Lobby sitting area

Reviews of DoubleTree by Hilton Boston North Shore

4 out of 5
DoubleTree by Hilton Boston North Shore
50 Ferncroft Rd, Danvers, MA

Reviews

7.8

Good

Rating 10 - Excellent. 668 out of 1539 reviews" "
Rating 8 - Good. 354 out of 1539 reviews" "
Rating 6 - Okay. 233 out of 1539 reviews" "
Rating 4 - Poor. 156 out of 1539 reviews" "
Rating 2 - Terrible. 128 out of 1539 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Maryann

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the usual standards of a Hilton. Old and rundown furniture and rugs in rooms, dirty windows. Waitstaff at dinner time was very un-enthusiastic to say the least. Food at breakfast, especially my omelet, was the worst...couldn't eat it.
Stayed 2 nights in Apr 2024

2/10 Terrible

Arlene

Traveled with family
Disliked: Staff & service
The front end staff was rude, the service overall was not good. If things don't change I can see it closing down
Stayed 2 nights in Apr 2024

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, clean and smelled good. They had aloof the amenities I needed. Free parking Starbucks in the lobby on site dining and a watermark
Stayed 1 night in Apr 2024

4/10 Poor

Rachel

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The pool was closed because someone vomitted and no one was as on staff to clean it. Due to April break the park rate increase and no discount was offered to guest. Also, the hotel on the first and second floor reeked of cigarette smoke while little children ran around unsupervised. The clerk at the front desk never sent the additional towels we requested because while the pool was opened before it was closed the pool area ran out of towels. It was a such a crap show and I am never going to stay at this hotel EVER again.
Stayed 1 night in Apr 2024

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for outstanding accommodations.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 15, 2024
Dale, it's fantastic to hear about your positive experience at the DoubleTree by Hilton Boston North Shore. We appreciate your recognition of our stellar accommodations and we look forward to offering the same excellence in service during your next visit. Safe travels till then!

2/10 Terrible

Trey

Disliked: Staff & service, property conditions & facilities
This has turned into a party hotel. Not going back.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 16, 2024
Trey, it's regrettable to hear that your recent experience didn't live up to expectations. We aim to offer a tranquil atmosphere and we're sorry this wasn't what you encountered. We'll certainly discuss your feedback with management to ensure we maintain a peaceful environment that everyone can enjoy. We would like to offer you a more balanced experience should you choose to return.

10/10 Excellent

Zeiza, Dorchester

Liked: Staff & service, property conditions & facilities
Very nice place
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 14, 2024
Zeiza, it's heartening to know that you had an enjoyable stay at the DoubleTree by Hilton Boston North Shore. We appreciate your feedback and hope to welcome you again soon.

10/10 Excellent

Kathy, Morgantown

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, staff was friendly and the hotel had many options of things to do such as the pool, gym and coffee shop.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 14, 2024
Kathy, it's pleasing to see that you had a terrific stay at DoubleTree by Hilton Boston North Shore. We're thrilled to hear how much you relished the various amenities, including the pool, fitness center, and coffee shop. Furthermore, it's great to see our team members made a positive impression on you with their cordial hospitality. We anticipate welcoming you back in the future for another fantastic stay!

10/10 Excellent

Nataliya

Liked: Cleanliness, staff & service, property conditions & facilities
К
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 11, 2024
Nataliya, thank you for taking the time to share your experience at DoubleTree by Hilton Boston North Shore. It's wonderful to see that you had a five-star stay! We look forward to welcoming you back in the future.

4/10 Poor

Blanca

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than the pool being closed for 2 days, we caught a cleaning person inside our room as we were walking outside the elevator. We distinctly said we did not need any services other than more clean towels and toiletries-we would order them and would get them delivered. The water park on Saturday was out of control as people from the water park were entering the hotel pool. The hotel pool was a disaster on Saturday. The guy at the reception table was on his phone and chatting with his friend. Everyone was allowed to enter the pool. The pool was area was a mess. Then closed for 2 days. Disappointed bc this is our go to hotel for 3 yrs in a row. I don’t think we willl be coming back to this place again.
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 4, 2024
Blanca, it's disheartening to hear about your recent experience. We regret that certain incidents during your stay didn't meet your expectations, particularly concerning the pool area and the unscheduled cleaning of your room. Our hotel prioritizes the wishes of our guests, hence your feedback is quite vital. In relation to your comment regarding our colleagues' approach, we've noted it and will use your insights to improve. We understand you're disappointed and considering alternative options, but we would be grateful for a chance to regain your trust and deliver the exceptional service you've known us for in the past.

