Exterior

Reviews of La Quinta Inn by Wyndham Dallas Uptown

2.5 out of 5
La Quinta Inn by Wyndham Dallas Uptown
4440 N Central Expy, Dallas, TX

Reviews

6.2
Rating 10 - Excellent. 196 out of 1002 reviews" "
Rating 8 - Good. 218 out of 1002 reviews" "
Rating 6 - Okay. 197 out of 1002 reviews" "
Rating 4 - Poor. 180 out of 1002 reviews" "
Rating 2 - Terrible. 211 out of 1002 reviews" "

6.0/10

Cleanliness

7.4/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Marcus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite being in the highway, the motel was relatively quiet. It is close to many places to eat, but the rooms also had a menu for food delivery. A very comfortable stay.
Stayed 4 nights in Apr 2024
Response from Hotel Manager on Apr 15, 2024
Dear Marcus, Thank you for your review! We're pleased to hear that you enjoyed a comfortable stay with us and that you found our location convenient for dining options. It's great to know that, despite being near the highway, you experienced a relatively quiet environment. We appreciate your feedback and hope to welcome you back for another comfortable stay in the future!Sincerely,Hotel Manager

10/10 Excellent

Evelyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place looks kinda sus on the outside but the second we walked into the lobby we were pleasantly surprised. It smelled really good and the front desk person was very nice The room was your regular basic room nothing crazy about it but we slept well and everything was nice
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 15, 2024
Dear Evelyn, Thank you for sharing your experience! We're glad to hear that our lobby pleasantly surprised you and that you found our front desk staff to be nice. We strive to create a welcoming atmosphere for all our guests, and we're delighted that you enjoyed your stay with us. Your feedback is valuable, and we hope to have the pleasure of hosting you again soon!Sincerely,Hotel Manager

10/10 Excellent

Jadelyn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front desk was so kind.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 15, 2024
Dear Jadelyn, We're thrilled to hear that our front desk staff made a positive impression during your stay! Providing exceptional service and hospitality is our top priority. Thank you for recognizing their kindness, and we can't wait to welcome you back for another wonderful experience!Sincerely,Hotel Manager

4/10 Poor

Adam

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Roaches in the room and office, dirty throughout, no towels, and the lock on the door didn't work. Shady characters around. We asked for repair on the door and no one came so we cancelled our remaining reservation after the first night and looked elsewhere. They did call us to provide the refund later, which was nice. The staff were pleasant when we engaged but this place was not nice and we felt vigilant.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 11, 2024
Dear Adam,Thanks for the feedback. Please accept our sincere apologies, this is indeed very unfortunate. I fully understand your frustration due to the issues you have mentioned. This is not a regular feature of our hospitality and we will adequately check your comments with the team and implement appropriate solutions to please our guests. Despite your disappointment, we hope you will consider giving us another opportunity to better serve you again soon.Sincerely, Hotel Manager

10/10 Excellent

Julia, Bethesda

Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 9, 2024
Dear Julia,Thank you so much for your excellent rating! We're thrilled to have exceeded your expectations and provided you with a fantastic experience. Your 5 out of 5 rating means a lot to us. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

6/10 Okay

Anton

Traveled with family
Disliked: Staff & service, property conditions & facilities
It’s okay for what it is. Bonus is that there is a Denny’s that shares the parking lot. Negative is that the employees of said Denny’s are nervous about what happens outside their restaurant. Which pretty much tells you everything you need to know. But the price was right, and the room (ignoring the decaying outside or the guy throwing up in his car - true story) did what we needed it to do. The bed was comfortable, the AC worked. It’s just an average place for a low price.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 7, 2024
Dear Guest,Thank you for sharing your feedback with us. We appreciate your honesty and your rating of 3 out of 5. We're glad to hear that you found the room comfortable and that the amenities met your needs. However, we apologize for any inconvenience caused by the surrounding environment and the experience at the nearby Denny's. Your comments are valuable to us, and we will address them with our team to ensure that we continue to improve our guests' experiences. We hope to have the opportunity to welcome you back and provide a better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Ac

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Loved having easy access to the stadium, the staff was friendly. The only downside was the dirty and blood stained blankets.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 5, 2024
Dear Guest,Thank you for your feedback. We're glad you enjoyed the convenient access to the stadium and found our staff friendly. However, we apologize sincerely for the unacceptable condition of the blankets in your room. This does not meet our standards, and we will address this issue immediately to ensure it doesn't happen again. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms and pleasant staff.
Stayed 5 nights in Mar 2024
Response from Hotel Manager on Apr 2, 2024
Dear Richard,Thank you for your kind feedback! We're delighted to hear that you enjoyed your stay with us and found our rooms to be nice and clean, and our staff to be pleasant. Providing a comfortable and welcoming environment for our guests is our top priority, and we're glad we could meet your expectations. If you have any future travel plans to the area, we'd be honoured to welcome you back for another enjoyable stay.Sincerely, Hotel Manager

