Ratings based on 1,336 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Memphis TN

Nice hotel!!

Posted Apr 13, 2015
Great staff and wonderful location near downtown/uptown Dallas and close to JFK museum..located in the Medical district.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Pittsburgh, PA

Cozy Stay in Dallas, Texas.

Posted Mar 30, 2015
It was a nice experience. The room was cozy. The staff were friendly and went all out for me. The food was superb! Overall it was elegant and were treated like royalty!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 26, 2015
Every one was so friendly and I will most likely be staying here again
5 out of 5
Recommended
for Everyone
by A verified travelerfrom newport news, va

Comfortable

Posted Mar 25, 2015
It felt close to the comforts of home. The hotel staff was very friendly & accommodating.
2 out of 5
by A verified traveler

Ok

Posted Mar 23, 2015
House keeping trouble not doing their full duties placing coffee,not vacuuming and wiping end tables or desk first room we got the carpet was wet and it smell like it had been wet for some time.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Location and Price

Posted Mar 21, 2015
Pros: Location Staff
Location: american airlines arena restaurants
Nice hotel walking distance from American Airlines. Staff was very helpful. I reccommend to anybody wanting to see an event at American Airlines Arena. Area was safe, Restaurants also waking distance from hotel. Good Time I will be back next trip to Dallas
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Antonio,Texas

Great location to all parts of Dallas Texas

Posted Mar 17, 2015
Pros: Staff, Room Design, Cleanliness, very comfortable rooms
Cons: Need to spray rooms/hall with deodorizer, smelled a bit musty
Location: Malls Shopping Best Aquarium and fine dining
I have always enjoyed staying here for very good caring staff and overall amenities and price of room
4 out of 5
Recommended
for Everyone
by A verified travelerfrom houston tx

Close to downtown

Posted Mar 14, 2015
If hotel including breakfast will be better. Bathroom fan did't work !
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Mar 14, 2015
The hotel was nice & afternoon staff was friendly. The room was very nice and clean.
2 out of 5
by A verified traveler

I hope all Sheraton hotels ARE NOT like this one

Posted Mar 10, 2015
Pros: The staff was helpful and the location was benficial
The staff was pleasant and helpful; however, the room was a huge disappointed. The room was incredibly small, I found a long black hair on one of the pillows, the bed was uncomfortable, the pillows were smashed and felt used, the curtains weren’t hung all the way up and were hanging off on one side, and there were no trash bags in the room. Normally my family and I chose to stay at a Holiday Inn, but we thought we would try a Sheraton for a change and it turned out to be a horrible decision.