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Reviews of Motel 6 Plano, TX - Plano Northeast

2 out of 5
Motel 6 Plano, TX - Plano Northeast
2550 North Central Expressway, Plano, TX

Reviews

6.6
Rating 10 - Excellent. 175 out of 735 reviews" "
Rating 8 - Good. 186 out of 735 reviews" "
Rating 6 - Okay. 144 out of 735 reviews" "
Rating 4 - Poor. 96 out of 735 reviews" "
Rating 2 - Terrible. 134 out of 735 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Karen

Liked: Cleanliness
Disliked: Property conditions & facilities
Our first night was spent in a room for the handicapped. This room was not comfortable, quiet or well-appointed. The fixtures in the room seemed cobbled together. Most amenities did not work. It faced I-75 so the noise was at such a high level that sleep was nearly impossible, even with ear plugs. We were able to talk to the attendant the second day and were moved to a non-handicap room. This room had working amenities, surfaces on which things could be set for handy access, and blessed quiet for sleeping.
Stayed 4 nights in Apr 2024

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet facility and the room was clean. Nearby construction limited access somewhat. I was able to connect to the wi-fi but there was no Internet. As with all Motel 6s, they don't provide shampoo, conditioner or body wash so plan accordingly. But overall I had a nice stay and it was convenient and hassle free.
Stayed 1 night in Apr 2024
Response from Nancy Y. on Apr 18, 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

King

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great lovtion to visit
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 12, 2024
Hi King,Thank you for the excellent review! Maz K.#Team6

10/10 Excellent

Whitney

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 4, 2024
Hi Whitney,Thank you for the perfect rating!! Maz K.#Team6

4/10 Poor

Rachel

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The front desk guy was asleep at the check in desk. Had to bang on the counter like 5 times before he finally woke up. Shower barley worked. No pressure no hot water.
Stayed 1 night in Mar 2024
Response from Nancy Y. on Mar 20, 2024
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

4/10 Poor

Sam

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Water pressure was very very weak. I paid online, then was charged again at room. 3rd shift needs more training
Stayed 1 night in Mar 2024
Response from Nancy Y. on Mar 20, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

Janet

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Our room was clean and roomy. The staff were polite and friendly. The only issue is that the grassy areas where the dogs go to the bathroom are very messy. People are not cleaning up after themselves and it doesn't appear the hotel is bothering to either.
Stayed 5 nights in Jan 2024
Response from Nancy Y. on Jan 17, 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Alexanderia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is the great place to stay for myself or family member visiting Plano, its in a great location I never had an issue
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Dec 21, 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

4/10 Poor

Linda

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Blood stained pillowcase,blue rags instead of white towels,no wash cloths,squeaky doors,you will not enjoy your stay,if you cannot sleep due to noisy squeaky doors,doors have issues unlocking evening staff Kimberly is rude,Lazy,and no customer service skills.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Dec 21, 2023
Hi Linda, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

10/10 Excellent

Destiny

Stayed 8 nights in Nov 2023

10/10 Excellent

Cory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 2 nights in Nov 2023
Response from Nancy Y. on Dec 5, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

4/10 Poor

Deborah

Liked: Property conditions & facilities
The room seemed clean but there were tiny baby roaches. The toilet leaked ar the floor. It wobbled.it had obviously been caulked a few times, but not fixed. So, when flushed, it leaked water all over the floor. I reserved through expedis, but needed to extend my stay by one day. I called the front desk to ask if i shoukd do it through expdia, i was told no and to come to front desk. It ended up costing be almost $30 per night.
Stayed 3 nights in Nov 2023
Response from Nancy Y. on Dec 5, 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

10/10 Excellent

Tessa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint is the construction that goes on during the day is loud, but that’s to be expected. All Staff has been friendly and haven’t had any issues at all that I they didn’t immediately fix.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 27, 2023
Hi Tessa,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room for the price
Was a great place for my little family....travel with 3 toddlers one of which is a special needa child. Hotel was very accommodating, check in was quick and directions we asked for were spot on! Room was clean, well kept, and safe for my kids. Will definitely stay again
Stayed 1 night in Oct 2023
Response from Nancy Y. on Oct 18, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Animate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Velinda

Stayed 2 nights in Aug 2023

10/10 Excellent

Chris

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
H
Stayed 1 night in Jun 2023
Response from Brand Experience Team on Sep 14, 2023
Hi Chris,Thank you for the perfect rating!! Maz K.#Team6