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 2, 2024
Julia, it's wonderful to see your top-rated experience at DoubleTree by Hilton Boston North Shore. We appreciate you taking the time to rate us and we're looking forward to welcoming you back soon.

8/10 Good

Andre

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 2, 2024
Andre, it's great to see that you had a positive experience at DoubleTree by Hilton Boston North Shore. Your high rating is appreciated and we hope to welcome you back soon.

2/10 Terrible

Desserae

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I've been here numerous times and never had a bad experience until this stay.Nasty pool water, to many people at once in pool.Had to call multiple times for room service and still never received the items I asked for ,bad light sockets.Never received my warm chocolate chip cookies at check in! Horrible stay all around and don't think I will be back!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 31, 2024
Desserae, we regret to find that your recent stay did not meet your expectations - especially regarding the pool and room service experience, as well as missing out on our traditional warm cookies. Your feedback is greatly appreciated as we continually strive to better our guest experience. We hope to have the opportunity to transform your perspective about your stay in future.

8/10 Good

Isis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good experience for me and my children thank you
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 28, 2024
Isis, it's truly comforting to hear that both you and your children had a pleasant experience at DoubleTree by Hilton Boston North Shore. We sincerely appreciate your kind words and we anticipate the opportunity to host your family once again in the future. Thank you for choosing us.

6/10 Okay

Tasha Ann, Chicago

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 30, 2024
We appreciate the feedback, Tasha.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

6/10 Okay

Akeha

Traveled with family
Liked: Cleanliness, staff & service
It's decent, and i was grateful that there were available. The 2 toddler beds were a cute idea! That being said, there were some things I thought could be improved. - There was no bath plug. I used my heel to keep the water in the tub to have a warm bath. - The beds were not very comfortable. - I wished they had tooth brushes and a hair brush, and some water bottles in the room. But for the last minute need, and the price and the size of the room, I am still totally grateful for the experience!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 27, 2024
Akeha, we appreciate your feedback. It's wonderful to hear you found availability at the last minute and that the room size was satisfactory for you. We also took note of your points that could have elevated your stay, such as a bath plug as well as the presence of additional amenities like a toothbrush and a hairbrush. Enhancing guest comfort is always our priority, and your feedback is invaluable. We hope to improve on these factors to ensure a better experience next time. Thank you and we hope to welcome you back.

6/10 Okay

Vivian

Disliked: Cleanliness, staff & service, property conditions & facilities
Needs a remodel asap! Dirty!
Stayed 6 nights in Mar 2024
Response from Customer Service on Mar 27, 2024
Vivian, we appreciate your feedback and your desire to see updates happen to our property. We also regret that the cleanliness didn't meet your expectations. Please know that we work hard to maintain high standards and your input will guide us in enhancing our services. We hope for a chance to better serve you during your next stay.

8/10 Good

Thomas

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 13, 2024
Thanks for the 4/5 rating, Thomas!We're thrilled you enjoyed your time at DoubleTree by Hilton Boston North Shore so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

10/10 Excellent

Tong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 7 nights in Mar 2024
Response from Customer Service on Mar 14, 2024
Tong, thank you for choosing the DoubleTree by Hilton Boston North Shore. We are thrilled to note that your stay met your expectations. We are excited to welcome you back for another perfect experience.

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
well I got ready to shower on check out day and didn't have any hot water, had to get another key and go three more floors up to shower.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 16, 2024
Roy, it's regrettable to hear about the inconvenience you experienced with the hot water during your stay. We're sorry that we weren't able to rectify the situation more conveniently. We're taking note of your feedback and working towards streamlining similar processes in the future. Thank you for bringing this to our attention.

10/10 Excellent

Carmen

Traveled with family and small children
Liked: Property conditions & facilities
Everything was perfect for my sons 10th birthday
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 14, 2024
Carmen, we're delighted that DoubleTree by Hilton Boston North Shore could be part of your son's memorable 10th birthday celebration! Our team members constantly strive to create a wonderful experience for our guests. We warmly appreciate your feedback and can't wait to welcome you back for future celebrations.

