Exterior
Check availability

Reviews of Super 8 by Wyndham Danville VA

2 out of 5
Super 8 by Wyndham Danville VA
2385 Riverside Dr, Danville, VA

Reviews

6.4
Rating 10 - Excellent. 70 out of 413 reviews" "
Rating 8 - Good. 127 out of 413 reviews" "
Rating 6 - Okay. 92 out of 413 reviews" "
Rating 4 - Poor. 58 out of 413 reviews" "
Rating 2 - Terrible. 66 out of 413 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Geoffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 2 nights in Apr 2024

2/10 Terrible

Marshall

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cockroaches in the rooom, the sheets had stains, air conditioner was acting weird. We tried to call the front desk and couldn't reach anyone to assist us. It was late so just went to sleep but i was really let down. I could've paid alot less for the quality of the room i received
Stayed 1 night in Mar 2024

2/10 Terrible

Keturah

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would NEVER stay at this place again! They had several roaches in this one room! I was afraid to put my belongings down, I didn’t want to sit on the bed. The room smelled like smoke, when it’s a non smoking property. We had to wait at least 15 mins before someone came out the back to check us in after using their phone to call them. The absolute worst experience EVER!! Rated -0 out of 10!
Stayed 2 nights in Mar 2024

2/10 Terrible

thomas

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Avoid like the plague!! the night staff was very friendly. that being said they were not trained properly and it took an hour to be checked in for a room already paid for.Roaches in the room black mold in the bathroom. Then no breakfast at all!! no drinks no coffee not even bread. when I asked the morning clerk she said guess no breakfast today. Side note ordered from dominoes and was no showed. Night clerk informed me that after 10 they usually wont deliver to the property! Stay away from this location Worst experience I have ever had especially from a Wyndham property I would expect a much higher level of quality control. will not be staying at this property ever again. You have been warned!!!
Stayed 1 night in Feb 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

KARL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

2/10 Terrible

La Vaughn

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Real bad experience
The roach motel from hell. Residents talking and yelling loud in the hallway half the night. Next door room played loud music till 3:30 AM. Called front desk for an hour, no response. Rear entrance doos not secured at night. Trash from previous resident found beside bed. Informed Office of discourtesy residents upon check out. Was told I should have come down to the office and complained. Big sign at window that said fail “0” for office. Just needed a place to sleep while traveling. Saw the Wyndham and relied on the reputation. Big mistake on my part. Do not recommend this place for anything.
Stayed 1 night in Nov 2023

2/10 Terrible

John

Renovated but room was dirty and bathroom fixtures such as sink and faucet were in bad shape. Area was shady. Pictures of property are very misleading.
Stayed 1 night in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sound like someone was working on the room over our head,loud hammering sound
Stayed 1 night in Nov 2023

4/10 Poor

Don

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

4/10 Poor

Tammy

Traveled with group
Nascar Race Martinsville October 2023
Elevator was out of order. People across the hall playing music loudly. Reported it to manager was resolved. I've stayed here several times in the past. The building itself had a musky smell. For $502.00 for a 2 night stay l was disappointed. I've always use this hotel for the Nascar race in Martinsville. Hate to say l won't be using this hotel again. On the brightside the night desk clerk was very friendly.
Stayed 2 nights in Oct 2023

10/10 Excellent

Robert

Stayed 2 nights in Oct 2023

6/10 Okay

Tracy

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nosey all through the night
Stayed 1 night in Oct 2023

10/10 Excellent

Aniecea

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly.
Stayed 1 night in Oct 2023

2/10 Terrible

Melissa

Stayed 1 night in Oct 2023

4/10 Poor

Thomas

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
One of the worst hotels I have ever stayed at, esp for the the over inflated weekend rate. $150 for a 1 star hotel is ridiculous. Dirty restroom and uncomfortable beds. On the plus side the AC worked great.
Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

