Ratings based on 92 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
by Pete from Sydney
Great location but currently under refurbishmentPosted Feb 19, 2014
Pros: Location and sunset views
Cons: Staff greetings, staff professionalism, air condition, general refurbishment
Location: Location was great - you can walk to most local attractions.
The hotel is in a great location and has great sunset views from the harbor facing rooms. The hotel is under refurbishment though which I was not alerted to until check-in. They are doing construction work from 9am each day and throughout the day so it is almost impossible to get work done or relax in your room. On one day they turned off all water in the hotel with about 12 hours notice. When I approached management about this they were very smug and not very sympathetic to the inconvenience this causes. Generally the staff were ok but they should be given more coaching on making a guest feel special. Even with simple things like greeting guests as they wander the property. The uniforms were a little tardy too. This place claims to be a 4.5 star hotel but I would suggest a 3 star would be more accurate. It is in desperate need of a refurbishment. I was very disappointed with this stay and would not recommend to others. Maybe post refurbishment it might be worthwhile to check it out again.
for Everyoneby Chris &Deborah from Victoria Aus.
Posted Jan 4, 2014
Pros: Very friendly staff. Good buffet breakfast.Clealiness of room and Hotel. Great views of Darwin Harbour.
Cons: Fittings and furnishings could be updated.
Location: Good central location.
for Everyoneby Anthony from Sydney, Australia
Posted Nov 18, 2013
The hotel is showing its age and though it has the name "Hilton" in the name I think it is more managed by Hilton rather than a real Hilton hotel. It is ok but not luxury though the price aligns with that. The view of the car park and air con plants makes one wonder about the benefits of having the balcony.
for Everyoneby A verified traveler
Posted Nov 14, 2013
for Everyoneby A verified traveler
beautiful hotelPosted Nov 11, 2013
we stayed here for the weekend a few weeks ago. When we walked into the room, it was spacious and had a lovely view of the pool. we found a empty can of alcohol on the balcony which was abit gross. our air conditioner also started dripping water but we just turned it off for an hour or so then it was fine. my friends room also had a used bar of soap in her shower...yuck! all together though, It was a lovely stay, staff were friendly and useful. I would definitely go back there.
Recommendedby Emanuel from Sydney
Very nicePosted Nov 9, 2013 on Hotels.com
The hotel is good located, just a few minutes walk from Mitchell Street and across to a very nice park. The rooms are nice, just the bathrooms could be a bit nicer. The staff was very friendly.
for Business Travelersby Neil
Posted Sep 18, 2013 on Hotels.com
for Getaway With Friendsby Rae B from Victoria
Great ViewPosted Sep 8, 2013 on Hotels.com
The hotel staff were very nice,the bed and pillow choice were great, it was worth the extra for the sea view. My only complaint was the bathroom needs a complete overhaul.
for Couplesby A verified traveler
Nice view of the harbour and park and sunsetPosted Aug 24, 2013
It was nice to have dining and bar areas close to pool and staff were always pleasant and helpful
Recommendedby A verified traveler
Posted Aug 22, 2013 on Hotels.com
the front desk service was fantastic. the room was clean and comfortable but shower/bath was very high to get into and the drain was slightly blocked. great location and view was fantastic.