6/10 Okay

Prabhat

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I wanted to check out 1 hour later (at 12pm) but staff at the front desk refused. Hotel was noisy and sounds from neighboring rooms kept coming the entire night.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 15, 2024
Prabhat, we appreciate your feedback regarding your recent visit. It's unfortunate to hear about the mix-up with your checkout time and the unexpected noise levels. Please understand, our team members aim to uphold efficient operations and a peaceful atmosphere, though it appears we may have missed some marks during your stay. Rest assured, your observations are valuable and they will prompt introspection for enhancing our guest services for the future.

2/10 Terrible

Katherine

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I am not a fancy person when I am traveling, however I feel like I need to make people aware of this place. Everything beyond check in was deplorable. Pool and hot tub was way beyond capacity. Unsupervised children everywhere. Teens drinking alcohol in the hallways. Guest was extremely over served and acting inappropriate in the bar, staff actually kept buying him drinks after this?! Got food poisoning from the hotel restaurant. Felt extremely unsafe walking the halls at night. Not sure what could've made this stay worse than it was. Stay far far away from this place.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 13, 2024
Dear Katherine,We are sorry to hear that your stay with us didn't exceed your expectations—as we always strive for that. We do have Hotel Security and our hotel is very safe, also we have professional bartenders and all our Lounge employees are TIPs certified. Thank you so much.

8/10 Good

Rodacheka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and family friendly
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 12, 2024
Rodacheka, it's wonderful to hear that you and your family enjoyed your stay at DoubleTree by Hilton Boston North Shore. We always strive to provide a comfortable and enjoyable experience for all our guests, and we're pleased we were able to meet your expectations. We hope to welcome you back in the future.

4/10 Poor

Emanuel

Disliked: Cleanliness, property conditions & facilities
It rained the night of my stay and water was leaking around the window, bathroom door had something spilled on it that wasn’t cleaned. The carpet was not vacuumed
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
Emanuel, we regret to hear about the issues you encountered during your stay. We strive for absolute cleanliness and comfort for all our guests. We apologize for the inconvenience you experienced and ensure that such scenarios are not the norm. Your feedback has been taken into consideration for meaningful improvements. Thank you for bringing this to our attention.

8/10 Good

Mélanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everthing was ok, I have nothing to say
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 15, 2024
Mélanie, it's great to know your stay at DoubleTree by Hilton Boston North Shore was satisfactory. If you have any suggestions or details to share from your experience in the future, we would appreciate it as we're always striving to improve our services. Looking forward to welcoming you back soon.

10/10 Excellent

Erika

Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 26, 2024
Erika, it's wonderful to learn that your stay at DoubleTree by Hilton Boston North Shore was a success. We certainly appreciate your high rating. Our team looks forward to welcoming you back for another memorable visit soon.

8/10 Good

Thomas

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had loud neighbors
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 7, 2024
Thomas, it's regrettable to know that you experienced disturbances from adjoining rooms during your stay. We take the comfort of our guests seriously, and your feedback is extremely valuable to us. If ever in the future your peace is disrupted, please do not hesitate to contact our team members, as they're always ready to assist. Your comment will be considered as part of our assessment for continued improvement. We hope you'll consider the DoubleTree by Hilton Boston North Shore for future stays.

6/10 Okay

susan

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It is a very tired property. Dated old rooms. HVAC needs updating, many in our party could not control temps in their rooms. Not the cleanest feeling in the rooms.
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 5, 2024
Susan, your review is greatly appreciated, it is with feedback like yours that we can strive to make improvements. We're sorry to hear that there were issues with the temperature control in the rooms. Rest assured, we are always working towards maintaining our facilities to ensure the comfort and satisfaction of our guests. We're saddened to learn you felt the cleanliness didn't live up to your expectations. Our housekeeping team always strives to maintain high standards of cleanliness. We value your observations and will certainly use them to enhance our guest experience. Thank you again for your input.

8/10 Good

Crystal

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 5, 2024
Crystal, thank you for the wonderful rating of DoubleTree by Hilton Boston North Shore! We appreciate it and look forward to welcoming you back in the future.

8/10 Good

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
This place was HUGE! Many, many families, so lots of screaming kids running around. It was not quiet. The pool was full the entire stay. Would have appreciated more dining options in the hotel itself, but there was a lot in the surrounding areas. It's a fine place to stay, the room was spacious, but the lack of included breakfast and overall busyness was not conducive to relaxation.
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 26, 2024
Erin, thank you for sharing your impressions of your recent stay at the DoubleTree by Hilton Boston North Shore. We appreciate your note about the vibrant atmosphere and we're sorry the busyness may have interrupted your peace and quiet. We strive to provide a balance for all our guests. It's great to know you enjoyed our large rooms and the plethora of dining venues nearby. We understand how convenient it is to have breakfast included and more dining options within the hotel - your feedback will be shared with the relevant teams. We look forward to making your next stay even more enjoyable.

