Exterior

Reviews of The Highland Dallas, Curio Collection by Hilton

4 out of 5
The Highland Dallas, Curio Collection by Hilton
5300 E Mockingbird Ln, Dallas, TX

Reviews

8.4

Very Good

Rating 10 - Excellent. 516 out of 1001 reviews" "
Rating 8 - Good. 279 out of 1001 reviews" "
Rating 6 - Okay. 108 out of 1001 reviews" "
Rating 4 - Poor. 69 out of 1001 reviews" "
Rating 2 - Terrible. 29 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Property Management on Apr 22, 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great place to stay!
Stayed 2 nights in Mar 2024
Response from Will on Apr 16, 2024
Dear Kimberly,We thank you very much for taking time to leave a review! Your continued loyalty to our property is greatly appreciated and we look forward to having you back soon!!!Kindest regards,Will AndersonDirector of Front Office

10/10 Excellent

Cintia

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Apr 2024
Response from Will on Apr 15, 2024
Dear Cintia,Thank you for leaving a review rating! We’re so pleased that you enjoyed your stay and hope to have you back as our guest again soon!!!Kind regards,Will AndersonDirector of Front Office

6/10 Okay

Shelly

Traveled with family
Liked: Cleanliness, staff & service, amenities
Convenient to SMU but very noisy (highway traffic) and could not get room temperature comfortable.
Stayed 1 night in Apr 2024
Response from Will on Apr 14, 2024
Dear Shelly,We appreciate you for taking the time to leave a review from your recent stay with us. My sincerest apologies for the inconveniences you endured during your stay. Rest assured, the issues you experienced will be addressed immediately.Should you return to Dallas, we hope to have you back as our guest. If you choose to do so, you have my personal guarantee that your next stay would be amazing!!!Thank you again for your time and review.Kind regards,Will AndersonDirector of Front Office

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Will on Apr 12, 2024
Dear Victoria,Thank you for taking time to leave a review rating from your recent stay with us! We’re very pleased that you enjoyed your stay and hope to have you back again soon!!!Kind regards,Will AndersonDirector of Front Office

10/10 Excellent

Richard, Pflugerville

Liked: Cleanliness, staff & service
Close proximity to DART station
Stayed 5 nights in Mar 2024
Response from Will on Mar 29, 2024
Dear Richard,Thanks so much for leaving a review rating and feedback. We’re glad our location was to your satisfaction. We hope to have you back should you return to Dallas.Kind regards,Will AndersonDirector of Front Office

10/10 Excellent

Gregory, Kearney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a perfect place for an overnight stay with the family.
Stayed 1 night in Mar 2024
Response from Will on Mar 27, 2024
Dear Gregory,Thank you for your review. We're glad that we could accommodate your and your family for an overnight stay. Should you return to Dallas, we hope to have you back for another stay!!Thanks again for you review!Kind regards,Will AndersonDirector of Front Office

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly, hotel and room clean, comfortable and quiet. Valet parking a little expensive.
Stayed 1 night in Mar 2024
Response from Will on Mar 27, 2024
Dear Mike,Thank you very much for taking time to leave such a great review! My apologies that the price for parking was not to your satisfaction. However, we're pleased to see this did not prevent you from enjoying your stay overall.Should you return to Dallas, we hope to have you back as our guest once again!Kind regards,Will AndersonDirector of Front Office

4/10 Poor

jennifer

I really was disappointed and I am a Hilton honors member. My Wi-Fi didn’t work. My television didn’t work I couldn’t turn my light off my room was freezing. Finally I got the heat to work. It really was not that wonderful. They’ve tried to be very nice at the desk, but I have to say my room was really not fabulous. I thought it was going to be much nicer. I have heard good things, but I did not have that experience. Additionally, I had a wonderful experience in the restaurant they have the most wonderful woman who took great care of me. She was really outstanding, and I made a point to let the manager know. I wish I didn’t have to complain. I am not really a complainer, but the room was really not great. I did get a fan as requested and that was nice. I hope they take a look at that room, it really just wasn’t a great one
Stayed 1 night in Mar 2024
Response from Will on Mar 23, 2024
Dear Jennifer,Thank you for taking the time to complete a review from your recent stay with us.Please accept my sincerest apologies that your stay did not meet or exceed your expectations. However, we're very pleased to hear that you received great service. What you experienced in your guest room is not the norm and we'll be sure to address these issues immediately.We thank you once again for your time and review.Sincerely,Will AndersonDirector of Front Office

6/10 Okay

lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Will on Mar 18, 2024
Dear Lauren,Thank you for taking time to leave a review rating from your recent stay with us. We hope to have you back to provide you with a stay experience that is worthy of a 5-star rating!Thank you once again for your time and review rating!Kind regards,Will AndersonDirector of Front Office

10/10 Excellent

BRENDA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy checking and really nice staff
Stayed 1 night in Mar 2024
Response from Will on Mar 17, 2024
Dear Brenda,Thank you very much for taking time to say such kind words about your recent stay at our property! We hope to have you back as our guest to provide you with another awesome experience!Kind regards,Will AndersonDirector of Front Office