8/10 Good

Ilya

Traveled with partner
Liked: Staff & service
Checkin was easy, the room was clean except for the floor. I asked the front desk to send room service while we were out the next day to clean the floors but they said they that "they do that". The next day, room service came in, gave us new towels but didn't make the bed or clean the floor. I'm not sure what kind of room service that is. Would I stay here again? Sure. If nothing else was available on short notice. And I would bring house shoes. The ceilings and walls are pretty thin. There was somebody in the room above us getting sick and if you're a light sleeper, that will keep you up.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Guest,Thank you for your feedback. We apologize for the inconvenience you experienced with the cleanliness of the floor and the response from our room service. Your comments have been shared with our team to ensure improvements are made in these areas. We appreciate your understanding and are glad to hear that you would consider staying with us again, despite the issues. We'll strive to make your next visit even more enjoyable. We hope to welcome you back for a better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean place to be
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 23, 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our hotel to be nice and clean during your stay. Providing a comfortable and welcoming environment for our guests is our top priority, and we're thrilled that we met your expectations. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Clayton

Clean property close to bars and restaurants
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found our property clean and conveniently located. We hope you had a pleasant stay, and we look forward to welcoming you back in the future.Sincerely, Hotel Manager

8/10 Good

Caroline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like how close it is to shopping and eats. We walked to The Old Monk, shared a table with a cute sweet couple...who comped our meal!! On a sour note, our next door neighbor banged and dropped things all night long. Impossible to sleep.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 17, 2024
Dear Guest,Thank you for sharing your experience. We're glad you enjoyed the nearby amenities and had a memorable dining experience. We apologize for the disturbance caused by noisy neighbors and will address this issue promptly. We appreciate your feedback and hope to welcome you back for a more restful stay.Sincerely, Hotel Manager

10/10 Excellent

Oscar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 19, 2024
Dear Oscar,Thank you for your perfect 5 out of 5 rating! We're thrilled to hear that everything was great during your stay. Your satisfaction is our top priority, and we're delighted that we could provide you with an excellent experience. We hope to welcome you back again soon for another fantastic stay!Sincerely, Hotel Manager

2/10 Terrible

Chauncey

Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 21, 2024
Dear Chauncey,Thank you for your rating, and we're sorry to hear that your recent stay with us did not meet your expectations. If you have any specific concerns or issues that you would like to address, please do not hesitate to reach out to us. We hope to have the opportunity to better serve you in the future. Sincerely, Hotel Manager

8/10 Good

Ted

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lodging is excellent for short-term stays, room kinda small. everything else is good.
Stayed 4 nights in Feb 2024
Response from Hotel Manager on Feb 18, 2024
Dear Ted,Thank you for your feedback and for rating your stay! We're glad to hear that you found our lodging excellent for short-term stays and that everything else met your expectations. We apologize if the room size didn't fully meet your needs. Your input is valuable to us, and we'll take it into consideration as we strive to improve our accommodations. We hope to have the opportunity to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

8/10 Good

Mark

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff
Stayed 5 nights in Feb 2024
Response from Hotel Manager on Feb 17, 2024
Dear Mark,Thank you for your 4-star rating and for recognizing our staff's helpfulness. We're glad to know that our team was able to assist you during your stay. Your feedback is greatly appreciated and will inspire us to continue improving our service. We hope to welcome you back soon! Sincerely, Hotel Manager

10/10 Excellent

Shannon, Aurora

Stayed 2 nights in Jan 2024
Response from Hotel Manager on Mar 21, 2024
Dear Shannon,Thank you so much for the perfect 5/5rating! We're thrilled to receive such positive feedback. It's a great honour to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

10/10 Excellent

Jarrod

Liked: Cleanliness, staff & service, property conditions & facilities
Met my needs, no regrets.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 23, 2024
Dear Jarrod,We're pleased to hear that we met your needs and that you have no regrets about your stay. If there's anything specific you enjoyed or if there are areas where we can improve, we'd love to hear more. Thank you for choosing our hotel, and we hope to welcome you back in the future!Sincerely, Hotel Manager

