Exterior

Reviews of Renaissance Dallas Richardson Hotel

4 out of 5
Renaissance Dallas Richardson Hotel
900 E Lookout Dr, Richardson, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 579 out of 1004 reviews" "
Rating 8 - Good. 205 out of 1004 reviews" "
Rating 6 - Okay. 109 out of 1004 reviews" "
Rating 4 - Poor. 65 out of 1004 reviews" "
Rating 2 - Terrible. 46 out of 1004 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Esmeralda

Liked: Property conditions & facilities
Pretty nice and comfortable place to stay if traveling
Stayed 2 nights in Mar 2024
Response from GM on Mar 27, 2024
Dear Esmeralda, I am extremely grateful for the time you took to write and share your review. As a service-oriented business, hotels rely on guest feedback and recommendations to improve. We truly value your positive remarks and are glad that you had an exceptional experience with us. Please do visit us again. Best, Ben Logan, GM

10/10 Excellent

Jacquie

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean.
Stayed 1 night in Mar 2024
Response from Chaun on Mar 25, 2024
Thank you for taking the time to post a review of our property. We are so happy to hear you enjoyed your stay and time here at the Renaissance Dallas Richardson hotel. Our goal is to always exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. Once again, I appreciate you taking the time to share your feedback and experience with us.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay in that area.
Stayed 2 nights in Mar 2024
Response from GM on Mar 17, 2024
Dear Joseph, Thank you for being our valued guest and for your generous review! It was a pleasure to host you, and we can’t wait to welcome you again. Best, Ben LoganGM

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Chaun on Mar 17, 2024
Thank you for taking the time to post a review of our property. We are so happy to hear you enjoyed your stay and time here at the Renaissance Dallas Richardson hotel. Our goal is to always exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. Once again, I appreciate you taking the time to share your feedback and experience with us.

10/10 Excellent

Shonta, Tulsa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in Mar 2024
Response from GM on Mar 11, 2024
Dear Shonta, We are delighted that your stay was nothing short of exceptional. Until next time! Best, Ben Logan GM

10/10 Excellent

Rakilo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Chaun on Mar 11, 2024
Thank you for taking the time to post a review of our property. We are so happy to hear you enjoyed your stay and time here at the Renaissance Dallas Richardson hotel. Our goal is to always exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. Once again, I appreciate you taking the time to share your feedback and experience with us.

8/10 Good

Lara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You need toilet bowl cleaners in your bathroom!! The rest of our staying at the hotel was perfect! :) :D
Stayed 2 nights in Feb 2024
Response from GM on Feb 26, 2024
Dear Lara, While it wasn't without some flaws, I am glad to hear that your stay was perfect. Thank you so much for taking the time to share these kind words with other potential travelers and us. We hope you will consider a return trip for a flawless experience next time. Best, Ben Logan GM

4/10 Poor

Victor

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Room was a nonsmoker yet smelled like cigarettes. Staff didn’t want to give me a different room.
Stayed 1 night in Dec 2023
Response from GM on Feb 15, 2024
Dear Victor, I regret that you detected an odor of cigarette smoke in your room. We are a smoke-free hotel and do our very best to obtain guest compliance. More so, I apologize that we were unable to provide alternative accommodations. Again, on behalf of the staff and management - I offer our apologies. We hope to welcome you again for a more favorable guest experience. Sincerely, Ben Logan GM

8/10 Good

Gerald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff & Mgmt were awesome, would return
Stayed 3 nights in Feb 2024
Response from GM on Feb 10, 2024
Dear Gerald, We appreciate hearing from you and are thrilled you enjoyed our hotel and the level of service we provide. Our associates make sincere hospitality their priority, and it’s wonderful to know it made for a great stay! We hope you will find a reason to visit us again soon. Best, Ben Logan GM

10/10 Excellent

Pam

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities at this property, room was large, clean and well maintained, leisure area is great pool is large - and gym well appointed). My only issue is that I wish the towels would not be changed every day, there is a sign saying they are only changed if left on floor or in bath but mine were changed every day so I wish they could be more sustainable. Also I ordered room service once and that came with all disposal plates/containers/plastic knives and forks - is it time to start using normal plates and knives/forks that can be washed.
Stayed 7 nights in Jan 2024
Response from Chaun on Jan 9, 2024
Thank you for taking the time to post a review of our property. We are so happy to hear you enjoyed your stay and time here at the Renaissance Dallas Richardson hotel. Our goal is to always exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. Once again, I appreciate you taking the time to share your feedback and experience with us.

