Exterior

Reviews of Holiday Inn Express Hotel & Suites Dayton West - Brookville, an IHG Hotel

2.5 out of 5

Reviews

8.0

Very Good

Rating 10 - Excellent. 142 out of 374 reviews" "
Rating 8 - Good. 135 out of 374 reviews" "
Rating 6 - Okay. 49 out of 374 reviews" "
Rating 4 - Poor. 34 out of 374 reviews" "
Rating 2 - Terrible. 14 out of 374 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Larry

Disliked: Staff & service
The shower did not work. No hot breakfast was served. They were really sorry that I had experianced these issues.
Stayed 1 night in Mar 2024

10/10 Excellent

Therese

Liked: Cleanliness, staff & service, property conditions & facilities
Despite it being late, I was greeted immediately and with a smile. Check in was seamless.
Stayed 1 night in Mar 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Brett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Roman

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel for a nights stay. Rooms are clean and service was good.
Stayed 1 night in Jan 2024

8/10 Good

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Marina

Traveled with family and small children, Traveled with family
Stayed 1 night in Dec 2023

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
It was okay, not outstanding.
Stayed 1 night in Dec 2023

10/10 Excellent

Jodi

Traveled with pets, Traveled with family
Stayed 1 night in Dec 2023

10/10 Excellent

Susanne

Stayed 1 night in Dec 2023

6/10 Okay

Jeromy

Traveled with partner
Disliked: Staff & service, amenities
very average place. like a super 8 quality. it's decently clean. worst holiday inn express I've ever stayed at. store shop had about 3 options. room was odd, i think they gave me the worst room at a hotel at 10 percent capacity.
Stayed 2 nights in Nov 2023

8/10 Good

Claudette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new. Clean and roomy.
Stayed 2 nights in Nov 2023

10/10 Excellent

Anthony

Stayed 3 nights in Nov 2023

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Darlene

Business traveler
Liked: Staff & service
Front desk clerk was great. Room is fine. The dispenser of shampoo, conditioner and lotion bottles was such a great idea instead of the little bottles! I was disappointed that the pool was not open. They had the doors propped open but needed a locksmith.??? That shut the pool down??? I think the people above me have an elephant in the room. Hopefully it stops walking around soon. I will want to go to sleep soon.
Stayed 1 night in Nov 2023

10/10 Excellent

Remona

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

LYNDON, Minnetonka

Stayed 1 night in Oct 2023

10/10 Excellent

Ashlee

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Front desk was nice. Rooms are small but nice.
Stayed 1 night in Oct 2023

8/10 Good

timothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Not happy, won’t return!
First they tell me a few hours before arrival that they couldn’t accommodate my room anymore. Then they got me a room back but it was 1 bed and not 2. Then they didn’t have any extra blankets for our 2nd person since we had to share. Made my whole stay uncomfortable. The elevator sounded and felt like it was going to break.
Stayed 1 night in Sep 2023

8/10 Good

timothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Alex D

Traveled with family and small children
Disliked: Staff & service
They double charged me for the room. Even after I gave them confirmation number. Would not answer my questions about anything
Stayed 1 night in Sep 2023

10/10 Excellent

Jared

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Cecil

Liked: Cleanliness, staff & service, property conditions & facilities
Appreciated the service and kindness extended by the staff.
Stayed 1 night in Sep 2023

8/10 Good

Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
A nice hotel. Wish they had a hot tub. Only a pool is in this hotel. Nice breakfast. Easy access to the freeway. Rooms were very nice: Big and spacious. Breakfast was very good as are all HIE hotels we have stayed at. If you want a hotel next to the freeway, this is perfect.
Stayed 1 night in Sep 2023

10/10 Excellent

Cheryl

Traveled with partner
Liked: Amenities, property conditions & facilities
Good stay.
Stayed 1 night in Aug 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Six day stay
Clean & comfortable for six days
Stayed 6 nights in Aug 2023

10/10 Excellent

Perris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great, fast, quick, professional.
Stayed 1 night in Aug 2023

10/10 Excellent

James

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe and convenient location
Stayed 2 nights in Aug 2023

8/10 Good

karill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 3 nights in Aug 2023

10/10 Excellent

sherri

Stayed 1 night in Aug 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
This property was well kept. The common areas and the room were clean. The breakfast area was well stocked, clean and replenished. The bed was comfortable, and the hotel was quiet. It is conveniently located just off the interstate and there are dining options and gas stations in close proximity
Stayed 1 night in Aug 2023

8/10 Good

SK

Stayed 1 night in Jul 2023

10/10 Excellent

Jason

Stayed 2 nights in Jul 2023

10/10 Excellent

Rodger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight stay
comfortable bed, great breakfast, overall nice facility. Great for overnight stay
Stayed 1 night in Jul 2023

10/10 Excellent

Susan A.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice hotel. Clean and comfortable.
Stayed 1 night in Jul 2023

2/10 Terrible

Caitlin

Traveled with group
Liked: Cleanliness, property conditions & facilities
Wanted to credit card at check in even though the room had already been paid for.
Stayed 1 night in Jul 2023
Response from GM on Jul 17, 2023
Hi Caitlin! We are sorry to hear you didn't enjoy your stay! Unfortunately we do require a cc at check in when booking with a 3rd party for incidentals.

4/10 Poor

Kathleen

Liked: Staff & service
Disliked: Property conditions & facilities
Room was between pool and laundry room on first floor. Everything was damp, including the bedding. Very uncomfortable room.
Stayed 1 night in Jul 2023
Response from GM on Jul 12, 2023
Thank you for your feedback! We wish you would of let us know during your stay and we could of fixed the issues you had during .

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Stayed 4 nights in Jun 2023
Response from GM on Jul 8, 2023
Thank you Rebecca!

8/10 Good

H Dale

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from GM on Jul 8, 2023
Thank you H Dale!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from GM on Jul 8, 2023
Thank you Jason!

10/10 Excellent

Kristen

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
The property was good and clean. However they only had two luggage carts and both had flat tires, basically worthless!
Stayed 1 night in Jun 2023
Response from GM on Jun 27, 2023
Thank you Kristen! We are glad you enjoyed your stay and appreciate the feedback.

8/10 Good

Russel, THORNTON

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean & quiet and near good dining option.
Response from GM on Jun 21, 2023
Thank you Russel!

10/10 Excellent

Karrie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carol and Tiffeni were fantastic and served a fabulous breakfast! Highly recommend this hotel. All staff are pleasant and made the stay great.
Stayed 2 nights in Jun 2023
Response from GM on Jun 21, 2023
Thank you Karrie! We are happy to hear you enjoyed our breakfast!

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the location for my travel plans. I often stop at this exit for gas and I was familiar with the other options. The Holiday Inn Express Brookville did not disappoint!
Stayed 1 night in Jun 2023
Response from GM on Jun 21, 2023
Thank you Virginia!

8/10 Good

James

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service
Not much to say. Stayed for a night. Booked 2 rooms. They only had 1 reservation but had a second room available luckily. Wifi didn't work upon check in. Never found out why. Just used my phone.
Stayed 1 night in May 2023
Response from GM on Jun 21, 2023
Thank you James.

10/10 Excellent

Mark, Arizona City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from GM on Jun 21, 2023
Thank you Mark!

10/10 Excellent

Kelly

Stayed 1 night in Apr 2023
Response from GM on Jun 21, 2023
Thank you Kelly!