William

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

8/10 Good

Robert

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Overall a good value
Overall pleased with our stay here, but had three issues, all of which we took up with front desk personnel. 1) As we were climbing into bed on our first night we discovered the sheets on one of the beds had not been changed even though the bed had been made. There was grit, dirt, and hair IN the bed. We didn't want to change rooms at that point and asked for a set of clean sheets and re-made the bed ourselves. 2) The floors apparently are never vacuumed or swept as your feet or sox will get extremely dirty in only a few steps. The floor needs a thorough cleaning. 3) Only after the 2nd day did we learn housekeeping is only provided every 3rd day. Not a huge issue, but frustrating to not be told that ahead of time. Front desk gave us clean towels each day and sheets and pillow cases as needed. There were a couple other minor things (bathroom door hinge was loose, the toilet seat wasn't fastened to the base, etc.) but no hotel room is perfect. BUT ON THE POSITIVE SIDE... the linens were new and fresh, water pressure in the shower was great, the room is extremely well lit with lots of lamps, and every staff member we encountered was a joy. We would definitely stay there again, but will check the sheets when we check in... and bring slippers. :)
Stayed 3 nights in Sep 2023

6/10 Okay

Ned

Stayed 9 nights in Sep 2023

4/10 Poor

Shelly

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean. Easy access. Prices cheaper than others in the area. Breakfast was poor. Will stay again.
Stayed 1 night in Sep 2023

6/10 Okay

Michelle

Business traveler
Liked: Staff & service
There was no continental breakfast, and they ran out of coffee.
Stayed 2 nights in Sep 2023

4/10 Poor

Barbara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed and dirty
Booked last minute and paid about $110. First room we were assigned to had a lot of mold on the ceiling and some on the wall. So gross. Amy at front desk was working hard and assigned another room but walked with me to make sure it was satisfactory. She was apologetic and good at customer service. Room was just ok and we stayed the night. Didn't walk without shoes due to sketchy floor. Room AC was mediocre. Very humid feeling. This hotel was very very disappointing. I do not recommend staying there
Stayed 1 night in Sep 2023

2/10 Terrible

Kaity

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roach in room. "Breakfast" was only cereal. Staff was either not present or rude. Waited for 1 hour for towels to shower in the morning. Uncomfortable beds.
Stayed 3 nights in Sep 2023

2/10 Terrible

Dan

Stayed 1 night in Sep 2023

4/10 Poor

Kenneth

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay . Everyone was so friendly and nice .
Stayed 1 night in Sep 2023

2/10 Terrible

Whitney

Stayed 1 night in Sep 2023

2/10 Terrible

John

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t waste your money. Have no idea how this place was the most expensive around. It’s like a run down old college dorm. Awful.
Stayed 3 nights in Aug 2023

4/10 Poor

Danielle

Traveled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
The rooms was dusty and had roaches
Stayed 1 night in Aug 2023

10/10 Excellent

gary

Stayed 1 night in Jul 2023

6/10 Okay

Rebecca

Business traveler
Disliked: Property conditions & facilities
Exactly what you expect from a hotel and nothing more. The metal crib on my doorframe was missing but the door still latched and locked.
Stayed 2 nights in Jul 2023
Response from Hotel Manager. on Jul 19, 2023
Dear Rebecca,Thank you for sharing your experience with us. We apologize for any inconvenience caused by the missing metal crib on your doorframe. We aim to provide a seamless and hassle-free stay for our guests, and we apologize for falling short of your expectations in this regard.However, we take your feedback seriously and will investigate the issue to ensure that similar situations do not occur in the future.We value your patronage and hope that you'll consider staying with us again, as we'd love the opportunity to provide you with an even better experience in the future. Sincerely,Hotel Manager.

2/10 Terrible

Darnell

Stayed 2 nights in Jul 2023
Response from Hotel Manager. on Jul 19, 2023
Dear Darnell, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

2/10 Terrible

Billy

Stayed 1 night in Jul 2023
Response from Hotel Manager. on Jul 10, 2023
Dear Billy, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

8/10 Good

Sheniqwa

Liked: Staff & service, property conditions & facilities
Good hotel for price. Roaches in microwave
Stayed 1 night in Jul 2023
Response from Hotel Manager. on Jul 4, 2023
Dear Sheniqwa,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel to be a good value for the price.However, we sincerely apologize for the unpleasant experience you had with roaches in the microwave. Our team is committed to ensuring a clean and comfortable environment for all our guests, and we will immediately address and resolve this matter. We hope to have the opportunity to welcome you back soon for a better experience.Sincerely,Hotel Manager.

