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Reviews of Sonesta ES Suites Dallas Richardson

3 out of 5
Sonesta ES Suites Dallas Richardson
1040 Waterwood Dr, Richardson, TX

Reviews

8.4

Very Good

Rating 10 - Excellent. 272 out of 511 reviews" "
Rating 8 - Good. 129 out of 511 reviews" "
Rating 6 - Okay. 44 out of 511 reviews" "
Rating 4 - Poor. 26 out of 511 reviews" "
Rating 2 - Terrible. 40 out of 511 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shyma

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A lot of bugs but it was okay for the stay with a toddler. Pool area suck not even clean
Stayed 8 nights in Apr 2024

8/10 Good

Ashley

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The quality of the rooms
Stayed 2 nights in Mar 2024
Response from Chrissy- Assistant General Manager on Apr 17, 2024
Dear Valued We appreciate your understanding and hope to have the opportunity to welcome you back in the future, providing you with a flawless stay.Best regards,

6/10 Okay

Robert

Liked: Cleanliness, staff & service
The outside of the property is poorly maintained. There were people just hanging around at all hours of the night which felt unsafe.
Stayed 4 nights in Mar 2024
Response from Chrissy- Assistant General Manager on Apr 7, 2024
Thank you for taking the time to share your feedback with us. We appreciate your kind words about certain aspects of your stay. However, we apologize for the issues you encountered during your time with us. We take all guest concerns seriously and will address them with our team to ensure that future guests have a better experience. We will make sure our security has more presence inside our courtyard during the week as we do on the weekend.

6/10 Okay

Dolapo

Liked: Staff & service
Disliked: Cleanliness
The room
Stayed 2 nights in Mar 2024
Response from Chrissy- Assistant General Manager on Apr 7, 2024
We value your feedback and hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

June

Business traveler
Liked: Cleanliness, property conditions & facilities
Great place to stay
Stayed 4 nights in Mar 2024
Response from Chrissy- Assistant General Manager on Apr 3, 2024
Thank you for your fantastic review! We're thrilled to hear that you had a wonderful stay with us. Our team is dedicated to providing a friendly and helpful experience for all our guests. We appreciate your kind words and look forward to welcoming you back in the future.Best regards,

4/10 Poor

khai

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
never come back
Stayed 2 nights in Mar 2024
Response from Chrissy- Assistant General Manager on Apr 3, 2024
We apologize if this did not meet your expectations. Nonetheless, we value your feedback and hope to have the pleasure of welcoming you back in the future.Best regards,

10/10 Excellent

Daveonna

Stayed 4 nights in Mar 2024

8/10 Good

Amey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My family and I stayed here recently and it was the best extended stay hotel we have stayed at. We stayed in the two bedroom and there was plenty of space for me, my husband and children. I was pleasantly surprised by the fully stocked kitchen.
Stayed 7 nights in Mar 2024
Response from Chrissy- Assistant General Manager on Apr 3, 2024
Thank you for your fantastic review!

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Chrissy- Assistant General Manager on Apr 3, 2024
Thank you for your fantastic review!

4/10 Poor

Jennifer

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Chrissy- Assistant General Manager on Apr 3, 2024
We apologize if this did not meet your expectations. Nonetheless, we value your feedback and hope to have the pleasure of welcoming you back in the future.Best regards,

2/10 Terrible

Jess

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Chrissy- Assistant General Manager on Apr 3, 2024
We apologize if this did not meet your expectations. Nonetheless, we value your feedback and hope to have the pleasure of welcoming you back in the future.Best regards,

10/10 Excellent

Big Dinero

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very nice inexpensive, hotel staff was very welcoming. I will definitely be coming back and staying there.
Stayed 2 nights in Mar 2024
Response from Chrissy- Assistant General Manager on Mar 24, 2024
Thank you for your fantastic review! We're thrilled to hear that you had a wonderful stay with us. Our team is dedicated to providing a friendly and helpful experience for all our guests. We appreciate your kind words and look forward to welcoming you back in the future.Best regards,

6/10 Okay

Jeremy

Traveled with family and small children
Disliked: Cleanliness
Did not clean the room daily.
Stayed 2 nights in Mar 2024
Response from Chrissy- Assistant General Manager on Mar 24, 2024
Thank you for your review. We appreciate your understanding that as an extended stay property, we provide Light cleaning every 3 days and weekly full cleaning services. We apologize if this did not meet your expectations. Nonetheless, we value your feedback and hope to have the pleasure of welcoming you back in the future.Best regards,

8/10 Good

Cynthia

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Chrissy- Assistant General Manager on Mar 24, 2024
Thank you for taking the time to share your feedback with us!

