Lobby

Reviews of Country Inn & Suites by Radisson, Dalton, GA

2.5 out of 5

Reviews

8.0

Very Good

Rating 10 - Excellent. 384 out of 1001 reviews" "
Rating 8 - Good. 328 out of 1001 reviews" "
Rating 6 - Okay. 161 out of 1001 reviews" "
Rating 4 - Poor. 91 out of 1001 reviews" "
Rating 2 - Terrible. 37 out of 1001 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Margi

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Staff was polite- no complaints there, but the facility was dated and dingy for the price point. One bed appeared as if it may have been slept in, but we weren’t sure. Surfaces were sticky. There were hairs on bathroom surfaces.
Stayed 1 night in Apr 2024
Response from Manager on Apr 16, 2024
Hello Margi, Thank you for sharing your feedback with us. We appreciate your kind words about our staff. We take all comments seriously and will address your concerns accordingly to improve our services. Please feel free to reach out to our management team for further assistance.

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Nice value and good breakfast.
Stayed 1 night in Apr 2024
Response from Manager on Apr 11, 2024
Hello Frank,We are pleased to hear that you enjoyed the value offered at our hotel as well as our breakfast selection. Your positive feedback is greatly appreciated.

6/10 Okay

Travis

Liked: Staff & service
My wife had bed bug bites when we returned home. The rest of the property appeared clean and the breakfast was nice.
Stayed 1 night in Mar 2024
Response from Manager on Apr 7, 2024
Hello Travis,We appreciate your feedback on your recent stay with us. We consistently uphold high cleanliness standards throughout our property. We encourage you to reach out to management directly to discuss your experience further. Your satisfaction is important to us and we value the opportunity to address any concerns.

8/10 Good

Shana

Traveled with family
Liked: Cleanliness, staff & service, amenities
The bed was comfortable and staff were very friendly. Some updates could be made, it’s pretty dated, but this place was fine for a comfortable bed to rest your heads.
Stayed 1 night in Mar 2024
Response from Manager on Apr 2, 2024
Hello Shana,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our bed comfortable and our staff friendly. We appreciate your suggestions and will consider them for future improvements. We hope to welcome you back for another comfortable stay in the future.

8/10 Good

Amy

Traveled with family
Liked: Staff & service, amenities
A
Stayed 1 night in Mar 2024
Response from Manager on Apr 2, 2024
Hello Amy,Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. We look forward to hosting you again.

10/10 Excellent

Dan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice place to stay
Stayed 1 night in Mar 2024
Response from Manager on Mar 31, 2024
Hello Dan,We are pleased to hear that you found our hotel to be clean and enjoyable during your stay. Your positive feedback is greatly appreciated. Thank you for choosing our hotel, and we hope to welcome you back in the future.

4/10 Poor

John

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
expedia has property listed at 8 stars it should be 6 or less water leaks on ceiling tub didnt drain , looked like small blood stains on drapes ,room smelled.. overall dirty, would not have booked with the correct rating
Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello John, We regret to hear about your experience and apologize for any inconvenience caused during your stay. Your feedback is valuable in helping us improve our service standards. We recommend contacting management directly to address your concerns. Thank you for sharing your comments with us.

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good. Hdcp accessible was okay, but walkin shower would be better.
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Ronald, Thank you for sharing your feedback with us. We appreciate your insights on the accessibility features and will take them into consideration for future improvements. Your input is valuable to us in enhancing the guest experience.

6/10 Okay

Julie

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
rundown
Stayed 2 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello Julie, We appreciate your review and regret to hear about your experience. Feedback helps us improve, and we value your input. Should you wish to discuss your stay further, please contact our management team directly. Thank you for choosing to stay with us.

10/10 Excellent

Laura

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Everyone here was super lovely, it is a small but great little hotel!
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Laura,We are delighted to hear that you found our staff to be welcoming during your stay at our hotel. We take pride in providing a cozy and wonderful experience for our guests. Your kind words are greatly appreciated, and we hope to welcome you back in the future.