4/10 Poor

Christian

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Chaun on Jan 8, 2024
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I am sorry to hear you were disappointed with your stay. . If there is something you feel that specifically needs to be addresses, please let me know as our staff service in our property is something of utmost importance. Again, we appreciate your feedback as this helps us to improve our guest experience. I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Chaun on Jan 8, 2024
Thank you for taking the time to post a review of our property. We are so happy to hear you enjoyed your stay and time here at the Renaissance Dallas Richardson hotel. Our goal is to always exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. Once again, I appreciate you taking the time to share your feedback and experience with us.

10/10 Excellent

Kathy

Traveled with group, Business traveler
Liked: Amenities
Staff were outstanding and room was super clean! Great stay
Stayed 1 night in Jan 2024
Response from Chaun on Jan 8, 2024
Thank you for taking the time to post a review of our property. We are so happy to hear you enjoyed your stay and time here at the Renaissance Dallas Richardson hotel. Our goal is to always exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. Once again, I appreciate you taking the time to share your feedback and experience with us.

10/10 Excellent

Junaid

Stayed 2 nights in Dec 2023
Response from Chaun on Jan 3, 2024
Thank you for taking the time to post a review of our property. We are so happy to hear you enjoyed your stay and time here at the Renaissance Dallas Richardson hotel. Our goal is to always exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. Once again, I appreciate you taking the time to share your feedback and experience with us.

10/10 Excellent

Di

Stayed 1 night in Dec 2023
Response from GM on Jan 23, 2024
Dear Di, Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage. Best, Ben Logan General Manager

10/10 Excellent

Linda

Stayed 3 nights in Dec 2023
Response from GM on Jan 23, 2024
Dear Linda, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Ben Logan General Manager

2/10 Terrible

James

Disliked: Room comfort
Terrible experience!!!!!!!
A problem with the HVAC unit prevented us from having a restful night’s sleep. A knocking noise within the unit that occurred about every 10 minutes throughout the night kept us from getting any sustained sleep. Just when we would doze off it would occur again. We called the front desk multiple times and they sent an engineer who adjusted the temperature a bit but the noise started up in the middle of the night. At checkout we told them about the problem but they couldn’t do anything but waive the parking charge since we booked the room via hotels.com. At least that was their excuse to not have to comp us on the room. Not only should we have been comp’d, they should have issued a credit for future stays at a Renaissance Hotel.
Stayed 1 night in Dec 2023
Response from GM on Dec 26, 2023
Dear James,I am sorry to hear that you were disturbed by the noise pollution from the HVAC and it prevented you from having a restful night's sleep. Please accept our sincere apologies for the inconvenience caused. We understand that your comfort is our top priority and we regret that we failed to provide you with a satisfactory experience. Your valuable feedback is greatly appreciated as it helps us to monitor the guest experience and improve our services. Thank you for taking the time to share your review with us.Sincerely,Ben LoganGeneral Manager

8/10 Good

Lauren

Stayed 1 night in Dec 2023
Response from GM on Jan 23, 2024
Dear Lauren, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Ben Logan General Manager

10/10 Excellent

Surya Ravali

Stayed 1 night in Dec 2023
Response from GM on Jan 23, 2024
Dear Surya Ravali, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Ben Logan General Manager

10/10 Excellent

Wing Ho

Stayed 1 night in Dec 2023
Response from GM on Jan 23, 2024
Dear Wing Hi, I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon. Best, Ben Logan General Manager

4/10 Poor

Jeff

Stayed 1 night in Dec 2023
Response from Chaun on Dec 21, 2023
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I am sorry to hear you were disappointed with your stay. I noticed that you gave us a 4 for intent to recommend and I wanted to elaborate on that subject. If there is something you feel that specifically needs to be addresses, please let me know as our staff service in our property is something of utmost importance. Again, we appreciate your feedback as this helps us to improve our guest experience. I hope you choose to stay with us again when your travels bring you back to the area.

