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Reviews of Red Roof Inn & Suites Danville, IL

2 out of 5
Red Roof Inn & Suites Danville, IL
389 Lynch Drive, Danville, IL

Reviews

7.8

Good

Rating 10 - Excellent. 349 out of 1000 reviews" "
Rating 8 - Good. 352 out of 1000 reviews" "
Rating 6 - Okay. 159 out of 1000 reviews" "
Rating 4 - Poor. 79 out of 1000 reviews" "
Rating 2 - Terrible. 61 out of 1000 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were to soft,
Stayed 1 night in Apr 2024

8/10 Good

Michaela, Olympia

Liked: Cleanliness, property conditions & facilities
I don’t think room service came in at all during my 3 day stay. But bed was comfy, and had breakfast. Hotel was nice.
Stayed 2 nights in Mar 2024

4/10 Poor

Kathy

Liked: Cleanliness
Disliked: Property conditions & facilities
The gal at the desk was friendly and the room was clean (except they forgot the coffee pot). However, the room was in rough condition and there was a safety/security issue.
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Traveled with family
Liked: Property conditions & facilities
Price clean
Stayed 1 night in Mar 2024
Response from S on Mar 26, 2024
Thank you for taking the time to give us your feedback and choosing us for your stay !

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience
Stayed 2 nights in Mar 2024
Response from S on Mar 26, 2024
Thank you for taking the time to give us your feedback and choosing us for your stay !

6/10 Okay

Elizabeth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was friendly- easy stop off road- loudest ice maker on the planet
Stayed 1 night in Mar 2024
Response from S on Mar 26, 2024
Thank you for taking the time to give us your feedback and choosing us for your stay !

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good. No issues at all.
Stayed 1 night in Feb 2024
Response from S on Mar 26, 2024
Thank you for taking the time to give us your feedback and choosing us for your stay !

10/10 Excellent

Haley

Stayed 6 nights in Feb 2024
Response from S on Mar 26, 2024
Thank you for taking the time to give us your feedback and choosing us for your stay !

4/10 Poor

Hannah

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Anna on Feb 29, 2024
Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES DANVILLE IL. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies

2/10 Terrible

Michael

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No Cable,No Real Breakfast Jus Bagals,N Waffles! Phone In Room Didn't Work, The Worse Toilettries Ever Hotel Jus Garbage 🗑️
Response from Anna on Feb 29, 2024
Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES DANVILLE IL. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies

10/10 Excellent

Colleen

Traveled with partner
Liked: Staff & service
The bathrooms at the property were falling apart. The ceiling had tiles where there was water damage. The tub looked dirty from age. The floors in th room were not clean. The breakfast selection was limited. What was good was the bed. It was surprisingly comfortable and clean. Although the tub looked dirty the water pressure and amount of hot water was great. Their towels were thin and small. That probably prevents people from taking them. The lady at the front desk was really nice and helpful.
Stayed 1 night in Feb 2024
Response from Kamaria RediResponse Specialist on Feb 23, 2024
Dear Colleen,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES DANVILLE IL. It's great to hear that you found the bed to be clean and comfortable our staff to be nice and helpful and you were pleased with the water pressure prompting your 5/5 score. However, I sincerely apologize for the upkeep of the bathroom, the breakfast not being to your liking and the other issues which hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

4/10 Poor

Jasmine

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The waffles were very good. We had some mold issues in our room, and were immediately changed to a different room. The place can definitely use some essential renovations and repair.
Stayed 3 nights in Feb 2024
Response from Anna on Feb 29, 2024
Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES DANVILLE IL. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies

4/10 Poor

john

Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Anna on Feb 29, 2024
Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES DANVILLE IL. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies

4/10 Poor

Randy

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I'm better off not writing a review Just look at the stars I gave it. That should answer your questions. 1st in the room My wife noticed a big black bug over the curtains.
Stayed 1 night in Feb 2024
Response from Recordo Rediresponse Specialist on Feb 5, 2024
Hello Randy,I appreciate you sharing your feedback following your stay at the Red Roof Inn & Suites Danville, IL. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,RecordoRed Roof Management Rediresponse Specialist

