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Reviews of Hotel Schloss Durnstein

5 out of 5
Hotel Schloss Durnstein
Dürnstein 2, Durnstein, Lower Austria

Reviews

9.2

Wonderful

Rating 10 - Excellent. 64 out of 90 reviews" "
Rating 8 - Good. 20 out of 90 reviews" "
Rating 6 - Okay. 2 out of 90 reviews" "
Rating 4 - Poor. 0 out of 90 reviews" "
Rating 2 - Terrible. 4 out of 90 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

paula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel. Relaxing, great pool and restaurant
Stayed 2 nights in Apr 2024

10/10 Excellent

Milan

Stayed 1 night in Sep 2023

10/10 Excellent

Magnus

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

8/10 Good

samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was very good with 2 exceptions: 1. the bathroom does not correspond to the hotel level. 2. very poor internet connection
Stayed 3 nights in Sep 2021

10/10 Excellent

Roch

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique location in Durnstein, views from the restaurant terrace are incredible, very friendly hotel.
Stayed 1 night in Sep 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful castle to stay......
We enjoyed our stay very much, ,most of the staff are very accommodating, especially Peter from the restaurant and Leona from the Reception. The Schloss is a beautiful castle built on an amazing position, of course it being an old building there are always little problems here and there, but nothing that can spoil such a special locale. It is worth the splurge.
Stayed 4 nights in Jul 2020
Response from Family Thiery on Aug 15, 2020
Thank you very much for your review! We would love to welcome you again once! Yours family Thiery

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location excellent. Wine cellar for wine tastings. Decor in rooms is dated and needs to be replaced.
Stayed 2 nights in Sep 2019
Response from Family Thiery on Oct 1, 2019
Thank you very much!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The setting and the property are excellent. Service is second to none, pool is exactly
Stayed 2 nights in Jul 2019
Response from Family Thiery on Aug 25, 2019
Thank you very much for your great review. We would love to welcome you again! Yours, Family Thiery

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite well maintained. Service is very good.
Stayed 1 night in Aug 2019
Response from Family Thiery on Aug 18, 2019
Thank you very much! With best regards, Family Thiery & Team

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
It is a very good hotel with history, very nice view from hotel terrace and the outdoor pool is very lovely. However, there is service improvement needed. We have had our breakfast, but the waitress didn’t inform us that there is also warm order to kitchen available. But otherwise, we loved this place, there is lot small things have been taking care very well for little traveler like our 8 years boy ...
Stayed 1 night in Jul 2019
Response from Silvia on Jul 26, 2019
Thank you very much for your valuation. Only things like that help us to get better! We are very happy that you enjoyed your stay with us. At the breakfast we do have usually on the tables a small menu with the warm dishes, which you can order. But we also told our breakfast ladies to ask the guests, if they also want hot dishes. We would love to welcome you again! With best regards, your Family Thiery

8/10 Good

COLETTE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was a nice hotel but very pricy and not great value for the rate we paid
Stayed 2 nights in Jun 2019
Response from Family Thiery on Jul 26, 2019
Dear Colette, We are really sorry, that you feel so. But with you it turns out that a bad rating is written much faster than a good one. You had made a Non Refundable booking and a week before you wanted to cancel one of two nights and get the money back. We have not refunded the money back to you, but this for extras, such as restaurant bills, counted. We still have the feeling that this was not enough for you and that you are disappointed. Yours, Family Thiery

2/10 Terrible

Cindi

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Manager raised his voice and argued with me
We stayed here for 3 nights at the end of a 3 week 40th anniversary trip. On the last night of our trip we returned to the hotel having eaten elsewhere and asked for a table on the terrace where we might enjoy a bottle of wine. There were many other diners and we were seated at a clothed table among them. We were not offered water, napkins, or a menu. After more than 45 minutes of trying to get the attention of the sommelier or manager (Christina Thiery, son of the palace owners) while others around us were being served, we finally waved our arms to get Mr. Thiery's attention and asked for a wine menu. More than 20 minutes more passed after he brought the menu -- my husband was angry and left for our room. 20 minutes passed and I finally said Excuse me! in a louder than usual voice and got the attention of the sommelier. I explained why we were unhappy and left then went by reception to register my complaint. I met Thiery at our room and he loudly demanded to know why we left. When I told him he accused me of lying - said we had only been there 10 minutes and wanted to know WHY WE HADN'T LET ANYONE KNOW WE WERE READY TO ORDER. Mind you, our every need had been tended to throughout our stay including other nights in the dining room. Mr. Thiery raised his voice throughout our conversation then stormed off. We paid close to $2K US for this abuse & still don't know why it happened. Was it because we are Americans? Or is Mr. Thiery just in the wrong line of work? Unforgivable.
Stayed 3 nights in Jun 2019

