“Not Worth the Stress”
My husband and I and another couple made weekend plans. We got room(s) for both couples. The pictures depict rooms that were very nice. I booked on-line. The rooms were nice - but no fireplaces in our rooms as posted online. Signed in and headed for our rooms. I had booked Smoking and they were Non-Smoking. Called the lobby and they moved us into smoking rooms as we had booked. We gathered our belongings and drove to the lobby to pick up 2 new keycards. Upon entering one of the new rooms, the bed dressings were all over the floor, all the cabinets were open, sour jug of milk on the table. Again, we had to call the Lobby and again be moved. Finally settled into our new rooms we had to call to have ashtrays brought to both smoking rooms. After the 3rd move I was so stressed, just trying to get into our rooms before our already reserved dinner reservations. I had no time to request anymore, I just stayed in the room that our VCR was missing, had a stain on the carpet, the alarm clock sometimes worked, etc. Although the hotel helped us, it was the fact we moved 3 times and our guest twice, ending up not having rooms close together, lack of accommodations as listed, etc. and after all the troubles, they didn t even offer us any compensation or anything! I was embarrassed in front of my friends and deeply disappointed that I arranged this great Suite and for a night relaxation and it was filled with stress and anxiety just to get a room.