Ratings based on 58 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
90% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Nov 3, 2014 on Hotels.com
3 out of 5
by A verified travelerfrom Toronto

Not up to Ritz Standards

Posted Sep 23, 2014
Pros: Lobby is very nice
Cons: Door staff should be trained. They were inattentive and lazy.
Location: It was OK
having stayed in many Ritz Carlton properties I was disappointed. Check-in was disorganized, rooms were tired and the restaurant menu appeared to be modeled after a lesser brand. Door staff were lazy and disorganized.
Comment from Hotel Management
Oct 10, 2014 by Roberto, Hotel Management
Thank you so much for taking the time to share your observations with us. I am very disappointed that your experience did not live up to your other visits. Please accept my sincere apologies. We are committed the finest personal service, so I will analyze where the breakdowns occurred and ensure this will not happen again. Thank you also for your kind and constructive words regarding the lobby. I sincerely hope that you will give us a chance to set the record straight soon.
4 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Sep 5, 2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful place to stay in Uptown Dallas

Posted Aug 11, 2014
This is a fantastic hotel...great spa, Fearings is amazing, nice pool, complimentary guacamole/margarita tasting in the lobby in the evening . My only complaint is that the pool was so crowded there were no available chaise lounges and just not enough seating. Of course, in August in Dallas most people will be at the pool! I'm sure it would not be as crowded in non-summer months. Also, I would not book this hotel again through Expedia. I booked a package room with breakfast and valet parking including. This was not noted on the reservation the Ritz received from Expedia and they told me this is not uncommon with reservations coming through Expedia. I showed them my email confirmation of what was included in the price I paid and they honored it. But, just a hassle you don't want to deal with when you're paying top dollar for a hotel room.
5 out of 5
Recommended
by A verified traveler

Excellent Service and Amenities

Posted Aug 11, 2014 on Hotels.com
No complaints- excellent in all areas but very expensive
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Jul 8, 2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by Vickiefrom Texarkana, AR

Nice downtown hotel

Posted Jun 2, 2014
Pros: The service was excellent!
Cons: Cleaner floor around bed.
Location: Lots to do within walking distance.
Service was wonderful. Location good. All night room service.
5 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted May 13, 2014 on Hotels.com
4 out of 5
Recommended
for Everyone
by The Ukrainianfrom Singapore

Great hotel and location

Posted Apr 26, 2014
Pros: The service was very good
Cons: Facilities could be refreshed, renovated
Location: Right in the downtown, good and convenient location
Great hotel and location. Stayed there overnight and it was a very positive experience. Staff is very friendly and attentive to details. The facilities are a bit old however. A bit on the pricey side for a relatively old hotel.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Apr 20, 2014 on Hotels.com