Ratings based on 67 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, Texas

Nice and relaxing!!!

Posted Apr 28, 2015
Great staff. Stayed for a stay-cation. Enjoyed the room service! The staff is at the top too!
5 out of 5
Recommended
for Everyone
by A verified traveler

Outstanding staff

Posted Mar 31, 2015
The hotel was very pleasant. The staff was outstanding.
5 out of 5
Recommended
for Everyone
by A verified traveler from C

Great hotel. Loved it!

Posted Mar 27, 2015
Came here with the family. Very comfortable, great breakfast, and a very well equipped gym.
5 out of 5
Recommended
for Getaway With Friends
by jennifer from Tyler

The Ritz rocks!!

Posted Mar 3, 2015 on Hotels
My girlfriends and I were suppose to fly to Savannah for a girls weekend. Our plans were cancelled because of bad weather. We were so disappointed but decided to head to the Ritz for the weekend instead. They didn't let us down!! The hotel is beautiful but what makes it amazing is the service. Everyone we came in contact with went above and beyond. The spa is especially wonderful!! The best massage and facial I have ever had and Shirlee the spa concierge was the best. I am so thankful that what could have been a disappointing trip was one of the best girl trips we have ever had. Thank you to everyone at the Ritz who made our stay so pleasant.
1 out of 5
Recommended
for Families
by Tammy from Newport Beach

Disappointment

Posted Mar 3, 2015 on Hotels
I frequent the ritz Carlton whenever I travel but this Ritz Carlton by far has been the worst experience. I paid top dollar to stay at a lavish and more comfortable hotel but it felt more like I stayed at a Sheraton. I was so disappointed I checked out a day earlier and stayed at another hotel, paid less and it was in top condition. It was such a disappointment.
5 out of 5
Recommended
for Couples
by Nicole from Fairview, TX

Putting on the Ritz

Posted Mar 2, 2015 on Hotels
Stranded in ice storm in Dallas, was just perfect.
2 out of 5
Recommended
for Couples
by Glenn from Dallas, TX

Dallas Ritz - Not Living Up To Ritz Experience

Posted Feb 24, 2015 on Hotels
My wife and I just celebrated our anniversary, part of which was a night at Ritz-Carlton in Dallas. I've been a customer of theirs before, albeit in different locations. To sum it up, our experience was lack luster. A select few items that we encountered: 1) Guest Relations: I had arranged for flowers which the Ritz insisted be through their florist. Flower never showed up, took ages to get a status, eventual excuse was that the florist never delivered them. My expectation is that when such an arrangement is made, it is the organizations responsibility to get it done, follow-up (ahead of time) if there are issues, and otherwise find an acceptable alternative. None of these things was accomplished. 2) Room: Very nice room, spacious, up to the mark except for a non-working refrigerator. Once again, when you're in a high-cost accommodation you expect that these details are not overlooked. 3) Fearing's Restaurant: Tried twice to call and make reservations, after numerous rings went to v-Mail and pointed us to a website to make reservations, far from high touch. I could go on but, those are the three main issues. I've responded as such to the Gallup Survey, I've asked them to call, not holding my breath. This seems like it's isolated to the Dallas location, my experiences with their other properties have not been the same.
3 out of 5
Recommended
for Getaway With Friends
by jennifer from Houston

Fine but not great

Posted Jan 12, 2015 on Hotels
The staff was not as service friendly as other ritz Carlton hotels I have visited
Comment from Hotel Management
Mar 21, 2015 by Roberto, Hotel Management
Dear Jennifer, Thank you so much for taking the time to share your experiences with us. I am delighted that you are impressed with your prior stays at The Ritz-Carlton. I am very disappointed to learn that our Ladies and Gentlemen did not exceed your expectations. Please accept my sincere apologies. I will discuss what happened with our team to ensure that we make the required improvements. Best regards, Roberto van Geenen General Manager
5 out of 5
Recommended
for Couples
by Tom

This traveler left a rating score only Posted Dec 3, 2014 on Hotels
5 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Nov 3, 2014 on Hotels