Ratings based on 177 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ohio

easy on and off

Posted May 28, 2015
Pros: a very good value
This hotel is on the northwest side of Springfield and offers great access to HWY 68 in its freeway section. Lots of eating places and stores nearby. The staff is very friendly and helpful. The room is large and well maintained with a good bathroom. It is not luxurious, but it is plenty good. The breakfast is good--the usual stuff, but well made and presented.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Huntington, WV

Convenient Location and Great Lodgine

Posted May 26, 2015
Pros: Full breakfast, comfortable pillows and confortor and ease of access.
Cons: Directions into the parking lot. We had to travel through a restaurant parking lot or the Target parking lot. I saw no signs directing us.
Location: Plenty of regular retail, nice restaurants and close to the Clark County Fairgrounds.
While in the Springfield Ohio area for a local event, my husband and I stayed at the Country Inn & Suites By Carlson Springfield. The staff were not only friendly but gave us advice on local restaurants on directions to them and other retail sites of which we were interested. The room was clean and the bed and pillows very comfortable. I always look for lodging that offers amenities of breakfast, convenient parking and a pool; this hotel had all three. While most offer a 'continental breakfast', Country Inn & Suites By Carlson Springfield offered a full breakfast with great food choices. Coffee is available 24/7 as well. There was no outdoor pool but the indoor pool and area were clean and inviting. I'd recommend this hotel to anyone and will plan to stay there again next year.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 26, 2015
Very nice hotel. Bed was comfortable and enjoyed having a suite with a TV in both rooms. Loved having coffee and cookies available at all times. Also enjoyed being able to sit out on the porch. Just like being at home.
Comment from Hotel Management
May 4, 2015 by S. Hackathorne, Hotel Management
We are happy to see that you enjoyed our home as if it was yours. This is what we strive for. Thank you for leaving your kind comments and we hope to see you again when your travels bring you back to the area.
3 out of 5
Recommended
for Families
by A verified traveler

Decent hotel

Posted Apr 11, 2015
Pros: Nice location
Cons: Maintaince to the building
For the money the hotel was just ok! The chair in our room looked like it got chewed by a dog. The beds were kind of lumpy.
Comment from Hotel Management
May 4, 2015 by S. Hackathorne, Hotel Management
Thank you for sharing your review with us. We apologize that your chair was worn and the beds were uncomortable for you. We strive to deliver a quality hotel and apologize that we fell short of that. If you are in our area again we hope that you will give us another chance to exceed your expectations.
3 out of 5
by A verified traveler

Customer service

Posted Apr 10, 2015
Everything was fine until I checked out the following morning. The lady I dealt with was very rude and cocky. I was shocked to be talked to like that. I will never stay at a Country Inn and Suites again.
Comment from Hotel Management
May 4, 2015 by S. Hackathorne, Hotel Management
Thank you for sharing your review with us. Please accept my apology for the less than exceptional customer service you received. We strive to deliver exceptional, friendly service with all our guest and fell short of that in your situation. We hope that you will give us another chance if you are in the area again. We appreciate your business and you.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 10, 2015
Location was great and easy to find. Breakfast was very good. Staff great. Room was good. Air/heater was a little noisy. Otherwise good stay
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Morton IL

Great staff! Nice hotel!

Posted Apr 2, 2015
No complaints! Nice place! Very clean hotel. Staff was very nice! Always enjoy staying at Country Inn!
Comment from Hotel Management
Apr 11, 2015 by Stephanie, Hotel Management
We are delighted to hear that you enjoyed your stay at the Springfield, OH Country Inn & Suites. Our staff takes pride in our clean hotel and delivering friendly service. We hope to see you again when your travels bring you back to the area.
4 out of 5
Recommended
for Families
by Curtfrom Indiana

Good choice if you are staying in Springfield, OH

Posted Feb 28, 2015 on Hotels
Good choice if you are staying in Springfield, Ohio. I would stay here again.
Comment from Hotel Management
May 9, 2015 by Stephanie, Hotel Management
We appreciate you taking the time to write about your most recent stay at the Springfield, OH Country Inn & Suites. We are delighted that you enjoyed your stay with us. We look forward to seeing you again when your travels bring you back to the Springfield, OH area.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Good stay in springfield

Posted Feb 24, 2015 on Hotels
Great hotel in an average location, perfect for business or just passing thru.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 21, 2015
Hotel room was quiet and clean. Free breakfast was ok. Basically biscuits and gravy with some fruit and yogurt. I would have been nice to have some eggs and bacon or sausage links.
Comment from Hotel Management
Mar 12, 2015 by S. Hackathorne, Hotel Management
Thank you for taking the time to share with us your most recent stay at the Springfield, OH Country Inn & Suites. We are happy that you enjoyed your quiet and clean room. I apologize that on the day you stayed with us that we did not serve eggs and a meat. Our breakfast menu is a rotating menu of hot items. Each day is something different. We appreciate you and your business and hope to see you again when your travels bring you back to the area.