Ratings based on 140 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
95% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom ohio

Airport shuttle

Posted May 4, 2015
Pros: Fine
Cons: Shuttle
Location: Airport
I called the hotel prior to the trip to find out how fast I could get a shuttle ride. Important to me because I had only an hour and a half to get to the hotel before the reception ended. I had to call twice for the shuttle and it took an hour and a half. I missed the party. Had I known, I would have hopped a cab.
5 out of 5
Recommended
for Everyone
by A verified traveler

GREAT HOTEL!!!

Posted Apr 13, 2015
Pros: Very nice
Cons: Nothing
Very clean, spacious and beautiful room! The hotel is immaculate. The staff is friendly. I would recommend this room to anyone, and look forward to staying at the Sheraton on my next trip to Dallas.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom ny

Convenient to both fort worth and dallas

Posted Apr 12, 2015
Keys didnt work afew times but otherwise all was good.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Convenient to get to airport

Posted Mar 28, 2015
Happy with the staff. Very good service in the restaurant and lobby bar. Shuttle service to airport was very convenient.
5 out of 5
Recommended
for Couples
by Stewartfrom Grapevine, TX

In The Clutch!!!!!

Posted Feb 21, 2015 on Hotels.com
Great experience!!! They over booked my room, but came through in the clutch with a great room with a great view at a great rate! Way to go! Will be back soon! Always remember what Zig Ziglar says... "You'll get everything you want in life if you help others get what they want in life!"
2 out of 5
Recommended
for Business Travelers
by Sandyfrom Scotland

Poor value and service

Posted Feb 20, 2015 on Hotels.com
Picked up from the airport by Michael the van driver. This guys enthusiasm should be bottled and built me up for what should have been a good stay. Unfortunately it ended once dropped off. Abrupt unhelpful staff on the evening of my arrival set the tone for me. The food was dreadful and also heard another resident complaining about his food also so it wasn't just myself. There is a lot made of a $7m upgrade having been made to this hotel, glad I wasn't here before that happened! Paid £130/night.........stealing money.
4 out of 5
Recommended
for Families
by BARTfrom San Diego

Excellent Hotel - Bad Restaurant

Posted Feb 17, 2015 on Hotels.com
Overall the stay was fine. We checked in late at night after our flight was cancelled. The hotel staff was very helpful. The only issue was in the hotel restaurant. After we said we wanted to order breakfast off the menu, the server tried to talk us into the buffet. When we declined the buffet, he took our drink orders and never came back. After about 7-10 minutes, we got up and left. We ate breakfast at the airport. Front desk personnel offered to get our breakfast served, but we chose to just leave.
4 out of 5
Recommended
for Business Travelers
by Hir B.from Franklin, MA

Mahesh

Posted Feb 17, 2015 on Hotels.com
Over all good
5 out of 5
Recommended
for Personal Event
by Aprilfrom St. Louis mo

Would stay again

Posted Feb 10, 2015 on Hotels.com
They only thing bad about my stay was i could not get room service they wouldn't answer the phone but everything else was great down to the shuttle driver
4 out of 5
Recommended
for Business Travelers
by Patrickfrom Any town,usa

My stat

Posted Jan 22, 2015 on Hotels.com
They are finishing a remodel. One problem. No power outlets near the bed. You must pull furniture and mattress to get one. Maybe someone forgot to include this in the renovation plan. So if you don't need to plug in you're fine. Just a small problem. Overall stay was great. Friendly, courteous staff.