Ratings based on 140 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Staff !

Posted Nov 10, 2014
Pros: Nice location. Easy to get to from the highway.
Cons: Need better vacuums for the carpets. Bathrooms very clean. A larger pillow would be more comfortable for the king size beds.
Location: Great shopping and good food nearby.
A bit noisy from activity from the room above ours. Overall a nice place to stay.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Tennessee

Customer Service Lessons needed

Posted Nov 10, 2014
Pros: The room is clean - indoor swimming pool
Cons: Smile once in a while.
My real complaint concerns only one person on staff who simply could use a course in customer service. A member of the morning staff responsible for the breakfast replenishing looks as if she is miserable and the guests are a bother normally she is frowning. We stay here about 3 times a year it is my husband’s preferred hotel, I hope mistakenly there would be a difference in this particular person’s attitude but each time I am mistaken. This alone makes my stay there a source of irritation for me, as I am great believer in customer service if it were up to me I would stay elsewhere for this reason alone and certainly do when traveling alone.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle

usual

Posted Oct 27, 2014
Pros: cozy-- relaxing
Cons: nothing
Location: eat and drink-- not much else in Springfiels
always stay here-- relaxing-- great staff-- generally cool
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 3, 2014
Good establishment with kind staff, good breakfast and, affordable prices...
Comment from Hotel Management
Oct 14, 2014
Thank you for sharing your most recent experiance at the Springfield, OH Country Inn & Suites. We are delighted that you enjoyed our kind staff, our hot breakfast, and our prices were affordable for you. Your kind comments will be shared with all team members. We appreciated your business and your feedback. We hope to see you again when your travels bring you back to the area.
3 out of 5
Recommended
for Couples
by A verified traveler

Mediocre

Posted Sep 27, 2014
Cons: Beds. No ice.
Beds not comfortable but staff and breakfast were great.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Fort Wayne, IN

Decent Hotel

Posted Sep 15, 2014
Pros: Welcoming staff, reasonably clean
Cons: Ability to locate entrance
Location: There are several restaurants in the immediate vicinity, and within a short 1-2 mile drive.
Hotel staff was welcoming and efficient. The overall condition of the hotel was good. While our room was clean, we were in the lobby when another guest came to the desk indicating the ice machine was not working, and provided the desk clerk with a rotten banana that was in her room upon arrival. The beds were comfortable, but the pillows were too soft for us (just a personal preference). The hotel can be hard to find, and access to it is through the driveways of either Target, or a seafood restaurant directly in front of the hotel - there should be signage at the road to assist in directing guests to the hotel.
Comment from Hotel Management
Sep 20, 2014
Thank you for taking the time to share your feedback with us on your most recent stay at the Country Inn & Suites Springfield, OH. I am delighted that you enjoyed our clean rooms and our great staff. We did share with housekeeping the issue with the banana peel and shared with them how important it is to pay attention to detail. The property in front of the hotel is not ours so we are unable to put signage by the street. We do apologize for the inconvenience this may have caused. Again, We thank you for your feedback and thank you for your business. We look forward to seeing you again when your travels bring you back to the Springfield, OH area.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Egg, Switzerland

Hotel conveniently located in Springfield, Ohio

Posted Sep 14, 2014
This hotel is a great example of value for money. Most areas of interest in the Springfield area are reachable within 20 minutes. The staff are very friendly, the rooms immaculate, and the breakfast bar, while not "luxurious", is quite adequate. If I return to Springfield, this is the hotel in which I will stay. (I have stayed in all three of the major chain hotels in Springfield.)
Comment from Hotel Management
Sep 21, 2014
Thank you for the great comments. We are glad you enjoyed your stay with us. We are just minutes from Wittenberg University, Cedarville University, Urbana University, and Clark State. We are also just minutes from The Champion Center, Clark County Fairgrounds, and Young's Jersery Dairy. A fun place to entertain the whole family. Thank you again for your feedback and your business. We look forward to seeing you again when your travels bring you back to the Springfield, OH area.
4 out of 5
Recommended
for Personal Event
by Karenfrom Springfield, OH

tricky to access

Posted Aug 6, 2014 on Hotels.com
overall good -- no frig but I just paid for a "standard" room -- pretty good breakfast and front desk service. I had to drive through an empty parking lot from a closed restaurant to get to the hotel and no sign on the street but large sign back further in so I did finally find it.
Comment from Hotel Management
Oct 18, 2014 by Stephanie, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are so happy to read that you enjoyed our great service and breakfast buffet. We apologize for the inconvenience of having to drive thru the restaurant in front of us. Unfortunately we share a drive way. The restaurant is open but closed on Mondays. We appreciate your business and we look forward to seeing you again the next time you visit Springfield, OH.
4 out of 5
Recommended
for Families
by Billfrom Scranton PA

Great, except dirty!!

Posted Jul 23, 2014 on Hotels.com
Everything was great about this hotel, service, location, etc. The only problem was the cleanliness. All of the couch and chair cushions were disgusting, caked with dirt and grime. We avoided these areas. If you're a clean freak, not the place for you.
Comment from Hotel Management
Oct 4, 2014 by Stephanie, Hotel Management
Thank you for taking the time to write about your experiance at the Springfield, OH Country Inn & Suites. This hotel is know for our excellent guest service and we are very close to many restaurants and shopping within walking distance. I want to apologize that this room did not exceed your expectations. I assure you we are taking care of any cleanliness problem this room may have and we thank you for bringing it to our attention. We thank you for your business and hope that if you are in the Springfield, OH area again that you will give us another chance to exceed your expectations.
4 out of 5
Recommended
for Families
by Jc

This traveler left a rating score only Posted Jul 13, 2014 on Hotels.com