Reception

Reviews of La Quinta Inn & Suites by Wyndham DFW Airport South / Irving

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 1233 out of 2150 reviews" "
Rating 8 - Good. 505 out of 2150 reviews" "
Rating 6 - Okay. 192 out of 2150 reviews" "
Rating 4 - Poor. 113 out of 2150 reviews" "
Rating 2 - Terrible. 107 out of 2150 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Emily

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely decorated with small spaces in the lobby for computer use, a breakfast buffet, and sundries/snacks for purchase store.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 28, 2024
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

6/10 Okay

Guywalter, Rocklin

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We called three times to get a shuttle from the airport and after almost an hour and half waiting we found a different transportation to our hotel. The shuttle to the airport the next morning was full for all morning times and so we had to pay for a taxi to the airport. The desk did help us by calling for the taxi. But the free shuttle part to our La Quinta location (south) was a bust.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 28, 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

6/10 Okay

Varun

Traveled with group
Liked: Amenities, property conditions & facilities
Quiet and good location.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 28, 2024
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

6/10 Okay

Niq

Traveled with family
Liked: Amenities
It stink really bad in the room need to be aired out and mildew in the refrigerator from been unplugged and kept closed
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 28, 2024
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

10/10 Excellent

Taylor H

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The guy that checked me in was super helpful and very polite. The gentle men in the morning was helpful as well. The lady overnight isn’t very welcoming but other than that I enjoyed my stay. I will definitely book again.
Stayed 3 nights in Mar 2024
Response from Sophia CSR on Mar 28, 2024
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for investigation. Our team is looking forward to hosting you again soon!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Booked because i had an early flight, shuttle was on time and fast. I would book again
Stayed 1 night in Jan 2024
Response from Sophia CSR on Mar 27, 2024
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

DJ

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin was fast and easy. Room clean and comfortable. Will continue to stay here when flying out of DFW airport
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 27, 2024
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Shuntele

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff Transportation Service 10/10 Easy to commute Felt really safe due to reassuring staff and people in the city are so friendly and helpful. Compound is close to highway so the place is a bit noisy and busy but nothing to complain about Pool was dirty but was too cold to bathe anyway Rooms were clean everyday, tv coffee maker, microwave, refrigerator 10/10 Bed was comfy 10/10 Gym is extremely small needs more room Breakfast options are too limited. Overall 8/10 I really enjoyed my stay Would definitely be rebooking.
Stayed 6 nights in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Dear Guest,Thank you for taking the time to share your detailed feedback with us! We're delighted to hear that you appreciated our friendly staff and found our transportation service convenient for commuting. It's great to know that you felt safe and welcomed by our reassuring staff and friendly locals. We apologize for any noise from the nearby highway and any inconvenience caused by the pool being too cold and the limited breakfast options. Your comments about the gym size are noted, and we'll take them into consideration for future improvements. We're glad you enjoyed the cleanliness of your room and the amenities provided, including the comfortable bed. We look forward to welcoming you back for another enjoyable stay, and we'll strive to make your next experience even better!

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Hi Richard,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Melvin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport
Stayed 4 nights in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Hi Mevin,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 Okay

James A, Greencastle

Business traveler
Liked: Cleanliness, staff & service, amenities
The room I was in had a wall switch for the lights that turned them all on/off when used and that included the other switches. Then I saw a floor lamp in the corner of the room by the window and went to turn it on but I found the switch was broken and the only way to turn it on was to plug it in. Then when I was trying to sleep there were people in the hallways that were very loud and woke me up. This went on for 15 to 20 minutes or so and then it stopped. This happened a couple more times through the night and it was between 2am to 3:30am. Also there
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

8/10 Good

Hema

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 27, 2024
Hi Hema,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Melody

Liked: Cleanliness, staff & service, property conditions & facilities
Nice front desk staff.
Stayed 5 nights in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Dear Guest,Wow! We truly appreciate your business and your trust in us. I am very happy to hear that our staff met your needs and expectations. Wish you a pleasant stay in the future as well.

4/10 Poor

Tanya

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Your front desk attendant was not friendly at all!
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 26, 2024
HI Tanya,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Oprah

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The airport shuttle was very convenient.
Stayed 6 nights in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 Excellent

Zhongyang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

10/10 Excellent

Rod

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again.
Stayed 3 nights in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Hi Rod,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

4/10 Poor

Elizabeth

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

6/10 Okay

Bobbie

Liked: Cleanliness, staff & service
The location was a little difficult to reach. Few amenities in rooms and aging uncomfortable beds. Only king beds on arrival and numerous irate guests in deception. We requested a rollaway and it was very shabby. Breakfast underwhelming. Overall unimpressed with this property and won’t return.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Dear Guest,We apologize for the challenges you encountered during your stay. Your feedback regarding the difficulty reaching our location, limited amenities, uncomfortable beds, and breakfast experience is valuable to us, and we sincerely apologize for any inconvenience caused. We strive to provide a comfortable and enjoyable experience for all our guests, and it's disappointing to hear that we fell short of your expectations. Please know that we take your comments seriously and will address them with our team to ensure improvements are made. We understand your decision not to return, but we hope you'll give us another chance to exceed your expectations in the future.