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast, easy and plenty of restaurants to choose from.
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Ryan,We're glad you found our location convenient for dining options during your stay. We appreciate your feedback and hope you had an enjoyable experience. Thank you for choosing to stay with us!

8/10 Good

Melissa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfy rooms. Great pool for kids. Great options for breakfast. Would stay there again.
Stayed 1 night in Jan 2024
Response from Manager on Feb 9, 2024
Hello Melissa,Thank you for sharing your positive experience! We're thrilled to hear that you found our rooms clean and comfy, and that our pool and breakfast options were great for your family. We would be delighted to welcome you back in the future for another enjoyable stay.

2/10 Terrible

Claudia

Business traveler
Disliked: Staff & service
I am currently housing 8 of my work associates at this hotel and several of them have complained they have had issues with theft in their rooms. Personal belongings and luggage/bags rifled through by housekeeping. Many of them are missing things from their bags and their personal belongings are left in disarray. Front desk has offered to reimburse them, but the issue is that it has happened on multiple occasions and they think money is going to fix the issue of broken trust between our team and theirs. We are not interested in being reimbursed, we are just waiting for our booking to expire, since they will not refund the balance if they move now. I will then move my team to a more honest and reputable establishment. I have called several times to get the issue resolved but I am always told there is no manager on call to authorize my refund. I spoke to Sandy from housekeeping who assured me the video was being reviewed for the rooms in question and a manager would call me as soon as they came on shift... it has now been over 48 hours since the initial report and 24 hours since my last call and there has been no follow up from the hotel. As a matter of fact I know no one will call because no one I spoke to ever bothered to ask for my name, company name, phone number or email address where I could be reached.I had planned to house 12 associates here for a 12 week period but I will be taking my guys and my business to a more reputable and honest establisment. Shame.
Response from Manager on Jan 25, 2024
Hello Claudia, Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused during your stay. We take the security and satisfaction of our guests very seriously, and we will address this matter with the utmost urgency. We encourage you to contact our management team directly, as they are best equipped to discuss and address your concerns. We appreciate your feedback and will be taking the necessary steps to ensure incidents like these do not happen again in the future.

8/10 Good

Becky

Traveled with family
Liked: Staff & service
We were traveling to Florida from Wisconsin and needed to get a good nights sleep and it worked out perfectly. The hotel looks like it is being renovated a little at a time and what was done looks great! Breakfast was very good. Love all the warm items. Will stay again.
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Becky,Thank you for choosing our hotel for your recent stay. We are glad to hear that you had a good night's sleep and enjoyed our renovated areas. It's delightful to know that you loved our breakfast selection, especially the warm items. We appreciate your kind words and look forward to welcoming you back on your next visit to Florida.

10/10 Excellent

Misty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Manager on Jan 17, 2024
Hello Misty,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. We hope to welcome you back soon for another exceptional stay.

8/10 Good

JESSICA

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was welcoming, and cozy. It’s an old property, older furniture, but well maintained and functional. The room was spacious, beds are comfortable. Pool is great. Breakfast was good.
Stayed 1 night in Jan 2024
Response from Manager on Jan 12, 2024
Hello JESSICA, Thank you for taking the time to share your experience at our hotel. We're delighted to hear that you found our property welcoming and cozy. Our team takes pride in maintaining our older furniture to ensure it remains functional for our guests. We're glad you enjoyed the spacious rooms and comfortable beds, as well as the great pool and good breakfast. We hope to welcome you back again in the future for another enjoyable stay.

10/10 Excellent

Lorilee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 9, 2024
Hello Lorilee,We're thrilled to hear that you had a fantastic experience at our hotel! We strive to provide exceptional service and it's rewarding to know that we met your expectations. If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future!

6/10 Okay

Barbara

Traveled with family
Disliked: Cleanliness
I’ve stayed here a few times in the past and haven’t had an issue but was very disappointed this visit. When I entered my room and opened the bathroom door, it reeked of cigarette smoke. When I asked to be moved, they could not accommodate me and handed me a can of an odor eater. My concern was that the cleaning crew had to be aware of the problem and should have been resolved before anyone was given that room. The response was…it happens. Not acceptable.
Stayed 1 night in Dec 2023
Response from Manager on Dec 31, 2023
Hello Barbara,Thank you for sharing your feedback regarding your recent stay at our hotel. We apologize for any inconvenience you experienced with the cigarette smoke odor in your room. While we understand your disappointment with not being able to accommodate a room change, we will certainly address your concerns with the cleaning crew to ensure that this issue does not happen again in the future. We strive to provide a comfortable environment for all our guests and appreciate your understanding.