6/10 Okay

Robert

Stayed 2 nights in Dec 2023
Response from GM on Dec 19, 2023
Dear Robert,Thank you for choosing us, but I’m sorry that we did not provide a more positive experience. We appreciate the feedback and hope to have the opportunity to leave you with a more favorable impression on a return visit.Sincerely,Ben LoganGeneral Manager

10/10 Excellent

Sharralen

Liked: Cleanliness, staff & service, property conditions & facilities
Staff nice and professional
Stayed 1 night in Dec 2023
Response from GM on Dec 17, 2023
Dear Sharralen,We are thrilled to hear that you had an enjoyable stay with us! Thank you for recognizing our friendly associates and the level of service provided! We can’t wait to welcome you again.Best,Ben LoganGeneral Manager

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Nice hotel.
Stayed 2 nights in Dec 2023
Response from GM on Dec 15, 2023
Dear David,Thank you for taking the time to write! It’s wonderful to hear of the comfort you experienced with us. I sincerely appreciate you noting our high cleanliness standards and look forward to sharing your positive feedback with our dedicated housekeeping team. It was a pleasure to host you; we hope to welcome you again soon.Best,Ben LoganGeneral Manager

8/10 Good

Jed

Stayed 2 nights in Dec 2023
Response from Chaun on Jan 3, 2024
Thank you for taking the time to post a review of our property. We are so happy to hear you enjoyed your stay and time here at the Renaissance Dallas Richardson hotel. Our goal is to always exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. Once again, I appreciate you taking the time to share your feedback and experience with us.

10/10 Excellent

Patrick

Liked: Cleanliness, amenities, property conditions & facilities
Good locations, usually very helpful staff (minus the check in issues this time around) and outstanding value
Stayed 3 nights in Dec 2023
Response from Chaun on Dec 11, 2023
Thank you for taking the time to post a review of our property. We are so happy to hear you enjoyed your stay and time here at the Renaissance Dallas Richardson hotel. Our goal is to always exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. Once again, I appreciate you taking the time to share your feedback and experience with us.

10/10 Excellent

Kristen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ah-mazing!
We had an excellent stay. The service by every person there was alarmingly amazing, a little twilight zone. I may never have had as nice a stay and may not again unless I stay there. Reasonable for such a beautiful facility, meticulously maintained and furnished. My only complaint is that the amazing and gorgeous and perfect condition indoor swimming pool was ICE cold. Please heat it?! Then it truly would have been a perfect stay! The restaurant food was excellent and service unbelievable. I will definitely go back.
Stayed 1 night in Dec 2023
Response from GM on Dec 10, 2023
Dear Kristen,Thank you for making our day with your review! It's wonderful to know that your stay was so enjoyable! Our associates work hard to provide a pleasant experience, so I sincerely appreciate that you took the time to review our hotel and acknowledge their exceptional service! I will be certain to share your positive feedback with our entire team. We appreciate knowing how we can serve you better as we continually strive to perfect the total guest experience. We hope you look forward to your next visit as much as we do.Best,Ben LoganGeneral Manager

8/10 Good

Carlos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good except that beds were not as comfortable as other marriot hotels and 2 adults in a double bed is not comfortable enough, for the expensive price it would be much better to have queen size bedrooms
Stayed 1 night in Dec 2023
Response from GM on Dec 8, 2023
Dear Carlos,Thank you for taking the time to leave a review. It’s nice to know you enjoyed your overall stay! I sincerely appreciate your feedback on how we can serve you better next time, as we always strive to enhance the total guest experience. We can’t wait to welcome you back. Best,Ben LoganGeneral Manager

10/10 Excellent

Justin

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get in and out
Stayed 1 night in Dec 2023
Response from GM on Dec 5, 2023
Dear Justin,Thank you for rewarding us with a 5 out of 5 review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel. Best,Ben LoganGeneral Manager

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Chaun on Dec 21, 2023
Thank you for taking the time to post a review of our property. We are so happy to hear you enjoyed your stay and time here at the Renaissance Dallas Richardson hotel. Our goal is to always exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. Once again, I appreciate you taking the time to share your feedback and experience with us.

