Ratings based on 81 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
for Everyoneby EYM from Boston, MA
Overnight trip to Coco Keys.Posted Feb 23, 2014
Nice room! Kids loved it. Will visit again later this year.
for Familiesby A verified traveler
close to cocokey waterpark nice restaurant onsitePosted Feb 4, 2014
Cons: When ordering room service I had hoped they would offer the purchase of a cake for maybe a small party in the room. I had me son and nephews with m
Location: It is right off of route 1 and it is joined to Coco key water park
The staff was very cheerful and it was great there was no wait. The rooms were attractive and comfortable. We stayed here last year because CoCo key is in the hotel. I was happy I received excellent service again on our second stay.
Recommendedby A verified traveler
Posted Dec 3, 2013 on Hotels.com
for Business Travelersby S Martin from Berlin, NH
Everything needed for convention was in hotelPosted Nov 20, 2013 on Hotels.com
The regular dining room was closed during dinner hours so they directed us to the bar where they were serving the full menu. However, they were severely understaffed. It took a really long time to be waited on and they were stressed so not very friendly!
for Everyoneby A verified traveler
Posted Nov 10, 2013
for Overnight Stay Before Destinationby S from Benton
Janelle (Front Desk Mgr) was amazing!Posted Nov 7, 2013 on Hotels.com
I had a couple of minor concerns and Janelle (the front desk mgr) went above and beyond to make things right. Her level of customer service was beyond excellent. She made this one of the best hotel experiences we've ever had! She deserves a raise.
for Everyoneby Jill from Bayonne, NJ
Friendly, courteous staff.Posted Nov 4, 2013
Pros: The staff and the cleanliness.
Cons: 1. Stronger water pressure in shower 2. Larger TV in relation to size of room 3. Room service hours need to be extended
We had an overall good experience at the Doubletree. Pros: Friendly, helpful staff, clean rooms, good breakfast buffet, good location for visiting Boston and Salem, great cookies and well equipped workout facility. Cons: Shower water pressure low, heat hard to adjust, TV small for size of room, could have used a higher thread count sheet set on the bed. No 24 hour room service.
for Business Travelersby Juana from Danvers
GreatPosted Nov 2, 2013 on Hotels.com
The warm chocolate cookies are the best the rooms are clean and with lots of towels and toiletries. Staff is helpfull and friendly. We stay there to visit cocokeys and the experience was amazing
by Norrie from Scotland
Convenient vacation base for MA, NH, ME.Posted Nov 1, 2013
Pros: Room was fine, provided one was not disabled! The coffee bar had very limited choice, was expensive, and the staff seemed not to care much.
Cons: Disabled parking and access.
Location: The hotel is very difficult to approach from the south, and involves a series of rapid lane changes across major highways.
Our arrival experience was awful. Disabled parking is at the side of the building, with no adjacent entrance. Having explained my wife's lack of mobility following a recent operation, we were told by Reception to use the elevator in the Sports Center to the hotel's rear, as this was next to our allocated sixth floor room. Except the elevator was stuck on the 5th floor. Eventually a handyman fetched a wheelchair, and got my wife to this room. He reported the elevator status, and it did work briefly the following day, but provides no easy access to the main part of the hotel's ground floor. It was then out of service for the remainder of our six day stay. Facilities in the room, which Reception assured me was a room for disabled people, were non-existent. Very low WC, no handrails. Not even anywhere to put soap etc in the shower. Parking at the front entrance was frequently difficult, as parked vehicles often blocked through passage.
for Getaway With Friendsby Hernandez from NJ
At the DoubletreePosted Oct 31, 2013 on Hotels.com
My overall stay was good. The staff was very friendly and our room was always well maintained. Only thing is their bar/restaurant food and service is poor. It is under staffed and the food is not very good. I would definitely come again. I'll just eat out.