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Reviews of Omni Las Colinas Hotel

4 out of 5
Omni Las Colinas Hotel
221 Las Colinas Blvd E, Irving, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 779 out of 1045 reviews" "
Rating 8 - Good. 154 out of 1045 reviews" "
Rating 6 - Okay. 61 out of 1045 reviews" "
Rating 4 - Poor. 34 out of 1045 reviews" "
Rating 2 - Terrible. 17 out of 1045 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Apr 2024
Response from Brittany on Apr 18, 2024
Thank you for your feedback. We hope to see you again soon!

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding place, excellent service, excellent location with many interesting restaurants nearby
Stayed 4 nights in Apr 2024
Response from Brittany on Apr 18, 2024
Thank you for your feedback. We hope to see you again soon!

10/10 Excellent

Coretta, Northridge

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property had great dining options all within easy walking distance as well as convenient onsite breakfast and mini stores. The SPA was a major plus great service
Stayed 4 nights in Apr 2024
Response from Brittany on Apr 18, 2024
Thank you for your feedback. We hope to see you again soon!

10/10 Excellent

Chelsea

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had booking problems with Expedia and when we showed up for our room, the problems were quickly solved and accommodations made.
Stayed 1 night in Apr 2024
Response from Brittany on Apr 12, 2024
Thank you for staying with us! We hope to see you again soon.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Brittany on Apr 12, 2024
Thank you for staying with us! We hope to see you again soon.

10/10 Excellent

Clarissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendly staff and well maintained facilities made my stay very enjoyable and I would love to return again.
Stayed 2 nights in Apr 2024
Response from Brittany on Apr 12, 2024
Thank you for staying with us! We hope to see you again soon.

10/10 Excellent

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Apr 2024
Response from Brittany on Apr 10, 2024
Thank you so much for your feedback! We hope to see you again soon!

10/10 Excellent

Corey

Traveled with family
Liked: Cleanliness, staff & service, amenities
Awesome food and even better service!
Stayed 1 night in Apr 2024
Response from Brittany on Apr 9, 2024
Thank you so much for your feedback! We hope to see you again soon.

10/10 Excellent

Kourtnee

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m going to drive up to Dallas once a month and stay at Omni now. Thank you for your great hospitality!!
Stayed 2 nights in Apr 2024
Response from Brittany on Apr 6, 2024
Thank you so much for staying with us!! We look forward to seeing you again Ms. Cox!!

10/10 Excellent

Terrence

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 2 nights in Apr 2024
Response from Jeremy on Apr 5, 2024
Thank you so much for staying with us! We hope to see you again soon.

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating. On the first night, my room had no hot water. The staff worked expediently to move me to another room which was upgraded to a corner suite. The bar and restaurant staff were friendly and remembered me throughout the 4 days I was a guest...I felt very special!
Stayed 3 nights in Mar 2024
Response from Brittany on Apr 3, 2024
Thank you so much for staying with us! We hope to see you again soon.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 5 nights in Mar 2024
Response from Brittany on Mar 27, 2024
Thank you so much for your feedback. We hope that you will come back and see us again soon! :)

10/10 Excellent

Larry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Brittany on Mar 25, 2024
Thank you for staying with us! We hope to see you again soon.

10/10 Excellent

Jessica

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful property, the view from the 28th floor was so gorgeous.. the canal walkway was beautiful too.. if you’re on the fence and want a clean tranquil place that’s still convenient to amenities and close to the airport (so short there was basically no traffic) then this is it.
Response from Brittany on Mar 25, 2024
Thank you so much for staying with us! We hope to see you again soon.

4/10 Poor

Ervey, cedar Hill

Stayed 2 nights in Mar 2024
Response from Brittany on Apr 13, 2024
Thank you for your feedback. We will use this to improve our services going forward. We hope to see you again soon and allow the chance for redemption.

8/10 Good

Echo

Liked: Cleanliness, staff & service, property conditions & facilities
Very idyllic and walkable area , safe perfect hotel to relax and vacation in Dallas Area away from hectic downtown value for too. Would recommend it 9/10
Stayed 5 nights in Mar 2024
Response from Brittany on Mar 22, 2024
Thank you so much for staying with us! We hope to see you again soon. :)

10/10 Excellent

B

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent checkin, quiet area. Nice weekend getaway for the wife and I.
Stayed 1 night in Mar 2024
Response from Brittany on Mar 17, 2024
Thank you so much for staying with us. We hope to see you again soon. :)

4/10 Poor

Billy

Stayed 5 nights in Mar 2024
Response from Jeremy on Apr 5, 2024
We're sorry to hear that you did not enjoy your stay. Was there anything specific that could have been handled differently?