10/10 Excellent

Nidhin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money & great service
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Namita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Hi Namita,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property, nice staff. Walk ability not great.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 23, 2024
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

4/10 Poor

Magen

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was extremely rude
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 23, 2024
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Ashleigh

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and the room was clean.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 21, 2024
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

6/10 Okay

Michael

The hotel had big bugs walking around the lobby.
Stayed 1 night in Jan 2024
Response from Sophia CSR on Mar 23, 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

4/10 Poor

dana

Disliked: Cleanliness, amenities
The room smelt of dog pee. I will never stay at this property again.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 19, 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

2/10 Terrible

Justin

Traveled with family
The place stunk like they were cooking fish or seafood in the rooms. Service was slow and had to re-enter my information that was already booked.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 18, 2024
Hi Justin,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

4/10 Poor

Luis

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
En la habitación se sentía mucho la humedad, y tenía mal olor. La ropa de cama no se sentía limpia. Adicionalmente el desayuno fue terrible. He estado en hoteles de esa misma categoría pero han ofrecido desayunos aceptables, pero el de ahí no
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 18, 2024
Hi Luis,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

2/10 Terrible

Kaleigh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 19, 2024
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Micheal

Liked: Cleanliness, property conditions & facilities
Love it
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 18, 2024
Hi Michael,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Good

Wilfredo

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 18, 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 18, 2024
Hi Kevin,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

6/10 Okay

Kevin

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Property conditions & facilities
Disliked: Amenities
No food service close. In room service is by third party. 90 minutes to get food. $50.00 for three people after fees. We shared a $30 sampler box. All in all a decent place, but dont plan on eating or any other services. Our room was 2 beds we had three people only towels, toiletries and what not for 2 people. Likely we wont stay here again.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 16, 2024
Hi Kevin,We regret for the inconvenience you experienced with the food service during your stay. Your feedback regarding the third-party delivery service and the limited amenities provided in the room is valuable to us, and we will work to improve these aspects to better serve our guests in the future. We understand your frustration and regret that your overall experience was not up to your expectations. If you decide to stay with us again, we will make every effort to ensure a more comfortable and enjoyable visit. Thank you for sharing your concerns with us.

8/10 Good

Amy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 16, 2024
Hi Amy,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Kyrsten

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 14, 2024
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

10/10 Excellent

Brenda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Response from Sophia CSR on Mar 14, 2024
Hi Brenda,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Brenda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to things
Stayed 4 nights in Mar 2024
Response from Sophia CSR on Mar 14, 2024
Hi Brenda,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 Good

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice enough property but the shuttle service is pretty bad. Took an hour to get picked up from airport and the next morning the drivers were a no show, so another employee took us to the airport, about 20min later. Thanks to him or we would have missed our flight.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 12, 2024
Hi Jeffrey,Thank you for sharing your experience with us. We apologize for the inconvenience caused by the shuttle service delays. Your feedback is valuable, and we will address this issue with our team to ensure smoother and more efficient service for our guests in the future. We're glad that another employee was able to assist you in getting to the airport on time. We appreciate your understanding and hope to welcome you back for a more seamless stay in the future. Safe travels!

8/10 Good

AJ

Stayed 1 night in Jan 2024
Response from Sophia CSR on Mar 14, 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Vicente

Liked: Cleanliness, staff & service, property conditions & facilities
Great price/quality
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 11, 2024
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

2/10 Terrible

Maria Camila

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled terrible. We asked for a change of room and they said they had none other available. We asked it to be fixed and nothing was done. Terrible experience. Room smelled like urine.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 11, 2024
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

10/10 Excellent

Lucie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Near the airport. Super nice staff. Average and busy/noisy area. Older property, bit worn but good beds and basics. Will come back when flying in.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 11, 2024
Hi Lucie,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

6/10 Okay

Bruce

Liked: Staff & service
Disliked: Property conditions & facilities
Things in room didn’t work (both bedside lamps and some outlets), not enough toilet paper. Front desk had no toothpaste (we were stranded travelers), breakfast had limited gluten free options (only coffee and yogurt)
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 9, 2024
Dear Guest,Our team regrets the inconvenience you experienced during your stay. It's disappointing to hear that several amenities in your room were not functioning properly and that we were unable to provide toothpaste when needed. We understand the importance of having essential items readily available for our guests, especially for travellers in need. Additionally, we'll take your feedback into account to improve our breakfast options, ensuring a wider variety including more gluten-free choices. Thank you for bringing these issues to our attention, and we hope to have the opportunity to better serve you in the future.

10/10 Excellent

Katya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 11, 2024
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

10/10 Excellent

Kara, San Antonio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff!!
Stayed 1 night in Dec 2023
Response from Sophia CSR on Mar 9, 2024
Dear Guest,We are happy to hear that you had a positive experience with our staff! Providing friendly and attentive service is a top priority for us, and we're glad to see that reflected in your review. Thank you for taking the time to share your feedback, and we look forward to welcoming you back again soon!

10/10 Excellent

carlos

Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 28, 2024
Hi Carlos,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Mary Louise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, and nice place.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 7, 2024
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

8/10 Good

Mary Louise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful, and we enjoyed our stay very much.
Stayed 1 night in Feb 2024
Response from Krish on Mar 6, 2024
Dear guest, It was our pleasure to provide you wish such a wonderful experience. We are glad that we exceeded your expectations and are looking forward to hosting you again soon.

8/10 Good

SEAN, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Staffs are very friendly. Good kind service
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 6, 2024
Hi Sean,It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Peter R

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff...clean lobby & room...7 minute drive from DFW...stayed to catch an early morning flight. plenty of onsite parking. Ideally located for DFW access.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 6, 2024
Dear Guest,Thank you for your valuable opinion regarding our hotel. We strive to do our very best by accommodating every one of our guests. We hope to see you again soon and to impress you with our continued improvements.