10/10 Excellent

moises

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 3 nights in Mar 2024
Response from Chrissy- Assistant General Manager on Mar 24, 2024
Thank you for your fantastic review! We're thrilled to hear that you had a wonderful stay with us. Our team is dedicated to providing a friendly and helpful experience for all our guests. We appreciate your kind words and look forward to welcoming you back in the future.Best regards,

6/10 Okay

wei

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Chrissy- Assistant General Manager on Apr 3, 2024
We apologize if this did not meet your expectations. Nonetheless, we value your feedback and hope to have the pleasure of welcoming you back in the future.Best regards,

10/10 Excellent

Opanin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and had an issue with the key card but staff quickly took care of it.
Response from Chrissy- Assistant General Manager on Mar 24, 2024
Thank you for your fantastic review! We're thrilled to hear that you had a wonderful stay with us. Our team is dedicated to providing a friendly and helpful experience for all our guests. We appreciate your kind words and look forward to welcoming you back in the future.Best regards,

8/10 Good

Michelle, Schaumburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Chrissy- Assistant General Manager on Mar 24, 2024
Thank you for your fantastic review! We're thrilled to hear that you had a wonderful stay with us. Our team is dedicated to providing a friendly and helpful experience for all our guests. We appreciate your kind words and look forward to welcoming you back in the future.Best regards,

8/10 Good

SANG, Haymarket

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Chrissy- Assistant General Manager on Mar 24, 2024
Thank you for your fantastic review! We're thrilled to hear that you had a wonderful stay with us. Our team is dedicated to providing a friendly and helpful experience for all our guests. We appreciate your kind words and look forward to welcoming you back in the future.Best regards,

10/10 Excellent

Kayli

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful customer service with front desk.
Stayed 1 night in Mar 2024
Response from Chrissy- Assistant General Manager on Mar 24, 2024
Thank you for your fantastic review! We're thrilled to hear that you had a wonderful stay with us. Our team is dedicated to providing a friendly and helpful experience for all our guests. We appreciate your kind words and look forward to welcoming you back in the future.Best regards,

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Chrissy- Assistant General Manager on Mar 24, 2024
Thank you for your fantastic review! We're thrilled to hear that you had a wonderful stay with us. Our team is dedicated to providing a friendly and helpful experience for all our guests. We appreciate your kind words and look forward to welcoming you back in the future.Best regards,

6/10 Okay

AFZAL

Stayed 10 nights in Feb 2024
Response from Chrissy- Assistant General Manager on Mar 24, 2024
Thank you for taking the time to share your feedback with us!

8/10 Good

Adolfo

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again 👍👍
Stayed 4 nights in Feb 2024
Response from Chrissy- Assistant General Manager on Mar 24, 2024
Thank you for your fantastic review! We're thrilled to hear that you had a wonderful stay with us. Our team is dedicated to providing a friendly and helpful experience for all our guests. We appreciate your kind words and look forward to welcoming you back in the future.Best regards,

10/10 Excellent

Brandia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay here again for sure. Clean and and safe
Stayed 1 night in Feb 2024
Response from Chrissy- Assistant General Manager on Mar 24, 2024
Thank you for your fantastic review! We're thrilled to hear that you had a wonderful stay with us. Our team is dedicated to providing a friendly and helpful experience for all our guests. We appreciate your kind words and look forward to welcoming you back in the future.Best regards,

10/10 Excellent

Trang

Stayed 3 nights in Feb 2024
Response from Chrissy- Assistant General Manager on Mar 24, 2024
Thank you for your fantastic review! We're thrilled to hear that you had a wonderful stay with us. Our team is dedicated to providing a friendly and helpful experience for all our guests. We appreciate your kind words and look forward to welcoming you back in the future.Best regards,

2/10 Terrible

Bo

Business traveler, Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Office staff was incredibly rude. The condition of the building A was abysmal and smelled awful. There were young children running up and down the halls unsupervised and screaming loudly.
Stayed 2 nights in Feb 2024
Response from Chrissy- Assistant General Manager on Feb 10, 2024
Good afternoon,I am so sorry that your experience was anything less than satisfactory. Please reach out to the hotel to speak with me directly.