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area and easy walking in the area to restaurants
Stayed 1 night in Mar 2024
Response from Brittany on Mar 9, 2024
Thank you so much for staying with us. We hope to see you again soon.

6/10 Okay

Nhan

Liked: Cleanliness, staff & service, amenities
Nice hotel but I had to pay for parking which used to be free and also had to pay for wi-fi which also used to be free
Stayed 2 nights in Mar 2024
Response from Brittany on Mar 10, 2024
Thank you!

10/10 Excellent

Amber, Tehachapi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing. Very respectful and accommodating.
Stayed 1 night in Mar 2024
Response from Brittany on Mar 7, 2024
We are so excited to hear you enjoyed your stay. Thank you for staying with us and we hope to see you again soon!

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Brittany on Mar 7, 2024
We are so excited to hear you enjoyed your stay. Thank you for staying with us and we hope to see you again soon!

10/10 Excellent

Jennifer, Natchitoches

Stayed 1 night in Mar 2024
Response from Brittany on Mar 22, 2024
Thank you so much for your feedback! We hope to see you again soon. :)

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone who worked at the hotel were all amazing. Didn’t like the bed pillows at all, enough so it was hard to sleep. Back to the people though, even the valet folks were awesome !
Stayed 1 night in Feb 2024
Response from Jeremy on Mar 2, 2024
Thank you for your feedback!

10/10 Excellent

Sophia, Orangeburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly loved my stay here! Just what I needed. Hope to stay again soon!
Stayed 1 night in Oct 2023
Response from Brittany on Feb 26, 2024
Thank you so much for staying with us. We hope to see you again soon!

10/10 Excellent

Ryan

Liked: Cleanliness, amenities
Great
Stayed 1 night in Feb 2024
Response from Brittany on Feb 26, 2024
Thank you so much for staying with us. We hope to see you again soon!

8/10 Good

Kelly, Geneva

Liked: Cleanliness, staff & service
Property was adequate but needs some updating for the price I paid per night. Peeling ceiling paint in the bathroom and wallpaper loose just tells me it’s time to renovate.
Stayed 3 nights in Feb 2024
Response from Brittany on Feb 26, 2024
Thank you so much for staying with us. We hope to see you again soon!

10/10 Excellent

Richard and Celeste

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and nice accommodations. Like the area.
Stayed 2 nights in Feb 2024
Response from Brittany on Feb 26, 2024
Thank you so much for staying with us. We hope to see you again soon!

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience
Stayed 1 night in Feb 2024
Response from Brittany on Feb 26, 2024
Thank you so much for staying with us. We hope to see you again soon!

8/10 Good

Brooke

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property and the extras were fab. The bed wasn’t great and neither were the pillows. Convenient location and amenities were top notch.
Stayed 1 night in Feb 2024
Response from Brittany on Feb 26, 2024
Thank you so much for staying with us. We hope to see you again soon!

6/10 Okay

Brooke

Traveled with partner
Liked: Cleanliness
just not what i pictured, not a bad place just kinda average.
Stayed 1 night in Feb 2024
Response from Brittany on Feb 26, 2024
Thank you so much for your feedback!

10/10 Excellent

Latisha

Liked: Cleanliness, staff & service, property conditions & facilities
Love it I stay here often as a staycation with my husband
Stayed 1 night in Feb 2024
Response from Brittany on Feb 26, 2024
Thank you so much for staying with us. We hope to see you again soon!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, classic hotel located on the Lake Caroline walking path. Valet parking was very convenient, the room was clean, the bed very comfortable and I never heard a sound from outside my door.
Stayed 4 nights in Jan 2024
Response from Paxton K. on Feb 3, 2024
Thank you so much for your response! We are so happy you had a great stay with us and hope you will come and visit again soon.

10/10 Excellent

Joshua

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel and amenities with friendly a staff
Stayed 1 night in Jan 2024
Response from Paxton K. on Feb 3, 2024
Thank you so much for your response! We are so happy you had a great stay with us and hope you will come and visit again soon.

8/10 Good

Adaora N.

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Paxton K. on Feb 3, 2024
Thank you so much for your response! We are so happy you had a great stay with us and hope you will come and visit again soon.

10/10 Excellent

mehdi

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite staff and clean and good environment, everything is close by
Stayed 2 nights in Jan 2024
Response from Paxton K. on Feb 3, 2024
Thank you so much for your response! We are so happy you had a great stay with us and hope you will come and visit again soon.