10/10 Excellent

Roger

Stayed 3 nights in Jun 2023
Response from Manager on Nov 26, 2023
Hello Roger,We are thrilled to receive a perfect rating from you! We strive to provide exceptional service and create memorable experiences for our guests. Please feel free to reach out to us if you have any further feedback or if there is anything else we can do to make your next stay even better. We can't wait to welcome you back!

8/10 Good

Dave

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Things were good except there was water in the bottom of the refrigerator so we did not use it. Not sure where it came from but not a big deal for us.
Stayed 1 night in Nov 2023
Response from Manager on Nov 15, 2023
Hello Dave,Thank you for sharing your feedback with us. We appreciate your positive comments about your overall experience. We apologize for the issue with the water in the refrigerator. We will address this with our housekeeping team to ensure it doesn't happen again in the future.

10/10 Excellent

Rob

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 12, 2023
Hello Rob,Thank you for taking the time to leave your review. We are glad to hear that you had such an exceptional experience during your stay with us. Our team works hard to ensure all our guests have a memorable stay, and we appreciate your positive feedback. Should you ever return to our city, we would be delighted to host you again.

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight
Absolutely gorgeous lobby. Room was very clean and the room we had 2 queen beds and a pull out couch that was excellent for our family.
Stayed 1 night in Oct 2023
Response from Manager on Oct 28, 2023
Hello Sarah,Thank you for your kind words about our lobby and clean rooms! We're thrilled that our accommodations were perfect for your family's needs.

8/10 Good

Tom

Stayed 1 night in Sep 2023
Response from Manager on Oct 19, 2023
Hello Tom,Thank you for your positive feedback! Is there anything I can assist you with during your stay?

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on Sep 26, 2023
Hello Claudia,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice, the room and property was almost spotless. Breakfast was very good with many options to choose from.
Stayed 1 night in Sep 2023
Response from Manager on Sep 24, 2023
Hello Jason,Thank you for taking the time to share your comments regarding our staff and breakfast. We hope you will return so that we can provide you an even superior experience.

8/10 Good

George

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 14, 2023
Hello George,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 Good

Yasmin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the two bedroom suite with living room and kitchen (it has three beds altogether and each one of us space. Breakfast was good too.
Stayed 4 nights in Sep 2023
Response from Manager on Sep 14, 2023
Hello Yasmin,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our breakfast as well as our room. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was awesome. I will definitely recommend this hotel to family and friends.
Stayed 1 night in Sep 2023
Response from Manager on Sep 8, 2023
Hi Valerie,Thank you for being a guest with us and taking the time to share your experience. We are so happy you enjoyed our clean accommodations and friendly services. Your recommendation is truly appreciated. Looking forward to having you back for a future stay.

6/10 Okay

Brad

Traveled with family
Disliked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Manager on Sep 7, 2023
Hello Brad,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 Excellent

Ruby

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Aug 26, 2023
Hello Ruby,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location for travel
Response from Manager on Aug 13, 2023
Hello Amy,On behalf of our entire staff, we thank you for your business and for your comments regarding our location. We hope you will return so that we can provide you an even superior experience.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Manager on Aug 2, 2023
Hello John,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

6/10 Okay

Terra

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not what I was expecting.
The property was beautiful. The lobby area had a fireplace and seating area. The woman at the front desk was amazing (due to bad weather, I called prior to checking in and she assured me there would not be a problem with when we arrived). We had a larger room with a living area (2 queen beds and a sofa sleeper). The room in general was very spacious (nothing felt cramped) and it had nice furniture/pictures/decor. Everything was fantastic until we closed the door to our room and I noticed a large, dead cockroach behind the door. I then went into the bathroom and there was a smaller roach crawling up the side of the bathtub. The ceiling in the bathroom was drop tile, and right above the toilet, was a dead cockroach that had gotten trapped under one of the tiles. The bathroom sink either drained extremely slow or was clogged. There were also food crumbs on the living room floor.
Stayed 1 night in Jul 2023
Response from Manager on Jul 25, 2023
Hello Terra, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

