Ratings based on 143 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel, good location, friendly staff

Posted Apr 27, 2015
Pros: location
Cons: laundry room noise
Location: close to mall, resturaunts
stay was nice but was next to the laundry room and could hear the machines when running
4 out of 5
Recommended
for Families
by A verified travelerfrom Santa Fe, NM

Posted Apr 24, 2015
Pros: The location, hot breakfast and friendly staff.
Cons: The toilet had black marks in the bottom of the bowl which could not be removed.
Location: Close to a shopping center and the assisted living facility we were visiting.
It was central to our needs and easy to find. The room was large and functional with plenty of storage space. The staff was friendly and cooperative. The shuttle was on time and helped us with the location of a ATM machine. The warm breakfast was welcoming each morning and one evening we had your small dinner which was plenty for us.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom dallas, texas

Nice quiet hotel

Posted Apr 13, 2015
It's a nice hotel, but the night staff is very nosy and doesn't listen to the guests wishes
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable visit

Posted Apr 5, 2015
Good location, clean rooms, nice breakfast, all around good experience. Staff person at check in and the next morning (same person) was excellent, very personable and professional.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom frisco, tx

Hotel in Plano, TX

Posted Mar 30, 2015
The television in our room didn't work properly. The staff did bring up a new remote only to find it was the television not remote. I called front desk to get a discount for the inconvenience and was told I needed to contact Expedia personally. Not a great hotel and then customer service didn't do anything regarding compensating us in some way.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Texas

Plano visit

Posted Jan 26, 2015
Very nice facility. Great breakfast area. Quiet and clean. Only issues we had was with the bathroom. Clogged drain, leaking shower head and very squeaky door.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Tulsa, OK

Nice hotel, just don't stay next to the elevator.

Posted Jan 25, 2015
Convenient location, very clean, and aesthetically pleasing. Our room was next to the elevator which was disruptive during the night, but I would imagine the other rooms besides 113 are much quieter. The breakfast was great and the staff was very friendly.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Saginaw,tx

Excellent stay

Posted Jan 21, 2015
Room was clean, floors neat. Room was very cozy and relaxing. Kids slept on the sofa bed and heard no complains. Breakfast was great too. Nice place to relax
5 out of 5
Recommended
for Families
by Whitneyfrom Lindale TX

excellent stay

Posted Jan 20, 2015 on Hotels.com
Great! Now that I have stayed here I will continue to look for a Residence Inn wherever I go, thanks again!
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

FCS Stay

Posted Jan 13, 2015 on Hotels.com
We were there for FCS Championship game. Friendly staff but would be nice if they knew the area so they could answer questions.