10/10 Excellent

Troynesia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay at Omni and will definitely be staying again! Staff was also very nice and customer focused
Stayed 2 nights in Jan 2024
Response from Paxton K. on Feb 3, 2024
Thank you so much for your response! We are so happy you had a great stay with us and hope you will come and visit again soon.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Paxton K. on Feb 3, 2024
Thank you so much for your response! We are so happy you had a great stay with us and hope you will come and visit again soon.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Paxton K. on Feb 3, 2024
Thank you so much for your response! We are so happy you had a great stay with us and hope you will come and visit again soon.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 1 night in Jan 2024
Response from Paxton K. on Feb 3, 2024
Thank you so much for your response! We are so happy you had a great stay with us and hope you will come and visit again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Paxton K. on Feb 3, 2024
Thank you so much for your response! We are so happy you had a great stay with us and hope you will come and visit again soon.

10/10 Excellent

Kendra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Paxton K. on Feb 3, 2024
Thank you so much for your response! We are so happy you had a great stay with us and hope you will come and visit again soon.

8/10 Good

michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities
Response from Brittany on Feb 26, 2024
Thank you so much for staying with us. We hope to see you again soon!

8/10 Good

Princess

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed was clean and fluffy. It gave an old feel due to the furniture. I didn’t like that there was a lot of interconnecting doors to other rooms and there was loud slamming and loud bangs. It made it harder to sleep or stay asleep. Parking is also hefty…Paying $10 daily for parking along with the high rate is definitely for very short trips
Stayed 1 night in Dec 2023
Response from Paxton K. on Feb 3, 2024
Hello Princess, I am so happy you enjoyed the bed in your room, but I am very sorry you experienced discontent with doors slamming. This is absolutely not the experience we want our guests to have and we hope you will give us an opportunity to provide you with an exceptional stay in the future.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Paxton K. on Feb 3, 2024
Thank you so much for your response! We are so happy you had a great stay with us and hope you will come and visit again soon.

8/10 Good

Sonja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I feel like because we booked through Expedia they gave us the subpar version of the King room with Mandalay view. I have a sense that they set aside these lower versions of what is supposed to be a higher end tier room. This has happened a few times so far-I think I’m getting a good deal on a better tier room and at check in the desk people put us in what they believe Expedia booking should be and not what a regular person booking through the hotel site would get. This particular room had peeling wallpaper, an old beat up tub, and in general looked a bit worn and dated. I don’t truly know if the rooms themselves just needed a refresh but I will say it looked worn for the level of room it was. We were in room 2611. I gave this property 4 stars overall as there were definitely some areas for improvement. We stayed for New Year’s Eve 2023 and booked a king room with the Mandalay view. The view itself was beautiful. Looking out as the sun set and at sunrise was the best part of this room. The dining area also is not a cozy type of dining area but very open so when guests are arriving and leaving you can see all that motion. The seats also in the restaurant left much to be said, they were very uncomfortable. We usually book at the Marriott nearby for our staycation and decided to take a chance on the Omni but I think we will not return to Omni. Overall, the view was great but the rooms and amenities need to be refreshed.
Stayed 1 night in Dec 2023
Response from Paxton K. on Feb 3, 2024
Hello Sonja, I am so sorry to hear about your experience with us. I can assure you that we do not put guests into specific rooms based off of their booking platform. The room you were in has one of our best views and is located on one of our top floors. We are currently undergoing a renovation and we hope you will come and visit us again when it is complete!

10/10 Excellent

Stephen

Traveled with family
Liked: Amenities
Stayed 2 nights in Dec 2023
Response from Paxton K. on Feb 3, 2024
Thank you so much for your response! We are so happy you had a great stay with us and hope you will come and visit again soon.

10/10 Excellent

Laquan

Stayed 1 night in Dec 2023
Response from Paxton K. on Feb 3, 2024
Thank you so much for your response! We are so happy you had a great stay with us and hope you will come and visit again soon.

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Paxton K. on Feb 3, 2024
Thank you so much for your response! We are so happy you had a great stay with us and hope you will come and visit again soon.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Watch out Dallas-Omni, your sister property at Las Colinas is the new chick in town. Brighter, better and maybe even smarter too. This hotel won’t be Dallas’s best kept secret for long. Staff, accommodations, central location and so much more. I’ll def be back.
Stayed 3 nights in Dec 2023
Response from Paxton K. on Feb 3, 2024
Thank you so much for your response! We are so happy you had a great stay with us and hope you will come and visit again soon.