8/10 Good

Rosanne

Business traveler
Liked: Staff & service, amenities
When expedia didn't forward my reservation after waiting more than a reasonable time, the hotel clerk contacted expedia and got the needed information to check me into my room. This was done during a busy time with several guest checking in. The clerk's professionalism, knowledge, patience and communication skills with everyone was exceptional and commendable.
Stayed 1 night in Feb 2024
Response from Anan on Feb 29, 2024
Thank you

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Good staff
Stayed 1 night in Jan 2024
Response from Sharma RediResponse Specialist on Jan 22, 2024
Thank you for taking the time to write about experience at the RED ROOF INN & SUITES DANVILLE IL. Erin, I am happy to read that you had a great encounter with us and we truly appreciate your kind remarks about our good staff. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Erin, and can't wait to see you back at Red Roof soon, where we can continue to offer you a good stay at an affordable price! Sincerely, Red Roof Management

6/10 Okay

Leachele

Traveled with partner
The property was ok..the room was average..in the picture it looked bigger..someone has good angles. The bathroom barely had toilet paper or kleenex…overall it was a good night I spent there.
Stayed 1 night in Jan 2024
Response from Anna on Feb 29, 2024
Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES DANVILLE IL. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms with great staff!
Stayed 1 night in Jan 2024
Response from Anna on Feb 29, 2024
Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES DANVILLE IL. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies

8/10 Good

Linda

Stayed 3 nights in Dec 2023
Response from Anna on Feb 29, 2024
Thank you

10/10 Excellent

Lavonna L.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Anan on Feb 29, 2024
Thank you

8/10 Good

Orlando

Business traveler
Liked: Staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Anna on Feb 29, 2024
Thank you

2/10 Terrible

Sharisse

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Antonio,RediResponse Specialist on Jan 3, 2024
Hello Sharisse, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DANVILLE IL and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

10/10 Excellent

Brian

Stayed 2 nights in Dec 2023
Response from Sharma RediResponse Specialist on Jan 22, 2024
Hello Brian, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES DANVILLE IL and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
This was the second time I have stayed here. This time, the room wasn't as clean and the shower didn't work properly. Breakfast selection is limited.
Stayed 1 night in Dec 2023

10/10 Excellent

Destiny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

2/10 Terrible

Sintell

Stayed 5 nights in Dec 2023
Response from Xao RediResponse Specialist on Dec 26, 2023
Hello Sintell,Thank you for taking the time to share with us. Your review of the Red Roof Inn & Suites Danville, IL was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully,Red Roof Management

10/10 Excellent

Ronald

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for one night. Got there later that evening. Seemed to chack all my boxes.
Stayed 1 night in Dec 2023

8/10 Good

Shenonda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Cindy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Heather

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Once was enough. Thanks
Stayed 1 night in Nov 2023
Response from S on Nov 28, 2023
Thank you for taking the time to give us your feedback and choosing us for your stay.

10/10 Excellent

Kinnerly

Liked: Cleanliness, staff & service, property conditions & facilities
The space is comfortable and adequately clean. However, the staff is excellent.
Stayed 1 night in Nov 2023
Response from S on Nov 28, 2023
Thank you for taking the time to give us your feedback and choosing us for your stay.

4/10 Poor

Brianne

Stayed 2 nights in Nov 2023
Response from Recordo Rediresponse Specialist on Nov 21, 2023
Hello Brianne, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DANVILLE IL and I were saddened by your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 Excellent

Jakob

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and clean rooms with affordable prices!
Stayed 1 night in Nov 2023
Response from S on Nov 21, 2023
Thank you for taking the time to give us your feedback and choosing us for your stay

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bath tub was extremely gross and stained. And the faucet was leaking water when we arrived. It couldn’t be shut off. Needless to say we did not bath there.
Stayed 1 night in Nov 2023
Response from S on Nov 21, 2023
Thank you for taking the time to give us your feedback and choosing us for your stay

10/10 Excellent

Brittni

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Recordo Rediresponse Specialist on Nov 21, 2023
Hello Brittni, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DANVILLE IL and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

8/10 Good

Kenric

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
very reasonable
Stayed 1 night in Nov 2023
Response from S on Nov 22, 2023
Thank you for taking the time to give us your feedback and choosing us for your stay.

