Meeting facility

Reviews of NH Frankfurt Airport West

4 out of 5
NH Frankfurt Airport West
Kelsterbacher Strasse 19, Raunheim, HE

Reviews

7.6

Good

Rating 10 - Excellent. 214 out of 892 reviews" "
Rating 8 - Good. 410 out of 892 reviews" "
Rating 6 - Okay. 154 out of 892 reviews" "
Rating 4 - Poor. 74 out of 892 reviews" "
Rating 2 - Terrible. 40 out of 892 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

ALFONS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place.
Stayed 1 night in Oct 2023
Response from Daniel on Nov 8, 2023
Dear Alfons,Thank you for taking the time to share your recent experience through Expedia.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with the NH Frankfurt Airport West. We look forward to an opportunity to welcome you back in the near future.Best regards,Daniel Schmidt ( Deputy Manager )

10/10 Excellent

Diane

Stayed 1 night in Oct 2023

2/10 Terrible

Kimberly

Stayed 1 night in Oct 2023
Response from Daniel on Nov 8, 2023
Dear Kimberly,Thank you for taking the time to rate us on Expedia.Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Daniel Schmidt ( Deputy Manager )

8/10 Good

Alexandru

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Meilir, Renton

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very modern hotel in the middle of Raunheim (an unexceptional town near FRA airport). It has all the facilities you would want. My room was very comfortable, with a small fridge, a safe and air-conditioning. There's a small swimming pool and a large sauna area. The car park is large, though it was almost full when I was there. Across the road is a Jet petrol station, which is great for rental car refuelling. After many visits, I still find the roads around FRA confusing. So I was glad of my car's nav to get me from the hotel back to the airport.
Stayed 1 night in Jul 2023
Response from Daniel on Jul 20, 2023
Dear Guest, thank you very much for your nice Feedback. We strive to keep our guests satisfied every day. All the more, we are glad that we have done everything right with you. We hope to welcome you back again. Kind regards, Daniel Schmidt

10/10 Excellent

Fekri

Liked: Cleanliness, staff & service, property conditions & facilities
Property is super good staff in the hotel so professional , just one thing the driver of the shuttle bus from airport to hotel is rude , i knew the bus has a white color when i told him is this going to NH hotel he was like ah no no there is another bus .. i felt he has something to do unfortunately he had to work , i was about to miss that bus because of him while i was travelling all night with 5 years kid landed 5 am Frankfurt.. the bus was scheduled at 6:15 he left 6 :13 hope there was no one else who was running to catch the bus ….
Stayed 1 night in Jun 2023
Response from Jaqueline Keser on Jul 4, 2023
Dear guest, Thank you for your feedback on your stay in our house. We apologize for the incident,we have already forwarded your comment to the relevant department. We would be delighted if we could welcome you again and we could then convince you otherwise. Best Regards

8/10 Good

Lars

Stayed 1 night in Jun 2023
Response from J.Keser on Jun 28, 2023
Thank you very much for your Feedback and your review. We are very happy that you enjoyed your stay in our Hotel.

6/10 Okay

Smitha

Stayed 1 night in Jun 2023
Response from Jaqueline Keser on Jul 4, 2023
Dear Guest, thank you very much for your Feedback. We are always very happy when we receive suggestions for improvements from our guests

10/10 Excellent

David

Stayed 1 night in May 2023
Response from J.Keser on Jun 28, 2023
Thank you very much for your Feedback and your review. We are very happy that you enjoyed your stay in our Hotel.

6/10 Okay

Emanuel

Stayed 1 night in Apr 2023

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice to have a swimming pool. Some of the guests swam in the nude, which was uncomfortable for me. It may be nice to have signs up to indicate policies about that.
Stayed 1 night in Jan 2023
Response from Christian Doskocil on Feb 12, 2023
Dear Shirley,nice to hear that you had a pleasant stay! - we took your advice very serious, and we think you are right - we will soon install signs to indicate the terms of use for all pool guests.