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very, very clean rooms and kind, helpful staff. It was a very pleasant stay.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 19, 2024
Dear Donald,Thank you for your comments. We're thrilled to hear that you had a very pleasant stay and found the rooms very, very clean. It's wonderful that the staff was kind and helpful, enhancing your overall experience. We look forward to welcoming you again in the future!Sincerely, Hotel Manager

10/10 Excellent

Holly

Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 16, 2024
Dear Holly,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Sincerely, Hotel Manager

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was in a great location - little bit aged, but was clean.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 9, 2024
Dear John,Thank you for your feedback. We're glad to hear that you found the hotel in a great location and that, despite some age, it was clean. Your feedback is valuable, and we appreciate your understanding. We hope to have the opportunity to host you again for another positive experience in the future.Sincerely, Hotel Manager

10/10 Excellent

arnulfo

Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 9, 2024
Dear Guest,We thank you for your 10/10 rating and hope that your stay with us was pleasant. We appreciate the opportunity to serve you and look forward to welcoming you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Tina

Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear Tina,Thank you so much for your excellent rating! We're thrilled to have exceeded your expectations and provided you with a fantastic experience. Your 5 out of 5 rating means a lot to us. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

4/10 Poor

Matthew

Stayed 1 night in Oct 2023
Response from Hotel Manager on Dec 24, 2023
Dear Matthew,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

4/10 Poor

Matthew

Business traveler
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 23, 2023
Dear Matthew,Thanks for the stay, but it's sad to see the 2 rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 24, 2023
Dear Kimberly,Thank you for the 5-star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Hotel Manager

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Hotel Manager on Feb 6, 2024
Dear Tina, Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, amenities
Response from Hotel Manager on Feb 6, 2024
Dear Tina, Thank you for the 5-star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure. Sincerely, Hotel Manager

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Response from Hotel Manager on Feb 5, 2024
Dear Jorge,Thank you for your positive feedback! We're delighted to hear that you had a good experience during your stay with us. Providing a pleasant experience for our guests is our top priority, and we're glad that we met your expectations. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel manager on Dec 11, 2023
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

2/10 Terrible

Kelly

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
2nd time this has haooened at la quinta
There was mold all in the fridge, the comforter had cigarette burns and yellow stains that looked like it hadnt been washed. There was either a dog poo or something in the closet on tbe floor, the ac/heat kept turning off and i had to wiggle the cord to make it work. Bathro9m door wpuldnt close.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 10, 2023
Dear Kelly,We sincerely apologize for the multiple issues you encountered during your stay. The presence of mold, stained comforters, cleanliness concerns, and maintenance issues are unacceptable. Your feedback is crucial, and we will investigate and address these matters promptly to ensure a more comfortable experience for our guests. We appreciate your patience and thank you for bringing this to our attention. We hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Jodi

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again La Quinta
The man at the counter was extremely rude, not only to me, but to others. as well. Very unprofessional while answering the phone. The lobby had a smell of mold, when I walked in. I went outside to wait for my turn and saw two piles of poop (I will assume dog). There was a fair amount of trash around the front of the building. I stayed at a different hotel.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 7, 2023
Dear Jodi,Thanks for the stay. Kindly accept my sincere apologies for the inconvenience caused you during your visit. I am extremely disappointed that you had an unfavourable experience for all the reasons you mentioned. Please be assured that I have taken this up very strongly and the concerned team has been told to ensure that such an incident is not repeated. We hope to welcome you again soon.Sincerely, Hotel Manager

6/10 Okay

Nathan

Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 7, 2023
Dear Nathan,Thank you for your feedback and for taking the time to rate your experience. We would love to know how we can improve to make your next stay more enjoyable. Please feel free to share any specific suggestions or concerns with us. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 6, 2023
Dear Mike,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convience
Stayed 1 night in Nov 2023
Response from Hotel Manager. on Nov 23, 2023
Dear Tina, Thank you for the wonderful review of your stay at our hotel. We are delighted to know that you found our location convenient and close to your areas of interest. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Hotel Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfactory
Satisfactory room, no complaints
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 20, 2023
Dear Guest,Thank you for the perfect rating! We're delighted to hear that you found the room satisfactory and had no complaints. If there's anything specific you like or if you have any suggestions for improvement, feel free to share. We appreciate your feedback and look forward to providing you with excellent service on your next visit!Sincerely, Hotel Manager

10/10 Excellent

Danielle

Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 10, 2023
Dear Danielle,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

10/10 Excellent

Denise

Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 8, 2023
Dear Denise,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Adrian

