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Reviews of Quality Inn

2.5 out of 5
Quality Inn
2106 Chattanooga Rd, Dalton, GA

Reviews

6.4
Rating 10 - Excellent. 131 out of 497 reviews" "
Rating 8 - Good. 95 out of 497 reviews" "
Rating 6 - Okay. 80 out of 497 reviews" "
Rating 4 - Poor. 85 out of 497 reviews" "
Rating 2 - Terrible. 106 out of 497 reviews" "

6.2/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Tami

Traveled with partner
Not in a good area. Old but renovated. Air conditioner/heater stunk up the whole place.
Stayed 1 night in Apr 2024

6/10 Okay

karen

Old
Stayed 1 night in Mar 2024

2/10 Terrible

Mitch

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
All you hear is the highway. Beds were ok. Room was clean. The drain on the sink was disconnected water went all over floor.
Stayed 1 night in Mar 2024

6/10 Okay

Angelica

Traveled with family
Disliked: Amenities
Not exactly what I expected does not look like the pictures it’s very dirty
Stayed 2 nights in Mar 2024

2/10 Terrible

jacquelyn

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The posting is false. The property is not connected to a convention center. The property is dated and feels unsafe. The front side is not being booked at all only the back. The trash of old room items is piled back there. I booked 2 rooms, my non-smoking room smelled like smoke. The door had gaps in it through which sunlight filtered in. I planned for my teenagers to have one room and I the other, but we didn't feel safe enough to do that. After, I killed a bug in the window and found black specks in the bed, we left. We stayed no more than an hour. They should be ashamed to not offer a refund for such a short, unsatisfactory experience. I just wasted my money. I drank a mountain dew and completed the rest of my trip. I certainly couldn't stay there.

10/10 Excellent

SHARON, Watertown

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside entrance was convenient. Could use sausage or other meat on breakfast.
Stayed 1 night in Jan 2024

8/10 Good

PHILLIP

Traveled with family
Liked: Cleanliness, staff & service
Fine check in. Room very cold and has not heated up adequately after 4 hours.
Stayed 1 night in Jan 2024

2/10 Terrible

Michael

Traveled with family
Said pet friendly- denied reservation with dogs
Stayed 1 night in Jan 2024

8/10 Good

Ernest

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Susan

Stayed 1 night in Jan 2024

10/10 Excellent

Kenneth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

HERBERT

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the middle of remodeling! When done it will be ok.
Stayed 1 night in Dec 2023

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price, clean… good amenities
Stayed 1 night in Dec 2023

2/10 Terrible

Paul

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

John

Stayed 1 night in Dec 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Paul

Disliked: Amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

Charles

Business traveler
Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

8/10 Good

Jacob

Stayed 1 night in Dec 2023

10/10 Excellent

Mason

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Susan

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked nothing about this place, checked in aeound 0130 and lefg around0600.
Stayed 1 night in Nov 2023

2/10 Terrible

Kendal

Disliked: Cleanliness, staff & service, property conditions & facilities
We checked in to the hotel around 1:30am. After taking a very long time to look up my reservation, I was given keys to one room that apparently already had someone in it and had to return to the front desk for another long process to get another room. We went to check the room out before unloading the car only to find several BUGS under the bed mattress. We immediately returned to the front desk and requested a refund as it was now after 2am and we needed to find a place with no bugs. There was also another customer at the front desk requesting a refund due to being assigned TWO different rooms with bugs. We were denied a refund and were told we could try another room but we did not want to waste time on another likely bug infested room so we left to find another hotel. Quality Inn has denied both our refund request in person and the request for a refund made through Expedia. They claim to have a no refund policy with NO exceptions…. including bugs in the rooms. DO NOT RECOMMEND.