10/10 Excellent

Gerardo

Los pollos estaban caminando en frente y me gustó
Stayed 1 night in Nov 2023
Response from GM on Nov 29, 2023
Dear Gerardo,I am glad that you had a great overall experience and thank you for sharing your review. Please visit us again soon!Sincerely,Ben LoganGeneral Manager

10/10 Excellent

Son

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Chaun on Nov 28, 2023
Thank you for taking the time to post a review of our property. We are so happy to hear you enjoyed your stay and time here at the Renaissance Dallas Richardson hotel. Our goal is to always exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. Once again, I appreciate you taking the time to share your feedback and experience with us.

10/10 Excellent

Robert

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet and relaxing
Stayed 3 nights in Nov 2023
Response from Chaun on Nov 28, 2023
Thank you for taking the time to post a review of our property. We are so happy to hear you enjoyed your stay and time here at the Renaissance Dallas Richardson hotel. Our goal is to always exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. Once again, I appreciate you taking the time to share your feedback and experience with us.

10/10 Excellent

Mona

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the pillows and bed! So comfortable- great nights sleep!!
Stayed 1 night in Nov 2023
Response from Chaun on Nov 28, 2023
Thank you for taking the time to post a review of our property. We are so happy to hear you enjoyed your stay and time here at the Renaissance Dallas Richardson hotel. Our goal is to always exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. Once again, I appreciate you taking the time to share your feedback and experience with us.

10/10 Excellent

Alicia

Stayed 2 nights in Nov 2023
Response from Chaun on Nov 27, 2023
Thank you for taking the time to post a review of our property. We are so happy to hear you enjoyed your stay and time here at the Renaissance Dallas Richardson hotel. Our goal is to always exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. Once again, I appreciate you taking the time to share your feedback and experience with us.

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great one night stay!
This hotel was easy to get to and accessible to many things! Quick check in and very friendly staff!
Stayed 1 night in Nov 2023
Response from GM on Nov 19, 2023
Dear James,Thank you for choosing our hotel and for taking the time to write a review! We are delighted to hear that every aspect of your stay was enjoyable and that our location was perfect for your travel plans! It was a pleasure to host you; we hope to welcome you again soon.Best,Ben LoganGeneral Manager

6/10 Okay

Lisa

Stayed 2 nights in Nov 2023
Response from GM on Nov 20, 2023
Dear Lisa,Thank you for choosing us, but I’m sorry that we did not provide a more positive experience. We appreciate the feedback and hope to have the opportunity to leave you with a more favorable impression on a return visit.Sincerely,Ben LoganGeneral Manager

10/10 Excellent

LATOYA

Liked: Cleanliness, staff & service, property conditions & facilities
The location and property was perfect for our overnight stay. It was beautiful and well kept, spaces rooms, comfortable bedding and seating. Parking was a little disappointing, as you have to park in a garage, which is shared with the community and other retail shops. Other than that, we will be returning!
Stayed 1 night in Nov 2023
Response from GM on Nov 18, 2023
Dear LATOYA,Thank you for sharing your experience with us and with other travelers! It is wonderful to hear of the comfort and convenience you experienced at our Renaissance Dallas Richardson Hotel. On behalf of our entire team, it was a pleasure to host you; we hope you will find a reason to visit again soon.Best,Ben LoganGeneral Manager

10/10 Excellent

Arlena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bathrooms need updated with walk-in showers. Their shower-tubs were very slippery.
Stayed 1 night in Nov 2023
Response from GM on Nov 13, 2023
Dear Arlena,It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and offer suggestions for improvement. We appreciate your feedback and hope to welcome you back soon.Best,Ben LoganGeneral Manager