2/10 Terrible

David

Business traveler
Disliked: Staff & service, property conditions & facilities
Poor
No heating first night in my first night, so I have to swap 3 times to find a room where I can stay.
Stayed 2 nights in Dec 2022
Response from V.Simon - Deputy Manager on Jan 3, 2023
Dear Guest,Thank you for your comment, which - as you can imagine - was very disappointing for me.Please allow me to express our sincere apologies for the inconvenience you experienced. It goes without saying that I will investigated the situation internally.We take the perception of our guests very seriously and the impression you describe does not correspond to our thoughts on quality and service.Again, thank you so much to share your impressions with us and I really hope we will get a second chance from your side to convince you from our Hotel and service hospitality.Warm regards,

10/10 Excellent

bryson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from V.Simon - Deputy Manager on Nov 29, 2022
Dear Guest,thank you very much for the really nice feedback and the 5 star review score. We are really happy that you had a pleasent stay in our hotel. Hope we can welcome you again. Warm regards,

10/10 Excellent

ALFONS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was very good and i will stay there again.
Response from V.Simon - Deputy Manager on Nov 29, 2022
Dear Guest,Thank you very much for taking the time to share your excellent evaluation with us. We are glad, you enjoyed your stay with us and looking forward to see you again in the future.Sincerly yours,

10/10 Excellent

Diana

Traveled with partner
Liked: Staff & service, amenities
The staff was very helpful, specially one of the restaurant servers (never got his name, sorry). The bedroom was very comfortable, and the location was great. Very close to a train station. What we did not like was how slippery the bathtub was and that there were no safety bars in the bathroom. I think that is a safety issue. My travel partner is an older lady and could not take a shower while we were at the hotel.
Stayed 4 nights in Oct 2022
Response from V.Simon - Deputy Manager on Nov 29, 2022
Dear Guest,It is always a pleasure to receive positive comments from guests who have had a memorable experience of staying with us and your words are very kind and much appreciated. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Kind regards

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from V.Simon - Deputy Manager on Nov 29, 2022
Dear Guest, thank you for taking the time to evaluate our hotel. We are very happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again.Kind regards,

8/10 Good

Florencia

Traveled with family
Liked: Cleanliness, staff & service, amenities
The NH is a good hotel near the airport. It has a shuttle but it doesn't run all day; it stops from 10;30 to 5pm, which is not convenient. Rooms need a kettle. Swimming pool is very nice. It has a good breakfast and a small grocery shop.
Stayed 1 night in Oct 2022
Response from V.Simon - Deputy Manager on Nov 29, 2022
Dear Guest, Thank you very much for your Feedback and your review. We are very happy that you enjoyed your stay in our Hotel.The feedback and experience of our guests is very important to us, because this is the only way to recognize where we can improve.We hope to welcome you back again.Kind regards,

6/10 Okay

Tariq

Business traveler
Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Oct 2022
Response from V.Simon - Deputy Manager on Nov 29, 2022
Dear Guest, thank you for taking the time to evaluate our hotel. We are very happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again.

6/10 Okay

Melvin

Traveled with partner
Disliked: Amenities
Picked this hotel to be close to airport, it is a little dated and needs some improvement. We also had no hot water to take a shower in the morning. The desk Clerk was very nice and gave us a discount.
Stayed 1 night in Oct 2022
Response from V.Simon - Deputy Manager on Nov 29, 2022
Dear Guest, thank you for taking the time to evaluate our hotel. We are very happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Sep 2022

6/10 Okay

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Anooja Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everythng good but AC is not working
Stayed 1 night in Aug 2022

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

4/10 Poor

PIERRE, Merritt Island

Liked: Cleanliness, staff & service, amenities
hotel is nice but the shuttle only runs from terminal 1 and it cost 30 euro by taxi
Stayed 1 night in Jul 2022

10/10 Excellent

Bonnie

Stayed 1 night in Jul 2022

10/10 Excellent

Shivansh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was courteous and helpful
Stayed 1 night in Jul 2022

8/10 Good

Michael

Stayed 1 night in Jul 2022

8/10 Good

David

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Good location and large car park. Room smelt of smoke. Staff helpful.
Stayed 1 night in Jul 2022

6/10 Okay

cam

Business traveler
Liked: Cleanliness
Disliked: Room comfort
worst pillows of any hotel EVER
Stayed 1 night in Jun 2022

10/10 Excellent

Hannelore

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

2/10 Terrible

Jessica

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities
My room was dirty and there was some issues with some outside issues
Stayed 1 night in May 2022
Response from V.Simon - Deputy Manager on Jun 10, 2022
Dear Guest, thank you very much for taking your time to share your experience with us. With regards to your comment, we have read them carefully and would like to inform you that all the feedback given is the most reliable method of monitoring the service we offer and to improve the issues that need to be developed in order to achieve our guest’s satisfaction and to provide an extraordinary service. We are currently facing new challenges that we have to face. I am very sorry that the restaurant was closed during your stay. Nevertheless, we would be very happy to see you again!