Stayed 1 night in Sep 2023
Response from Hotel Manager on Nov 19, 2023
Dear Adrian,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Regards, Hotel Manager

6/10 Okay

Juan

Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 19, 2023
Dear Juan,Thanks for your visit to our hotel. Please tell us more about your stay if we missed any marks in hospitality, looking at the rating of only 6 stars. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely,Hotel Manager

10/10 Excellent

Bonnie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping did a great job cleaning my room, I was very happy 😊
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Nov 15, 2023
Dear Bonnie,Thank you for your feedback. We're thrilled to hear that our housekeeping team exceeded your expectations! Your happiness is our priority, and we appreciate you taking the time to acknowledge their great job. We look forward to hosting you again! Sincerely, Hotel Manager

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 15, 2023
Dear Daniel,Thank you for your 8 out of 10 ratings! We're glad to hear that you enjoyed your experience with us and hope to continue exceeding your expectations in the future. If there is anything we can do to improve your next visit, do let us know. Hope to welcome you again soon.Sincerely, Hotel Manager

2/10 Terrible

Houston

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff were friendly and the lobby was nice but the beds and sheets were extremely dirty. Stains, dirt, hairs in the beds. Tried three rooms and had staff go with us and they agreed they were dirty to the point they just gave us a refund. Room 108 was okay other than nasty sheets. 104 had a crazy noisy ac and dirty sheets. Third room just dirty.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 11, 2023
Dear Guest,Thanks for taking the time to share your experience. Your feedback shows that there was a complete breakdown with the stay which is worrisome. This is not at all a regular feature of our hotel and something has gone wrong. We regret the inconvenience but will investigate and based on that will take all possible steps to prevent such an experience for any guest. We hope you will consider giving us another opportunity to provide you with a much-improved stay.Sincerely, Hotel Manager

8/10 Good

Meg

Traveled with partner
Someone tried to break into the truck parked next to our vehicle. Our room was on the back of building.
Stayed 1 night in Oct 2023
Response from Hotel Manager. on Oct 31, 2023
Dear Meg,Thanks for sharing your thoughts about your stay. Based on your comments, I have personally taken action to investigate these claims. We take this very seriously and will take immediate action if necessary.Sincerely,Hotel Manager

10/10 Excellent

Frank

Stayed 1 night in Oct 2023
Response from Hotel Manager. on Oct 31, 2023
Dear Frank, Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely,Hotel Manager.

2/10 Terrible

John

Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 19, 2023
Dear John,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager. on Oct 31, 2023
Dear Guest,Thank you for your feedback. It is delightful to receive 10-star feedback. We hope that you had a marvelous stay. Our team is very overwhelmed by the ratings. It is a privilege to host guests like you. We await your next visit.Sincerely, Hotel Manager

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
More pressure for the shower is preferable. Some of the guest were smoking weeds and cigarretes just in front of their room. Smell was uncomfortable.
Stayed 8 nights in Oct 2023
Response from Hotel Manager on Oct 28, 2023
Dear Guest,We appreciate your feedback regarding the shower pressure. We apologize for the discomfort caused by other guests smoking in front of their rooms. We take your feedback seriously and will work to improve our services and accommodations. Your comments are valuable in helping us enhance the guest experience.Sincerely,Hotel Manager

6/10 Okay

Katti

Traveled with family and small children, Traveled with pets
Staff was nice, room was clean. The bed was terrible! Spring bed that you could feel and hear every time you moved. Pillows flat.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 27, 2023
Dear Guest, Thank you for your stay. We are sorry that you weren’t completely satisfied with your experience at our hotel. We’re involved in a continuous improvement process and are working to make the guest experience better. We take pride in offering a great experience for guests of all kinds. We hope that you will try us again. Sincerely, Hotel Manager

6/10 Okay

Sharri

Traveled with family
Liked: Staff & service, property conditions & facilities
Check in was easy. When you get there they tell you there is a $75 deposit per person. It is refunded when you check out. There were stains on the sheets of one of our beds and the other one had stains on the comforter. Other than that the room was clean.
Stayed 1 night in Oct 2023
Response from Hotel Manager. on Oct 25, 2023
Dear Sharri,Thank you for sharing your experience with us. We're pleased to hear that the check-in process was smooth and that the overall cleanliness of the room met your expectations. However, we apologize for the inconvenience regarding the unexpected deposit requirement and the stained linens. We take your feedback seriously, and we'll work to address these issues to ensure a more seamless and comfortable stay for all our guests. We'll do our best to provide a more seamless and comfortable experience. Thank you for your valuable input.Sincerely,Hotel Manager