Ratings based on 1,974 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Great hotel close to most sites & restaurants

Posted Sep 22, 2014
Pros: Everything
Cons: The air conditioning was turned down as low as possible to keep the room a comfortable temperature, but everything else was simply great.
Location: The hotel is located within walking distance to restaurants, bars, and tourist's sites.
The hotel was within walking distance to restaurants, bars, and tourist attractions. The staff was great. The rooms were wonderful and very comfortable. When the bathtub's drain did not properly drain, I called housekeeping, and within 5 minutes they were there to handle and correct the problem. Another time we needed some extra bathroom items, and again within 5 minutes they were there. Awesome service. Awesome hotel with great service.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful!

Posted Sep 17, 2014
Great full service hotel. We loved it and now have a new fav in Dallas!
5 out of 5
Recommended
for Families
by A verified traveler from Chicago

Wonderful

Posted Sep 16, 2014
Pros: I spoke with the Concierge and he was able to give information on the Art District of Dallas and also direct me to the Dallas Art Museum, I spent 3hrs
Cons: If the Cleaning Service would give the guest more time to rest in the morning and not disturb until guest is out of room.
Location: Dallas Art Museum it was a lot to look at. 2 blocks away
I enjoyed my stay. The room was clean the linen was fresh. The room was spacious and modern. Well cared for hotel. The staff was friendly and professional, they made me feel welcomed to be at the Hotel. I was able to get a good night sleep. The Room service was very professional and the food was more than enough to eat. I had checked out of room and the Concierge was able to place luggage in room while I browse around Dallas.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 11, 2014
Our overall experience was fantastic. The only negative thing I could say was that we had a bit of an over zealous housekeeper. Not that it was a bad thing. The room was great!
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Poor knowledge of local area and transport links

Posted Aug 28, 2014
Pros: Adequate
Cons: Staff training on local area and transportation links was appalling. Its not good enough to just know the obvious landmarks
Reception staff, and concierge were to be blunt, useless regarding local transportation. One young man, French I believe was, was however excellent with his advice and guidance. I didn't see any point of the concierge desk. Waste of time, and annoying. I knew more about Dallas then they did, and this was my first visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable city hotel

Posted Aug 28, 2014
Pros: Neat with a nice pool and good bar
Location: Close to JFK Memorial
Handy position close to everything. Very friendly and helpful staff
2 out of 5
by A verified traveler

Posted Aug 25, 2014
We were in Dallas for The Great American Truck Show at the Convention Center. There was a Fitness convention being held at The Fairmont. We were treated like 3rd rate citizens since we were not with the Fitness Convention. Our rooms were on the 12th floor & we were woke up all 4 mornings at 7am by a fitness instructor screaming into a microphone headset at the pool. We complained several times, but were told by the Conceirge desk on our final night there that they "the fitness group" would be doing it again the following morning. So, basically, (suck it up...we're not going to do anything about it). We paid for our rooms just like they did but were treated like our concerns were not their (the hotels) problem. I will never stay here again. Also, my sister-in-law purchased an expensive handbag at the mall & the next morning the hotel staff was toting it out of the room as "trash". What was really funny, is that our room was right next door & had been cleaned but the trash had not been removed. Huh....
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent!!!

Posted Aug 25, 2014
Excellent experience .... Within walking distance to American Airline center for concert and many fantastic restaraunts.
5 out of 5
Recommended
for Everyone
by A verified traveler

Downtown Hotel

Posted Aug 24, 2014
I have stayed at this hotel for the last 10 years for a convention held at this location. The rooms are always above average and comfortable.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Hilton Head, SC

Great Alternative

Posted Aug 18, 2014
Pros: The fitness center has first rate exercise equipment. The lobby bar is inviting and the staff was friendly.
Location: The hotel is within easy walking distance of my office.
I periodically visit my company's corporate office in Dallas and stay at the Sheraton; it was not available this trip. I found the Fairmont on Expedia and I'm very glad I did. The hotel has a warm character and has been remodeled without detracting from the its personality. The staff is very friendly and professional. My room was small but very comfortable.