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Reviews of Dar Es Salaam Serena Hotel

5 out of 5
Dar Es Salaam Serena Hotel
Ohio Street, Dar es Salaam

Reviews

8.6

Excellent

Rating 10 - Excellent. 137 out of 292 reviews" "
Rating 8 - Good. 108 out of 292 reviews" "
Rating 6 - Okay. 27 out of 292 reviews" "
Rating 4 - Poor. 11 out of 292 reviews" "
Rating 2 - Terrible. 9 out of 292 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

margaret

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 5 nights in Apr 2024

10/10 Excellent

Rosemin

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jan 2024
Response from . on Mar 23, 2024
Dear Ms. Rosemin,Thank you very much for your positive response, we really appreciate your support and look forward to welcoming you again.Kind Regards,Management

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Jeffrey

Business traveler
Liked: Staff & service, property conditions & facilities
Loved the breakfast. Person making the breads was outstanding
Stayed 2 nights in Mar 2024
Response from . on Mar 19, 2024
Dear Mr. Jeffrey,Thank you for your positive feedback. We're delighted to hear that you loved our breakfast, and we'll pass along your compliments to our talented bread maker. We hope to welcome you back soon for another enjoyable experience.Kind Regards,Management

10/10 Excellent

Shewit

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good.
Stayed 1 night in Jan 2024
Response from . on Mar 19, 2024
Dear Valued guest,Thank you very much for your positive response, we really appreciate your support and look forward to welcoming you again.Kind Regards,Management

2/10 Terrible

Balraj

Disliked: Staff & service, amenities, property conditions & facilities
Did not get room on time and had to wait for 1 hour as the room was cleaned. Terrible service from the staff
Stayed 1 night in Jan 2024
Response from . on Feb 1, 2024
Dear Mr. Balraj, We sincerely apologize for the inconvenience you experienced with the delayed room availability. Your feedback is crucial, and we assure you that we are addressing this issue with our staff to improve our service. Thank you for bringing it to our attention, and we hope to have the opportunity to make it right for you in the future.Kind Regards,Management

10/10 Excellent

Rosemin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Jan 2024
Response from . on Feb 1, 2024
Dear Ms. Rosemin,Thank you for your positive feedback, we really appreciate your support and look forward to welcoming you again.Kind Regards,Management

8/10 Good

Kimberly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Air Con is minimal. Rooms are musty. Bathroom fan is always on and NOISY. Pool was drained without being informed when we made reservations. When it is usable, it is amazing - so this was very disappointing. The staff are always incredible.
Stayed 5 nights in Jan 2024
Response from . on Jan 30, 2024
Dear Ms. Kimberly,Thank you for taking the time to share your feedback. We appreciate your compliments about our staff. We apologize for any inconvenience you experienced with the air conditioning, room conditions, and the pool. We're actively addressing these concerns to enhance our guests' experience. Your insights are valuable, and we hope to have the opportunity to better serve you in the future.Kind regards,Management

10/10 Excellent

Arturo, Laguna Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. Except the pool is closed and I’m a swimmer. Big let down. They should warn visitors on the web advertisement
Stayed 2 nights in Jan 2024
Response from . on Jan 11, 2024
Dear valued guest,We appreciate your feedback and apologize for any inconvenience regarding the closed pool. We'll certainly take your suggestion into consideration to improve our communication about such amenities on our web advertisements. We hope you'll give us another chance to provide you with an even better experience in the future.Kind Regards,Management

10/10 Excellent

Thomas

Stayed 3 nights in Jan 2024

8/10 Good

Barbara

Liked: Cleanliness, staff & service

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

MAKOTO

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There a butiful garden.
Stayed 1 night in Nov 2023
Response from . on Dec 5, 2023
Dear Mr. Makoto,Thank you very much for your feedback, we really appreciate your support and look forward to welcoming you again.Kind Regards,Management

