Ratings based on 920 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
88% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good location, outdated and a bit cramped.

Posted Apr 12, 2015
Check-in was fine. Overnight staff very unfriendly, as well as housekeeping.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 8, 2015
The place needs a little update. But it is clean and staff is friendly.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Fort Wayne

Very large rooms and could be very nice

Posted Mar 30, 2015
Pros: Big rooms, 2 full baths, lots of space, full kitchen.
Cons: Just give it a thorough cleaning, repair the toilets, fix some of the rough edges and add a full compliment of cooking accessories.
Location: Mall, plenty of shopping and restaurants.
I had never stayed at a Hawthorne Suites before but when I saw the Penthouse Suite with over 800 sq ft with 2 full baths at a very competitive rate I decided to give it a try. We didn't see it at first as we thought it was an apartment complex and that's pretty much what it is. The staff all around was great. The room at first site was nice. The kids enjoyed having their own space and TV and same for us. As we started to unpack you started to notice that it wasn't super clean, the sheets were actually dirty and throughout it showed. Another feature was the rocking toilets, both upstair and down rocked, which was a little unsettling. The refrigerator worked well and the appliances were great. We thought about going and buying steaks and just eating them in the room but there wasn't a broiler pan included. There was however coffee maker, a skillet, another pan, silverware and glasses. I have a feeling that our room was probably subpar for them but I didn't bother to complain or ask to change rooms. The reality is we didn't realize how dirty the sheets were until the next morning.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Kewadin Mi

Easy access to express ways.

Posted Mar 14, 2015
Decent accommodation. Dated but clean. Comfortable bed. Full kitchen nice for extended stays. Not a lot of parking. Made use of employee parking next door.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom C

A nice escape

Posted Feb 19, 2015
I really enjoyed my stay here. I reserved the suite with fireplace. The room itself was outdated however it was nice. You must supply your own firewood and lighter . Other than that my overall stay was nice will definitely return.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 17, 2015
I had a great stay at this very complete apartment. It was a well heated room, with a full bathroom, kitchen, double bed and even a fire place! I will surely return to this place.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Richmond, IN

Best Ever

Posted Feb 2, 2015
Pros: See above
Location: Near the hospital which made wife's knee surgery much less painful, since we live an hour away.
We completely enjoyed our stay at your hotel. It was a pleasant surprise to see how it was laid out, in fact, we had trouble finding it, seeing only what appeared to be condo buildings all around... When we realized the "condos" were where we'd stay, we were very pleased. The room was great, well maintained, and spacious. The full kitchen was a nice touch, and the ice maker was a welcome surprise, as we were staying there while my wife underwent knee surgery. Everything about the place was great, from the room to the friendly staff, to the nice hot breakfast we enjoyed both days. Finally,the bed was so comfortable, we decided to purchase a new mattress the next day to try and match the great night's sleep we had there. Keep up the good work!
5 out of 5
Recommended
for Everyone
by A verified traveler

The staff were great and the room was so comfy.

Posted Feb 1, 2015
From the time I checked in chez was great I was thinking of staying another night but had to get back to Columbus. Breakfast was great the breakfast staff was great as well. The bed slept so comfy.
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable

Posted Jan 27, 2015
For the rate was satisfactory but carpet around edges was very dusty.
4 out of 5
Recommended
for Personal Event
by Kimberlyfrom columbus, ohio

comfortable stay

Posted Jan 21, 2015 on Hotels.com
Just an overnight stay to get away from bad weather, but it was comfortable. The breakfast was perfect to start my day.I would stay here again