10/10 Excellent

Ryan

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk ladies were dolls just absolutely precious souls and such a delight! They made check in a breeze!
Stayed 1 night in Jul 2023
Response from Manager on Jul 23, 2023
Hello Ryan,Thank you for sharing this honest review and feedback about our front desk. We hope to see you again to deliver you with a 5 star experience.

8/10 Good

Sara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on Jul 19, 2023
Hello Sara,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 Terrible

Patrick, Apex

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I accidentally booked this hotel on Expedia same day instead of next night. Five minutes later they wouldn’t refund even though I was checking in the next day and was rebooking. Management didn’t want to give up the nightly rate and refund. Expedia was not helpful either.
Stayed 1 night in Jul 2023
Response from Manager on Jul 19, 2023
Hello Patrick,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

4/10 Poor

Verified traveler

Disliked: Room comfort
Tired and loud
Tired hotel. Very loud at night as right next to the highway. It’s worth spending a little more to stay at the Hilton Garden Inn down the street.
Stayed 1 night in Jun 2023
Response from Manager on Jul 22, 2023
Dear Guest,Thank you for sharing your experience with us. We appreciate the input referring to our hotel. Your voice is very valuable to us and we hope you will return on your next travels.

10/10 Excellent

Sally

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visit these guys
Great stay! Comfy and clean. Friendly staff.
Stayed 1 night in Jul 2023
Response from Manager on Jul 18, 2023
Hi Sally,Thank you for sharing how you have enjoyed our friendly hospitality and accommodations. I am thrilled to know we have met your expectations and to know our location worked well for your plans. We are incredibly happy to learn that your stay was so peaceful, and we hope to see you again.

10/10 Excellent

Shahera

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on Jul 22, 2023
Hello Shahera,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and stay
Excellent hotel and hospitality, very clean.
Stayed 3 nights in Jul 2023
Response from Manager on Jul 16, 2023
Hello Robert,We appreciate the time you have taken to bring to our attention your feedback with regards to our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

10/10 Excellent

Jarrett

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quick and easy check in
Stayed 1 night in Jul 2023
Response from Manager on Jul 16, 2023
Hello Jarrett,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our hotel. We hope to see you again in the future.

10/10 Excellent

Mary Ann

Stayed 1 night in Jul 2023
Response from Manager on Aug 5, 2023
Hello Mary Ann,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on Jul 15, 2023
Hello DAVID,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

Laurie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Jun 2023
Response from Manager on Sep 2, 2023
Hello Laurie,We appreciate the time you have taken to bring to our attention your feedback with regards to our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 7 nights in Jul 2023
Response from Manager on Jul 15, 2023
Hello Andrew,Thank you for being a valued guest and for providing us the feedback regarding our hotel. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

10/10 Excellent

Adam

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was in a great area for accessibility. Everyone was very friendly and helpful 🙂
Stayed 1 night in Jul 2023
Response from Manager on Jul 15, 2023
Hello Adam,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our area. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

10/10 Excellent

Chad

Stayed 1 night in Jul 2023
Response from Manager on Jul 15, 2023
Hello Chad,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Chad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Manager on Jul 5, 2023
Hello Chad,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

4/10 Poor

Phyllis

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms was very dingy, boarderline dirty. I was afraid to put my backpack in the chair, it was red with dirty marks all over it. The carpet was worn and dirty and there was no water pressure. Lastly, the outlets didn’t work. For $150 a night, I expected better.
Stayed 1 night in Jun 2023
Response from Manager on Jun 30, 2023
Hello Phyllis,I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

10/10 Excellent

Jonathan

Stayed 3 nights in May 2023
Response from Manager on Jul 19, 2023
Hello Jonathan,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.