Ratings based on 233 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Family Vacation

Posted Aug 14, 2014
Pros: Quiet location, free breakfast, free parking.
Cons: Directions to hotel from airport need to be a little more detailed for those of us not familiar with 'interesting' freeway exit system here.
Location: Hotel was close to many restaurants. We did not get a chance to explore Salem or other nearby attractions.
Our family was in town for a quick visit before driving to New York. The two room suite with sleeper sofa was perfect! The free breakfast was also great way to start the day. Rooms in downtown Boston were hard to find with Red Sox/Yankees home stand and Katy Perry concert but we were more than satisfied with this property.
5 out of 5
Recommended
for Everyone
by A verified traveler

Conveniently located near many popular North Shore

Posted Aug 13, 2014
Very pleased with all aspects of stay, wish that the entrance was easier to see.
5 out of 5
Recommended
for Everyone
by susan from pinehurst, NC

Driving stop over

Posted Jun 20, 2014
When you're seiving on a 13 hour trip, stopping someplace clean and safe is a priority! The rooms were clean and the hotel looked like it would be fun for extended stays. The pool looked clean and the staff was friendly.
Comment from Hotel Management
Jun 23, 2014 by Michelle, Hotel Management
Susan we are thrilled you enjoyed your stay with us. If your travels should bring you back to our area, we hope you will come and see us again. Thank you for taking the time to review our hotel.
5 out of 5
Recommended
for Everyone
by Jodie from Cincinnati

Between Boston and Salem

Posted Jun 19, 2014
Pros: Location and great rates.
Cons: The entrance is tricky. It's hard to see the sign from the main road.
Location: Salem is just minutes away and Boston is easily reached.
This hotel was awesome. The price was fantastic. The rooms were clean and comfortable. The staff is super friendly and helpful. We had a queen suite which gave a kitchenette, living room area with two separate bedrooms with very comfy queen beds. Our television didn't work when we arrived. We called the front desk and had someone at our room, checking the tv and then replaced the entire television all in 20 mins or less. Breakfast each morning was always fully stocked with staff right there to help. One day we watched the staff on duty even carry a tray for and elderly couple and get them extra while they ate....very friendly and helpful. The location was perfect for visiting Boston and Salem. The only down side was the entrance was easy to miss...but once you figure it out it's no problem.
Comment from Hotel Management
Jun 23, 2014 by Michelle, Hotel Management
Jodie we so appreciate your very kind review and we are so incredibyly happy you had such a wonderful stay with us. Our entire team at TownePlace Suites takes great pride in our guest experience. We hope tosee you again when yo u are visitng our area.
3 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

Nice hotel, not high end for sure

Posted May 31, 2014
The hotel is a "suite" hotel....but really, it isn't. The room was well kept and clean, but way smaller than I expected from a Marriott. It only qualified as a suite because of the "kitchen" which was helpful but took up space that the double (NOT QUEEN) bed could have used. I would recommend it to a friend but would let them know it is not as spacious as you might expect. Much better for a single business traveler than a couple looking for a romantic get away.
Comment from Hotel Management
Jun 2, 2014 by Michelle, Hotel Management
We would like to thank you for staying with us. We are very sorry your stay did not meet your expectations. Thank you for sharing your thoughts with us.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted May 29, 2014 on Hotels.com
Comment from Hotel Management
Aug 2, 2014 by Michelle, Hotel Management
We areso very happy to here you enjoyed your stay with us. Thank you for taking the time to review our hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to airport, beach, and Rte. 114

Posted May 19, 2014
Pros: The kitchen in our room -- it was stocked with all basic items and the stove, dishwasher, frig and microwave are a wonderful plus.
Location: Great location! Close to several major routes.
Really enjoyed our quiet, restful stay there. The grounds are very well kept and the hotel is neat and clean. Any staff we came across were friendly and helpful.
Comment from Hotel Management
May 20, 2014 by Michelle, Hotel Management
We are thrilled you enjoyed your stay with us! Thank for sharing your comments with us. We hope to see you again in the near future.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Too many unnoticed problems

Posted May 16, 2014
Pros: Good price. Kitchen. Comfortable room.
Cons: See above.
Location: Close to our workplace.
Toilet will not flush unless you stand and hold the handle down until all the water has drained from bowl. Sink stopper does no stop the water from leaving the sink. Multicup coffee maker. Nice. But only two one-cup packages of caffeinated coffee provided. Only one tissue box in the room.
Comment from Hotel Management
May 19, 2014 by Michelle, Hotel Management
We would like to thank you for takng the to complete our survey. Please accept our apologies that your stay did not meet your expectations. or ours. We have addressed your concerns with our engineering department . Thank you for bringing them to our attention.
4 out of 5
Recommended
by A verified traveler

Affordable Hotel with Nice Suites for Work

Posted May 11, 2014 on Hotels.com
If you have a car this is a good hotel and relatively easy commute into Boston. The suites are especially comfortable for a longer stay with a nice office space and free Wi-fi in the room if you need to work. It also includes a full kitchen. With a Trader Joe's nor too far you can save some money on eating out. Also they provide a simple but nice breakfast with some hot options including oatmeal (not the instant packets but a proper oatmeal) and waffles. The entrance is a little tricky from the highway, but all in all a good experience. The staff was very friendly and helpful.
Comment from Hotel Management
Jul 12, 2014 by Michelle, Hotel Management
We appreciate the very kind comments regarding your stay . Thank you for choosing to stay with us! We hope to see you again in the near future.
5 out of 5
Recommended
for Couples
by Quinn

very comfortable stay

Posted May 7, 2014
Pros: very clean
Cons: only if you want to raise the rates. but hot eggs on the buffet would be nice and two baths would be great also
Location: the location was great. accessible to anything you want to do in the Boston area
Stayed with another couple. the two bed room set up was great.
Comment from Hotel Management
May 12, 2014 by Michelle, Hotel Management
We appreciate you taking the time to review our hotel! It is the hope of our entire team that all our guests have an outstanding stay . We are very happy to hear you enjoyed your time with us. We hope to see you again when your travels bring you back to the Boston area.