Ratings based on 540 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Texas

Poor management!

Posted Jan 8, 2015
First, the sink in the bathroom was completely stopped up. We called down about 6pm to report it and told them we were on our out to dinner and a show, so they had several hours to have someone come in and fix it. But, we get back to the room after midnight and it was still full of standing water. We called back to complain and told them we were going to bed and to get someone up in the morning. We get in bed to discover that one of the pillows smelled like someone's perfume! The rest smelled laundered, but they had missed changing one of the covers on the bed pillows! Gross! We had late check out the next day but NO ONE ever came to fix the sink. And when we complained at the front desk all we got was a weak "sorry" from the board desk clerk. This is supposed to be one of the nicer hotels in Dallas but it's very poorly managed and not worth the money!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Paris, tx

Excellent hotel, you can walk down to the galleria

Posted Jan 7, 2015
The staff was excellent, we had the best Champaign and cupcakes for our 28 anniversary sent to the room. We could go shopping, watch the ice skaters, or eat at nice restaurants all located at the hotel front door, we will be returning soon.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Odessa, TX

A wonderful night's stay in the Galleria!

Posted Jan 3, 2015
Pros: The overall atmosphere of professionalism and cleanliness. The staff is so friendly. You feel like they really do care.
Cons: Can't think of anything.
Location: So much shopping!! Ice skating rink outside your door. Allen outlets, IKEA, Grapevine, Medieval Times, Magic Time Machine...all just a short drive.
We have stayed at this hotel numerous times. My whole family loves it because I can shop till I drop and they can walk back to the hotel room any time they are ready. Lots of restaurants/fast food to choose from and stores and activities for the kids make it fun for everyone. There's practically no need to ever leave the hotel. The hotel itself has always been immaculate and the valet attendees are always friendly and soooo professional. Check-in is always a breeze and the pool area is top-notch! I need white-glove clean, my husband needs hassle-free, and my daughter needs fun. This hotel does it all!!! Every time we request our vehicle and board with the assistance of valet, my daughter (11 y.o.) says, "I feel like we're rich!" We may never be rich, but we can definitely pretend each time we stay here! So worth saving up for a stay at this hotel. A great place to make memories.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom dallas

Friendly staff and greet service

Posted Jan 3, 2015
Was looking for a family friendly stay that my kids would enjoy and that wouldn't be too pricey. The kids enjoyed shopping, ice skating, movies and mini bar. Location was great close to downtown and other attractions.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Gto

Excelente

Posted Dec 26, 2014
Excelente ubicación, diseño, instalaciones y trato !!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Dec 23, 2014
very good location for shoppers. Hotel is part of Galeria Mall. Rooms are clean and comfortable
4 out of 5
Recommended
for Everyone
by A verified travelerfrom W

Good hotel, be wary for extra charges

Posted Dec 19, 2014
We stayed at the Westin Galleria for my daughters birthday. We got there a few hours before check in and parked ourselves. The beds were comfortable. We slept well. It was so nice to walk out into the mall at any time without having to drive there. I was highly annoyed when I recieved an email letting me know if be charged for valet parking that we didn't use. When I said something about it it was refunded but she refunded it to the wrong room first so I had to go back to get it re refunded. I'm not really sure why we were charged to begin with. overall the stay was nice and my daughter had a blast.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 15, 2014
the hotel is located at a prime mall. very Convenient. would recommend this hotel to anyone.
5 out of 5
Recommended
for Couples
by Jasonfrom Tyler

Loved it! Can't wait to go back!

Posted Nov 18, 2014 on Hotels.com
My wife and I were thrilled to get away for the weekend and the Westin didn't diaappont. Fantastic service and fantastic room. Can't wait to go back!
3 out of 5
Recommended
for Couples
by Cathyfrom Houston

Nice location but terriable service!

Posted Nov 17, 2014 on Hotels.com
The hotel is in a great location and rooms are in good condition. But the service was the worst in simliar hotels. We stayed waited for checking in over 10 min until the front desk people stopped their chatting witb each other(first i thought it is a guest and a front desk emplyee, then realized they both worked there). There are different groups stayed there during the weekend i was there, the lobby was always mess and packed, the conceiger can nog be seen, and the MOD manager standing at the lobby corner don't want to be bothered. Tried to get food, but tve restaurants were understaffed on a friday, after 20 min waiting at 6pm, we left to go somewhere else.