Maxine,Thank you for your review and comments. We appreciate your business and hope you join us again soon.Kind regards,Becky KriegerGeneral Manager

Tonya - Thanks for your comment and rating. We do love being across from the beautiful Heritage Center with its exceptional architecture. All the best!Becky KriegerGeneral Manager

Kenneth,Thank you for your review - we hope you'll join us again soon.Becky KriegerGeneral Manager

Deanna K,Thank you for sharing your experience - and please accept my apologies. We will take a look at our listing and make the appropriate changes that it allows us to. I am glad, though, that you found the staff friendly and helpful. All the best,Becky Krieger

Kristin Marie,Thank you for commenting about your stay with us at the Courtyard Springfield Downtown. We think our team is pretty good at what they do and we're glad that you think so, too.We appreciate your feedback and hope that you'll join us again soon.Stay warm!Becky Krieger General Manager

Rick,I'm happy to hear that you enjoyed your stay with us - thank you for sharing. We invite you to join us again the next time your travels bring you to the Springfield area.All the best,Becky KriegerGeneral Manager

Jacki - Thank you for staying with us and sharing your experience. We're glad that you enjoyed your stay with us. Please join us again when your travels bring you back to Springfield.Regards,Becky Krieger General Manager

Jeannette,Thank you for your rating and comments. Please join us again soon.Becky KriegerGeneral Manager

Anthony,Thank you for your review. We appreciate you taking the time to share your experience with us. We hope to see you again.Becky KriegerGeneral Manager

Princess,Thank you for your rating. Happy holidays to you and yours!Becky KriegerGeneral Manager

Sandra - Thank you for taking the time to share your rating with us. Best of the holiday season to you!Becky KriegerGeneral Manager

Todd,Thank you for your rating and kind words. Please join us again soon!Becky KriegerGeneral Manager

Jennifer,Thank you for your rating. Please join us again soon!Becky KriegerGeneral Manager

Jacob,Thank you for taking the time to share your experience with us. Please join us again.Becky KriegerGeneral Manager

Amelia,Thank you for taking the time to share your experience with us. We are sorry to hear that you didn't have a great stay. The issues you encountered will be addressed with our housekeeping team. Our apologies. We hope you'll give us the opportunity to make it up to you on your next visit.All the best,Becky KriegerGeneral Manager

Russell,Please accept my apologies that your stay was less than perfect. We hope you'll give us the opportunity to serve you again.Becky KriegerGeneral Manager

Karen,Thanks for your comments. We invite you to join us again soon!All the best,Becky KriegerGeneral Manager

Christopher,Thank you for taking the time to share your rating. Please come stay again.All the best,Becky KriegerGeneral Manager

Donna,I am very sorry for the experience that you had with us. Judy and I have spoken about this, as well as our Executive Housekeeper who was present in the back office during your check-in. We do our very best to get our guests all of their requests, but adjoining rooms is something that we are unable to guarantee. There are a number of things that can come into play when it comes to this: a maintenance issue causes the room to be put out of service, a guest decides to stay over, and - as in this case - we were completely sold out the prior evening and the guest needing the room had a reservation for more than one night which then required us to unblock it. It makes it difficult as well, as you requested a king adjoining to a double/double and we only have 5 of those adjoining types. According to Judy she offered to move you to 2 rooms with doubles, which would have greatly increased the options. While I know that you feel Judy was rude and unapologetic, I don't believe that it was intentional. We have spoken about it and I don't think Judy realized that the adjoining room had been given to someone else when you initially came in which is why you weren't told about it at that point. Again, my apologies.Becky KriegerGeneral Manager

Kevin,Please accept my apology for falling short of providing you with an excellent stay here at the Courtyard Springfield Downtown. We do hope that you'll give us another chance.Kind regards,Becky KriegerGeneral Manager

Jeff,Thank you for your comments. Sunday evenings in downtown Springfield can be difficult to find walkable food options as most are small businesses and close on Sunday to be able to optimize the higher occupancy days with staffing. We are working to get to the point where we open and offer our lounge menu on Sunday evenings, unfortunately we're not yet at that point. As you stated, delivery options are available and fortunately they are plentiful.We do hope you'll join us again in the future should your travels bring you back to town.Kind regards,Becky Krieger General Manager

Todd,Thank you for your comments. Unfortunately, with the Courtyard brand standard, we are unable to include breakfast with the rate. We do hope that will not deter you from staying in the future.All the best,Becky KriegerGeneral Manager

Sabina,Thank you for your rating. Please join us again should your travels bring you back to Springfield.All the best,Becky KriegerGeneral Manager