2/10 Terrible

Alfonso

Disliked: Cleanliness, property conditions & facilities, room comfort
I had to check out and loose a rewards night
This property should not be offered in hotels.com. I have always used hotels.com and this experience makes me think about it twice. I even used one of my rewards night on this. I checked out one day early since I found another property to stay in. They did not service the room, the elevator was broken with no signs of it getting fixed soon. The floor on the stairs was dirty in the morning and in the afternoon. In all justice, upon checkout the lady was very nice and mentioned I should have requested service.
Stayed 4 nights in Jun 2023
Response from Hotel Manager. on Jun 22, 2023
Dear Alfonso,Thanks for being a guest at our hotel. Our apologies for the inconvenience you had with the stay. Our hospitality ensures a nice experience for our guests, but something has not worked here. Unfortunately, we could not provide you with the good staying experience which you deserved. Kindly understand and give us another chance to prove ourselves.Sincerely,Hotel Manager.

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room
Bathroom sink backed up. Reported it to the front desk at check out. Room was clean and beds were comfortable.
Stayed 1 night in Jun 2023
Response from Hotel Manager. on Jun 20, 2023
Dear Debbie,Thank you for sharing your experience with us. We are pleased to hear that our team members went above and beyond your expectations to make ensure a comfortable visit. Our guests have a memorable stay, and it all starts with excellent service. We look forward to your next visit.Sincerely,Hotel Manager.

6/10 Okay

Jill

Liked: Cleanliness, room comfort
Disliked: Staff & service
Room fine. Management needs improvement
The room was clean and quiet. The elevator was not working so I was not pleased that they put a 77 year old on the second floor and he had to climb the stairs. They also charged him $150 security deposit that was eventually returned but I felt that was unnecessary since he told them the only reason he needed the room was he was a lung cancer patient and work was being completed at his home putting dust in the air that made it harder for him to breathe. The manager didn’t seem to care.
Stayed 1 night in Jun 2023
Response from Hotel Manager. on Jun 20, 2023
Dear Jill,We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you.Sincerely,Hotel Manager.

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
yes
Stayed 1 night in Jun 2023
Response from Hotel Manager. on Jun 15, 2023
Dear Matthew,Thank you for your feedback. We hope the experience was enjoyable and memorable. We greatly appreciate your kind words and will do our best to make each guest's stay a unique, pleasurable one. We look forward to serving you again.Sincerely,Hotel Manager.

6/10 Okay

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from Hotel Manager. on May 29, 2023
Dear Michael, Thanks for staying with us and giving 6- a star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely,Hotel Manager.

2/10 Terrible

Pat

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was not helpful when I had a complaint. Several bugs on floor in the night time.
Stayed 4 nights in May 2023
Response from Hotel Manager. on May 29, 2023
Dear Pat,We have taken note of your remark about the staff and bugs issue during your stay. We are regularly taking pest control measures on our property but will check it further. Anyhow, our apologies for the inconvenience. This is not a regular feature of our hotel but your patronage is important to us. Please do consider. Sincerely, Hotel Manager.

10/10 Excellent

Paulette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
customer service was excellent. The night manager very nice and efficient. The new renovations were excellent.
Stayed 1 night in May 2023
Response from Hotel Manager. on May 22, 2023
Dear Paulette,Thank you for your wonderful comment. We are excited that your time with us was so amazing!Our team endeavors to go above and beyond to ensure a great experience for our guests. We look forward to hosting you again soon for another fantastic experience.Sincerely,Hotel Manager.

4/10 Poor

luis, NEWARK

Disliked: Cleanliness, staff & service, property conditions & facilities
The room smells very bad, the Air conditioner ac is broken and old , the customer services was not good.
Stayed 1 night in May 2023
Response from Hotel Manager. on May 20, 2023
Dear luis,Thanks for your comments. We regret that we couldn't completely satisfy you because you notice some sort of strange smell in the rooms and ac broke you booked. We take real pride in our hotel, and we apologize if we let you down in any way. We want you to have the best possible experience here, and we're working toward the company wallet satisfaction of all guests. Sincerely,Hotel Manager

