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Reviews of La Quinta Inn & Suites by Wyndham Dallas Plano West

2.5 out of 5
La Quinta Inn & Suites by Wyndham Dallas Plano West
4800 W Plano Pkwy, Plano, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 620 out of 1005 reviews" "
Rating 8 - Good. 238 out of 1005 reviews" "
Rating 6 - Okay. 67 out of 1005 reviews" "
Rating 4 - Poor. 45 out of 1005 reviews" "
Rating 2 - Terrible. 35 out of 1005 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Stayed 1 night in Apr 2024
Response from Sarah N. General Manager on Apr 18, 2024
Thank you for taking time to give us a great rating!

10/10 Excellent

Bill

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*** PROMPT Check In **** GREAT Communication *** AS Described *** PERFECT Price *** NO Issues ***
Stayed 2 nights in Apr 2024
Response from Sarah N. General Manager on Apr 16, 2024
Thank you for your kind comments about our location La Quinta Inn & Suites by Wyndham Dallas Plano West!

10/10 Excellent

Itzayana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the venue of an event we had. Super convenient. Fast check in and room was clean. Very quiet and relaxing. No issues.
Stayed 2 nights in Apr 2024
Response from Sarah N. General Manager on Apr 16, 2024
Thank you for your recent stay and for taking the time to share your experience here with us.

8/10 Good

Roberto, Raynham

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great but the shower was dirty Overall was a great place.
Stayed 2 nights in Apr 2024
Response from Sarah N. General Manager on Apr 16, 2024
I am sorry to hear that your experience was anything less than perfect. Your feedback helps us to continue to improve.

6/10 Okay

Juan

Traveled with family
Liked: Staff & service, property conditions & facilities
The property was nice itself but the restroom in our room wasn’t clean. There was hair everywhere and some peanuts on the floor
Stayed 2 nights in Apr 2024
Response from Sarah N. General Manager on Apr 16, 2024
I am sorry to hear that your experience was anything less than perfect. Your feedback helps us to continue to improve

10/10 Excellent

Janset

Stayed 2 nights in Apr 2024
Response from Sarah N. General Manager on Apr 16, 2024
Thank you for taking time to give us a great rating!

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Sarah N. General Manager on Apr 11, 2024
Thank you for taking time to give us a great rating!

2/10 Terrible

Karen

Stayed 1 night in Mar 2024
Response from Sarah N. General Manager on Apr 9, 2024
I am sorry to hear that your experience was anything less than perfect.

10/10 Excellent

Svetlana

Liked: Cleanliness, staff & service, property conditions & facilities
I like
Stayed 1 night in Mar 2024
Response from Sarah N. General Manager on Apr 8, 2024
Thank you for taking time to give us a great rating!

8/10 Good

Stephanie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was quiet and clean, staff was friendly
Stayed 1 night in Apr 2024
Response from Sarah N. General Manager on Apr 4, 2024
Thank you for your recent stay and for taking the time to share your experience here with us.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly
Stayed 1 night in Mar 2024
Response from Sarah N. General Manager on Apr 4, 2024
Thank you for your recent stay and for taking the time to share your experience here with us.

6/10 Okay

Jennivieve

Traveled with group, Traveled with family
Liked: Staff & service
I liked how almost everything was updated. The room and bedding seemed clean for the most part. However, walking into the room, you get a whiff of pet urine. From the reviews, lots of guests liked this facility because it is pet friendly. I had to spray airfreshener to disguise the lingering odor. I found short black hairs in the bedding. The hairs i can tell are dog hairs. I knew the sheets were clean, but i didn't like how there were a couple of dog hairs in the bed. Last complaint, the bath tub was old and scuffy. I wore my rubber flip flops while i showered. Breakfast was decent and overall the price was expected with the conditions.
Stayed 1 night in Apr 2024
Response from Sarah N. General Manager on Apr 4, 2024
I am sorry to hear that your experience was anything less than perfect. Your feedback helps us to continue to improve

10/10 Excellent

Geetha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Sarah N. General Manager on Apr 2, 2024
Thank you for your recent stay with us and taking time to give us a great rating!

10/10 Excellent

Michael

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to Heart Hospital.
Stayed 1 night in Mar 2024
Response from Sarah N. General Manager on Apr 2, 2024
Thank you for your recent stay with us and taking time to give us a great rating!

10/10 Excellent

feraz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 1 night in Mar 2024
Response from Sarah N. General Manager on Apr 8, 2024
Thank you for your recent stay with us and taking time to give us a great rating!

10/10 Excellent

NITIN

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is good for its location layout cleanliness and quieter atmosphere. Can do better with its breakfast provisions.
Stayed 1 night in Mar 2024
Response from Sarah N. General Manager on Apr 11, 2024
Thank you for your recent stay with us and your feedback!

10/10 Excellent

feraz

Stayed 1 night in Mar 2024
Response from Sarah N. General Manager on Apr 18, 2024
Thank you for taking time to give us a great rating!

10/10 Excellent

Marcela

Stayed 2 nights in Mar 2024
Response from Sarah N. General Manager on Apr 11, 2024
Thank you for taking time to give us a great rating!

8/10 Good

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was VERY good and the staff were always present, pleasant and willing to help. I am in the hospitality industry and I was very satisfied with our stay. Thank you!
Stayed 2 nights in Mar 2024

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was within walking distance to the hospital my husband is in and it didn't cost me an arm and a leg to stay there. Do wish the bed were queen instead of double but they were comfortable.
Stayed 2 nights in Mar 2024
Response from Sarah N. General Manager on Mar 20, 2024
Thank you for your recent stay and for taking the time to share your experience here with us.

10/10 Excellent

Roger

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price great service
Stayed 2 nights in Mar 2024
Response from Sarah N. General Manager on Mar 20, 2024
Thank you for your recent stay with us and taking time to give us a great rating!