6/10 Okay

James

Stayed 2 nights in Jul 2023

6/10 Okay

Dakota

Stayed 2 nights in Jun 2023

8/10 Good

yasin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

2/10 Terrible

John

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great dump to get bedbugs
Dump. Crackheads and homeless all around building. Office smelled musty and the clerk smelled like a$$.
Stayed 3 nights in May 2023
Response from Brand Experience Team on Jun 1, 2023
Hi John, Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention. It sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and we hope we have opportunity to improve your experience with us. Maz K. #Team6

4/10 Poor

LaTerrius

Liked: Staff & service
Disliked: Property conditions & facilities
When I first arrived the main entrance doors was locked and I was standing waiting for someone to check me in maybe 10 mins . I pressed the button multiple times . I called 972-578-1626 4 times back to back just for me to not reach anyone . I had to knock on the window before the guy came to check me in . The guy was really nice I just don’t know where he was. Okay so I drove around to my room . Walked up the stairs with ALL my things just for me to get to my door and my room key was not working . So I tried calling front office again and AGAIN no response. So I had to walk and drive all the way back to the damn office . ATP I am beyond irritated . So I get back to my room , upon entry I flipped the light switch and the lights acted as if they haven’t been on in ages . It flickered on , which was pretty creepy . Tried to get comfy and lay down just to realize that there were dog paws on my sheets . Or maybe they were the cat paws from the man who stared at me next door go into my rooms cat. Luckily I had throw blankets in my trunk from work On top of that my ac unit was held together by tape LITERALLY Anyway , I guess you get what you pay for ! Moral of the story don’t book here I’m ready to check out in the morning
Stayed 1 night in May 2023
Response from Brand Experience Team on Jun 1, 2023
Hi LaTerrius, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K. #Team6

10/10 Excellent

Nataly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the best part is that is pet friendly
Stayed 1 night in Apr 2023
Response from Nancy Y. on May 4, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

6/10 Okay

Xi

Traveled with group
Liked: Cleanliness
Not bad for a motel. AC was way too loud though
Stayed 1 night in Apr 2023
Response from Nancy Y. on May 4, 2023
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

8/10 Good

Anayelis

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Dax

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Shaarazad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location. Low traffic, affordable and near restaurants and shopping
Stayed 1 night in Apr 2023
Response from Nancy Y. on Apr 13, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Ashley

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
When I arrived at check in, I saw they had late check out for 1:30pm for an extra $20. I asked if this could be added on at a later time if we decided to stay a bit longer. They said yes. Get to the room and there is an oder we had to get some candles to clear. The next day at around 11am the maintenance man and maid come banging on the door and sceaming for us to check out. We said we will pay for the late check out. He then started screaming through an open window that we did not pay and we need to get the F out now. My husband went to talk to them while I tried calling the front desk to pay the extra $20. The front desk would not answer from the phone in the room. The maintenance man continued his highly unprofessional rant. When my husband opened the door and they saw we were black people, him and the maid no longer knew how to speak English and they called the police on us saying we threatened them. Our skin color was the threat. The police came before I was able to get the front desk on the phone. The maintenance man had us trespassed from the property. It was horrible. We just wanted a quiet night away and it turned into a nightmare.
Stayed 1 night in Mar 2023
Response from Brand Experience Team on Mar 28, 2023
Hi Ashley,We would like to discuss your experience with you further and ask that you reach out to our Guest Relations Team by using the Contact Us feature on our website to connect with us.Maz K.#Team6

8/10 Good

Billy

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2023
Response from Brand Experience Team on Jan 24, 2023
Dear Billy,We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.

8/10 Good

Autumn

Liked: Room comfort
Stayed 1 night in Dec 2022
Response from Brand Experience Team on Jan 24, 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels.

10/10 Excellent

Revanth

Stayed 2 nights in Dec 2022
Response from Brand Experience Team on Jan 24, 2023
Dear Revanth,Ten out of ten?! We’re blushing. Thanks for your review, we really appreciate the support.