4/10 Poor

Wileen

Liked: Cleanliness
Disliked: Property conditions & facilities
Unfortunate
We arrived only to have to change rooms, after we had got ready for bed, tried to turn on the TV but it didn't come on, had to then go back down to the 1st floor to get the reception person who did come up quickly only to told that the cable box in the room was missing, had to then move to another room i believe only a few doors down, only to get a key that would not let us in, so my husband had to go once again down to the 1st floor only for the lady to come back and try the key and tell us that the keys don't work. So we had to accept that or either move to another room, so we opted to stay but couldn't go anywhere because we had no key and trying to go somewhere then call the reception to let us in and out would have been a complete disaster. The receptionist, stated she would leave a message to see if we could get some time of money off for the stay due to the inconvenience so I will be calling tomorrow to see how that will go.
Stayed 1 night in May 2023
Response from Hotel Manager. on May 18, 2023
Dear Wileen,Thank you for bringing your concerns to our attention. We're sorry to hear that you were not satisfied with your stay at our hotel. We would love to speak with you more about your experience. Thank you for taking the time to provide feedback.Sincerely,Hotel Manager.

10/10 Excellent

Katie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite room that we got was very spacious and clean. Really enjoyed staying here.
Stayed 1 night in May 2023
Response from Hotel Manager. on May 15, 2023
Dear Katie,Thank you for your wonderful feedback. We're delighted to hear that you enjoyed your stay in our spacious and clean suite room. Our team takes great pride in providing comfortable and well-maintained accommodations for our guests. We're pleased to hear that you had an enjoyable experience with us and we hope to have the opportunity to welcome you back again soon. Sincerely,Hotel Manager.

6/10 Okay

Gerard

Traveled with partner
Liked: Cleanliness, staff & service
The staff was helpful. The room was basic. The price was ridiculous for the accommodations. Breakfast was minimal and in the lobby.
Stayed 1 night in Mar 2023
Response from Hotel Manager. on Apr 3, 2023
Dear Gerard,Thank you for your review. We're glad to hear that you found our staff helpful during your stay. However, we're sorry to hear that you found the room to be basic and that you felt the price was too high for the accommodations. We strive to provide fair and competitive pricing for our guests, and we apologize if we fell short of meeting your expectations in this regard. In regards to breakfast, we understand that it may not have met your expectations. We do offer a complimentary breakfast for our guests, which includes a variety of items such as fresh fruit, yogurt, cereal, and pastries. We appreciate your feedback and will certainly consider it as we continue to improve our offerings. We hope that you will consider staying with us again in the future.Sincerely,Hotel Manager.

4/10 Poor

Cynthia

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Motel was virtually empty when we arrived so figured it would be a nice quiet experience. At some point during the night, there was a couple in a room adjacent to our and they decided to start arguing and slamming furniture around. Then, as my wife was walking down the hall to go downstairs, there was another room of people arguing loud enough to hear as she passed by their room.
Stayed 1 night in Feb 2023
Response from Hotel Manager. on Feb 15, 2023
Dear Cynthia,Thank you for your kind feedback. We're sorry to hear about the noise disturbances you experienced during your stay with us. We understand that a peaceful and quiet environment is essential to our guests' comfort and relaxation, and we apologize for any inconvenience caused by the disturbances you encountered. We hope that you will consider staying with us again in the future.Sincerely,Hotel Manager.

8/10 Good

barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good but the check out
The clerks were working with a new computer system and was unable to print me a reciept for the stay so I do not know what I was charged for the room
Stayed 1 night in Feb 2023
Response from Hotel Manager. on Feb 13, 2023
Dear barry,Thank you for your great review! We are so glad you had a great time at our hotel. We certainly try our best to offer the best and certainly the most comfortable stay possible. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We look forward to hosting you again very soon!Sincerely,Hotel Manager.

8/10 Good

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The checkin was easy. Close to many dining options. Worth the bargain price.
Stayed 1 night in Feb 2023
Response from Hotel Manager. on Feb 8, 2023
Dear Daniel,Thank you for taking the time to share your experience with us. We are thrilled to hear that you found the check-in process easy and that the location provided convenient access to dining options. We're also glad that you found the price to be a good value.We strive to provide a comfortable and enjoyable experience for all of our guests, and it's great to see that we were able to meet your expectations.Sincerely,Hotel Manager.