Ratings based on 19 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.4 Service & staff
4.9 Room comfort
4.8 Hotel condition
They paid and stayed.
Recommendedby BARB from MICHIGAN
EASY ACCESS TO THE AIRPORTPosted Dec 18, 2013 on Hotels.com
I THOUGHT THE HOTEL ITSELF WAS REALLY CLEAN AND COMFORTABLE. EVERYONE SEEMED VERY NICE AND FRIENDLY. HOWEVER, THE FRONT DESK PEOPLE SEEMED RATHER CLUELESS! MY RESERVATION WAS SCREWED UP FOR 2 DAYS. HAD SEVERAL CONVERSATIONS WITH PEOPLE TO GET IT STRAIGHTENED UP. I WAS THERE FOR A COOKING CONTEST. THE HOUSEKEEPING PERSON THREW A BOX OF MY INGREDIENTS OUT. THEY WERE LOCATED AND RETURNED TO ME IN TIME. I WAS PLANNING ON STAYING AT THIS HOTEL 3 NIGHT BUT DUE TO ALL THE FRUSTRATION, I PACKED UP AND STAYED AT ANOTHER HOTEL.
Recommendedby Barb from Michigan
NOT MUCH OF A VIEW IN THE SURROUNDING AREAPosted Dec 17, 2013 on Hotels.com
I loved the hotel! Very clean and the staff were very friendly. My problem was the reservation. It was so screwed up and nobody knew what the other one was doing. Had a reservation for 3 days but was only registered for one. Thought I had it straightened out the first night but it was screwed up the second day again. Was so frustrated that I cancelled the third night and stayed at a different place. Also, I was there for a cooking contest. Realized (fortunately in the nick of time)that the maid had thrown away a box of my cooking ingredients. I had to hunt her down(which wasn't easy)and they were able to locate my ingredients. What made it hard was the the maids don't speak English and I don't speak Spanish. She kept trying to offer me towels and toiletries when I wanted my cooking ingredients.
Recommendedby A verified traveler
Posted Oct 8, 2013 on Hotels.com
Hotel was very clean and comfortable. Receptionist was kind of odd. Couldn't tell if she was rude or just kind of "spacey". Pleasant stay. Wanted to stay there for park and fly at DFW but after speaking with receptionist felt uncomfortable about leaving my vehicle and depending on their shuttle so parked at the airport instead.
by Joe from Texas
$190 for this? Really?Posted Sep 25, 2013
Expect to wait about an hour or two for the shuttle to the hotel. The place is "nice", upgraded, quiet. The front desk staff at night.....worthless.....the shuttle drivers...congenial.... For $190 you could do so much better
Recommendedby A verified traveler
Posted Sep 5, 2013 on Hotels.com
for Everyoneby A verified traveler
Great Hotel!!Posted Sep 4, 2013
Pros: Cleanliness and the modern furniture and layout of room.
Cons: Some window tint on windows facing highway.
Location: It was close to shopping and event venues.
The room was modern and clean, it had everyhing we needed.
for Familiesby A verified traveler
Nice place and convenient to airportPosted Sep 3, 2013
Pros: kitchen area of the room
Cons: restaurants closer by
Location: not that much to do close by
Very pleasant stay. everything was clean and well-maintained.
for Business Travelersby chris from new york
Posted Apr 25, 2013 on Hotels.com
It was clean, relatively new and very pleasant. I was only yhere for 1 night
Recommendedby Shelly from Graham
Pleasantly SurprisedPosted Mar 18, 2013 on Hotels.com
Given the area, this hotel was a surprise. Located in essentially the ghetto, this hotel was extremely nice. My room was well appointed, clean and comfortable. I will definately stay here again while awaiting a early morning flight.
for Familiesby Charmaine M. from Austin
A great hotel to stay and relaxPosted Mar 18, 2013 on Hotels.com
We were so impressed with how they managed their system at the hotel. They made us feel like we're truly on vacation. No one's there to bug us, we felt like we had freedom on everything that we did. We felt so welcome from the day we arrived. And the good thing is that, whatever they showed on the internet is the real deal... what you see is what you get! And the best part of all is that, we had meals in the morning and dinner without cooking in the provided kitchen and without paying extra for the wonderful foods that they served. My kids enjoyed the buffet-kind of theme that they offered. Truly an enjoyable vacation for all of us.... now we know that the next time we come back there in the area that we'll go back to Residence Inn again, no doubt about that!!!