4/10 Poor

Jasmine

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bit of a mess.
Appreciated that we tried to check in early and they tried to accommodate us. But we were given a room that wasn't meant to be our room. I had a family coming into our room in the middle of the night because they were told that this is their room. Upon speaking to the receptionist about this, instead of apologising, he laughed at the situation. He explained that I was supposed to be in room 206 but the person who checked us in kept changing the room numbers. At this point it was 5am and I couldn't be bothered to argue. I was lucky that nothing had happened, but it could have been extremely dangerous to have someone else have the keys to your room as a group of girls. On the website it said that they have a restaurant, but that day it just so happens that there were only 2 people working and the staff said they only have frozen pizzas. Appreciated the honesty! . There was no basic ammenities such a kettle in the room, there was a coffee machine in the ground floor and lots of teas but no hot water. But the good thing is the breakfast is decent and the room is actually not bad at all.
Stayed 2 nights in May 2022

10/10 Excellent

Nikolai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good!
Stayed 1 night in May 2022
Response from V.Simon - Deputy Manager on May 17, 2022
Dear Guest, Thank you so much for this fantastic rating. It is a pleasure to see how much you enjoyed your stay with us. Please come back soon! Kind regards,

10/10 Excellent

Paige

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really nice and welcoming. I really did enjoy my stay at this hotel. Definitely recommend it.
Stayed 2 nights in May 2022
Response from V.Simon - Deputy Manager on May 17, 2022
Dear Guest, Thank you very much for your feedback regarding your recent stay with us at NH Frankfurt Airport West. We are glad that your stay was up to your expectations and we would be delighted to organize another comfortable stay as soon as your travel brings you back to Frankfurt / Raunheim! Best wishes,

6/10 Okay

Helga Erika

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from V.Simon - Deputy Manager on Jan 13, 2022
Lieber Gast, vielen Dank für Ihre Bewertung unseres Hauses. Wir freuen uns, dass es Ihnen bei uns gefallen hat und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Bitte bleiben Sie gesund & viele Grüße,

10/10 Excellent

Liam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab
Staff could not possibly have been friendlier, helping me shipping parcels and accesing the gym at odd hours - Will absolutely enjoy again when in Frankfurt.
Stayed 2 nights in Nov 2021
Response from V.Simon - Deputy Manager on Dec 7, 2021
Dear Guest, Thank you so much for taking the time to share your impression about the hotel online. On behalf of the whole team, thank you so much for your generosity. It has been an enormous pleasure having you staying with us and we can only hope for having the opportunity many more times to come. Until then, please receive our warmest regards. Please stay health & safety! Kind regards,

6/10 Okay

John

Liked: Cleanliness, staff & service
Disliked: Amenities
Basic room rate did not include a kettle, fridge appeared to be turned off
Stayed 1 night in Nov 2021
Response from V.Simon - Deputy Manager on Nov 22, 2021
Dear Guest, Thanks for your feedback through google. We are looking forward to improve our service and welcome any comment.We hope we will see you again in our NH Hotel Frankfurt Airport West. Please stay health & safety! Kind regards,

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from V.Simon - Deputy Manager on Nov 16, 2021
Dear Guest, Thank you so much for this fantastic rating. It is a pleasure to see how much you enjoyed your stay with us. Please come back soon! Kind regards

8/10 Good

Maria

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
They offered us a shuttle service to the airport and although it was scheduled at an hour when we arrived they had put us another one and they did not say it was full. They did not take us and we had to find another alternative. The rooms are clean and comfortable.
Stayed 1 night in Oct 2021
Response from V.Simon - Deputy Manager on Oct 25, 2021
Dear Guest, Dear Guest, thank you very much for your Feedback. We are always very happy when we receive suggestions for improvements from our guests. We want to apologize for this and have already taken your points and are working hard on them. We would be glad to welcome you back again to show you we can do it better.

10/10 Excellent

Carmen, Guatemala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hospitality
Stayed 1 night in Sep 2021
Response from V.Simon - Deputy Manager on Oct 7, 2021
Dear Guest, On behalf of the entire team, thank you for your wonderful review. We are delighted to read that you have experienced a good time when staying at the NH Frankfurt Airport West We are already looking forward to your next stay with us.