6/10 Okay

Kaycee

Business traveler, Traveled with partner
Liked: Cleanliness
The staff was very kind but the property had a bunch of cigarettes outside the door. We did not receive any blankets for the pullout bed and the hall was very loud with barking dogs all hours of the night. The maid service knocked on our door at 8:45 and when we answered the door there was noone there and the maid walked down the halI. Very weird. It was okay for the cost just a little disappointing
Stayed 1 night in Feb 2024
Response from Chrissy- Assistant General Manager on Apr 3, 2024
Thank you for taking the time to share your feedback with us. We appreciate your kind words about certain aspects of your stay. However, we apologize for the issues you encountered during your time with us. We take all guest concerns seriously and will address them with our team to ensure that future guests have a better experience.We appreciate your understanding and hope to have the opportunity to welcome you back in the future, providing you with a flawless stay.Best regards,

10/10 Excellent

Shay

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Chrissy- Assistant General Manager on Apr 3, 2024
Thanks for your Review!!!

6/10 Okay

sandra

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Front desk staff provided excellent customer service. Breakfast rules are uncomplimentary. YOU MUST SIT AND EAT IN THE KITCHEN. NOT ALLOWED TO EAT IN YOUR ROOM WITH KIDS AND SPOUSE. VERY UNACCOMDATING. NOT ALLOWED TO WALK AWAY WITH NOTHING TO YOUR ROOM. This is my first experience with any hotel. We checked out early and went to another hotel.
Stayed 5 nights in Jan 2024

10/10 Excellent

Kayli

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Wonderful staff and nice rooms
Stayed 1 night in Jan 2024
Response from Lesly Front Desk Rep. on Feb 7, 2024
Thank you so much for your kind words. Our staff works hard to make each guest feel welcome. I look forward to welcoming you back soon.

10/10 Excellent

Theresa

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a wonderful place to stay when you are traveling.
Stayed 5 nights in Jan 2024
Response from Lesly Front Desk Rep. on Feb 7, 2024
Thank you so much for your kind words. Our staff works hard to make each guest feel welcome. I look forward to welcoming you back soon.

8/10 Good

FRANCES

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Worked great for us
The rooms were great but the halls were in need of updating.
Stayed 3 nights in Jan 2024
Response from Lesly Front Desk Rep. on Feb 7, 2024
Thank you, Frances for the great feedback. We look forward to your next visit!

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Other than the bed sheets having been put on sideways by maid service, the room was clean, comfortable, and for the most part exceeded my expectations.
Stayed 1 night in Jan 2024
Response from Lesly Front Desk Rep. on Feb 7, 2024
Thank you for the great feedback. Glad to hear we exceeded your expectations. We look forward to your next visit!

10/10 Excellent

AMY

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spot, convenient to transportation if you need it, restaurants etc. It is clean, staff is welcoming and room is great for the price.
Stayed 1 night in Jan 2024
Response from Lesly Front Desk Rep. on Feb 7, 2024
Thank you for taking the time to review our property. We are glad you enjoyed your stay with us. Looking forward to your next trip to the Dallas area!

10/10 Excellent

LAURA, TAHLEQUAH

Stayed 1 night in Jan 2024
Response from Lesly Front Desk Rep. on Feb 7, 2024
Thank you, Laura for the great feedback. We look forward to your next visit!

10/10 Excellent

AMY

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here a few times and it is always clean, comfortable, easily accessible to what you need for your stay, and staff is friendly.
Stayed 1 night in Dec 2023
Response from Lesly Front Desk Rep. on Feb 7, 2024
Thank you so much for your kind words. Our staff works hard to make each guest feel welcome. I look forward to welcoming you back soon.

10/10 Excellent

AMY

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff and room was great.
Stayed 2 nights in Dec 2023
Response from Lesly Front Desk Rep. on Feb 7, 2024
Thank you so much for your kind words. Our staff works hard to make each guest feel welcome. I look forward to welcoming you back soon.

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay, I would definitely stay again
Stayed 4 nights in Dec 2023
Response from Lesly Front Desk Rep. on Feb 7, 2024
Thank you for taking the time to review our property. We are glad you enjoyed your stay with us. Looking forward to your next trip to the Dallas area!

10/10 Excellent

ALBERT

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Lesly Front Desk Rep. on Feb 7, 2024
Thank you for taking the time to review our property. We are glad you enjoyed your stay with us. Looking forward to your next trip to the Dallas area!