6/10 Okay

Kevin

Business traveler
Disliked: Cleanliness, property conditions & facilities
Just a so so stay
Nothing special a little sketchy at times. A lot of weed smoking going on though. The laundry room was flooding. The vending machines didn’t work. Just need a place to crash it was ok but for the price you can find a better establishment. The staff was ok though.
Stayed 1 night in Dec 2022
Response from Kat on Dec 29, 2022
Hello Kevin,Thank you for letting us know about your stay. We value our customers comfort. Check out our website and become a My6 member for more savings on your next visit. Oh and being a member is free!Kat#Teams6

10/10 Excellent

Quincy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Brand Experience Team on Oct 17, 2022
Hi Quincy,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Quincy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Brand Experience Team on Oct 17, 2022
Hi Quincy,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite
Stayed 1 night in Sep 2022
Response from Brand Experience Team on Oct 17, 2022
Hi Richard,Thanks for your review, we really appreciate the support. Lilith#Team6

8/10 Good

Anayelis

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Brand Experience Team on Oct 17, 2022
Hi Anayelis,Thank you for positively rating your stay!Lilith#Team6

4/10 Poor

Rhonda

Traveled with family
Disliked: Cleanliness, amenities
I did not like much about the property, I took a shower and got a serious foot fungus. I never had such a thing. I just hope that they will clean the shower better.
Stayed 2 nights in Jul 2022
Response from Brand Experience Team on Aug 23, 2022
Hi Rhonda,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K. #Team6

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Disappointing check-in
I was not able to pay with credit card because the machine was broken. But, they had an ATM right by the front desk that charged a fee for use? Also, they had no way to make a paper receipt, so I am watching credit card for a charge on the card with which I made the reservation. The room itself was very clean, but the hotel itself was a bit run-down.
Stayed 2 nights in Aug 2022
Response from Brand Experience Team on Aug 23, 2022
Hi Traveler,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

6/10 Okay

Yia

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Brand Experience Team on Aug 23, 2022
Hi Yia,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

8/10 Good

Katherine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Stayed 1 night in Aug 2022
Response from Brand Experience Team on Aug 23, 2022
Hi Katherine,Thank you for positively rating your stay!!Maz K.#Team6

4/10 Poor

Brian

Disliked: Staff & service, property conditions & facilities, room comfort
Within a short time this property went to pot!
This has always been a comfortable and clean/nice low budget place to stay when in Plano. Unfortunately, not anymore. Even being charitable, considering our current economy, this place was downright unacceptable. Had a feeling of a no-tell motel. I had requested a first floor room because I was traveling with someone who required it. That request was not honoured and even worse upon arrival, which was right at the beginning of their check in time, the person at the window (yes you read that right window…the lobby is inaccessible anymore); refused to make any accommodation. The property had people living on in the rooms for what appeared long term. They used the walkways for their patios so needless to say getting in and out for my two pets to relieve themselves was a matter of choreography. All in all what was a 3 to 3.5 hotel has gone to no better than a two.
Stayed 2 nights in Jun 2022
Response from Brand Experience Team on Jul 13, 2022
Hi Brian, Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith #Team6

8/10 Good

Oswaldo

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No parking lot close by my room I have to walk long distance to get my room
Stayed 1 night in Jun 2022
Response from Brand Experience Team on Jul 13, 2022
Hi Oswaldo, Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

2/10 Terrible

Anthonette, norwalk

Traveled with pets, Traveled with family
Disliked: Staff & service, property conditions & facilities
Cracks heads hanging outside room, drinking, cursing, arguing, police arrived ..felt unsafe. No front desk attendant is probably scared. One night, but never again. Wish I never booked this room
Stayed 1 night in Jun 2022
Response from Brand Experience Team on Jul 13, 2022
Hi Anthonette, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

6/10 Okay

Ananth

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Staff does not not know to handle customer
Stayed 1 night in Jun 2022
Response from Brand Experience Team on Jul 13, 2022
Hi Ananth, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Lilith #Team6

2/10 Terrible

Jeffrey

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2022

8/10 Good

Connie

Traveled with family
Liked: Cleanliness, staff & service, room comfort
The beds were comfy. Place was clean. Check in process was quick. Bathroom door drug floor making it loud to close and hard to close. Toilet seat screws were stripped so seat moved around.
Stayed 1 night in May 2022
Response from Brand Experience Team on Jul 13, 2022
Hi Connie, We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly. Lilith #Team6

2/10 Terrible

Nathaniel, San Antonio

Stayed 2 nights in May 2022

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2022
Response from Brand Experience Team on May 31, 2022
Hi Traveler, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6

6/10 Okay

Gabriel

Stayed 1 night in May 2022

10/10 Excellent

KEVIN

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Bathroom door lock is completely busted and broken. I am not able to lock the bathroom door.
Stayed 1 night in May 2022
Response from Brand Experience Team on Jul 13, 2022
Hi Kevin, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Lilith #Team6