4/10 Poor

Kemp

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property was in good condition. Staff were polite but unresponsive to some billing questions which have yet to be resolved.
Stayed 1 night in Jan 2024
Response from Will on Feb 5, 2024
Dear Kemp,Thank you for taking out time to leave a review about your experience with us. My sincerest apologies for the billing issues that haven't been addressed. Please reach out and I will personally ensure this billing matter is resolved.Thanks again for your time and review.Regards,Will AndersonDirector of Front Office

8/10 Good

Don

Traveled with family
Would not recommend the restaurant.
Stayed 1 night in Feb 2024
Response from Will on Feb 4, 2024
Dear Don,We appreciate you taking the time to leave a review. My apologies that the restaurant was not to your satisfaction. We hope to have you back to provide you with a much better experience at the restaurant.Thank you once again for your time and review.Kind regards,Will AndersonDirector of Front Office

8/10 Good

Claudia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well-located for SMU families within walking distance of the campus. There are several stores and restaurants nearby. The bed is comfortable and the room is spacious. The negative points: When I checked in, I was placed in room ending 12, which was on the noisy side of the hotel. The freeway/cars woke me up at 5 am. I asked to change rooms and was placed at the side of the hotel with rooms ending 20-31. It was a better experience without noise and facing the pool. Another downpoint was the cleaning lady waking us up at 8 am on the checkout day. The hotel should have better control of checkouts and instruct the cleaners not to bother guests before checkout time at noon. If guests check out earlier, cleaners will be informed by staff.
Stayed 2 nights in Jan 2024
Response from Will on Jan 31, 2024
Dear Claudia,Thank you for taking the time to leave such detailed feedback from your recent stay with us. Our sincerest apologies that you were disturbed prior to check-out time. Rest assured, we will address this immediately.Should you return to Dallas, we hope to have you back as our guest.Thanks again for your time and review.Kind regards,Will AndersonDirector of Front Office

6/10 Okay

Aleya

Liked: Cleanliness, staff & service
There was lots of water damage to the ceiling in the shower area. The water wouldn’t stop running from the tub faucet even though the shower head was going so the water was constantly filling up while showering. The sink also had poor drainage and kept filling up. The actual hotel was nice but the bathroom was not up to par.
Stayed 2 nights in Jan 2024
Response from Will on Jan 28, 2024
Dear Aleya,Thank you for your review. Our apologies for what you experienced during your stay. Rest assured, we will address this issue immediately. We hope you choose to stay with us again should you return to Dallas.Thanks again for your review.Sincerely,Will AndersonDirector of Front Office

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 24, 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

4/10 Poor

Thomas

Stayed 1 night in Jan 2024
Response from Will on Feb 10, 2024
Dear Thomas,We appreciate you taking the time to leave a review. Our apologies that this stay did not meet you expectations. We hope you reconsider staying with us should you return to Dallas. Should you choose to do so, I will personally ensure you have an awesome experience.Thanks again for your time and review.Sincerely,Will AndersonDirector of Front Office

4/10 Poor

Tami

Stayed 3 nights in Jan 2024
Response from Will on Feb 7, 2024
Dear Tami,We appreciate you taking time to leave a review rating from your recent stay. Please accept our apologies that this stay did not meet or exceed your expectations. Should you return to Dallas, we hope to have you return as our guest so that we may provide you with a much better stay experience.Thank you once again for your time.Sincerely,Will AndersonDirector of Front Office

10/10 Excellent

Pam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Highland had what we expected, beautiful clean rooms, an amazing restaurant (Knife), wonderful amenities, and best of all world class service from the front door to every member of their team we encountered.
Stayed 3 nights in Jan 2024
Response from Hotel Management on Jan 22, 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We are pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guests. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities
Room was clean, if a little dated, and the service was excellent.
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 22, 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great stay
It was a wonderful stay.
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 10, 2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

10/10 Excellent

Marie

Traveled with partner
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Will on Jan 31, 2024
Dear Marie,Thanks so much for the 5-star review rating! We hope to have you back as our guest soon!!Kind regards,Will AndersonDirector of Front Office

4/10 Poor

Debbie

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel needs a face lift
Stayed 3 nights in Dec 2023
Response from Hotel Management on Dec 27, 2023
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

8/10 Good

Ella M

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hotel Management on Dec 27, 2023
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 19, 2023
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Chris

Stayed 2 nights in Dec 2023
Response from Hotel Management on Dec 19, 2023
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Brittany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 19, 2023
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Roger

Great location. The restaurant is pricey but nice. The restaurant tried to put me off in corners or bar as I was only one person. I walked out and went up SMU boulevard and had a great time. Stuffy manager of hotel restaurant. Otherwise, a nice facility.
Stayed 2 nights in Nov 2023
Response from Hotel Management on Dec 19, 2023
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Mindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff when I checked in. Nice bar atmosphere, clean and quiet room! Would stay here again.
Stayed 1 night in Nov 2023
Response from Hotel Management on Dec 19, 2023
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

8/10 Good

Corina

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 20, 2023
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

8/10 Good

Mark

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 20, 2023
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!

