Ratings based on 1,216 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
85% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Sheboygan, WI

Just Average

Posted Apr 20, 2015
Pros: Convenient for the meeting held there
Cons: Better valet service, better shower pressure. A complimentary bottle of water.
Location: Lots of downtown restaurants and museums
We used all of the amenities at the hotel, and while convenient, there was nothing special. The morning buffet was good, not great, the sports bar was decent but nothing special. Meeting rooms were the usual- too cold with uncomfortable chairs. The room was a little dated but spacious and seemed clean enough except for the hair in my bed. The shower pressure was not strong enough to rinse the shampoo out. The valet took 30 minutes to get the car, but was friendly enough and apologetic about it.
3 out of 5
Recommended
for Everyone
by A verified traveler

Fine Hotel in Downtown Dallas

Posted Apr 17, 2015
Pros: The staff, the prices, the gym.
Cons: The quality of the food in the restaurant and room service could be greatly improved.
The staff were polite, helpful and considerate. The rooms were ok and very clean. I was there from Wednesday to Saturday, however, and on Thursday, hundreds of teenagers from all over the country arrived to take part in an national advertising competition. I wish the hotel had either mentioned that to me when I booked my room or had put the children on floors to themselves because they were loud, inconsiderate, ran down the hall, slammed doors, partied in the hall, etc., etc., and that made for two terrible nights' sleep. Also, the food in the hotel is not good, eat out!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom G

Nice and accommodating. Great location

Posted Apr 14, 2015
Only problem was that there were several conferences going on and made exiting and entering the hotel busy. Staff did everything to make it easy
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Dallas

Nice hotel, good location and services

Posted Apr 9, 2015
Pros: location, staff, food
Cons: just the noise
Location: museums, dallas mavericks, and lots more
only disappointing thing was the noise in the room, which was very loud due to a electrical room above (room 1510)
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Bryant, Ar.

Great hotel and close to convention.

Posted Apr 8, 2015
Pros: I like the comfort of the room, the location of the hotel and the ease of my convention location the most about my stay.
Cons: Breakfast wasn't real fresh tasing for me. All the pasteries were dry and flat for my taste. But it was still good.
Location: I'm not sure of near by places because I was there for a convention. However there were several eating places within walking distance, which was great
Our experience with comfort and location was wonderful. I'd recommend this Sheraton to anyone of my friends, family or colleague's. The location as well as parking was very conviant.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom dallas tx

Nice hotel

Posted Mar 30, 2015
Hotel is nice and centrally located. I could never get the thermostat adjusted so one of the rooms in the suite stayed frigid. Rooms are spacious and clean. Restaurant was quite pricey. Good overall experience but expensive.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston, TX

Good full service business hotel

Posted Mar 19, 2015
Pros: Great fitness center, good food, quality facilites
Cons: Shower got cold on me one morning
Location: on east side of downtown on DART line and within walking distance of Deep Ellum
In Dallas for a convention and made full use of hotel facilities (parking, wi-fi, room service, restaurant, fitness center)
5 out of 5
Recommended
for Everyone
by A verified travelerfrom dallas, tx

Excellent

Posted Mar 19, 2015
Pros: Ubication, rooms (executive suite) and the service.
Cons: Restaurants, is old
Location: The location is perfect!
Everything was excellent!! Great hotel. The restaurant is old. They can improve the decoration of the restaurant.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted Mar 17, 2015
Pros: Almost everything.
Cons: Minor problem with the toilet. (Probably retrofitted) Low water flush system's armature banged against the lid of the tank when flushed.
Location: Great views from our room and Deep Bellum within walking distance.
Very much into the 'green' way of doing things. Overall great experience.
2 out of 5
by A verified traveler

Posted Mar 16, 2015
I cannot believe how horrible the rooms were for being a 4 star hotel, not to mention how rude the staff was just because I wasn't wearing d&g or Prada.