8/10 Good

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots of Amenities!
Our search filter asked for free parking. The parking is safe and on-site, but it is NOT free. That being said, it was our only disappointment. Clean and close to the airport, it has lots of amenties, including a nice pool (during Covid, reservations are required). There was a bar, nice lounges, and a mini-store with wine and snacks. Also a workout room. The breakfast (not included) is worth the price, with lots of choices of protein. Nice room, nice atmosphere, and very helpful and friendly staff.
Stayed 1 night in Sep 2021
Response from V.Simon - Deputy Manager on Oct 6, 2021
Dear Guest, thank you very much for trust you have placed on our Hotel and for talking the time to write to us in detail description about your experienced whilst staying with us. I really appreciate your comment, which I have shared with our staff. One of our main premises are to make every guest feel special and cared. We are look forward to welcoming you back at our NH Hotel Frankfurt Airport West. Best Regards,

10/10 Excellent

Raymond

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport with shuttle.
Stayed 1 night in Sep 2021
Response from V.Simon - Deputy Manager on Sep 21, 2021
Dear Guest, Thank you very much for your feedback regarding your recent stay with us at NH Frankfurt Airport West. We are glad that your stay was up to your expectations and we would be delighted to organize another comfortable stay as soon as your travel brings you back to Raunheim! Stay health & safety! Best wishes

8/10 Good

Marin

Liked: Cleanliness, staff & service
Older hotel but clean and ok for a nights stop
Bit outdated hotel but very clean and attentive staff (especially at checkout)
Stayed 1 night in Sep 2021
Response from V.Simon - Deputy Manager on Sep 19, 2021
Dear Guest, Thank you so much for taking the time to share your impression about the hotel online. On behalf of the whole team, thank you so much for your generosity. It has been an enormous pleasure having you staying with us and we can only hope for having the opportunity many more times to come. Until then, please receive our warmest regards.

10/10 Excellent

Dirk

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Proximity to airport
Stayed 1 night in Sep 2021
Response from V.Simon - Deputy Manager on Sep 19, 2021
Dear Guest, Thank you so much for your feedback.Looking forward to welcome you back soon!

10/10 Excellent

Jerry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from V.Simon - Deputy Manager on Sep 19, 2021
Dear Guest, Thank you so much for your feedback.Looking forward to welcome you back soon!

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth the price
The hotel in general was decent. The room was below average. The breakfast was horrible. Pancakes that were hard as a rock, sour oranges, etc.
Stayed 1 night in Aug 2021
Response from V.Simon - Deputy Manager on Sep 19, 2021
Dear Guest, Thank you for your comment, which - as you can imagine - was very disappointing for us. We regret the fact we did not meet your expectations. We constantly aim to provide our guests with the finest of facilities and services. Our goal is to fulfill the individual wishes of our guests, but sometimes we are not able due to our occupancy. Please accept our sincere apologies for the inconvenience you have endured. We hope that you had a fine time in Frankfurt nonetheless and would love to get a second chance to prove that we can accommodate you better on your next stay. Kind regards

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent Airport Hotel.
Nice hotel and friendly staff. Hotel restaurant was not running for dinner due to Covid, but local Steakhouse (10 mins walk) is thoroughly recommended. It had great food and at a decent price. Hotel breakfast was good. Overall I would recommend this hotel for a stop over any time.
Stayed 1 night in Aug 2021
Response from V.Simon - Deputy Manager on Aug 24, 2021
Dear Guest, It is always a pleasure to receive positive comments from guests who have had a memorable experience of staying with us and your words are very kind and much appreciated. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Please stay health and safety & Kind regards

8/10 Good

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel clean caring staff but without free parkinv however u can find parking around the streets
Stayed 4 nights in Aug 2021
Response from V.Simon - Deputy Manager on Aug 9, 2021
Dear Guest, Thank you for your very positive scoring - we hope to welcome you again soon here at the NH Hotel Frankfurt Aiport West in Raunheim!

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Overall satisfied but some frustrations too
Comfortable hotel with clean lobby, clean room, good amenities. Couldn't use pool because of numbers limitations. This was not on the website where I booked the room nor told to me upon check-in. Several restaurants within a few hundred meters of hotel if you don't want to eat there. Breakfast was good with great variety of foods available.
Stayed 1 night in Jul 2021
Response from V.Simon - Deputy Manager on Jul 22, 2021
Dear Guest, Thank you very much for your Feedback and your review. We are very happy that you enjoyed your stay in our Hotel. The feedback and experience of our guests is very important to us, because this is the only way to recognize where we can improve. We hope to welcome you back again.