10/10 Excellent

Domonique

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Sarah N. General Manager on Mar 20, 2024
Thank you for your recent stay with us and taking time to give us a great rating!

10/10 Excellent

Khia

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice and quiet. There are plenty of restaurants and places to shop around the area. They do serve breakfast in the mornings if you wanted to grab something to eat before leaving out.
Stayed 2 nights in Mar 2024
Response from Sarah N. General Manager on Mar 20, 2024
Thank you for your kind comments about our location La Quinta Inn & Suites by Wyndham Dallas Plano West!

10/10 Excellent

JoAnn

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Sarah N. General Manager on Mar 20, 2024
Thank you for taking time to give us a great rating!

10/10 Excellent

Darrell

Liked: Cleanliness, amenities, property conditions & facilities
I was very happy.
Stayed 1 night in Mar 2024
Response from Sarah N. General Manager on Mar 20, 2024
Thank you for taking time to give us a great rating!

4/10 Poor

Tammy

Stayed 1 night in Mar 2024
Response from Sarah N. General Manager on Apr 2, 2024
I am sorry to hear that your experience was anything less than perfect. Your feedback helps us to continue to improve.

10/10 Excellent

Rees

Stayed 3 nights in Mar 2024
Response from Sarah N. General Manager on Apr 2, 2024
Thank you for your recent stay with us and taking time to give us a great rating!

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. Clean and quiet.
Stayed 2 nights in Mar 2024

10/10 Excellent

Mario

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first time visiting here.. i stayed they weekend. Staff is amazing the free breakfast in the morning hit different when it comfortable, quiet , and stress free and thats exaclty how it was the entire time. Ill definitely be back for another get away soon
Stayed 1 night in Mar 2024
Response from Sarah N. General Manager on Mar 13, 2024
Thank you for your kind comments about our location La Quinta Inn & Suites by Wyndham Dallas Plano West!

10/10 Excellent

Jessica, Beaumont

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I didn't like was the full size beds in the double room but thats my fault because i didn't read the description well enough. After 1 night the staff let us upgrade our room and it was fabulous! They were super helpful. Rooms are update and clean!
Stayed 2 nights in Mar 2024
Response from Sarah N. General Manager on Mar 8, 2024
Thank you for your recent stay and for taking the time to share your experience here with us.

4/10 Poor

Sandra

Traveled with family
Disliked: Amenities
The room had a toddler toilet, very short and inappropriate for adults. When mentioned to desk clerk upon check out she just laughed and said some rooms had low toilets and some had taller ones. I will say this we arrived early and did get in a room a few hours early. Will never stay at a LaQuita again. Coming back on Thursday and have booked directly with a different hotel.
Stayed 1 night in Feb 2024
Response from Sarah N. General Manager on Mar 8, 2024
I am sorry to hear that your experience was anything less than perfect. Your feedback helps us to continue to improve

6/10 Okay

Sergio Zeev

Liked: Property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious and clean.
Stayed 1 night in Feb 2024

10/10 Excellent

William C

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, pet friendly, wonderful staff.
Stayed 1 night in Feb 2024

10/10 Excellent

Phyllis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Large spacious room
Stayed 3 nights in Feb 2024

6/10 Okay

Marisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Overall we had a good stay. We did have a few things that we were not very happy about. A/C was not working properly room was kinda hot, the shower was clogged, we did not get our room cleaned or get new towels.
Stayed 2 nights in Feb 2024

8/10 Good

Geetha

.
Stayed 3 nights in Feb 2024

4/10 Poor

Elia

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property was dirty,elevators both did not work,furniture are old and breakfast was so boring,no bananas. Sausage and eggs every morning. Cigars smoking in the hallways were horrible and penetrated to rooms.toilet seat was so low(for kids potty training). The room cleaning lady was so nice. No body lotion.no shower caps.
Stayed 2 nights in Feb 2024

8/10 Good

Rima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing
Stayed 2 nights in Feb 2024

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, spacious
Stayed 3 nights in Feb 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Room was clean, spacious, beautiful, and great quality for price. Great location. Dining all around (walkable). Breakfast was delicious. Customer service was great (depending on who you talked to). Cons: -There was only one small working elevator at the far end of hotel for everyone on 4 floors to use. -All 4 of the carts were misplaced when I checked out so I had to make like 5 trips to and from my room, elevator and car. -I am a smoker and even though I never smoked on the property, hotel manager had the nerve to call my room Friday morning (my birthday) telling me the housekeeper says it smells like smoke by my room. Idk if she was trying to infer I was smoking in my room but I cleared that up real quick, best believe. This is a completely non-smoking hotel so if you are a smoker and come in with a smell of smoke, don't be surprised if you are harassed.
Stayed 3 nights in Feb 2024

10/10 Excellent

Patricia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this property because it is clean, I also like the surrounding area. I like the size of the rooms and the free breakfast
Stayed 1 night in Feb 2024

10/10 Excellent

Gulnara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly
Stayed 1 night in Feb 2024

8/10 Good

Ramonia Chanise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024

10/10 Excellent

Tenia, Cypress

Stayed 2 nights in Jan 2024
Response from Sarah N. General Manager on Mar 20, 2024
Thank you for taking time to give us a great rating!

10/10 Excellent

Gwendolyn, Silsbee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024

10/10 Excellent

vania

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this property was wonderful! Super clean , no stains no dirt or hair everywhere. Staff also very helpful and friendly. Location for me was perfect. I would recommend it.
Stayed 3 nights in Jan 2024

10/10 Excellent

Anthony

Stayed 1 night in Jan 2024

10/10 Excellent

Daniel

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it is close to the hospital we need to access.
Stayed 1 night in Jan 2024