10/10 Excellent

Jenny

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable Stay
Clean, comfortable, friendly and nice atmosphere
Stayed 1 night in Nov 2023
Response from GM on Nov 12, 2023
Dear Jenny,Thank you for making our day with your review! Your positive feedback serves as encouragement to our associates, who genuinely care about every aspect of your stay. I look forward to sharing your compliments regarding our warm hospitality and the comfort you experienced while staying with us! On behalf of the entire team, thank you for choosing us, and please visit again soon.Best,Ben LoganGeneral Manager

10/10 Excellent

Heather

Stayed 2 nights in Nov 2023
Response from Chaun on Nov 15, 2023
Thank you for taking the time to post a review of our property. We are so happy to hear you enjoyed your stay and time here at the Renaissance Dallas Richardson hotel. Our goal is to always exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. Once again, I appreciate you taking the time to share your feedback and experience with us.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
How everyone made you feel pampered, the type of service you only find at 5 star accommodations. Hands down 6 stars in my book, excellent stay. I’ll definitely be back and highly recommend this luxurious establishment for your stay.
Stayed 2 nights in Nov 2023
Response from GM on Nov 6, 2023
Dear Robert,Thank you so much for taking the time to share your feedback with us! We are so thrilled to hear that you enjoyed your stay and that you would highly recommend our property. Thank you for acknowledging the level of service provided. We look forward to welcoming you back again for memorable moments.Best,Ben LoganGeneral Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Chaun on Nov 7, 2023
Thank you for taking the time to post a review of our property. We are so happy to hear you enjoyed your stay and time here at the Renaissance Dallas Richardson hotel. Our goal is to always exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. Once again, I appreciate you taking the time to share your feedback and experience with us.

10/10 Excellent

Danita-Marie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great customer service, and in a nice location.
Stayed 1 night in Nov 2023
Response from GM on Nov 5, 2023
Dear Danita-Marie,It is fantastic to hear that your stay was enjoyable! We thank you for your compliments regarding our clean rooms, great location, and, more importantly, our staff. Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. Thank you for taking the time to write, and please visit again soon. Best,Ben LoganGeneral Manager

10/10 Excellent

Lijuan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service
Stayed 1 night in Oct 2023
Response from GM on Oct 21, 2023
Dear Lijuan,It’s nice to hear from you! I sincerely appreciate your recognition of our outstanding hospitality. It was a pleasure to host you, and we hope to welcome you back in the near future.Best,Ben LoganGeneral Manager

10/10 Excellent

Rosa, Cary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice experience. Great location! Thank you so much!
Stayed 1 night in Sep 2023
Response from GM on Oct 19, 2023
Dear Rosa,I'm thrilled that our convenient location helped make for a nice trip. We love hearing that our guests enjoyed their stay at our Renaissance Dallas Richardson Hotel. Should your travels bring you back to the area, I hope we will be your first choice for lodging. Best,Ben LoganGeneral Manager

10/10 Excellent

Lisa, Sacshe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Chaun on Oct 17, 2023
Thank you for taking the time to post a review of our property. We are so happy to hear you enjoyed your stay and time here at the Renaissance Dallas Richardson hotel. Our goal is to always exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. Once again, I appreciate you taking the time to share your feedback and experience with us.

10/10 Excellent

Dieumaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet
Stayed 2 nights in Oct 2023
Response from GM on Oct 16, 2023
Dear Dieumaine,What an excellent rating! I am thrilled to see that you had a quiet stay and hope that we will be your first choice for lodging when visiting our great city from here on out. Thank you for your business, and please come again.Best,Ben LoganGeneral Manager

2/10 Terrible

MIRMOHAMMADREZA

Stayed 2 nights in Aug 2023
Response from GM on Nov 6, 2023
Dear MIRMOHAMMADREZA,We aim to exceed our guests’ expectations in every facet, so I sincerely apologize that you did not enjoy your stay. We hope to welcome you again for a WOW experience should your travels bring you back to our area. Thank you for your review. Sincerely,Ben LoganGeneral Manager