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relais and Chateau as it was supposed to be
We travel extensively around the world and when we are in Europe, we frequent stay in boutique hotel belonging to Relais and Chateaux. Schloss Dürnstein was a superb example how it was in the past and how physical plant of the 5 star old world hotel and service should be. Unfortunately, in the last 5-10 years most of the French and Italian 5 star properties were bought by corporations, that run it to the ground. The reason is simple: tourism is exploded and supply is smaller then demand. For this reason, a lot of properties are run down and do not cater to their guest as it was in the past. Not in Schloss Dürnstein. It is still privately own and they have tremendous pride in keeping it with all traditions of luxury of 5 star property. Rooms are updated, 2 well kept pools, breakfast is superb and service is excellent.there is nothing you will ask them that they will not try to help you with. What a breath of fresh air in such uncertain times. My compliments to the owner Christian and his sister. Definitely will return and spread the word.
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveler

Disliked: Staff & service
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in May 2019
Response from Hotel Schloss Dürnstein on May 21, 2019
Thank you for your rating our property. We are happy that you enjoyed your stay and would like to welcome you again soon. Yours Family Thiery & staff

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was amazing, but - we did not appreciate the attempt to sell us a room up-grade at check-in - this is not what I expect from this type of hotel - left a bad taste.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 3 nights in Apr 2019
Response from Silv on May 4, 2019
Thank you very much for your great review! We would love to welcome you again another time in our hotel. With warm regards, Family Thiery

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in a cute village. The staff was very friendly and professional. The breakfast was top-notch. And the hotel restaurant has a great terrace overlooking the Danube (and nice piano music when we were there). If you stay here, make sure to hike up to the ruined castle for great views of the valley. Takes about 30 minutes to get up there.
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning hotel, amazing village
This hotel was truly stunning with views out our window of the Danube. The staff at Reception was warm and accommodating, making us feel comfortable and cared for. BUT the restaurant staff, though attentive, were cold and off-putting. Also we were rather disturbed on our 2nd day to realize that a floor lamp was removed from our room. When we asked about it, we received no reason as to why or when this occurred. It made us feel somewhat insecure about our safety and privacy. The town and location made up for any negatives, though for the cost I think they could have been a bit more friendly in the restaurant, terrace and breakfast areas.

10/10 Excellent

Irina, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Irina
This hotel has everything you can dream of. The best hotel staff! Everyone on the front desk is very friendly, smart, funny and very helpful!!! Super clean! The Best Breakfast and the restaurant! You MUST go to the restaurant while you are staying in the hotel , you will love the food and the service. We would love to stay in this hotel again and will recommend the most beautiful hotel to our friend.
Stayed 3 nights in Sep 2017

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

8/10 Good

Shiloh, Oakland, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old world charm, if a little aged.
On the whole, we had a lovely stay and might even choose to visit this hotel again if we were to return to the area. The hotel could use some updates however. It's a nice, old European hotel. Very good service and staff.

8/10 Good

Diane, Atlanta, Ga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wachau Valley treasure
Stately estate in beautiful little town on the Danube. Old world charm and character.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An absolutely beautiful hotel in a very charming town.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Great tips on where to visit in the area and excellent food at the restaurant!
Response from General Manager on Aug 11, 2016
Thank you very much for your precious review. It is great to hear that you enjoyed your stay at our hotel and were satisfied with the services offered! It would be a pleasure to welcome you back one day and wish you all the best - Family Thiery & Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful view of the danube river.
enjoyed our stay. pleasant facilities. very comfortable
Response from Family Thiery and Team on Jul 4, 2016
Thank you very much for your positive feedback! This is always very motivating! Best regards

10/10 Excellent

Amanda Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was beautiful. We especially liked the shower and toilet in the wardrobe. We were greeted with a nice letter from the family and a plate of fruit. Then we enjoyed the wellness swimming pool and sauna with its beautiful architecture. We also enjoyed the lounge with schnaps and live piano playing after a nice dinner on the hotel terrace.
Response from Family Thiery and Team on Jul 4, 2016
Dear Ms. Amanda Lee, we very much appreciated reading through your review! All these nice words give us recognition and motivation to keep on our track! It would be a pleasure to see you again one day and we wish you all the best! Kind regards

10/10 Excellent

Linda, Sonora, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent in every way
Beautiful hotel in a wonderful and scenic location. The staff were all courteous and helpful. We were there 2 nights and wish we had stayed 3. Our room was charming and the furnishings throughout the hotel created a lovely ambience. We enjoyed sitting on the terrace overlooking the Danube, as well as the hike up to the fortress ruins. Highly recommended.
Response from Family Thiery and Team on Jul 4, 2016
Dear Ms. Linda, thank you very much for your review! Such nice words are always motivating, and we appreciate that the love to the details is recognized. We spent a lot blood, sweat and tears to create this lovely ambience - as you called it. We would appreciate if we see us again one day and wish you a wonderful time! With best regards

8/10 Good

Upendra N, New Delhi India.

