Ratings based on 666 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay in a loft-style building

Posted Jun 29, 2015
Nicely made, close to the city center. Friendly, helpful. I will pre-book for my next stay.
1 out of 5
by A verified traveler

NOTHING WAS ACCEPTABLE, NO CARPET, ROOM NOT CLEAN

Posted Jun 25, 2015
Pros: HAVE TO THINK
Cons: ATTENTION TO ALL SAID ABOVE
FLOOR DIRTY,NO FREEZE, BF SERVER WAS TOO OCCUPIED KEPT WAITING FOR 30 MIN, DINNER WAS NOT WARM, GYM IS NOT INHOUSE, TO CROSS THE ROAD
4 out of 5
Recommended
for Everyone
by A verified traveler from Denver CO

Great Potential - Needs Some Work

Posted Jun 24, 2015
Pros: Location, rooftop bar
Cons: Service! Front-desk staff, cleaning, restaurant staff
Location: Nothing is really in walking distance and it's a sketchy neighborhood to walk by yourself. There is a cool coffee shop located across the street.
I stayed at Nylo because of the proximity to one of our offices. It's a really cool building and I love the decor and "loft-living" style. The rooftop bar has amazing views and is open-air. I stayed in a loft room and it was spacious, well furnished and comfortable. The bed and pillows were great too. The street noise is a problem - the windows are very thin. Ask for a room away from a busy street if you can. Where this hotel falls very short is service. Upon check-in, I was asked for a card for incidentals, which is standard. However, she swiped my card, THEN handed me a form to initial agreeing to a large per day hold on the card. When I mentioned that she should have informed me of this before swiping my card, she said "whatever". I was also not told that you have to insert the key card in a slot by the door in order to operate the lights. When I called to ask, the same person said "it's not hard to figure out". Cleaning service needs to be improved - the in-room coffee mugs were filthy, my feet were black from walking barefoot in the room and 2 of my towels had old makeup stains and one of them was ripped. Breakfast was mediocre both days I ate there. They don't have nearly enough help, service was slow and I ordered the granola that was supposed to come with a mix of berries and it was served missing strawberries. When I asked, the waiter said they were out. He didn't offer to substitute anything else either. Breakfast the 2nd day took over an hour to serve. Needs work!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and nice staff.

Posted Jun 8, 2015
Well done renovation, facility was clean and staff was helpful. In an area that is undergoing an urban renewal, however there is not much within walking distance. Nice coffee shop and convenience store across the street.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

The hotel was fine.

Posted Jun 4, 2015
The front staff were friendly but the place was a little overpriced for what it was. It is outside of the downtown centre but downtown is a bit of a far walk. The upstairs pool area is nice but drinks and food is quite expensive. The room was reasonably nice, but nothing extravagant.
5 out of 5
Recommended
for Everyone
by A verified traveler from Philly

Old friends weekend

Posted Jun 1, 2015
Pros: Cool...great scene.
In town visiting buddies and one recommend NYLO. It was great. I walked or Ubered everywhere and enjoyed the Pool Bar as well as Cedar Social. I'd recommend it.
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Amazing stay!

Posted May 19, 2015
I had so many special favors to ask during my stay I think I must have been the pickiest, most demanding guest at the hotel and yet every single of my demands was met with a sincere smile from the staff and speedy execution. That hotel was clean, has the most amazing view of downtown Dallas and great ambiance. My room was huge and so was the shower! I've stayed at many hotels in my life and this was one of my favorites. The other guestsust have felt the same because not once did I not see a smiling face.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 17, 2015
We had a great time everything was wonderful. The room had a great view. The pool and bar on the roof gave us a wonderful view of Dallas. And the bed was amazingly comfortable!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 17, 2015
Great stay. Loved the roof top bar. The only thing was the breakfast service was very slow and they got a few orders wrong. Not sure if that is the chef or waiter's fault. But I'd stay again...and eat breakfast some place else.
5 out of 5
Recommended
for Everyone
by A verified traveler from H...

We LoVED it!!!

Posted May 17, 2015
These rooms are awesome & so different from the same ole cookie cutter rooms... The city view from the 5th floor was top notch. Staff was very friendly & helpful.. ***will definately stay here again!!!:)