Ratings based on 62 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Dulles, VA
Lovely location, easy to get to anywherePosted Jul 28, 2014
Pros: Location, especially. Close to the highway, but not overly so. Surrounding area is clean and quaint. View of the historical arcade is pretty at night.
Have been there before, but it is a lovely hotel. Good price, great location. The restaurant is also very good. Staff were all friendly. helpful and prompt.
for Everyoneby A verified traveler
A oasis in the desertPosted Apr 13, 2014
Nice to be in a Marriot inthe middle of Springfield that looks like a phamtom town
Comment from Hotel Management
Apr 14, 2014 by General Manager, Hotel Management
Traveler, Thank you for taking the time to rate our hotel. Our goal is to deliver the best guest experience possible. When we do not receive a perfect score on these reviews, we would love to know why so we can make improvements to best meet your needs in the future. We hope that you will stay with us again in the future. Thank you again. Kind regards, Becky Krieger, General Manager
for Everyoneby A verified traveler from 44805
Excellent!!!!Posted Apr 7, 2014
Cons: 2nd Elevator working :)
Wonderful! I couldn't believe how wonderful our stay was. Comfortable and quiet. First time I actually slept all night at a hotel! Great staff!
for Everyoneby Barbara
Great hotel!Posted Mar 1, 2014
We had a very nice room--convenient, clean, and contemporary. Breakfast was okay. Staff pleasant and helpful!
by A verified traveler
Noisy Christmas crowdPosted Dec 9, 2013
Walls in this hotel must be extremely thin. Could hear people coughing in room next door and entire conversations in hallway. There was no available parking in hotel parking lot in the evening. Staff seemed unconcerned. Also maid knocked on our room door at 9AM on a Sunday morning to clean. Being a sunday morning we were still in bed. Bathroom was old and tile in shower had mildew on it. Won't be staying at this hotel ever again.
for Business Travelersby jeff
Posted Dec 8, 2013 on Hotels.com
for Everyoneby nancy from virginia
Posted Nov 4, 2013
for Familiesby A verified traveler
Not worth the moneyPosted Oct 6, 2013 on Hotels.com
It was an $85 a night hotel for a $150 a night price. Thin walls and not a friendly staff. No breakfast included in the cost and not worth the money.
by Dennis from Louisville, KY
The heating and air unitPosted Oct 6, 2013
Cons: Update the hearting and air system
The AC unit continued to click on and off throughout the night. We tried adjusting but it did not solve the problem.
for Personal Eventby G Loof from Louisville
Just o kPosted Sep 2, 2013 on Hotels.com
Elevator not working. No stairs to use. Long waits to get to room. Large dogs in the lobby, obviously the hotel allows large dogs. Rooms are smallish and not super clean. Lots of stains on carpet. Older looking rooms. Worst $130 room we've ever had! This is Springfield Ohios best? Sorry but save some money and stay at a cheaper motel in the area.