Anthony,Thank you for taking the time to share your experience with us. We invite you to stay again next time your travels bring you to the area.All the best,Becky KriegerGeneral Manager

Kevin - Thank you - we're so glad that your stay was enjoyable. Please join us again the next time you're in town.All the best,Becky KriegerGeneral Manager

Mark,Thank you for your rating. We do hope that you'll join us again should your travels bring you back to the Springfield area.Kind regards.Becky Krieger General Manager

Michelle,Thank you so much for your comments and for taking the time to share. We hope that if you're in the area again you come back and join us.All the best,Becky KriegerGeneral Manager

Michael,I'm sorry your stay was less than acceptable. We do hope that you'll give us a second chance should your travels bring you back to the Springfield area.All the best,Becky KriegerGeneral Manager

Bill, Thank you for your rating. We invite you to join us again so we can make your next stay a 5/5.Thanks,Becky KriegerGeneral Manager

SHAWN,Thank you for your review and sharing your experience with others. Please join us again soon.All the best,Becky KriegerGeneral Manager

melika,I'm very sorry that your experience was not a good one - this is not the norm for our property. We normally get very high marks on customer service. We are an older building, but we were just renovated a couple of years ago. We invite you to join us again and give us another chance.Kind regards,Becky KriegerGeneral Manager

Tonya,We're glad you enjoyed your stay and happy to hear that our location served the purpose of your trip well. Please join us again should your travels bring you back.All the best,Becky KriegerGeneral Manager

Michael,Thanks for your kind words. We think we have a great team here and we're glad you got to experience our downtown. The farmer's market has so much to offer and we're really excited to see all of the cool changes that our neighborhood is making. Come back to Springfield soon!Becky KriegerGeneral Manager

david,Please allow me to apologize for any shortcomings we may have had during your stay. We would invite you to join us again - hoping that your next stay will be a better one.All the best,Becky KriegerGeneral Manager

Jerry,We're glad that you enjoyed your time with us - and thank you for the review!All the best,Becky KriegerGeneral Manager

Kathleen,Thank you for your comments. We invite you to join us again the next time your travels bring you to the area.All the best,Becky KriegerGeneral Manager

Harry,Please accept my apologies for the cleanliness issues you experienced. This is not our standard and it will be addressed with our team.If your travels bring you back to the Springfield area, we invite you to please give us another chance. Thanks,Becky Krieger General Manager

Kendra,Thank you for taking the time to comment about your stay with us. Please join us again.Becky KriegerGeneral Manager

Jennifer,I am very sorry for the issues that you experienced. We have been experiencing television issues due to hardware malfunctions and are working to rectify them in a timely manner with the manufacturer. Sofa bed linens are always available by calling the desk if they are not already in the room.We hope that you'll give us a second chance should you return to the area.All the best,Becky KriegerGeneral Manager

Daniel,I'm very that you were not happy with your stay. This is not typical for our property, so we will discuss rating as a team and determine what we could have done better.All the best,Becky Krieger General Manager

Miriam,Thank you for your comments, but we are very confused. We have not yet hosted any graduation parties this year for anyone, let alone a team member. We have not had any team members hold events in the past few months, nor would not have allowed anyone to work while having their own event here at the same time - that would take away focus from our guests. We also don't impose "conference fees". Are you sure that this was at the Courtyard by Marriott in Springfield Ohio? Thanks,Becky KriegerGeneral Manager

Janis,Thank you for your rating and comments. We do know that parking can be tricky when we have events - please accept our apologies. We try to have backup parking with neighboring establishments as an option.Thanks again,Becky KriegerGeneral Manager

MICHELLE,Thank you for your rating! Please join us again soon.All the best,Becky KriegerGeneral Manager

Mary,Thank you for taking the time to share your experience by rating your stay. We hope that if your travels bring you back to Springfield you'll join us again.All the best!Becky KriegerGeneral Manager

Philip, Thank you for your rating. Please stay with us again soon.Kind regards,Becky Krieger

shawn,Thank you for your comments. We're happy to hear that you enjoyed your stay with us. Please join us again soon!All the best,Becky KriegerGeneral Manager

Sarah,Thank you for your comment and rating. Please join us again!Becky KriegerGeneral Manager

Jennifer,Thank you for your rating. We appreciate you and are happy to hear that your stay was a great one. Please join us again the next time your travels bring you back to the Springfield area.Kind regards,Becky KriegerGeneral Manager

Elizabeth,Thank you for taking the time to share your rating. We hope you'll join us again soon.Regards,Becky KriegerGeneral Manager

Kelly,Thank you for your comments. Please join us again soon!Kind regards,Becky KriegerGeneral Manager