Ratings based on 152 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ohio

Good stay in Springfield

Posted Jan 9, 2015
The hotel staff was friendly, efficient and helpful. The room was clean and comfortable although the comforter was a bit heavy. The location is excellent with easy access to Hwy 68 for Urbana and West Liberty. The breakfast is plentiful and well maintained. Also, plenty of restaurants and grocery stores nearby for food. I have stayed twice and would stay again.
Comment from Hotel Management
Jan 20, 2015 by Stephanie, Hotel Management
Thank you for taking the time to write about your most recent stay with us. We are delighted that you enjoyed our friendly, efficient, and helpful staff. We like to think that we have the best staff in Springfield. We are also glad that you enjoyed our clean and comfortable rooms and our hot breakfast. We appreciate your business and hope to see you again when your travels bring you back to the area.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom CA

Convenient location

Posted Nov 21, 2014
Pros: convenient location
Cons: need to clear parking lot sooner when it snows
Location: Don't know what attractions are nearby, I was visiting relatives. Lots of shops and food nearby.
Motel was very convenient to roads, interstates, and shopping. I stayed there during a really cold spell in November and they did not clean snow & ice off the parking lot very well, but the room was very clean. I would stay there again. Price was very reasonable and much lower than what is posted in the room.
Comment from Hotel Management
Jan 20, 2015 by Stephanie, Hotel Management
Thank you for sharing with us your most recent stay at the Springfield, OH Country Inn & Suites. We are happy that you found our location to be convenient and close to major roads, shopping, and many restaurants. Thank you for letting us know that our snow crew needs to do a better job of clearing the parking lot. We will be sure and share this with them. We apologize for the inconvenience this may have caused. We thank you for your business and hope to see you when your travels bring you back to the Springfield, OH area.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Ontario, Canada

Not Bad

Posted Nov 16, 2014
Pros: Location
Cons: Breakfasts
The hotel is very well situated. It's close to shopping and lots of restaurants; handy to the highways but not so close as to suffer from noise pollution. Not really a truckers type hotel because of it's location which means no revving trucks backing up at 4 or 5 AM.. The rooms are large and well furnished. The staff were friendly and helpful. The breakfasts were a little disappointing but not terrible and there were sufficient choices. The room could have been a little cleaner but was, overall, clean. Loved the shampoo provided. The bed was too firm for my taste but the pillows were very soft and comfy.
Comment from Hotel Management
Jan 20, 2015 by Stephanie, Hotel Management
Thank you for sharing your most recent experience at the Springfield, OH Country Inn & Suites. We are happy that you found our hotel to be well situated to shopping and many restaurants with in walking distance. We are glad that you enjoyed your lagre room, the friendly and helpful staff and the shampoo. If you are in the Springfield, OH area again we hope that your travels will bring you back to the Country Inn & Suites.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Staff !

Posted Nov 10, 2014
Pros: Nice location. Easy to get to from the highway.
Cons: Need better vacuums for the carpets. Bathrooms very clean. A larger pillow would be more comfortable for the king size beds.
Location: Great shopping and good food nearby.
A bit noisy from activity from the room above ours. Overall a nice place to stay.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Tennessee

Customer Service Lessons needed

Posted Nov 10, 2014
Pros: The room is clean - indoor swimming pool
Cons: Smile once in a while.
My real complaint concerns only one person on staff who simply could use a course in customer service. A member of the morning staff responsible for the breakfast replenishing looks as if she is miserable and the guests are a bother normally she is frowning. We stay here about 3 times a year it is my husband’s preferred hotel, I hope mistakenly there would be a difference in this particular person’s attitude but each time I am mistaken. This alone makes my stay there a source of irritation for me, as I am great believer in customer service if it were up to me I would stay elsewhere for this reason alone and certainly do when traveling alone.
Comment from Hotel Management
Jan 20, 2015 by Stephanie, Hotel Management
Thank you for writing about your most recent stay at the Springfield, OH Country Inn & Suites. I want to apologize for the less than exceptional customer service you received in the breakfast room. I will definitely address your concerns and share your comments. We thank you for your business and hope that upon your next visit we exceed your expectations in all areas.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle

usual

Posted Oct 27, 2014
Pros: cozy-- relaxing
Cons: nothing
Location: eat and drink-- not much else in Springfiels
always stay here-- relaxing-- great staff-- generally cool
5 out of 5
Recommended
for Business Travelers
by RAVIfrom springfield

Excellent stay in Country Inn

Posted Oct 22, 2014 on Hotels.com
its excellent
5 out of 5
Recommended
for Families
by ERNESTDfrom ohio

Great stay

Posted Oct 21, 2014 on Hotels.com
Great! Breakfast was good!
5 out of 5
Recommended
for Getaway With Friends
by terrifrom nc

convenient, clean, safe and very friendly staff

Posted Oct 5, 2014 on Hotels.com
Staff was excellent and friendly.
Comment from Hotel Management
Jan 3, 2015 by Stephanie, Hotel Management
Thank you for taking the time to write about your most recent visit to the Springfield, OH Country Inn & Suites. We are glad to see that you enjoyed our great staff and our clean rooms. We are conveniently located to shopping and restaurants. Many with in walking distance. We thank you for your business and hope to see you again when your travels bring you back to the area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 3, 2014
Good establishment with kind staff, good breakfast and, affordable prices...
Comment from Hotel Management
Jan 20, 2015 by Stephanie, Hotel Management
Thank you for sharing your most recent experiance at the Springfield, OH Country Inn & Suites. We are delighted that you enjoyed our kind staff, our hot breakfast, and our prices were affordable for you. Your kind comments will be shared with all team members. We appreciated your business and your feedback. We hope to see you again when your travels bring you back to the area.