Ratings based on 474 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 12, 2014
When arriving, the staff at the counter seemed annoyed I have arrived. When I got check in they gave me my room key and called for the next customer. Never being at this hotel, it would of been nice to get directions on where to get to my room. When leaving the hotel, I had a bag I would like to check because I have a conference for half the day. I asked for help, to check my bag....30 minutes later my bag was finally checked. The hotel room was very nice; however the sink would not drain properly. This had to be notice by the cleaning staff, but I guess no work order was entered into the system. Overall the hotel is very nice, but I think there needs some attention to the staff and the overall experience of the hotel.
3 out of 5
by A verified traveler from AZ

Needs to be re-done!

Posted Jul 20, 2014
Pros: convenient to the mall
Cons: new beds, new carpet, new tv's, more charging outlets next to the bed, a coffee maker
The bed is old and uncomfortable, the tv is also old and has poor viewing quality. There are no outlets next to the bed, poor lighting, the carpet was disgusting. The shower/bath tub faucets had problems.
4 out of 5
Recommended
for Everyone
by A verified traveler

Really enjoyed it.

Posted Jul 14, 2014
Everything was most satisfactory. Really a comfortable stay. Would recommend to anyone.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bedford, Tx

In town stay cation

Posted Jul 13, 2014
The hotel was beautiful and the staff exceptional! The concierge even sent us complimentary champagne and chocolate covered strawberries to help us celebrate!
5 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Jun 20, 2014 on Hotels.com
5 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Jun 17, 2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by Craig from Colleyville, TX

Posted Jun 16, 2014
This hotel has a great location for travel throughout the DFW area as well as being part of the Galleria Mall enabling you not to have to drive for entertainment or dining options
5 out of 5
Recommended
for Business Travelers
by John from RGV

Great hotel

Posted Jun 6, 2014 on Hotels.com
Hotel is everything you expect from a Westin property
3 out of 5
Recommended
for Shopping
by A verified traveler

This traveler left a rating score only Posted Jun 3, 2014 on Hotels.com
4 out of 5
Recommended
for Everyone
by ok fireman from r oklahoma

Nice and close to shopping

Posted Jun 2, 2014
Very nice accommodations, a little pricey, but worth it, when one is able to shop in one's own back yard. Room was up graded, for signing up for value points enabling us to have a corner view on the 18th floor, very nice.