6/10 Okay

Ansy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was attentive rooms were clean and amenities were available upon request
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 26, 2024
Ansy, we appreciate your feedback. It's great to hear that our team members were attentive and cleanliness was up to your satisfaction. The team strives to meet the needs of our guests promptly and it's wonderful to know that your stay reflected this. We hope to welcome you back for an even better experience next time.

10/10 Excellent

Yahaira, Philadelphia

Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 27, 2024
Thank you for the fantastic rating, Yahaira!It's outstanding you had such a wonderful experience at DoubleTree by Hilton Boston North Shore. We care about the satisfaction of our guests. We can't wait to see you again soon!

4/10 Poor

Eva

Traveled with family and small children
Disliked: Amenities
The place looked pretty well and love the fact of having the water park in place. Yet the lack of cleanliness was present. And my room’s shower drainer was broken, there was no shower gel, I had to call front desk for it and mentioned the sir about it but no one came to check and it was nasty to take a shower and bath my toddlers on a backed up water sitting there. Also.. no phones, yet you have to use your cell phone to call for anything you may need. Room looked like it was quickly “clean” and got us in. Really wish the place was better on that.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 27, 2024
Eva, it's disappointing to hear about the lapses in cleanliness and room maintenance you experienced during your stay. Your comfort is of utmost importance to us and we understand that plumbing issues and the lack of in-room amenities hindered that. We do apologize for the inconvenience you faced due to not having a room phone and are working on implementing obstacles for this. We value your feedback and have taken note of the concerns mentioned. Our team is dedicated to resolving these issues to enhance comfort for future guests. We hope that despite these setbacks, you will consider giving us another chance to improve your perception of our hotel.

10/10 Excellent

Katherine T, Flushing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 25, 2024
Katherine T,We are thrilled to hear your stay at DoubleTree by Hilton Boston North Shore was a favorable one. We thank you for your excellent rating and for choosing our establishment for your stay in Boston. We hope you'll visit again soon. Safe travels!

6/10 Okay

Christine

Traveled with family
Waterpark is overpriced.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 24, 2024
Christine, it's regrettable to hear your observations regarding the pricing of the waterpark. While we aim to provide experiences that reflect the value, we appreciate your feedback as it guides us towards the betterment of our services. We hope to have the opportunity to welcome you back for a more satisfying experience.

6/10 Okay

Michelle

Stayed 1 night in Feb 2024
Response from Customer Service on Feb 24, 2024
Thank you for taking the time to share your feedback, Michelle.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

4/10 Poor

Jonathan

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Checked in for 4 room was not clean yet and had to wait around another 25 mins to get in, inconvenient but it happens. Door in one room did not close properly had to be forced close other wise didn't latch which is dangerous, anyone could walk in. Another room the door had swelled so you had to more force then you should to open it (yes the opposite spectrum annoying right) booked the two rooms to be exactly the same and dissapoint to not have that. Was dissapointed to have requested the rooms connected or to be somewhat close to one another to not have them anywhere close, but wasn't a huge deal. The website is missleading it advertises the water park but no where does it state it is not included and to get it in luded you have to go to another site and specifically look up the waterpark to do so. We're from out of state so there was no way of knowing this information before hand and is very misleading. Had breakfast at the buffet, which was on the expensive side, all fine but i expect a decent cup of coffee, at the very least better then gas station coffee. I have had bad coffee that had an after taste like I just smoked a pack of cigarettes and THAT was still better then this coffee. The food subpar for the price and the sausages inedible, I wont say as bad as my mothers ooming but I've had better food from motels (not a typo) where its included. We really wanted to like this hotel but even though we got the rooms for cheap I'd rather spend it somewhere else.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 24, 2024
Jonathan, it's regrettable to hear about your recent experience at our property. We apologize for any inconvenience you may have experienced during your check-in process and understand that the issue with the doors in your rooms was a source of concern. We certainly aim to provide a seamless accommodation experience to all our guests.Misunderstandings about room proximity and amenities are never ideal, and we'll certainly look into ensuring clarity while providing information on our websites.In relation to your comments on our breakfast buffet, we assure you that we strive for high food quality and pricing that reflects this. Our culinary team may certainly find it valuable to have your insights on the coffee and sausages served.Your feedback is important, and we are committed to using it constructively to improve our services. Despite these issues, we trust your next visit, if you choose us, would be more to your liking.

