Ratings based on 265 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Perfect except for the fire alarm

Posted Oct 20, 2014
Nice room w kitchen good for family with kids. Couch. Everything was perfect except the fire alarm at 8am, which was caused by a faulty coffee machine. The fire alarm noise was extremely painful to the ears had to use ear plugs until fire dept. Arrived to turn it off. Other than that Good place
Comment from Hotel Management
Oct 22, 2014 by Michelle, Hotel Management
Hello, I am gald you liked the room and we apolgize for the alarm going off. That is something no one likes waking up to. Thank you again for your comments.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Wonderful Place to Stay

Posted Oct 12, 2014
Pros: Most everything.
Cons: Could be a little easier to get to. Slightly isolated.
It was like a small apartment. We had two bedrooms, a small living room and a kitchen. Very nicely done, very comfortable and quiet. I would highly recommend this hotel.
Comment from Hotel Management
Oct 17, 2014 by Michelle, Hotel Management
Hi Sharon, that you for your lovely comment. We are very happy you chose our property and I am glad you enjoyed the layout of the room. Thank you again and we hope to see you again!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom maine

Super

Posted Sep 26, 2014
Pros: everything Great rates for a wonderful room.
Cons: the microwave in our room didn't work
Location: From Maine to Mass General...the perfect place to stop.
Perfect for us. Having a kitchen in the room is wonderful. Bed was comfortable. Great handicapped bathroom. Excellent free breakfast. Love how close you are to Route 1. Friendly employees.
Comment from Hotel Management
Oct 18, 2014 by Michelle, Hotel Management
I am glad that our hotel worked for you needs and that we were able to provide you with wonderful service. Thank you for having stayed with us and we hope to see you again.
4 out of 5
Recommended
by Chrisfrom Greenwood

Location was right

Posted Sep 13, 2014 on Hotels.com
The pull out couch wasn't comfortable, but the kitchen in the room was awesome and the breakfast they served was acceptable. Safe, clean, better than adequate for the price paid.
Comment from Hotel Management
Oct 18, 2014 by Michelle, Hotel Management
Thank you so much for your comment. We are glad that you were able to enjoy the kitchen in the room and our breakfast. We take all the comments and use them to improve the hotel. We hope to see you again.
5 out of 5
Recommended
by Brianfrom Tacoma, WA

Nice stay

Posted Sep 3, 2014 on Hotels.com
Close to the highway and centrally located to many businesses. I would recommend this hotel for future travel.
2 out of 5
Recommended
for Families
by A verified travelerfrom hudson, NY

Nice hotel, horrible start!

Posted Sep 1, 2014
Pros: After my initial check in, the hotel was clean and all the other staff was fine.
Cons: They need to have someone at the front desk who want to make the customers experience pleasant.
Location: Salem was less than 15 minutes away and Rockport and Gloucester where also very close by, shopping in Rockport, history in Salem!
Booked my hotel via Expedia, had my confirmation from Expedia but when I went to check in, the clerk did not have it. She would not accept my email confirmation nor would she honor the rate. Conveniently, she did have a room, same one I booked, for more $$$$. She would do nothing to help me out. I made 2 calls to Expedia who in turn faxed the paperwork the clerk said she did not have, 3 times! She was rude and very "snippy". I went to the desk the following morning and told that clerk I was done wasting my vacation time and she readily agreed to fix the issue. I gave her the info I had and within 30 minutes, she did what the clerk the night before had refused to do. Not a good way to start a vacation!
Comment from Hotel Management
Oct 18, 2014 by Michelle, Hotel Management
Hello Dawn, I am very sorry to hear about the first part of your trip. I want to assure you that we strive to provide a great service to all our guest. I thank you for your feedback, we welcome all comments in order to allow us to continue to grow. I'm glad that the next day your stay became a better one. Thank you again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Winsted,CT

Very nice,very clean,friendly staff.

Posted Aug 28, 2014
Pros: I like very much
Cons: Pool time
very family oriented,good breakfast.pool could stay open longer on hot nights,like we have. there were "privet"/?/ people over the pool after 11 PM but pool was "closed"at 9.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Aug 25, 2014 on Hotels.com
5 out of 5
Recommended
by Theresafrom Dudley, Ma

Wonderful hotel

Posted Aug 23, 2014 on Hotels.com
Absolutely fantastic hotel. I had 2 adults and 4 children and we had plenty of room. We were not all cramped. It was very clean and the staff was so friendly. We needed to stay an extra hour the next day and they were wonderful about it. I would definately recommend this hotel to everyone and I would stay there agan!!
5 out of 5
Recommended
for Business Travelers
by Business Travelerfrom Long Island, NY

A happy customer!

Posted Aug 15, 2014 on Hotels.com
The hotel staff was very friendly and the room was clean and well laid out. The facilities were also neat and clean, the surrounding area was fairly quiet, and it is right off Route 1, so it is easy to get anywhere.