Excellent

Peaches

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Peaches,We're thrilled to hear that you had a wonderful experience during your stay at our hotel! Our team works hard to provide excellent service and ensure that our guests have a memorable stay. We hope to welcome you back soon for another exceptional stay!

2/10 Terrible

Leanna

Stayed 2 nights in Dec 2023
Response from Sophia CSR on Jan 2, 2024
Hi Leanna,We are sad to see this 1-star rating. Our team never wants our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

10/10 Excellent

Lori

Stayed 2 nights in Dec 2023
Response from Sophia CSR on Jan 2, 2024
Hi Lori,It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.

2/10 Terrible

Michael

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on Jan 3, 2024
Hello Michael, We apologize for any inconvenience you may have experienced during your recent stay. We value your feedback and would greatly appreciate it if you could reach out to us directly with more details about your stay. This will help us address any issues and improve our services. We look forward to hearing from you.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on Jan 3, 2024
Hello John,We are thrilled to hear that you enjoyed your stay at our hotel! Your satisfaction is our top priority and we are pleased that we met your expectations. If you have any future travel plans, we would be delighted to welcome you back. Please feel free to reach out if you have any further questions or require assistance.

2/10 Terrible

Loretta

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Manager on Jan 3, 2024
Hello Loretta, We're sorry to hear that your experience at our hotel was not up to your expectations. We value your feedback and would appreciate if you could reach out to us directly with any specific concerns or issues you encountered during your stay. We strive to provide the best possible experience for our guests and would like an opportunity to address any issues you experienced.

2/10 Terrible

Christopher

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was filthy. There were dead bugs and dirt in all the corners of the room. The bathroom was moldy in the corners and it appeard as though work was done on the shower pipes. The tile was cut and caulked back in place. I would take this off any travel site for hotels
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Dec 31, 2023
Hi Christopher,Your feedback regarding cleanliness is concerning, and we deeply regret the inconvenience. Immediate actions are being taken to address the issues you've highlighted, ensuring a thorough inspection and improvement of our cleaning protocols. We appreciate your candor and assure you that steps are being taken to prevent a recurrence. Please consider giving us another chance, and we hope to provide a significantly improved experience.

6/10 Okay

Liz

Liked: Room comfort
Disliked: Cleanliness
Okay
It was okay, it was a bit outdated and housekeeping woke you up by knocking on your door between 11-12, otherwise, it was in an okay area.
Stayed 5 nights in Dec 2023
Response from Manager on Feb 1, 2024
Hello Liz, Thank you for sharing your feedback with us. We appreciate your comments regarding the hotel's condition, and we will consider them as we continue to improve our property. We apologize for any disturbance caused by our housekeeping team, and we'll address this matter internally. We're glad to hear that you found the area around the hotel satisfactory. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

8/10 Good

Heyden

Stayed 1 night in Dec 2023
Response from Manager on Jan 19, 2024
Hello Heyden,Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. We appreciate your business and hope to welcome you back again in the future.

6/10 Okay

Sweta

Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Sweta, Thank you for choosing our hotel for your recent stay. We appreciate your feedback and apologize if any aspect of your experience fell short of expectations. If you have any specific concerns or suggestions, please reach out to us directly so we may address them accordingly. We hope to have the opportunity to welcome you back in the future and provide you with a truly exceptional stay.

4/10 Poor

Zamaria, San Antonio

Traveled with group, Business traveler, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tub had stains in it, room service was terrible, group of guys standing outside talking loud at 3am, nothing to watch on the tv
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Dec 24, 2023
Hi Zamaria,We apologize for the inconvenience you experienced during your stay. Stained tubs and subpar room service do not meet our standards, and we assure you these concerns will be addressed promptly. We regret the disturbance caused by outside noise and understand its impact on your experience. We appreciate your feedback and will take steps to enhance our services. We hope to have the opportunity to provide a much-improved stay in the future.

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 24, 2023
Hello Maurice,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. We hope to have the opportunity to welcome you back in the future.

6/10 Okay

Orlando, Alexandria

Business traveler, Traveled with partner
Stayed 2 nights in Dec 2023
Response from Manager on Dec 23, 2023
Hello Orlando,We appreciate you choosing our hotel for your stay. If you have any specific feedback or concerns about your experience, we encourage you to reach out to us directly so that we can address them appropriately. We value your input and hope to welcome you back in the future for an improved stay.

8/10 Good

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to bed down for a couple days of travelling, short ride to the DART station or the airport. Would be better if they had a breakfast setup
Stayed 2 nights in Dec 2023
Response from Manager on Dec 23, 2023
Hello Chad,Thank you for your review! We're delighted to hear that you found our hotel to be convenient for your travel needs. We appreciate your feedback regarding breakfast and will take it into consideration for future improvements. We hope to have the opportunity to welcome you back in the future.

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bad!!!
I feel like the room was not clean enough. The floor was sticky and there was dust everywhere. I won't be staying here again for sure.
Stayed 3 nights in Dec 2023
Response from Sophia CSR on Dec 21, 2023
Dear Guest,We apologize for the inconvenience you experienced during your stay. Your feedback is crucial, and we assure you that we are addressing the cleanliness issues promptly. Our team is committed to providing a higher standard, and we would appreciate the opportunity to make amends. Please consider giving us another chance to exceed your expectations.

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Red Flags & Yellow Sheets
Our room had a yellow stained bedsheet and comforter, and the comforter had several holes burned into it. We called to have them replaced or something, and the guy at the front desk - whom I later heard was on his first day, so I do feel for him - tried to help us out, but apparently had no extra sheets available and no other rooms to let us move to (even though the place did not seem that full, but that’s hard to tell). I then asked if we could get a portion of our money back, and after talking to his manager, they said they could only refund us any money if we checked out. Given this was 11:45 at night, our options were limited, so we stayed that night, then canceled our second night and found a better place nearby. We were told we could get our second night refunded for that, so that was acceptable - the room itself however was not. Even for a motel across the highway from Six Flags.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 19, 2023
Hello Jason, Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your stay. It is regrettable that we were not able to immediately address the issue with the stained bedsheet and comforter due to unavailability. We understand your frustration and have taken note of your feedback. We appreciate your understanding and hope that you will give us another opportunity to provide you with a more enjoyable experience in the future.

4/10 Poor

Melissa

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The convenience factor and location is the big draw but the room was barely kept, lots of cracks and dust everywhere. There was a small baby roach in the bathroom- it must have been a smoking room because the whole room smelt and seeped of cigarette smoke. We stayed only one night and had to wash every single item we brought in to the motel.
Stayed 1 night in Dec 2023
Response from Manager on Dec 17, 2023
Hello Melissa,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate your comments and will address the issues you brought to our attention. We strive to provide a clean and comfortable environment for our guests and will take steps to ensure a better experience in the future. Please feel free to reach out to our management team directly for any further assistance.

4/10 Poor

richard

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Need work and updated remodeling
Stayed 4 nights in Dec 2023
Response from Manager on Dec 17, 2023
Hello richard,We appreciate your feedback and value your opinion about our hotel. We understand the importance of continuously improving our property and are constantly striving to provide better experiences for our guests. Your comments will be shared with our team for further consideration. Should you have any further concerns or suggestions, please feel free to reach out to our management directly.

4/10 Poor

JOSE

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 17, 2023
Hi Jose,Thank you for your stay. I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.