10/10 Excellent

Andres

Stayed 1 night in Nov 2023

10/10 Excellent

Edwin

Stayed 1 night in Nov 2023

8/10 Good

Øyvind

Stayed 3 nights in Nov 2023
Response from . on Dec 8, 2023
Dear Sir / Madam,Thank you very much for your ratings, we really appreciate your support.Kind Regards,Management

6/10 Okay

Susan, Bethesda

Liked: Staff & service
We arrived during Sunday brunch & had no other choices for dining in the building. The music was so loud we couldn’t talk. We sat outside but a speaker blared the same loud music. People were partying but we were exhausted from our flight & just wanted a quiet meal & to take a nap. Had to pay $40/ pp for brunch even though I couldn’t eat due to illness. The next day went better.
Stayed 1 night in Oct 2023
Response from . on Nov 8, 2023
Dear Ms. Susan,Thank you very much for taking your valuable time to tell us regarding your recent visit and we are sorry that you did not have a great experience with us.We have taken your comment seriously and rest assured corrective actions will be taken to ensure our valuable guests may have a pleasant stay.We appreciate your support and look forward to welcoming you again.Kind Regards,Management

10/10 Excellent

Elena, Rego park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from . on Dec 8, 2023
Dear Ms. Elena,Thank you very much for your positive ratings, we really appreciate your support.Kind Regards,Management

8/10 Good

Stefan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

8/10 Good

Pierre

Stayed 1 night in Oct 2023

10/10 Excellent

Gloria

Response from . on Dec 8, 2023
Dear Ms. Gloria,Thank you very much for your positive ratings, we really appreciate your support.Kind Regards,Management

10/10 Excellent

Verified traveler

Business traveler
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Patrick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Jamal

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly nice people
Stayed 5 nights in Sep 2023
Response from . on Sep 19, 2023
Dear Mr. Jamal,Thank you very much for your positive response, we really appreciate your support and look forward to welcoming you again.Kind Regards,Management

8/10 Good

Aubrey

Stayed 3 nights in Sep 2023

10/10 Excellent

Charles

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Joel

Liked: Cleanliness, property conditions & facilities, room comfort
Dar Serena is very fine
2 night stay after Safari to meet friends in Dar. Al went well
Stayed 3 nights in Aug 2023
Response from . on Sep 19, 2023
Dear Mr. Joel,Thank you very much for making Dar E Salaam Serena Hotel your preferred choice of stay, we are delighted all went well. We appreciate your remarks and look forward to welcoming you again.Kind Regards,Management

10/10 Excellent

Charles

Stayed 1 night in Jul 2023

10/10 Excellent

Charles

Stayed 1 night in Jul 2023

6/10 Okay

Sohail

Stayed 12 nights in Jun 2023

10/10 Excellent

Kinsa

Stayed 1 night in Jun 2023

10/10 Excellent

sameena

Liked: Cleanliness, property conditions & facilities
Beautiful spacious room Great breakfast selection
Stayed 1 night in Jun 2023
Response from . on Jul 13, 2023
Dear Ms. Sameena,Thank you very much for your positive response, we really appreciate your support and look forward to welcoming you again.Kind Regards,Management

10/10 Excellent

Jim

Stayed 2 nights in Jun 2023

8/10 Good

THERESA

Stayed 1 night in May 2023

10/10 Excellent

Sadikiel

Stayed 4 nights in Apr 2023
Response from . on Jun 9, 2023
Thank you very much for the positive response, we reallyappreciate your response.kind regardsCatherine Msafiri

6/10 Okay

Charles

Stayed 4 nights in Mar 2023
Response from . on Mar 24, 2023
Dear Charles,Thank you for sharing your feedback,and our sincere apologies where we did not meet your expectations as we really treasure your support.kind regardsCatherine Msafiri kind regards,Catherine Msafiri

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and the staff friendly and helpful.
Stayed 1 night in Mar 2023
Response from . on Mar 24, 2023
Thank you very much for your positive response, it is much appreciated.kind regardsCatherine Msafiri

8/10 Good

Samuel

Stayed 2 nights in Feb 2023
Response from . on Feb 22, 2023
Dear Samuel,Thank you for sharing your feedback.We really appreciate your support.kind regardsCatherineReservation.