Liked: Cleanliness, staff & service, room comfort
The hotel has fabulous location and exemplary service . Would love to visit again.
Response from Family Thiery and Team on Jul 4, 2016
Dear Upendra N, thank you for your positive review! We would also be happy to welcome you again one day and wish you all the best! With warmest regards

10/10 Excellent

Nancy, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful, magical hotel
We were driving from Vienna to Prague and wanted to stop at a quaint village for an overnight stay. Durnstein fit the bill perfectly, and Hotel Schloss Durnstein was an amazing choice! It's purely magical - the location, stately structure, history, and amenities all made it a wonderful choice. One of our favorite features was the indoor pool. We went in the spring, so it was rather cool outside. You wouldn't know it though, because you were transported to a Grecian seaside village once we entered the underground space. All in all, it was a wonderful stay!
Response from Family Thiery and Team on Jul 4, 2016
Dear Ms. Nancy, thank you very much for your compliments! We enjoyed reading through this overwhelming review! This is so much appreciated. Our indoor pool is indeed an oasis of calm and well-being, and offers great opportunity for relaxation! We would be happy to see you again one day and wish you all the best!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming Durnstein
We very much enjoyed our visit but very disappointed not to have any English speaking television (for news at least) and no English newspapers which is unusual for a Relais & Chateaux!
Response from Family Thiery and Team on Jul 4, 2016
Thank you very much for your review. Indeed we do not offer any english channels, but rather have a focus on customary channels. However nowadays this is not much requested anymore by our clients, as New Media made all forms of information much more accessible (i.e. tablets, smartphones, etc.) We offer free Wifi within the whole hotel to have access to all forms of Media! Regarding the newspaper - we do organize also english newspapers on request - free of charge! We hope besides these points you still enjoyed your holidays at Hotel Schloss Dürnstein and wish you all the best! With best regards

10/10 Excellent

Michael, Sanibel Fl.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
True 5 star accommodations
The restaurant and staff were superb....especially Helga. A little hard for road novices to get to, but once there, I was glad I made the effort. We had a terrific view of the Danube and the picture postcard town across the river. Plenty of comfortable public space to lounge in for coffee or drinks. Private no cost parking was also a plus. Since we were without our golden retriever Molly, we enjoyed the house dog, who I nicknamed Joe.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful and romantic hotel
Visited the hotel on our honeymoon and we wished that we could stay longer. The hotel is very nice, with excellent accommodations and a great restaurant on the terrace overlooking the Daube river. It is located in the old part of the tiny village of Durnstein, which is well worth the visit. A very relaxing and romantic place.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
you must see austria from Durnstein at this hotel
fabulous hotel and surroundings with great outdoor pool and a Roman type indoor pool that made me feel like a queen. The breakfast included with the room was extraordinary and we enjoyed the views, library, and private pianist in the lobby area. It was quit the effort to get their, but well worth the trip to this part of Austria and this fine hotel.

8/10 Good

eric, chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little fusty
Schloss Durnstein was fine, though I didn't feel that anything apart from the building itself set it apart from anywhere else we stayed on our holiday. The service was fine and the restaurant was good, if unremarkable for the price. The room was lovely, though the carpet looked old and a bit shabby. We would have taken advantage of the pool, but the hours were so circumscribed as to make it inconvenient for those who are out doing things during the day. The hotel seems to aim for holiday makers who get situated and then pay for salon services, arranged outings, etc. We're more independent than that and perhaps not the best fit for this place.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay
Couldn't be more beautiful and comfortable. Also, be sure to have dinner at the hotel. The half-board menu for guests is wonderful.

10/10 Excellent

Lutz

sehr gut
Stayed 2 nights in Mar 2024

10/10 Excellent

Wolfgang

Liked: Cleanliness, staff & service, property conditions & facilities
????
Stayed 1 night in Aug 2023

10/10 Excellent

Hitoshi

Stayed 1 night in Aug 2023

8/10 Good

Christian

Business traveler
Liked: Staff & service
schöne Zimmer mit tollem Blick auf die Donau
eigener Charme als altes Schloß, in diesem Charme sind auch die Zimmer eingerichtet. Schöner Blick auf die Donau von der Terrasse aus. Frühstück ist super. Zimmer mit Klimaanlage was mir wichtig gewesen ist bei hochsommerlichen Temperaturen. Fitnessraum ist ein Witz... Dunkel, stickig muffig....
Stayed 1 night in Aug 2022

10/10 Excellent

Ivan

Stayed 2 nights in Apr 2022

8/10 Good

Maximilian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2020
Response from Familie Thiery on Sep 22, 2020
Vielen Dank!

10/10 Excellent

Hans Klaus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Willkommen fühlten wir uns nicht, haben das Ambiente trotz allem genossen. Essen und Terasse an Donau waren perfekt.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness
Stayed 1 night in Jun 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Stanislava

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Family Thiery on Aug 25, 2019
Thank you very much!

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PERFEKT
Es war großartig, alles perfekt ❤
Stayed 2 nights in Aug 2019
Response from Familie Thiery on Aug 29, 2019
Vielen Dank! Wir hoffen, dass wir Sie bald wieder bei un begrüßen und verwöhnen dürfen! Herzlichst, Ihre Familie Thiery