8/10 Good

George

Traveled with family
Liked: Amenities
It was just ok
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 23, 2024
George, it sounds like your recent stay met your expectations but didn't exceed them. We're always striving to improve, we hope you'll consider staying with us again so we can provide you with a superior experience.

10/10 Excellent

Bethann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice and we loved the room. The only thing was they didn’t have towels at the pool.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 21, 2024
Bethann, thank you for your lovely words about your stay at DoubleTree by Hilton Boston North Shore. We're pleased to know you loved your room. We appreciate your comment about the pool amenities, and we aim to improve upon this. We hope to see you again in the future for an even more seamless experience.

10/10 Excellent

Rafael, Flushing

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 19, 2024
Rafael, it's delightful to hear you had a positive stay at DoubleTree by Hilton Boston North Shore. We always strive to offer our guests a pleasant experience. We hope to see you soon on your next visit.

10/10 Excellent

Rachel

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Thank you for the excellent rating, Rachel!Our goal is to go above and beyond to ensure our guests have a memorable experience at DoubleTree by Hilton Boston North Shore! We look forward to hosting you again soon.

6/10 Okay

Dimarylee

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 20, 2024
Thank you for sharing your feedback, Dimarylee.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

4/10 Poor

Riley

Disliked: Staff & service
Broken components of room and poor customer service
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 19, 2024
Riley, we regret to hear about your experience with the room and interactions with our team members. Our goal is to provide comfortable accommodations and exceptional service. Please know we take your feedback seriously and will address these issues. We're also working on improving our customer service. We value your input and hope to have another opportunity to deliver a better experience in the future.

6/10 Okay

David

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities
Out of the way. Hard to get to. Bathroom had mold. Not enough coffee, even when requested.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 10, 2024
David, we're sorry to hear about the challenges you faced during your stay, including the location accessibility and your concerns about the cleanliness. We take these matters seriously and will relay your feedback to the appropriate departments for swift evaluation and resolution. We also recognize your disappointment about the coffee availability; rest assured, we're working on enhancing our service offerings to better meet guest needs. Thank you for sharing your experience; it assists us in improving on all fronts.

8/10 Good

James, Grand Rapids

Stayed 4 nights in Feb 2024
Response from Customer Service on Mar 22, 2024
Thank you for this lovely rating, James!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at DoubleTree by Hilton Boston North Shore. We'd like to share an even better experience with you soon.

10/10 Excellent

Mekisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property, room and amenities were excellent and the staff service was great, friendly and accommodating - would recommend to anyone looking for great service and comfort. My two challenges were limited dining options, although there were plenty of take-out/delivery options and the cost of transport due to the remoteness of the location.
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 9, 2024
Mekisha, it's great to hear you found the room, amenities and service at DoubleTree by Hilton Boston North Shore to your liking. Our team members always strive to provide a welcoming and comfortable stay. We acknowledge your feedback about the dining options, and it's noteworthy that a variety of take-out/delivery choices come in handy. We understand your concern regarding transport costs due to the location and appreciate your kindness in having adjusted so well. Your recommendation is highly valued, and we look forward to welcoming you back in the future.

10/10 Excellent

Lawrence

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 22, 2024
Lawrence, it's fantastic to see your perfect rating for DoubleTree by Hilton Boston North Shore! Our team is delighted you had an enjoyable stay. We appreciate your feedback and look forward to welcoming you back in the future. Safe travels!

10/10 Excellent

Melissa

Traveled with family and small children
Liked: Amenities
i love how it was a pet friendly hotel i love how they have a starbucks in the hotel and their was alot of stores around
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 5, 2024
Melissa, we're thrilled to hear you enjoyed your stay at the DoubleTree by Hilton Boston North Shore and appreciated our pet-friendly policy. Great to know you found the on-site Starbucks and numerous local stores convenient. We hope to welcome you back soon!

10/10 Excellent

ADEILDO Dos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
God
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 5, 2024
Thank you for taking the time to leave this wonderful rating, Adeildo! We hope to see you again soon at DoubleTree by Hilton Boston North Shore so we can share yet another amazing experience!