Outdoor pool

Reviews of Motel 6 Mesquite, TX – Town East

2 out of 5
Motel 6 Mesquite, TX – Town East
3601 Highway 80 East, Frontage Road, Mesquite, TX

Reviews

6.2
Rating 10 - Excellent. 8 out of 26 reviews" "
Rating 8 - Good. 2 out of 26 reviews" "
Rating 6 - Okay. 5 out of 26 reviews" "
Rating 4 - Poor. 5 out of 26 reviews" "
Rating 2 - Terrible. 6 out of 26 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

8.0/10

Amenities

6.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Lester

Stayed 1 night in Mar 2024
Response from Hotel Manager. on Mar 23, 2024
Dear Guest,Thank you for the feedback. We are glad that you had a great experience with us. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to seeing you again soon.Sincerely,Hotel Manager.

10/10 Excellent

Kyanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 10, 2024
Dear Kyanna,Thank you for the stay at our hotel. I’m glad you had such a nice experience with us, and I sincerely thank you for giving 10 out of 10 rating. We enjoy providing a great experience for all kinds of travelers, and I’m very pleased that you enjoyed being with us at our hotel. We’ll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you.Sincerely,Hotel Manager

10/10 Excellent

Danielle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Jan 1, 2024
Dear Danielle,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like youSincerely, Hotel Manager

6/10 Okay

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleaness of the room
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 6, 2023
Dear Lisa,We appreciate your feedback. If there are specific cleanliness concerns you'd like to share, it would help us address them and improve. Your satisfaction is important to us, and we hope to have the opportunity to enhance your experience in the future. Thank you for your input.Sincerely, Hotel Manager

2/10 Terrible

D

Stayed 1 night in Nov 2023
Response from Hotel Manager on Jan 10, 2024
Dear GuestThank you for the stay at our hotel. I’m terribly sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.SincerelyHotel Manager

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2020

10/10 Excellent

Kurtis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Kurtis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little find in a pinch and came in clutch for me and my family on short notice
Stayed 2 nights in Jan 2020

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Really bad condition the room and somebody open the door room when I was inside
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
For the money👍
Let’s just say for the $50 it’s definitely what you expect, a bed and a place to shower. Will say the room was fairly clean smelling, but old condiments left in the fridge. We booked this hotel for a place to stay after a late concert. However here’s a few things noted that could have been improved. When we booked we asked for extra pillows, which was mentioned at checkout and never received. Definitely bring yourself a pillow because the ones at the facility are paper thin. When we arrived, the front counter had a large group of people, later we found out this was a local company who rents floors 1-3 for their employees in training. It took 35 minutes at least to get checked in because of this. This is truckers in training btw, so you see them walking around at all hours out for smokes. Many are long term guest here at the facility. However, at check in the woman seemed to be new, or inexperienced on the side of checking in actual guests, not these trainees. She was unaware our booking was prepaid, even though she had a hotels.com booking confirmation page printed by a manager. We in the hurry of things just allowed her to run the card again for the stay due to confusion and decided to handle later. In the morning, same issue, front counter woman was very inexperienced and confided she was new. She got ahold of manager who did take care of the double charge. Staff seemed to just be at a bad spot with little training over the particular time of our stay.
Stayed 1 night in Dec 2019
Response from L on Jan 1, 2020
Dear Recent Guest. We apologize for not placing the extra pillows in your room as we did not see your on line request but that is completely our fault as it was overlooked. Your are right with your observation in that we are very recently coming back on line for reservations for availability of the rooms on our 4th floor. Thank you for mentioning the clean room as it is a must at any price range. All of our rooms are recently updated with all new furnishings (foam mattresses), paint, and flooring. We did keep it simple but every room has a microwave and mini refrigerator which is not standard in many hotels. We do have staying at Luna Lodge, trainees for a trucking company. They are some of the nicest people you will ever meet as I am sure you found out in the lobby at check in and thank you for commenting about the check in process as we will definitely address this for our future on line guests. We thank you again for your review as it is vital in helping us improve as we welcome visitors to our beautiful, newly renovated hotel and restaurant. Sincerely. Luna Lodge Management

10/10 Excellent

Taheasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in mesquite
My trip was great....
Stayed 1 night in Nov 2018

4/10 Poor

Tristan, Costa Rica

Liked: Cleanliness, staff & service
The $10 dollar key that they charge. Its refundable but they do not tell you when they resetve the room that they charge you 10 dollars for a key!! I needed the 10 dollars for food but it was already on hold for the room! The walls are very thin so you can hear everything. Otherwise clean rooms.
Stayed 1 night in Oct 2018

8/10 Good

Biniam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs, when I told them I had bed bugs bites on me and even showed them they denied and told me it could be something else and maybe I brought the bed bugs with me. Did not help me or compensate me in anyway.
Stayed 5 nights in May 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Impressed
Staff tells you anything over the phone then once you arrive the information is different. Front desk person with pink cast is very rude.
Stayed 1 night in May 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointed
Dirty, front desk agent very rude
Stayed 1 night in May 2018

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Google mapped it
Great stay, little hard to find.
Response from Lunalodge on May 5, 2018
Thank you very much for your feedback Michael Appreciated.

4/10 Poor

David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Peep show
What bothered me the most was the cheap plastic shades that were supposed to cover the entire window wall, but didnt... there was no privacy from the outside to inside my room. I would never rebook a room here because of that. There needs to be real cloth curtains covering the window wall to provide privacy.
Response from Luna Lodge Management on Apr 29, 2018
Hi David, Thank you very much for your feedback. We honor your opinion however we do standby with our selection of window covering we have had several other guests positively commenting on the look and feel provided by the vertical shades. Kind Regards Luna Lodge Management

6/10 Okay

Bob

Response from Luna Lodge Management on Apr 29, 2018
Hello Bob, We Appreciate your feedback. Kind Regards Luna Lodge Management

6/10 Okay

Verified traveler

Liked: Cleanliness
It's being remodeled but there's not enough outlet
The new rooms are clean but are short of plug outlets. Other than that it was fine for the price.

4/10 Poor

Lucas

Disliked: Cleanliness, property conditions & facilities, room comfort
Will not be back
The best part was the girl at the frond desk trying to get the wifi back up, not sure if it was for her customers or if she was trying to use it as well.

6/10 Okay

perry

It was a nice stay for the price.

2/10 Terrible

Bearwlt, oklajoma

Disliked: Cleanliness, property conditions & facilities, room comfort
This is the dirtiest room I have ever stayed in.
A shower bed and a blow dryer that didn't work. Not even an ice machine. It was the worst. Send a fee more dollars and it will be worth every penny

4/10 Poor

Misty

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Regency
Hotel staff is very rude and not helpful. They are even ride about giving out towels when the room is checked into had none.