2/10 Terrible

Juan A.

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unable to sleep on old mattress
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 13, 2023
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

10/10 Excellent

christine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with wonderful restaurant & spa!
Wonderful stay at this hotel! Loved the decor throughout the hotel. Knife restaurant was amazing as was the Spa. Would definitely stay again!!
Stayed 3 nights in Nov 2023
Response from Hotel Management on Nov 13, 2023
Thank you for sharing your positive experience with us and with your fellow travelers. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us! We look forward to welcoming you back to our hotel in the near future.

10/10 Excellent

Mary

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really helpful and the food was also really good
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 13, 2023
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Melinda

Stayed 1 night in Oct 2023
Response from Hotel Management on Nov 13, 2023
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

4/10 Poor

Jennifer

Liked: Property conditions & facilities
Disliked: Staff & service
Not worth the money
I have rarely felt sad when I spend money on accommodations. I left feeling sad, disappointed, and angry that I had spent my hard-earned money on this hotel stay. The person who checked us in was indifferent at best- not polite, seemed bothered to check us in, and did not explain anything about the hotel (where the gym is, check-out time, etc.) We paid $373 for one night! There were none of the niceties that would be expected of a 4-star hotel- such as robes or a minibar. We wanted a coke and my husband went to find a vending machine and was told the hotel did not have one. Just truly- the entire experience was a disappointment. I did not contact the management to complain because I do not feel like there is anything they can do to improve our stay. Would not recommend it unless you like wasting your money.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 30, 2023
Thank you for taking the time to write a review. You are right to expect better service from us, and we are disappointed to learn that you did not have a positive experience. We are extremely disappointed that the service you received fell below both your expectations and our standards. All of your comments will be dealt with at a management level and relayed back to the hotel team. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to provide you with a more enjoyable experience in the future.

8/10 Good

Walter

Stayed 2 nights in Oct 2023
Response from Hotel Management on Nov 13, 2023
Thank you for taking the time to share your rating with us. It was an honor to welcome you as our guest and we are pleased to know that the majority of your stay with us was satisfactory. We look forward to welcoming you back to our hotel in the not-too-distant future.

6/10 Okay

Minerva

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The Highland markets and advertises as a higher end and it needs a freshen up and upgrade big time. It is stuffy, the furniture in the room was stained and super dirty (especially the desk chair). No internet TV, they charge for internet or you almost need to give your social security to get slow internet. The staff can not even give their name when they answer the client services phone calls, not held to a high standard. I’ve stayed in many hotels locally in D and in the world and this was a bit disappointing. Knife the restaurant is high end and it kind of doesn’t match with the service in hotel. They don’t have an inviting “ambiance” in the lobby. An upgrade needed or charge like any other Marriott Courtyard. Sorry HH. Step up.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 17, 2023
Thank you for taking the time to share your honest feedback. This level of detail is important for us so we know exactly how we can improve for future experiences. While we are delighted to have welcomed you as our guest, we are saddened to hear that we fell short in delivering the amazing experience our guests have come to expect. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

10/10 Excellent

William

Stayed 2 nights in Sep 2023
Response from Hotel Management on Oct 17, 2023
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, location, location, location. If you like to ride bicycles on great concrete wide trails, this is you’r stay!
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 25, 2023
Thank you for sharing your positive experience with us and with your fellow travelers, Charles! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future.

10/10 Excellent

Mark A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hotel Management on Sep 25, 2023
Thank you so much for your wonderful rating! We’re delighted to know that we went above and beyond in providing you with the best experience possible. Thank you for making us your hotel of choice - we excitedly await your next visit!

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 25, 2023
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay! It would be an honor to welcome you back again in the future!

6/10 Okay

ANDRES

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Lacking staff , no room service , housekeeping poor
Stayed 4 nights in Sep 2023
Response from Hotel Management on Sep 25, 2023
Thank you for taking the time to share your thoughts with us. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. We hope you will consider staying with us in the future.

10/10 Excellent

David

Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 2, 2023
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we're so glad that you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Chuck

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Hotel Management on Sep 15, 2023
Thank you so much for your 5-star rating, Chuck! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future.

8/10 Good

Micah

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2023
Response from Hotel Management on Sep 7, 2023
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 Excellent

nancy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant, big TV, nice staff, valet
Stayed 1 night in Aug 2023
Response from Hotel Management on Sep 7, 2023
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Sarah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Management on Sep 7, 2023
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Raffael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick overnight stay for Business. Was nice to sleep and Room was big enough
Stayed 1 night in Aug 2023
Response from Hotel Management on Sep 7, 2023
Thank you for sharing your positive experience with us and with your fellow travelers. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us! We look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 Excellent

Jeffrey

Stayed 2 nights in Aug 2023
Response from Hotel Management on Sep 25, 2023
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.