4/10 Poor

Karman

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The lobby was the most updated. The room wasn't nasty, but certainly didn't feel clean, by any means. There were spider webs in the corners...there was a weird smell..and it just look like they "tried" to make it look updated. The concrete steps are in bad shape and infested with some kind of bugs. The breakfast was satisfactory. The fact that there was only 1 ice machine and its location, was quite inconvenient. Most likely wouldn't choose to stay here again.
Stayed 2 nights in Nov 2023

10/10 Excellent

Michael

Stayed 1 night in Nov 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
When i first arrived i was told that the hotel is currently under construction for remodel. I though ok, no problem. The first room i was given after driving around to the backside, we noticed the room door was wide open and a light was on in the back of the room. I assumed the bathroom light. I was alone with my daughter and was not comfortable entering the room in the dark on the backside of the hotel. The second room we were given was upstairs. We went up there door was closed but we noticed we could push it right open. The door would not latch or lock. The front desk clerk then offered a room that was just canceled and fully remodeled on the front side of the hotel. The clerk walked me to the room and there were tint roaches scurrying when we opened the door and turned the lights on. Needless to say, i #1 didnt feel safe there and #2 did not want to lay down among the roaches and possibly even bring them home.
Stayed 2 nights in Nov 2023

8/10 Good

Irving

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Roger

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for your money
Great room newly renovated. I enjoyed my stay with my family
Stayed 2 nights in Oct 2023

2/10 Terrible

Julio

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cable TV, not good channels. The sheets were very dirty, the room smelled very bad, the bathroom took a long time to fill the tank, my daughters woke up with pimples, bites, maybe the beds had fleas, I won't stay there again.
Stayed 2 nights in Oct 2023

2/10 Terrible

Oscar

Stayed 1 night in Oct 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and professional. Renovations will reallly help.
Stayed 1 night in Oct 2023
Response from Kathy on Oct 10, 2023
Thank you George, a positive review is always great to see. We look forward to serving you again in the future.

10/10 Excellent

Keith

The room rate was excellent, room was very clean and comfortable but without frills. Exterior seems to be under construction/repair. Otherwise perfect for getting a good nights sleep, shower and breakfast at a great price
Stayed 1 night in Oct 2023
Response from Kathy on Oct 10, 2023
Hi Keith, thanks for the positive review. Our staff works very hard and love to see these types of returns.. We look forward to see you again in future.

4/10 Poor

Carrie

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs extreme renovation.
This facility needs extreme renovation. There was an big gap between ceiling and wall in my room. You could see daylight all around the closed door. There was a huge dust covered spider web in the front corner of the ceiling. The tub had chips in the enamel and no stopper. There were stains running down the wall behind the mini-fridge I went to the store and purchased cleaners to clean and sanitize the room. I only stayed because my room was prepaid and I was not prepared to go somewhere else. Another visitor staying in the same hotel told me that their room had gaps in the ceiling also. I will never stay there again. Can't believe this is a Wyndham property! :-((
Crack in tub and missing plug
gap in ceiling and wall above door and window treatment
gap in ceiling and wall above door and window treatment
closeup of spider web in corner above door
Stayed 2 nights in Sep 2023
Response from Kathy on Oct 10, 2023
Hi Carrie, thank you for letting us know about your stay. My sincerest apologies that your room did not meet your standards. Renovations are in progress and these issues with be address. Once again thank you for your time and we hope to better serve you in the furture

10/10 Excellent

Oscar

Stayed 1 night in Sep 2023
Response from Kathy on Sep 21, 2023
thank you Oscar for letting us know about your stay. It is always nice to see a positive review. We look forward to serving you again in the future.

4/10 Poor

Juan, ocala

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty room stinks hard to sleep, cockrarach in the room, the faucets likinin the carpet. The mattress in bad shape in one side Stinks also. the carpet Stinks, dirty walls. Tisbis a ghetto hotel, chip and ugly, breakfast its a joke
Stayed 2 nights in Sep 2023
Response from Kathy on Sep 21, 2023
Thank you, Juan for letting us know about your stay. We apologize that your room did not meet your standards. We hope to better serve you in the future

4/10 Poor

Michael

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Sheets had stains.....niosy outside.....scared to death as there were "creepy" men hanging around outside drinking....terrified with these rooms on the outside and felt totally unsafe by not being inside a building. Felt as if it was easy to be broken into the room....Frightened all night & got no sleep..... Would have gone somewhere else but no rooms available.
Stayed 1 night in Sep 2023
Response from Kathy on Sep 21, 2023
Hi Michael, I am so sorry that you were frightened by our guest here working a construction sight, Please let the front desk know, at any hotel you go if you have issue with other guests. We will be happy to take care of the problem. We hope you have safe travels.