10/10 Excellent

Mojabeng

Business traveler
Liked: Cleanliness, staff & service
Fantastic! Love the facility, friendly staff, very clean. Love my stay .
Stayed 1 night in Jan 2023
Response from . on Jan 26, 2023
Dear Sir/Madam,Thank you for the positive feedback we really!appreciate your support.Kind regardsCatherine MsafiriReservation

2/10 Terrible

Michael

Stayed 4 nights in Jan 2023
Response from . on Jan 19, 2023
Dear Michael,thank you very much for sharing your feed back though met with much disappoint as we did notmeet your expectations. Please share with us theareas where we fell short.kind regardsCatherine MsafiriReservations

10/10 Excellent

Flavio

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2022
Response from . on Jan 14, 2023
Dear Flavio,thank you very much for positive feed backit is much appreciated.kind regardsCatherine MsafiriReservation.

10/10 Excellent

Ronaz

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Response from Management on Jan 6, 2023
Dear Sir / Madam,Thank you very much for your response, we really appreciate.Kind Regards,Management

10/10 Excellent

Zakir

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from . on Nov 21, 2022
Thank you very much for the positive response it is much appreciated.Kind regardsCatherine Msafiri

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities
The Serena Hotel in Dar es Salaam is pretty decent. The food and the amenities are exactly what you would expect from the Serena brand - Excellent. However, I believe a renovation of the building is long overdue.
Stayed 2 nights in Nov 2022
Response from . on Nov 21, 2022
hank you very much for the positive response it is much appreciated. On regards to the renovations, kindly note the hotel has a plan in place to proceedwith this program.Kind regardsCatherine MsafiriReservations.Kind regardsCatherine Msafiri

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022
Response from . on Oct 3, 2022
Dear Sir /Madam,thank you very much for your positive response .We really appreciate your support.kind regardsCatherine MsafiriReservations.

2/10 Terrible

Iqbal

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I had paid thru Expedia but the manager said they had not received payment from Expedia and I was charged twice ..,
Stayed 3 nights in Aug 2022

10/10 Excellent

Janine

Stayed 3 nights in Jun 2022

2/10 Terrible

Sunil

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service
They did not have record of my reservation. Took abnormally high time to check in . Only 2 small drinking water bottles were provided as complimentary Charges too high for extra bottle of water. No tooth paste kit in the bathroom. Tub height too high.
Stayed 1 night in Jul 2022
Response from . on Jul 6, 2022
Dear Sunil, Thank you very much for sharing your feedback. Our sincere apologies we did not meet your expectations. We hope you will return ,so that we can make your stay more memorable and enjoyable than your previous stay. with kind regards Catherine Msafiri

8/10 Good

Burhan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mr
Very beautiful place
Stayed 2 nights in Jan 2022
Response from . on Jan 9, 2022
Dear Mr. Burhan, Thank you very much for your positive response, we really appreciate your support and look forward to welcoming you again. Kind Regards, Management

8/10 Good

Ahmadi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel it’s nice but needs some attention on bathroom faucet the water is leaking and I had to wipe down the water every time I am using the sink otherwise everything on the counter will be soaked with water
Stayed 2 nights in Dec 2021
Response from . on Dec 28, 2021
Dear Mr. Ahmadi, Thank you very much for your email and please accept our sincere apologies for the experience you had which is not acceptable at all. Rest assured the room which you stayed in # 235 was put out of service and our engineering department managed to fix the issue soon after we received your constructive review. We appreciate your remarks and look forward to welcoming you again. Kind Regards, Desdery Dotto Guest Relations Manager