Ratings based on 262 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Abilene, TX

Nice for Price

Posted Jul 27, 2014
Pros: Valet courteous, staff great.
Location: Right next to SMU
Hotel was clean and felt upscale without being stuffy. Chrome Sculptures throughout were cool, kept finding new ones. Restaurant was a huge surprise. Was not busy, the locals probably do not know this place taste so good! Small, focused, high quality menu.
4 out of 5
Recommended
for Everyone
by Clark from Cincinnati, OH

Very Nice Hotel Convenient To Love Field

Posted Jun 6, 2014
Pros: Cool vibe about the place.
Cons: I am used to a coffee maker in the room, even though they had complimentary coffee and small cakes in the lobby.
Location: It was very convenient to Dallas Love Field, and right across the street from Southern Methodist University.
Very cool atmosphere without being too trendy or passe. The staff were all very pleasant and polite. My room was very large and well appointed. I was sorry I couldn't stay longer.
5 out of 5
Recommended
for Business Travelers
by John from New York, NY

Great boutique hotel.

Posted Jun 4, 2014
Cons: Their gym is nothing to brag about.
Stayed here on a couple business trip and was one of the more moderately priced hotels available in Dallas that week. Great pool/lounge area. The lobby bar/restaurant are fantastic. I have also stayed at the W Victory Park and Hotel Palomar, all of which are nice, but I think Hotel Lumen gives a great bang for the buck. Think this is my new go-to.
3 out of 5
Recommended
for Everyone
by Steven from Oklahoma City, Ok.

Can't Pinpoint My Feelings

Posted May 11, 2014
Pros: The design lobby and pool area.
Cons: Having the rooms cleaned earlier in the day. Quicker response to maintenance issues.
Location: SMU is across the street. It's basically in an upscale residential community. A couple restaurants cii
The hotel is lovely, contemporary, and a great Boutique setting everything I love in a hotel. The staff greeted me by name...the valet's were exceptional. That is why I am trying to pinpoint why I feel as though it was an average experience. There hotel had no power when I arrived and I could not check in. My card key never worked on my door. Housekeeping was so late in the day I was already back and resting when they were ready to clean. Therefore no clean towels or cleaned room. Really not sure I will stay there next week when I am back in Dallas b
5 out of 5
Recommended
for Families
by Gloria from University Park, Dallas

Beautiful place to stay to visit SMU!

Posted May 4, 2014
Pros: Excellent customer service and very kind employees at hotel entrance. Rooms super clean and pretty!
Location: Excellent near location to visit SMU and Dallas downtown.
I was very pleased with my daughter to stay at your hotel. We went to visit SMU. It is very close to SMU and we will come back soon. Your employees at front desk are very kind and professional.
5 out of 5
Recommended
for Everyone
by stephanie from minneapolis mn

Fantastic!!

Posted Apr 22, 2014
Loved everything about the hotel!! Cleanliness, amenities, staff was amazing!! Food was great, loved the bikes, my kids and I took advantage of them and loved it!
4 out of 5
Recommended
for Everyone
by A verified traveler

Small hotel. Pretty nice. Lots of shopping nearby

Posted Apr 22, 2014
The Lumen is located in Highland park with lots of shopping and restaurants nearby. No indoor pool, but outdoor pool, which is pretty small with limited seating. Staff was extremely nice. There is NO free parking, with parking at $17/night! Overall I would recommend to a friend if needing to stay in this area, but I will choose a different hotel next time.
5 out of 5
Recommended
for Everyone
by Machello77 from Dallas, Texas

Luxurious hotel next to SMU

Posted Feb 16, 2014
Great hospitality from the staff, excellent food from the diner, beautiful and comfortable rooms
5 out of 5
Recommended
by A verified traveler

Posted Jan 28, 2014 on Hotels.com
staff and hotel very nice
4 out of 5
Recommended
for Everyone
by justin

Well located, comfortable boutique hotel

Posted Jan 25, 2014
Really enjoyed my stay at The Lumen. Friendly helpful staff in the hotel and restaurant. Room large and very comfortable after a long flight. Only minor gripe was the shower rather lacked power!