Ratings based on 420 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
by A verified travelerfrom New York, NY

OK hotel

Posted May 19, 2015
The service was great but there are certain amenities you expect from a "Westin" I did not get, such as a in room fridge.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Great location & price

Posted May 19, 2015
Pros: The a/c in the room wasn't working very well. The hotel staff sent their engineer to the room, he was there within 5 minutes to fix it & he did!
Cons: the rooms are dated My hot water for the shower wasn't very hot. I mentioned it to the front desk attendant- I'm sure they will take care of it
Location: Very easy access to I-75 & 635. I was there for the SMU graduation and it was a perfect location. Very close to wonderful shopping.
The location of this hotel was perfect. I needed to be close to central Dallas and this hotel was very easy to get to where I was going. It is a bit dated however and could use some sprucing up. I have stayed in lots of hotels and this one is an older facility and it shows.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Austin, TX

North central convenient location

Posted May 18, 2015
Pros: Love the heavenly bed. Got a great nights sleep.
Cons: TV was good, but most channels were still old-style NON-HD. They could do a simple upgrade.
Location: close to in-and-out burger which i thought was pretty exciting.
Needed overnight hotel, but wanted to focus on a really great rest before a long drive. This hotel fit the bill - ran a great special - is in a great location, close to Kuby's - and close to the highway.
4 out of 5
Recommended
for Everyone
by A verified traveler

good hotel in good location

Posted May 12, 2015
always love Westin hotels. they seem to be the best chain of hotels out there.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Big Spring TX

Posted May 12, 2015
Spent the night at the Westin after and evening at Medieval Times! The room was very comfortable. The staff were very friendly and very accommodating. They were very busy with 2 Weddings but still had time to take care of everyone there. On Sunday Morning, we got up after a great nights sleep and had a wonderful breakfast in the Café! I would recommend this Motel to anyone!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel near heart of Dallas

Posted Apr 16, 2015
Pros: Location is great. Modern look is refreshing.
Cons: USB ports need to be added to the room.
Location: Location is at intersection of 635 and 75 Central. Easy access to either highway.
Check in is easy; parking in the garage is convenient. The staff is friendly and helpful. Benihana Japanese steakhouse is walking distance. Room is clean and hotel is modern.
1 out of 5
by A verified travelerfrom Brooklyn, NY

Supposedly a 4 star hotel. Needs renovation.

Posted Apr 6, 2015
Pros: Location.
Cons: Everything.
When we checked into our room, we found it humid and muggy. The windows don't open so we couldn't even get fresh air. We lowered the air conditioner, trying to get some cold air into the musty room. The air handlers are old and in need of replacement. We thought about changing rooms, but the other room they showed us had the same problem. The comforter was old and fraying, the bathroom walls had water damage and stained counters. The towels were scratchy and uncomfortable, and maid service didn't even replace the complimentary coffee/tea and paper cups when they cleaned. Can't believe this was a Westin Hotel. I've had nothing but good experiences thus far with Westin, but this was unbelievable. It was a complete misrepresentation of the brand and it will hurt them.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice

Posted Apr 4, 2015
Love it and we always stay there since we found it
2 out of 5
by A verified travelerfrom Dallas, TX

NOT a 4 star hotel

Posted Mar 29, 2015
Pros: Price, lobby, and check-in staff
Cons: Room decor and cleanliness
Location: Near 635 and 75.
We have always been pleased with the Westin brand and considered it on par with other 4 star hotels, such as Hilton. This Westin did not live up to expectations. The lobby itself is updated and clean. Check-in was a breeze, and staff was pleasant. The room, however, was a different story. We were on the 14th floor, and the hallway felt dingy and old. There were a lot of scuffs on the doors and walls. The room was just nasty. The decor was what you would expect to find at a circa 1980 Hampton Inn-- old flowery pattern curtains, popcorn ceilings, outdated wall art. The only "Westin" things were the bedding and shower head. The bathroom floor was sticky when we arrived. The toilet seat--while I believe had been cleaned--showed old scratches and staining. When we first arrived, we went to turn on the TV and couldn't get it to work. We were getting ready to leave for dinner, and I called to complain. I was incredibly annoyed that we were already having a problem within 5 minutes of being in this gross room. They did send up engineering pretty quickly and the problem was remedied. When I took a shower and the mirror fogged up, I saw that someone had previously written on the mirror, and message showed up. Clearly the mirror had not been cleaned. The parking garage is a bit of a mess. The spaces are quite small for a large SUV. We also couldn't get the elevator to go to upper floors. Not sure what was going on there. We did not encounter any problems with finding a space.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Texas City, TX

Very nice and comfortable

Posted Mar 16, 2015
My stay was very pleasant. The bed is to die for, I am considering buying a westin bed for my home! The staff was very friendly and helpful. The only negative thing was that my room didn't come with a mini fridge. Seeing as I was there for a few days, that would have definitely been helpful. I will definitely stay again if I visit Dallas again.