4/10 Poor

Andrew

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was pretty gross. The comforter had a few stains and the tub looked like it had never been cleaned. The employees were super friendly and helpful.
Stayed 1 night in Nov 2023
Response from S on Nov 21, 2023
Thank you for taking the time to give us your feedback and choosing us for your stay

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities
Property was good, a little more of what I expected from the price
Stayed 1 night in Nov 2023
Response from S on Nov 21, 2023
Thank you for taking the time to give us your feedback and choosing us for your stay

10/10 Excellent

Cheryl

Stayed 1 night in Oct 2023
Response from S on Nov 1, 2023
Thank you for taking the time to give us your feedback and choosing us for your stay

10/10 Excellent

Frank

Traveled with group
Liked: Cleanliness, staff & service
Plumbing issues
Stayed 1 night in Oct 2023
Response from S on Oct 28, 2023
Thank you for taking the time to give us your feedback and choosing us for your stay

8/10 Good

Billy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very small traces of mold around tub, i have asthma, so i noticed that.Otherwise it was nice.
Stayed 1 night in Oct 2023
Response from S on Oct 28, 2023
Thank you for taking the time to give us your feedback and choosing us for your stay . We sincerely apologize about this issue during your stay and we will address this with our staff to make sure it is taken care of .

8/10 Good

richard j

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a fine basic travel hotel off the interstate. Cheap, clean and basic. Perfect for traveling.
Stayed 1 night in Oct 2023
Response from Devorine Red Roof Management on Oct 25, 2023
Dear Richard,Thank you for being our guest at Red Roof Inn & Suites Danville, IL. It's great to hear that our accommodations was perfect for what you needed. Red Roof values you as our guest and welcome your 4/5 score. Feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

8/10 Good

richard j

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fine. It’s no frills. Basic comfort for traveling, right off the interstate. Perfect for what I needed
Stayed 1 night in Oct 2023
Response from Devorine Red Roof Management on Oct 25, 2023
Dear Richard, Thank you for being our guest at Red Roof Inn & Suites Danville, IL. It's great to hear that our accommodations was perfect for what you needed. Red Roof values you as our guest and welcome your 4/5 score. Feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

4/10 Poor

Nathan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very run down
The staff was very friendly but the hotel is in very poor condition. The pool was closed still, the rooms are very run down. The hotel is decently priced and they allow pets, but I will not plan to stay here again until I they remodel
Stayed 2 nights in Oct 2023
Response from S on Oct 28, 2023
Thank you for taking the time to give us your feedback and choosing us for your stay.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Wouldn't come back even if it was free.
Hotel is quite run down, and in need of a remodel. First room was so dirty, mold, dust, dead bugs, and a few live ones on the window that looked like it hadn't been cleaned this year. Front desk gave us a different room without a hassle, and that room was slightly better, it was still in dire need of a remodel, or at the minimum a deep cleaning.
Stayed 1 night in Oct 2023
Response from S on Oct 28, 2023
Thank you for taking the time to give us your feedback and choosing us for your stay. We sincerely apologize about the issues during your stay.

8/10 Good

tammi

Stayed 1 night in Oct 2023
Response from Recordo Rediresponse Specialist on Nov 21, 2023
Hello Tammi, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DANVILLE IL and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am enjoying the room, I would recommend others to stay here too 😊
Stayed 1 night in Oct 2023
Response from S on Oct 28, 2023
Thank you for taking the time to give us your feedback and choosing us for your stay!

10/10 Excellent

roger

Business traveler, Traveled with partner
Liked: Amenities
Thumbs up
Stayed 1 night in Oct 2023
Response from S on Oct 28, 2023
Thank you for taking the time to give us your feedback and choosing us for your stay

8/10 Good

Marcella

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok.
Stayed 1 night in Oct 2023
Response from S on Oct 18, 2023
Thank you for taking the time to give us your feedback and choosing us for your stay !

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little old appearance
Stayed 2 nights in Oct 2023
Response from S on Oct 17, 2023
Thank you for taking the time to give us your feedback and choosing us for your stay !