10/10 Excellent

Christina

Stayed 2 nights in Dec 2023

10/10 Excellent

Cleatus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service was unique to me. I travel a lot and when entering these hotels, you never know what your going to get lol. Outstanding customer service!!!! Thank you Mr. DJ and your team. You guys made me feel like family.
Stayed 1 night in Dec 2023

10/10 Excellent

DANIEL, Crawford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Chrissy- Assistant General Manager on Dec 5, 2023
We're thrilled to hear that you had a wonderful stay with us. Our team is dedicated to providing a friendly and helpful experience for all our guests. We appreciate your kind words and look forward to welcoming you back in the future.Best regards,

2/10 Terrible

Marie

Traveled with family
Disliked: Cleanliness, staff & service, amenities
I didn't like the fact that when I asked for clean sheets I was told they only changed the sheets every 7 days and then I was asked to leave after traveling over 4 hours and I felt threatened by the Gm and the assistant manager.
Stayed 2 nights in Dec 2023

2/10 Terrible

Yamaceeta

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was nice. I would have enjoyed staying there; however, they overbooked and cancelled my room. I was not notified by Hotels.com nor Sonesta. Poor communication. Mffamily and I were very dispessed with having
Stayed 1 night in Nov 2023
Response from Chrissy- Assistant General Manager on Nov 28, 2023
Dear Yamaceeta,Thank you for bringing this matter to our attention. We apologize for any inconvenience caused by the cancellation of your reservation through the third-party website. We understand the frustration this may have caused, especially when the cancellation was due to overbooking in the specific room style you had selected.We would like to assure you that we immediately notified Hotels.com about the issue and worked closely with them to ensure that they could accommodate you with a hotel of similar standards. Our primary concern is always to provide our valued guests with a comfortable and enjoyable stay, even in unforeseen circumstances like this.Please accept our sincere apologies for any confusion or lack of communication regarding your contact information not being connected to the reservation. We will investigate this matter further to prevent such incidents from occurring in the future.We truly appreciate your understanding and patience throughout this process. Should you have any further concerns or questions, please do not hesitate to reach out to us directly. We value your satisfaction and hope to have the opportunity to welcome you as our guest in the future.Warm regards,Chrissy WilliamsAssistant General Manager

10/10 Excellent

Daniela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Deluxe bedroom was really a small apartment, with dishes, pots and ready to use kitchen. Extremely clean! Comfortable and close to lots of restaurants and cotsco locations, 10 minutes from attractions.
Stayed 1 night in Nov 2023
Response from Chrissy- Assistant General Manager on Nov 28, 2023
Thank you for your fantastic review! We're thrilled to hear that you had a wonderful stay with us. Our team is dedicated to providing a friendly and helpful experience for all our guests. We appreciate your kind words and look forward to welcoming you back in the future.Best regards

8/10 Good

LLOYD, LILBURN

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Chrissy- Assistant General Manager on Nov 28, 2023
We're thrilled to hear that you had a wonderful stay with us. Our team is dedicated to providing a friendly and helpful experience for all our guests. We appreciate your kind words and look forward to welcoming you back in the future.Best regards

8/10 Good

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and area! The staff was warm & friendly. Would recommend for short or long stays.
Stayed 1 night in Nov 2023
Response from Chrissy- Assistant General Manager on Nov 24, 2023
Thank you for your fantastic review! We're thrilled to hear that you had a wonderful stay with us. Our team is dedicated to providing a friendly and helpful experience for all our guests. We appreciate your kind words and look forward to welcoming you back in the future.Best regards,

10/10 Excellent

daniel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked having two private bedrooms and bathrooms. Nice having dining utensils and full sized fridge. Breakfast was very good
Stayed 3 nights in Oct 2023
Response from Chrissy- Assistant General Manager on Oct 10, 2023
Thank you for your fantastic review! We're thrilled to hear that you had a wonderful stay with us. Our team is dedicated to providing a friendly and helpful experience for all our guests. We appreciate your kind words and look forward to welcoming you back in the future.Best regards,Chrissy Williams Hotel Management

8/10 Good

Michael

Stayed 4 nights in Oct 2023
Response from Chrissy- Assistant General Manager on Oct 10, 2023
We're thrilled to see that you had a wonderful stay with us. Our team is dedicated to providing a friendly and helpful experience for all our guests. We appreciate your kind words and look forward to welcoming you back in the future.Best regards,

2/10 Terrible

Xoe

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Chrissy- Assistant General Manager on Oct 1, 2023
We deeply apologize for the disappointing experience you had during your recent stay at our hotel. We understand the inconveniences you faced, and we would like to make this right for you. We kindly request that you reach out to our team, we are eager to personally assist you, address your concerns, and find a suitable resolution to ensure your satisfaction.Once again, we sincerely apologize for any inconvenience caused and appreciate your understanding. We value your feedback and hope to have the opportunity to regain your trust during a future stay.Thank you for bringing these matters to our attention, and we look forward to hearing from you soon.Warm regards