8/10 Good

janne

Traveled with partner
Disliked: Property conditions & facilities
Room was old. Had placed loose carpet squares down over tile. Slipping and moving didn’t even match. Sink faucet dripping. Bed was extremely hard., but you get what you pay for. I’ve stayed at Baymont before and nothing this run down.
Stayed 1 night in Sep 2023
Response from Kathy on Sep 21, 2023
Hi Janne, thank you for taking the time to let us know about your stay. We hope to be renovating very soon which will cover all your concerns, We hope to better serve you in the future.

10/10 Excellent

ERIC, Westerville

Stayed 1 night in Aug 2023
Response from Kathy on Sep 21, 2023
Eric, thank you for the positive review. They never get old. Thanks again and we look forward to seeing you in the future.

4/10 Poor

carlos

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Kathy on Sep 21, 2023
Carlos, thanks for taking the time to let us know about your stay. We apologize that your room did not meet your standards. We hope to better serve you in the future.

6/10 Okay

Taeuk

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Kathy on Aug 21, 2023
Taeuk, thank you for letting us know about your stay. My apologies that your room did not meet your expectations. We will be working diligently to bring that 6 up and hope to better serve you in the future.

10/10 Excellent

SUPER

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice outdoor pool. Love everything
Stayed 4 nights in Jul 2023
Response from Kathy on Aug 10, 2023
Thanks for taking the time to leave us a review. We are glad to see you took advantage of our amenities and look forward to your future visit with us! Thanks again, have a wonderful day.

8/10 Good

Mark

Stayed 1 night in May 2023
Response from Kathy on Aug 10, 2023
Thanks for taking time to leave us a review! We appreciate any feedback we get that can help us improve our hotel. We hope you allow us to better serve you in the future, thanks again we hope you have a wonderful day.

8/10 Good

RANDOLPH

Business traveler
Liked: Cleanliness, staff & service, room comfort
Hotel is very convenient and the young lady at the desk was very friendly and helpful. She is an asset to the Hotel. Rooms are a little dated but clean and comfortable.
Stayed 2 nights in Aug 2023
Response from Kathy on Aug 10, 2023
Randolph, thank you for taking the time to leave us a review! I will share your comments with my front desk clerk, who I am sure will be pleased with the compliment. We are so glad to hear you enjoyed your stay and look forward to your future visit with us! Thanks again, we hope you have a great day.

4/10 Poor

Luis

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Smelled like smoke, roaches, in the rooms, overall very dirty rooms and the shower/bathroom was disgusting. The only pleasant thing about the hotel was the attendant that checked us in.
Stayed 1 night in Jul 2023
Response from Kathy on Aug 10, 2023
Thanks for taking time to leave us a review, we really appreciate your feedback! We apologize for the condition of your room and would like to assure you we will be having a meeting with our housekeeping and reminding them of the quality we strive to give our guests. Thank you again, we hope you have a great day.

4/10 Poor

Marlon

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2023
Response from Kathy on Aug 10, 2023
Thanks for taking time to leave us a review. We apologize your stay did not meet your expectations and hope you allow us to better serve you in the future. Thanks again, we hope you have an amazing day.

6/10 Okay

Melody

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Dirty room
Front desk attendant was friendly and helpful. Room floors were dirty. Ice bucket had hair in it.
Stayed 1 night in Jul 2023
Response from Kathy on Aug 10, 2023
Melody, thanks so much for reaching out and telling us about your stay! We appreciate your feedback and assure you we will be having a meeting with our housekeeping and taking the necessary steps to avoid future occurrences. Thanks again, we hope you have a wonderful day.

10/10 Excellent

meria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable, ac wasn't working but they came and fixed it quickly.
Stayed 1 night in Jul 2023
Response from Kathy on Aug 10, 2023
Thanks for taking time to leave us a review. We appreciate your feedback and are happy to hear our staff was able to resolve the issue quickly. Thanks again, we look forward to your next stay with us and hope you have a great day!

6/10 Okay

Paul

Stayed 1 night in Jul 2023
Response from Kathy on Jul 26, 2023
Thanks for taking time to leave us a review! We apologize your stay did not meet your expectations and hope you allow us to better serve you in the future. Thanks again, we hope you have a great day.