Ratings based on 27 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Fairly minor complaints

Posted Jan 2, 2015
Pros: location quick access to and from major freeway (which is what makes the hotel entrance/exit difficult at times.)
Cons: see above
The most striking thing was that two of the chairs in the living area of the suite were very obviously worn and damaged to the point of being appropriate only for a flophouse type establishment. Second, and probably more important, the TV was so old that it couldn't display HD, or, apparently, any digital content. And we were completely unable to access any pay-per-view content. The written instructions said to hit the "Menu" button on the remote, but the old simplistic remote had no Menu button. And the Setup button didn't work at all. The final complaint is that the hotel has closed off the back entrance (vehicle) to the grounds. The only entrance is just off a complex, busy, and high speed intersection, which can be quite tricky at some times of the day.
Comment from Hotel Management
Jan 4, 2015 by Brad Carroll, Hotel Management
Please accept my apology for our failure to meet and exceed your expectations. Our total hotel renovation is due to begin in a few weeks; however, we continue to meet the standards set by Marriott in service and facilities at all times. Our back gates are closed to prevent traffic for those who are not our guests. Please continue to maintain your loyalty to Marriott.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 17, 2014
Little noisy as near expressway but we had a room in rear of hotel so wasn't too bad, mattress needed replacing as had dip in middle otherwise this was a good place to stay. They had good breakfast and staff was very pleasant. Looked like our room had been updated recently so overall look of hotel seemed ok. Would recommend to others.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice amenities and very comfortable living space!

Posted Sep 23, 2014
We stayed in the marriott residence inn and enjoyed every moment!!! Would definitely recommend this hotel to a friend!!!
3 out of 5
Recommended
for Business Travelers
by Rajiv sharmafrom India

Good for couples

Posted Aug 1, 2014 on Hotels.com
Rooms are clean and clean not as spacious but great for this price deal. Not friendly for walkers, very best lane is high speed highlane and if you get room with facing that thn it's unbearably noisy 24/7 so avoid that in advance. Reception is very friendly and make you feel like home. Breakfast is average as it's always the same atleast 90% dishes are same. Near to malls like Galleria and Parkland. Far from airport around $70 you need to shed from pocket. Overall it's a great hotel and satisfactory stay specially at this this price because it's just like your home room. Special thanks to front desk, they are awesomely friendly.
3 out of 5
Recommended
by Jamesfrom Houston, TX

Needs some TLC

Posted Jul 21, 2014 on Hotels.com
I have stayed at this property many times. Nothing very memorable about any of my stays until this last stay. This stay I encounter a dirty room, areas visible in the kitchen where food had been spilled and not cleaned from the previous guest. The furniture in the room has begun to really show its age. Desk chair looked like it should have been thrown away a year ago. Areas worn through, rips in seat cushion. The cleanliness and quality of the room is something I would expect at lesser hotel chain. I'll be staying elsewhere until serious renovations are made at this property. Not worth the added expense.
5 out of 5
Recommended
by ekayrfrom tx

always nice.

Posted Jul 1, 2014 on Hotels.com
Favorite hotel.
Comment from Hotel Management
Jul 28, 2014 by Brad Carroll, Hotel Management
Thank you, we hope to remain your favorite hotel. We are always striving to meet and exceed our guest’s expectations.
4 out of 5
Recommended
for Business Travelers
by Angiefrom Maud, tx

Close to business appointment

Posted Mar 20, 2014 on Hotels.com
It was very good and if I am in that area again, I will stay there.
Comment from Hotel Management
Jul 28, 2014 by Brad Carroll, Hotel Management
Thank you, we will welcome you again. Please keep an eye out for our renovations to begin in November of this year. Enjoy your summer!
5 out of 5
Recommended
for Personal Event
by A verified travelerfrom Texas

close to express way

Posted Mar 12, 2014 on Hotels.com
The room was clean, bed extremely comfortable. The noise level was quiet as we were next to the interstate. The hotel was remodeling the outer siding, can't wait to see it finished. Will stay there again.
Comment from Hotel Management
Jul 28, 2014 by Brad Carroll, Hotel Management
Thank you for taking time to mention the quiet and comfort of your stay! The siding, roofing and windows are finished. The full interior renovation is set for November of 2014. It is going to be so exciting. Until then, it is a great summer and we are looking forward to your return.
5 out of 5
Recommended
for Business Travelers
by Ross Weitznerfrom Cleveland, Ohio

Very nice property

Posted Mar 9, 2014 on Hotels.com
This is a great property for the money. Rooms are spacious, clean and well appointed. The hotel was undergoing a light, exterior renovation, so the outward appearance was a bit dodgy, but I'm sure in short order, it'll be like new.
Comment from Hotel Management
Jul 29, 2014 by Brad Carroll, Hotel Management
Thank you so much for allowing us to welcome you to our hotel. Phase I of our renovation is complete. We will continue to update throughout the summer and into the fall. In November we will begin a total interior renovation. Please return soon and let us know how we may serve you. We have a wonderful team that genuinely cares for all of our guests.
Comment from Hotel Management
Jul 29, 2014 by Brad Carroll, Hotel Management
The exterior renovations are complete. We are now scheduled for a great new interior renovation. It will begin in November and promises great things. We have 7 buildings; therefore the renovation will not affect everyone at the same time. Please join us and see what is new with Marriott.
Comment from Hotel Management
Jul 28, 2014 by Brad Carroll, Hotel Management
Thank you for mentioning our updates. We are renovating our entire hotel in phases. The first phases addressed the exteriors. In the fall we will begin our interior renovations. Currently there is no dust or noise. Please consider joining us again soon.
3 out of 5
Recommended
for Overnight Stay Before Destination
by E.T.from Montgomery, AL

Good Service

Posted Mar 6, 2014 on Hotels.com
Construction noise and unattractive views led to a disappointing stay. Service was extremely good, as well as the room itself.
Comment from Hotel Management
Jul 29, 2014 by Brad Carroll, Hotel Management
The exterior renovations are complete. We are now scheduled for a great new interior renovation. It will begin in November and the hotel will be beautiful when complete. The renovation will not affect everyone at the same time. We have a nice pool and lovely gardens that enhance the views. Please join us again soon.
Comment from Hotel Management
Jul 29, 2014 by Brad Carroll, Hotel Management
Good news: The exterior renovation of the walls, windows and roof are finished. In the fall we will begin our total interior renovation. We are always striving to be the best we can be; however, it is a quiet, beautiful summer here. Please join us again soon.
Comment from Hotel Management
Jul 29, 2014 by Brad Carroll, Hotel Management
Good news: The exterior renovation of the walls, windows and roof are finished. In the fall we will begin our total interior renovation. We are always striving to be the best we can be; however, it is a quiet, beautiful summer here. Please join us again soon.