Ratings based on 434 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jun 15, 2015
Nice room, nice looby, and a good equiped gym. Helpfull stuff, altought seems they arnt very familiar with the restaurants arround the hotel or better said with the distanced
5 out of 5
Recommended
for Everyone
by A verified traveler from Mexico

Great!!

Posted Jun 1, 2015
The room was very confortable and the staff exeptionally nice!!!!
4 out of 5
by A verified traveler from New York, NY

OK hotel

Posted May 19, 2015
The service was great but there are certain amenities you expect from a "Westin" I did not get, such as a in room fridge.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Great location & price

Posted May 19, 2015
Pros: The a/c in the room wasn't working very well. The hotel staff sent their engineer to the room, he was there within 5 minutes to fix it & he did!
Cons: the rooms are dated My hot water for the shower wasn't very hot. I mentioned it to the front desk attendant- I'm sure they will take care of it
Location: Very easy access to I-75 & 635. I was there for the SMU graduation and it was a perfect location. Very close to wonderful shopping.
The location of this hotel was perfect. I needed to be close to central Dallas and this hotel was very easy to get to where I was going. It is a bit dated however and could use some sprucing up. I have stayed in lots of hotels and this one is an older facility and it shows.
4 out of 5
Recommended
for Everyone
by A verified traveler from Austin, TX

North central convenient location

Posted May 18, 2015
Pros: Love the heavenly bed. Got a great nights sleep.
Cons: TV was good, but most channels were still old-style NON-HD. They could do a simple upgrade.
Location: close to in-and-out burger which i thought was pretty exciting.
Needed overnight hotel, but wanted to focus on a really great rest before a long drive. This hotel fit the bill - ran a great special - is in a great location, close to Kuby's - and close to the highway.
4 out of 5
Recommended
for Everyone
by A verified traveler

good hotel in good location

Posted May 12, 2015
always love Westin hotels. they seem to be the best chain of hotels out there.
4 out of 5
Recommended
for Everyone
by A verified traveler from Big Spring TX

Posted May 12, 2015
Spent the night at the Westin after and evening at Medieval Times! The room was very comfortable. The staff were very friendly and very accommodating. They were very busy with 2 Weddings but still had time to take care of everyone there. On Sunday Morning, we got up after a great nights sleep and had a wonderful breakfast in the Café! I would recommend this Motel to anyone!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel near heart of Dallas

Posted Apr 16, 2015
Pros: Location is great. Modern look is refreshing.
Cons: USB ports need to be added to the room.
Location: Location is at intersection of 635 and 75 Central. Easy access to either highway.
Check in is easy; parking in the garage is convenient. The staff is friendly and helpful. Benihana Japanese steakhouse is walking distance. Room is clean and hotel is modern.
1 out of 5
by A verified traveler from Brooklyn, NY

Supposedly a 4 star hotel. Needs renovation.

Posted Apr 6, 2015
Pros: Location.
Cons: Everything.
When we checked into our room, we found it humid and muggy. The windows don't open so we couldn't even get fresh air. We lowered the air conditioner, trying to get some cold air into the musty room. The air handlers are old and in need of replacement. We thought about changing rooms, but the other room they showed us had the same problem. The comforter was old and fraying, the bathroom walls had water damage and stained counters. The towels were scratchy and uncomfortable, and maid service didn't even replace the complimentary coffee/tea and paper cups when they cleaned. Can't believe this was a Westin Hotel. I've had nothing but good experiences thus far with Westin, but this was unbelievable. It was a complete misrepresentation of the brand and it will hurt them.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice

Posted Apr 4, 2015
Love it and we always stay there since we found it